{"version":"1.0","provider_name":"Bellsystem24 Vietnam","provider_url":"https:\/\/bell24vietnam.vn\/en","author_name":"nguyenhuuthang@bell24vietnam.vn","author_url":"https:\/\/bell24vietnam.vn\/en\/author\/nguyenhuuthangbell24vietnam-vn\/","title":"Skill-based routing l\u00e0 g\u00ec? C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng - Bellsystem24 Vietnam","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"xOK7WwrlZk\"><a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/skill-based-routing\/\">What is Skill-Based Routing? How it Works<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/skill-based-routing\/embed\/#?secret=xOK7WwrlZk\" width=\"600\" height=\"338\" title=\"&#8220;Skill-based routing l\u00e0 g\u00ec? C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng&#8221; &#8212; Bellsystem24 Vietnam\" data-secret=\"xOK7WwrlZk\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/bell24vietnam.vn\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/11\/BSV_Skill-based-routing.png","thumbnail_width":800,"thumbnail_height":411,"description":"Skill based routing \u0111\u1ecbnh tuy\u1ebfn d\u1ef1a tr\u00ean k\u1ef9 n\u0103ng l\u00e0 t\u00ednh n\u0103ng trong t\u1ed5ng \u0111\u00e0i call center, gi\u00fap ph\u00e2n b\u1ed5 c\u00e1c y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng (cu\u1ed9c g\u1ecdi, tin nh\u1eafn, email) \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn"}