{"id":1018,"date":"2022-03-30T04:38:09","date_gmt":"2022-03-30T04:38:09","guid":{"rendered":"http:\/\/beta.bpovietnam.com\/?page_id=1018"},"modified":"2022-03-30T04:38:09","modified_gmt":"2022-03-30T04:38:09","slug":"y-te","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/industry\/y-te\/","title":{"rendered":"Professional Contact Center Solutions for the Healthcare Industry"},"content":{"rendered":"<h1>Industry solutions<br \/><b>Health and medical<\/b><\/h1>\n<ul>\n<li><a style=\"color: #ffffff;\" href=\"#nangcaochatluongdichvu\">Improve service quality<\/a><\/li>\n<li><a style=\"color: #ffffff;\" href=\"#nangcaochatluongdichvu\">Better interaction with patients<\/a><\/li>\n<li><a style=\"color: #ffffff;\" href=\"#nangcaochatluongdichvu\">Automate customer care and management processes<\/a><\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h3>Partners<\/h3>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/benh-vien-bach-mai-150x150.png\" alt=\"Bach Mai Hospital\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/BVPhuSanHN-150x150.png\" alt=\"Phu San Hospital Hanoi\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/BVVietSing-150x150.png\" alt=\"BVVietSing\" \/><\/figure>\n<h2>Challenges for businesses in the medical industry<\/h2>\n<p>People&#039;s demand for medical and health care is increasing and diversifying. However, most businesses in the industry have cumbersome management systems, making interactions with customers cumbersome and slow. Medical facilities lack data synchronization. Consulting and customer service departments face a lot of pressure when the number of customers increases.<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tMost businesses in the medical and pharmaceutical industry have quite complex management systems, leading to cumbersome information reception and consultation processes, resulting in poor patient experience.\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tDifficulty in managing staff, doctors and nurses\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tLack of information synchronization across different facilities\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tLimited information security\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h2>Solutions to improve service quality <\/h2>\n<p>In addition to traditional medical examination and treatment services. Nowadays, people&#039;s medical needs have also become more diverse, from online medical examination, monitoring medical conditions, making medical appointments, etc. B24VN provides you with solutions to improve your medical service experience, manage records and monitor patients better. Professionalize, thereby improving the quality of hospital image in the eyes of customers and patients.<\/p>\n<p>\u00a0<\/p>\n<p>TRANSLATE with <img id=\"FloaterLogo\" \/> x<input id=\"LanguageMenu_svid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_svid\" type=\"text\" value=\"en\" \/> <input id=\"LanguageMenu_textid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_textid\" type=\"text\" \/> English<\/p>\n<table id=\"LanguageMenu\" border=\"0\">\n<tbody>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ar\">Arabic<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#he\">Hebrew<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pl\">Polish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#bg\">Bulgarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hi\">Hindi<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pt\">Portuguese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ca\">Catalan<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mww\">Hmong Daw<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ro\">Romanian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHS\">Simplified<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hu\">Hungarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ru\">Russian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHT\">Chinese Traditional<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#id\">Indonesian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sk\">Slovak<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#cs\">Czech<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#it\">Italian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sl\">Slovenian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#da\">Danish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ja\">Japanese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#es\">Spanish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#nl\">Dutch<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tlh\">Klingon<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sv\">Swedish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#en\">English<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ko\">Korean<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#th\">Thai<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#et\">Estonian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lv\">Latvian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tr\">Turkish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fi\">Finnish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lt\">Lithuanian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#uk\">Ukrainian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fr\">French<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ms\">Malay<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ur\">Urdu<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#de\">German<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mt\">Maltese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#vi\">Vietnamese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#el\">Greek<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#no\">Norwegian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#cy\">Welsh<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ht\">Haitian Creole<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#fa\">Persian<\/a><\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img style=\"height: 7px; width: 17px; border-width: 0px; left: 20px;\" alt=\"\" \/><a id=\"HelpLink\" title=\"Help\" href=\"https:\/\/go.microsoft.com\/?linkid=9722454\" target=\"_blank\" rel=\"noopener\"> <img id=\"HelpImg\" \/><\/a> <a id=\"EmbedLink\" title=\"Get this widget for your own site\"><\/a> <img id=\"EmbedImg\" \/> <a id=\"ShareLink\" title=\"Share translated page with friends\"><\/a> <img id=\"ShareImg\" \/> \u00a0TRANSLATE with <img id=\"CollapsedLogoImg\" \/> COPY THE URL BELOW <input id=\"ShareTextbox\" name=\"ShareTextbox\" readonly=\"readonly\" type=\"text\" \/> <!--a id=\"TwitterLink\" title=\"Share on Twitter\"> <img id=\"TwitterImg\" \/><\/a> <a-- id=\"FacebookLink\" title=\"Share on Facebook\"> <img id=\"FacebookImg\" \/><\/a--> <a id=\"EmailLink\" title=\"Email this translation\"><\/a> <img id=\"EmailImg\" \/><a id=\"ShareHelpLink\"><\/a> <img id=\"ShareHelpImg\" \/> <a id=\"ShareBack\" title=\"Back To Translation\"><\/a> Back<input id=\"EmailSubject\" name=\"EmailSubject\" type=\"hidden\" value=\"Check out this page in {0} translated from {1}\" \/> <input id=\"EmailBody\" name=\"EmailBody\" type=\"hidden\" value=\"Translated: {0}%0d%0aOriginal: {1}%0d%0a%0d%0aAutomatic translation powered by Microsoft\u00ae Translator%0d%0ahttp:\/\/www.bing.com\/translator?ref=MSTWidget\" \/> <input id=\"ShareHelpText\" type=\"hidden\" value=\"This link allows visitors to launch this page and automatically translate it to {0}.\" \/>EMBED THE SNIPPET BELOW IN YOUR SITE <a id=\"EmbedHelpLink\" title=\"Copy this code and place it into your HTML.\"><\/a> <img id=\"EmbedHelpImg\" \/><input id=\"EmbedSnippetTextBox\" name=\"EmbedSnippetTextBox\" readonly=\"readonly\" type=\"text\" value=\"&lt;div id='MicrosoftTranslatorWidget' class='Dark' style='color:white;background-color:#555555'&gt;&lt;\/div&gt;&lt;script type='text\/javascript'&gt;setTimeout(function(){var s=document.createElement('script');s.type='text\/javascript';s.charset='UTF-8';s.src=((location &amp;&amp; location.href &amp;&amp; location.href.indexOf('https') == 0)?'https:\/\/ssl.microsofttranslator.com':'http:\/\/www.microsofttranslator.com')+'\/ajax\/v3\/WidgetV3.ashx?siteData=ueOIGRSKkd965FeEGM5JtQ**&amp;ctf=true&amp;ui=true&amp;settings=manual&amp;from=en';var p=document.getElementsByTagName('head')[0]||document.documentElement;p.insertBefore(s,p.firstChild); },0);&lt;\/script&gt;\" \/>Enable collaborative features and customize widgets: <a href=\"http:\/\/www.bing.com\/widget\/translator\" target=\"_blank\" rel=\"noopener\">Bing Webmaster Portal<\/a><a title=\"Back To Translation\">Back<\/a><br \/>\n\t\t\t1<\/p>\n<h3>Improve Patient Admission Process <\/h3>\n<ul>\n<li>Set up a multi-channel appointment booking system with customers<\/li>\n<li>CRM design closely follows actual business processes<\/li>\n<li>Provide human resources and system solutions to meet large interactive traffic<\/li>\n<li>Support staff to receive customer requests quickly and completely. Don&#039;t miss potential customers.<\/li>\n<li>Smart Kiosk automatically takes queue numbers and invites patients to see a doctor, reducing crowding and resources.<\/li>\n<\/ul>\n<p>\t\t\t2<\/p>\n<h3>Automate management processes &amp; customer service<\/h3>\n<ul>\n<li>Automate interactions between pharmacies, hospitals, patients, and care teams.<\/li>\n<li>Schedule and send reminder messages, take care of patients automatically according to appointment schedule, follow-up schedule, and disease stage.<\/li>\n<li>Chatbot, Voicebot, RPA applications for interaction and proactive customer service<\/li>\n<\/ul>\n<p>\t\t\t3<\/p>\n<h3>Support effective management <\/h3>\n<ul>\n<li>Measure patient experience easily<\/li>\n<li>Diverse reports, specialized design and intuitive display<\/li>\n<li>Optimize employee productivity<\/li>\n<\/ul>\n<p>\t\t\t4<\/p>\n<h3>Personalize the customer experience<\/h3>\n<ul>\n<li>Store records and medical service usage history of each patient, thereby having a complete view of the patient, helping to provide better and more personalized support, thereby increasing the medical examination and treatment experience.<\/li>\n<\/ul>\n<p>Would you like more advice on solutions?<\/p>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tContact now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"151\" height=\"151\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Dr.-Chyna-Jackson.jpg\" alt=\"\" \/><\/figure>\n<h4>Hoang Tu Uyen<\/h4>\n<p>Doctor<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1107\" height=\"989\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Mr.Long_.png\" alt=\"Mr. Long\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Mr.Long_.png 1107w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Mr.Long_-300x268.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Mr.Long_-1024x915.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Mr.Long_-768x686.png 768w\" sizes=\"auto, (max-width: 1107px) 100vw, 1107px\" \/><\/p>\n<h6>About BSV<\/h6>\n<h2>Why choose Bell24VN?<\/h2>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tDeep understanding of the medical industry\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tComprehensive solution, closely following business processes.\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tHigh flexibility at any time\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tThe most optimal cost\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tNo. 1 operating experience in Vietnam with more than 200 projects\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tPerformance growth<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tCSAT<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tCost savings<\/p>\n<h2><b>Case Studies<\/b> <\/h2>\n<p>Some solutions that BELLSYSTEM24 VIETNAM has successfully deployed for partners in the Healthcare industry<\/p>\n<h2>Solutions for specialized hospitals P<\/h2>\n<p><strong>The problem is<\/strong><\/p>\n<ul>\n<li>Receive hundreds of calls for service and health consultation and make online appointments.<\/li>\n<\/ul>\n<p><strong>P specialized hospital uses:<\/strong><\/p>\n<ul>\n<li>Telehub switchboard software<\/li>\n<\/ul>\n<p><strong>Results after use<\/strong><\/p>\n<ul>\n<li>Ready to receive hundreds of consulting calls daily while still ensuring customer satisfaction and effective management\u00a0<\/li>\n<li>Easily book an appointment via hotline, website and app, synchronize all appointment information<\/li>\n<li>Improved professional image of P business<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"464\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/03\/doctor-1.png\" alt=\"doctor\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/03\/doctor-1.png 700w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/03\/doctor-1-300x199.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><br \/>\n\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/case-study\/tong-dai-dat-lich-kham-da-kenh-danh-cho-benh-vien\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tView full<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h4>Want to get advice?<\/h4>\n<h2>Let Bell24VN Help You Understand Better Through 1:1 Consulting <\/h2>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tFill out the form<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"tel:19001739\" role=\"button\"><br \/>\n\t\t\t\t\t\tHotline<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"680\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\" alt=\"model\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png 729w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202-300x280.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Gi\u1ea3i ph\u00e1p ng\u00e0nhY t\u1ebf, s\u1ee9c kh\u1ecfe N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 T\u01b0\u01a1ng t\u00e1c t\u1ed1t h\u01a1n v\u1edbi ng\u01b0\u1eddi b\u1ec7nh T\u1ef1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":593,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i Contact center chuy\u00ean nghi\u1ec7p cho ng\u00e0nh Y T\u1ebf<\/title>\n<meta name=\"description\" content=\"B\u00ean c\u1ea1nh d\u1ecbch v\u1ee5 kh\u00e1m b\u1ec7nh, \u0111i\u1ec1u tr\u1ecb truy\u1ec1n th\u1ed1ng. 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