{"id":10342,"date":"2023-06-21T17:19:57","date_gmt":"2023-06-21T10:19:57","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?page_id=10342"},"modified":"2024-06-21T12:02:23","modified_gmt":"2024-06-21T12:02:23","slug":"contact-center-services","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/contact-center-services\/","title":{"rendered":"Contact center services &#8211; ENG"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10342\" class=\"elementor elementor-10342\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7a88cd e-flex e-con-boxed e-con e-parent\" data-id=\"a7a88cd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef4870 elementor-widget elementor-widget-heading\" data-id=\"9ef4870\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CONTACT CENTER SERVICES<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d47aed e-flex e-con-boxed e-con e-parent\" data-id=\"5d47aed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dab05a6 e-con-full e-flex e-con e-child\" data-id=\"dab05a6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f88fbda e-con-full e-flex e-con e-child\" data-id=\"f88fbda\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29bc39a elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"29bc39a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Telephone<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mail<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comment\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 368c-26.7 0-53.1-4.1-78.4-12.1l-22.7-7.2-19.5 13.8c-14.3 10.1-33.9 21.4-57.5 29 7.3-12.1 14.4-25.7 19.9-40.2l10.6-28.1-20.6-21.8C69.7 314.1 48 282.2 48 240c0-88.2 93.3-160 208-160s208 71.8 208 160-93.3 160-208 160z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Chat<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-atom\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M223.99908,224a32,32,0,1,0,32.00782,32A32.06431,32.06431,0,0,0,223.99908,224Zm214.172-96c-10.877-19.5-40.50979-50.75-116.27544-41.875C300.39168,34.875,267.63386,0,223.99908,0s-76.39066,34.875-97.89653,86.125C50.3369,77.375,20.706,108.5,9.82907,128-6.54984,157.375-5.17484,201.125,34.958,256-5.17484,310.875-6.54984,354.625,9.82907,384c29.13087,52.375,101.64652,43.625,116.27348,41.875C147.60842,477.125,180.36429,512,223.99908,512s76.3926-34.875,97.89652-86.125c14.62891,1.75,87.14456,10.5,116.27544-41.875C454.55,354.625,453.175,310.875,413.04017,256,453.175,201.125,454.55,157.375,438.171,128ZM63.33886,352c-4-7.25-.125-24.75,15.00391-48.25,6.87695,6.5,14.12891,12.875,21.88087,19.125,1.625,13.75,4,27.125,6.75,40.125C82.34472,363.875,67.09081,358.625,63.33886,352Zm36.88478-162.875c-7.752,6.25-15.00392,12.625-21.88087,19.125-15.12891-23.5-19.00392-41-15.00391-48.25,3.377-6.125,16.37891-11.5,37.88478-11.5,1.75,0,3.875.375,5.75.375C104.09864,162.25,101.84864,175.625,100.22364,189.125ZM223.99908,64c9.50195,0,22.25586,13.5,33.88282,37.25-11.252,3.75-22.50391,8-33.88282,12.875-11.377-4.875-22.62892-9.125-33.88283-12.875C201.74516,77.5,214.49712,64,223.99908,64Zm0,384c-9.502,0-22.25392-13.5-33.88283-37.25,11.25391-3.75,22.50587-8,33.88283-12.875C235.378,402.75,246.62994,407,257.8819,410.75,246.25494,434.5,233.501,448,223.99908,448Zm0-112a80,80,0,1,1,80-80A80.00023,80.00023,0,0,1,223.99908,336ZM384.6593,352c-3.625,6.625-19.00392,11.875-43.63479,11,2.752-13,5.127-26.375,6.752-40.125,7.75195-6.25,15.00391-12.625,21.87891-19.125C384.7843,327.25,388.6593,344.75,384.6593,352ZM369.65538,208.25c-6.875-6.5-14.127-12.875-21.87891-19.125-1.625-13.5-3.875-26.875-6.752-40.25,1.875,0,4.002-.375,5.752-.375,21.50391,0,34.50782,5.375,37.88283,11.5C388.6593,167.25,384.7843,184.75,369.65538,208.25Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Social network<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chalkboard-teacher\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M208 352c-2.39 0-4.78.35-7.06 1.09C187.98 357.3 174.35 360 160 360c-14.35 0-27.98-2.7-40.95-6.91-2.28-.74-4.66-1.09-7.05-1.09C49.94 352-.33 402.48 0 464.62.14 490.88 21.73 512 48 512h224c26.27 0 47.86-21.12 48-47.38.33-62.14-49.94-112.62-112-112.62zm-48-32c53.02 0 96-42.98 96-96s-42.98-96-96-96-96 42.98-96 96 42.98 96 96 96zM592 0H208c-26.47 0-48 22.25-48 49.59V96c23.42 0 45.1 6.78 64 17.8V64h352v288h-64v-64H384v64h-76.24c19.1 16.69 33.12 38.73 39.69 64H592c26.47 0 48-22.25 48-49.59V49.59C640 22.25 618.47 0 592 0z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Video call<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-friends\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 256c61.9 0 112-50.1 112-112S253.9 32 192 32 80 82.1 80 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C51.6 288 0 339.6 0 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zM480 256c53 0 96-43 96-96s-43-96-96-96-96 43-96 96 43 96 96 96zm48 32h-3.8c-13.9 4.8-28.6 8-44.2 8s-30.3-3.2-44.2-8H432c-20.4 0-39.2 5.9-55.7 15.4 24.4 26.3 39.7 61.2 39.7 99.8v38.4c0 2.2-.5 4.3-.6 6.4H592c26.5 0 48-21.5 48-48 0-61.9-50.1-112-112-112z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Face to face<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c85471e e-grid e-con-full e-con e-child\" data-id=\"c85471e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e9a7dd elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0e9a7dd\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headphones-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M160 288h-16c-35.35 0-64 28.7-64 64.12v63.76c0 35.41 28.65 64.12 64 64.12h16c17.67 0 32-14.36 32-32.06V320.06c0-17.71-14.33-32.06-32-32.06zm208 0h-16c-17.67 0-32 14.35-32 32.06v127.88c0 17.7 14.33 32.06 32 32.06h16c35.35 0 64-28.71 64-64.12v-63.76c0-35.41-28.65-64.12-64-64.12zM256 32C112.91 32 4.57 151.13 0 288v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288c0-114.67 93.33-207.8 208-207.82 114.67.02 208 93.15 208 207.82v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288C507.43 151.13 399.09 32 256 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCustomer care\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22fdee4 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"22fdee4\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLead generation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4191924 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4191924\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-laptop\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 416H381.54c-.74 19.81-14.71 32-32.74 32H288c-18.69 0-33.02-17.47-32.77-32H16c-8.8 0-16 7.2-16 16v16c0 35.2 28.8 64 64 64h512c35.2 0 64-28.8 64-64v-16c0-8.8-7.2-16-16-16zM576 48c0-26.4-21.6-48-48-48H112C85.6 0 64 21.6 64 48v336h512V48zm-64 272H128V64h384v256z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTechnical support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b8111 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c7b8111\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAppointment setting\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6cf092 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b6cf092\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-address-book\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M436 160c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-20V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h320c26.5 0 48-21.5 48-48v-48h20c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-20v-64h20c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-20v-64h20zm-68 304H48V48h320v416zM208 256c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm-89.6 128h179.2c12.4 0 22.4-8.6 22.4-19.2v-19.2c0-31.8-30.1-57.6-67.2-57.6-10.8 0-18.7 8-44.8 8-26.9 0-33.4-8-44.8-8-37.1 0-67.2 25.8-67.2 57.6v19.2c0 10.6 10 19.2 22.4 19.2z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tInbound sales\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3647c33 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3647c33\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBooking and reservation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd7e66 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4dd7e66\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hand-holding-usd\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M271.06,144.3l54.27,14.3a8.59,8.59,0,0,1,6.63,8.1c0,4.6-4.09,8.4-9.12,8.4h-35.6a30,30,0,0,1-11.19-2.2c-5.24-2.2-11.28-1.7-15.3,2l-19,17.5a11.68,11.68,0,0,0-2.25,2.66,11.42,11.42,0,0,0,3.88,15.74,83.77,83.77,0,0,0,34.51,11.5V240c0,8.8,7.83,16,17.37,16h17.37c9.55,0,17.38-7.2,17.38-16V222.4c32.93-3.6,57.84-31,53.5-63-3.15-23-22.46-41.3-46.56-47.7L282.68,97.4a8.59,8.59,0,0,1-6.63-8.1c0-4.6,4.09-8.4,9.12-8.4h35.6A30,30,0,0,1,332,83.1c5.23,2.2,11.28,1.7,15.3-2l19-17.5A11.31,11.31,0,0,0,368.47,61a11.43,11.43,0,0,0-3.84-15.78,83.82,83.82,0,0,0-34.52-11.5V16c0-8.8-7.82-16-17.37-16H295.37C285.82,0,278,7.2,278,16V33.6c-32.89,3.6-57.85,31-53.51,63C227.63,119.6,247,137.9,271.06,144.3ZM565.27,328.1c-11.8-10.7-30.2-10-42.6,0L430.27,402a63.64,63.64,0,0,1-40,14H272a16,16,0,0,1,0-32h78.29c15.9,0,30.71-10.9,33.25-26.6a31.2,31.2,0,0,0,.46-5.46A32,32,0,0,0,352,320H192a117.66,117.66,0,0,0-74.1,26.29L71.4,384H16A16,16,0,0,0,0,400v96a16,16,0,0,0,16,16H372.77a64,64,0,0,0,40-14L564,377a32,32,0,0,0,1.28-48.9Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDebt reminder\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6292846 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6292846\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-check\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4zm323-128.4l-27.8-28.1c-4.6-4.7-12.1-4.7-16.8-.1l-104.8 104-45.5-45.8c-4.6-4.7-12.1-4.7-16.8-.1l-28.1 27.9c-4.7 4.6-4.7 12.1-.1 16.8l81.7 82.3c4.6 4.7 12.1 4.7 16.8.1l141.3-140.2c4.6-4.7 4.7-12.2.1-16.8z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRe-activation \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3c994b e-flex e-con-boxed e-con e-parent\" data-id=\"b3c994b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d2c6eb e-con-full e-flex e-con e-child\" data-id=\"9d2c6eb\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d631cff e-con-full e-flex e-con e-child\" data-id=\"d631cff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da2e82a elementor-widget elementor-widget-heading\" data-id=\"da2e82a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Key Differentiators\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68eb5c elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e68eb5c\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Cost-effective<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Bespoke solutions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Multi-lingual ops<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Agility<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># RPA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Omni-channel<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0683f9 e-con-full e-flex e-con e-child\" data-id=\"f0683f9\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f6bd41 e-flex e-con-boxed e-con e-parent\" data-id=\"9f6bd41\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e7520 elementor-widget elementor-widget-heading\" data-id=\"b5e7520\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Surpassing customer expectations and offering deeply positive experiences at all customer touchpoints for all business models<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-812ab87 elementor-widget elementor-widget-text-editor\" data-id=\"812ab87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table border=\"0\" width=\"1082\" cellspacing=\"0\" cellpadding=\"0\"><colgroup> <col width=\"173\" \/> <col width=\"261\" \/> <col width=\"340\" \/> <col width=\"308\" \/><\/colgroup><tbody><tr><td class=\"xl66\" width=\"173\" height=\"23\"><span style=\"color: #ff6600;\"><strong>Industry type<\/strong><\/span><\/td><td class=\"xl66\" width=\"261\"><span style=\"color: #ff6600;\"><strong>Customer acquisition \/ orders<\/strong><\/span><\/td><td class=\"xl66\" width=\"340\"><span style=\"color: #ff6600;\"><strong>Customer retention \/ expansion<\/strong><\/span><\/td><td class=\"xl66\" width=\"308\"><span style=\"color: #ff6600;\"><strong>Back office \/ other<\/strong><\/span><\/td><\/tr><tr><td class=\"xl68\" width=\"173\" height=\"136\"><strong>Manufacturing<\/strong><br \/><strong>Medical<\/strong><br \/><strong>Health care<\/strong><\/td><td class=\"xl67\" width=\"261\"><ul><li>Pre-purchase inquiries<\/li><li>Customer acquisition<\/li><li>Orders reception<\/li><li>Customer registration<\/li><li>Campaign office<\/li><li>Web Concierge<\/li><\/ul><\/td><td class=\"xl67\" width=\"340\"><ul><li>Customer support<\/li><li>Technical support<\/li><li>Repair and returned<\/li><li>Recalls<\/li><li>Reactivating customers<\/li><li>Upselling<\/li><\/ul><\/td><td class=\"xl67\" width=\"308\"><ul><li>Customer satisfaction surveys<\/li><li>Help desk<\/li><li>Sales inquiries<\/li><li>Aggregation of sales office duties<\/li><\/ul><\/td><\/tr><tr><td class=\"xl68\" width=\"173\" height=\"227\"><strong>Communications<\/strong><br \/><strong>Broadcasting<\/strong><br \/><strong>Information services<\/strong><\/td><td class=\"xl67\" width=\"261\"><ul><li>Subscription inquiries<\/li><li>Subscription reception<\/li><li>Direct mail follow-ups<\/li><li>Subscription promotion<\/li><li>Appointment acquisition<\/li><li>Campaign office<\/li><li>Web Concierge<\/li><\/ul><\/td><td class=\"xl67\" width=\"340\"><ul><li>Technical support<\/li><li>Repair and returned<\/li><li>Emergency support<\/li><li>FAQ and email integration \/ improvement<\/li><li>Fees inquiries<\/li><li>Accelerating payment<\/li><li>Activation of inactive customers<\/li><li>Cancellation acceptance \/ prevention<\/li><li>Upselling<\/li><li>Recall<\/li><\/ul><\/td><td class=\"xl67\" width=\"308\"><ul><li>Phone Survey<\/li><li>Help desk<\/li><li>Sales inquiries<\/li><li>Aggregation of sales office duties<\/li><li>Registration duties<\/li><\/ul><\/td><\/tr><tr><td class=\"xl68\" width=\"173\" height=\"181\"><strong>Retail<\/strong><br \/><strong>Services<\/strong><br \/><strong>Logistics<\/strong><\/td><td class=\"xl67\" width=\"261\"><ul><li>Pre-purchase inquiries<\/li><li>Reception of mail orders<\/li><li>Delivery inquiries<\/li><li>Customer acquisition<\/li><li>Direct mail follow-ups<\/li><li>Campaign office<\/li><li>Bookings reception<\/li><li>Web Concierge<\/li><\/ul><\/td><td class=\"xl67\" width=\"340\"><ul><li>FAQ and email integration\/improvement<\/li><li>Reactivating dormant customers<\/li><li>Accelerating payment<\/li><li>Emergency support<\/li><li>Upselling<\/li><li>Bookings reception<\/li><li>Member support<\/li><li>Recall<\/li><\/ul><\/td><td class=\"xl67\" width=\"308\"><ul><li>Mystery shopper<\/li><li>Help desk<\/li><li>Sales inquiries<\/li><li>Staff recruitment reception<\/li><li>Aggregating reception of incoming calls (sales offices, branch offices)<\/li><li>Aggregation of sales office duties<\/li><\/ul><\/td><\/tr><tr><td class=\"xl68\" width=\"173\" height=\"227\"><strong>Finance<\/strong><br \/><strong>Insurance<\/strong><br \/><strong>Credit card<\/strong><\/td><td class=\"xl67\" width=\"261\"><ul><li>Goods \/ services consultations<\/li><li>Customer acquisition<\/li><li>Materials requests reception<\/li><li>Direct mail follow-ups<\/li><li>Documentation deficiency checks<\/li><li>Appointment acquisition<\/li><li>Web Concierge<\/li><\/ul><\/td><td class=\"xl67\" width=\"340\"><ul><li>FAQ and email integration \/ improvement<\/li><li>Telephone banking inquiries<\/li><li>Mobile \/ Internet banking inquiries<\/li><li>Loss \/ theft reception<\/li><li>Emergency support<\/li><li>Revolving payments reception<\/li><li>Direct mail follow-ups<\/li><li>Activation of inactive customers<\/li><li>Insurance claims reception<\/li><li>Compliance calls<\/li><\/ul><\/td><td class=\"xl67\" width=\"308\"><ul><li>Customer satisfaction surveys<\/li><li>Mystery shopper<\/li><li>Agent help desk<\/li><li>Aggregating reception of incoming calls (sales offices, branch offices)<\/li><li>Deductions certificates duties<\/li><li>Registration duties<\/li><\/ul><\/td><\/tr><tr><td class=\"xl68\" width=\"173\" height=\"136\"><strong>Government agencies<\/strong><br \/><strong>Local government<\/strong><br \/><strong>Transportation<\/strong><br \/><strong>Construction<\/strong><br \/><strong>Real estate<\/strong><br \/><strong>Other<\/strong><\/td><td class=\"xl67\" width=\"261\"><ul><li>Promotion of tax payments<\/li><li>Social security and tax numbers<\/li><li>Multilingual support<\/li><li>Final tax declarations<\/li><\/ul><\/td><td class=\"xl67\" width=\"340\"><ul><li>Bookings reception<\/li><li>Customer center<\/li><li>Service status information<\/li><li>Mileage<\/li><\/ul><\/td><td class=\"xl67\" width=\"308\"><ul><li>Maintenance reception<\/li><li>Aggregation of sales office duties<\/li><li>Payment acceleration<\/li><\/ul><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-974be04 e-flex e-con-boxed e-con e-parent\" data-id=\"974be04\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a21346 elementor-widget elementor-widget-heading\" data-id=\"7a21346\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case Studies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5adfb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5adfb6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-06d8921\" data-id=\"06d8921\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57843b2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"57843b2\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/bell24vietnam.vn\/en\/sony-project\/\" tabindex=\"-1\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/cham-soc-khach-hang.jpg\" class=\"attachment-full size-full wp-image-14697\" alt=\"customer service\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/bell24vietnam.vn\/en\/sony-project\/\">Optimizing productivity by increasing the rate of answering calls and entering information quickly<\/a><\/h3><p class=\"elementor-image-box-description\">Electronics company \/ Email support \/ Chat and line support \/ Data entry<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bbb87fd\" data-id=\"bbb87fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-311bc3b\" data-id=\"311bc3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-876fe0e elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"876fe0e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba897be elementor-widget elementor-widget-text-editor\" data-id=\"5ba897be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Contact Center Services<\/h1><h2>Surpassing customer expectations and offering deeply positive experiences at all customer touchpoints for all business models<\/h2><p>OUTBOUND<\/p><ul><li>Pre-sales<\/li><\/ul><ul><li>During Sales<\/li><\/ul><ul><li>After-Sales<\/li><\/ul><p>Telemarketing<\/p><p>Lead generation\u00a0<\/p><p>Booking\u00a0<\/p><p>Re-activation\u00a0<\/p><p>Marketing &amp; Promotion\u00a0<\/p><p>Tele-survey<\/p><p>Telesales<\/p><p>Field sales<\/p><p>Inbound Sales<\/p><p>Order processing and management<\/p><p>Agency development<\/p><p>Outbound Customer service<\/p><p>Welcome call\/Happy call<\/p><p>Agency support<\/p><p>CSAT &amp; NPS survey<\/p><p>Cross-sale &amp; Up-sale<\/p><p>Debt reminder<\/p><p>Credit collection<\/p><p>INBOUND<\/p><p>Products &amp; service consultancy<\/p><p>Omnichannel communication<\/p><p>Order processing and management<\/p><p>Data analysis<\/p><p>Customer service<\/p><p>Technical support\u00a0<\/p><p>Agency support<\/p><h2>Our Key Differentiators<\/h2><ul><li>Cost-effective<\/li><li>Bespoke solutions<\/li><li>RPA<\/li><li>Consulting &amp; Analysis<\/li><li>Multi-lingual ops<\/li><li>Omnichannel<\/li><li>CRM technology<\/li><li>24\/7 ops<\/li><li>Agility<\/li><\/ul><h2>Surpassing customer expectations and offering deeply positive experiences at all customer touchpoints for all business models.<\/h2><table><tbody><tr><td><p><strong>Industry type<\/strong><\/p><\/td><td><strong>Customer acquisition \/ orders<\/strong><\/td><td><strong>Customer retention \/ expansion<\/strong><\/td><td><strong>Back office \/ other<\/strong><\/td><\/tr><tr><td><p><strong>Manufacturing<\/strong><\/p><p><strong>Medical<\/strong><\/p><p><strong>Health care<\/strong><\/p><\/td><td><ul><li>Pre-purchase inquiries<\/li><li>Customer acquisition<\/li><li>Orders reception<\/li><li>Customer registration<\/li><li>Campaign office<\/li><li>Web Concierge<\/li><\/ul><\/td><td><ul><li>Customer support<\/li><li>Technical support<\/li><li>Repair and returned<\/li><li>Recalls<\/li><li>Reactivating customers<\/li><li>Upselling<\/li><\/ul><\/td><td><ul><li>Customer satisfaction surveys<\/li><li>Help desk<\/li><li>Sales inquiries<\/li><li>Aggregation of sales office duties<\/li><\/ul><\/td><\/tr><tr><td><p><strong>Communications<\/strong><\/p><p><strong>Broadcasting<\/strong><\/p><p><strong>Information services<\/strong><\/p><\/td><td><ul><li>Subscription inquiries<\/li><li>Subscription reception<\/li><li>Direct mail follow-ups<\/li><li>Subscription promotion<\/li><li>Appointment acquisition<\/li><li>Campaign office<\/li><li>Web Concierge<\/li><\/ul><\/td><td><ul><li>Technical support<\/li><li>Repair and returned<\/li><li>Emergency support<\/li><li>FAQ and email integration \/ improvement<\/li><li>Fees inquiries<\/li><li>Accelerating payment<\/li><li>Activation of inactive customers<\/li><li>Cancellation acceptance \/ prevention<\/li><li>Upselling<\/li><li>Recall<\/li><\/ul><\/td><td><ul><li>Phone Survey<\/li><li>Help desk<\/li><li>Sales inquiries<\/li><li>Aggregation of sales office duties<\/li><li>Registration duties<\/li><\/ul><\/td><\/tr><tr><td><p><strong>Retail<\/strong><\/p><p><strong>Services<\/strong><\/p><p><strong>Logistics<\/strong><\/p><\/td><td><ul><li>Pre-purchase inquiries<\/li><li>Reception of mail orders<\/li><li>Delivery inquiries<\/li><li>Customer acquisition<\/li><li>Direct mail follow-ups<\/li><li>Campaign office<\/li><li>Bookings reception<\/li><li>Web Concierge<\/li><\/ul><\/td><td><ul><li>FAQ and email integration \/ improvement<\/li><li>Reactivating dormant customers<\/li><li>Accelerating payment<\/li><li>Emergency support<\/li><li>Upselling<\/li><li>Bookings reception<\/li><li>Member support<\/li><li>Recall<\/li><\/ul><\/td><td><ul><li>Mystery shopper<\/li><li>Help desk<\/li><li>Sales inquiries<\/li><li>Staff recruitment reception<\/li><li>Aggregating reception of incoming calls (sales offices, branch offices)<\/li><li>Aggregation of sales office duties<\/li><\/ul><\/td><\/tr><tr><td><p><strong>Finance<\/strong><\/p><p><strong>Insurance<\/strong><\/p><p><strong>Credit card<\/strong><\/p><\/td><td><ul><li>Goods \/ services consultations<\/li><li>Customer acquisition<\/li><li>Materials requests reception<\/li><li>Direct mail follow-ups<\/li><li>Documentation deficiency checks<\/li><li>Appointment acquisition<\/li><li>Web Concierge<\/li><\/ul><\/td><td><ul><li>FAQ and email integration \/ improvement<\/li><li>Telephone banking inquiries<\/li><li>Mobile \/ Internet banking inquiries<\/li><li>Loss \/ theft reception<\/li><li>Emergency support<\/li><li>Revolving payments reception<\/li><li>Direct mail follow-ups<\/li><li>Activation of inactive customers<\/li><li>Insurance claims reception<\/li><li>Compliance calls<\/li><\/ul><\/td><td><ul><li>Customer satisfaction surveys<\/li><li>Mystery shopper<\/li><li>Agent help desk<\/li><li>Aggregating reception of incoming calls (sales offices, branch offices)<\/li><li>Deductions certificates duties<\/li><li>Registration duties<\/li><\/ul><\/td><\/tr><tr><td><p><strong>Government agencies<\/strong><\/p><p><strong>Local government<\/strong><\/p><p><strong>Transportation<\/strong><\/p><p><strong>Construction<\/strong><\/p><p><strong>Real estate<\/strong><\/p><p><strong>Other<\/strong><\/p><\/td><td><ul><li>Promotion of tax payments<\/li><li>Social security and tax numbers<\/li><li>Multilingual support<\/li><li>Final tax declarations<\/li><\/ul><\/td><td><ul><li>Bookings reception<\/li><li>Customer center<\/li><li>Service status information<\/li><li>Mileage<\/li><\/ul><\/td><td><ul><li>Maintenance reception<\/li><li>Aggregation of sales office duties<\/li><li>Payment acceleration<\/li><\/ul><\/td><\/tr><\/tbody><\/table><h2>Case Studies<\/h2><figure><a href=\"https:\/\/bell24vietnam.vn\/en\/sony-project\/\"><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/05\/asian-employee-working-call-center.jpg\" alt=\"call center\" width=\"2560\" height=\"1707\" \/><\/a><\/figure><h3><a href=\"https:\/\/bell24vietnam.vn\/en\/sony-project\/\">Optimizing productivity by increasing the rate of answering calls and entering information quickly<\/a><\/h3><p>Electronics company \/ Email support \/ Chat and line support \/ Data entry<\/p><p><a role=\"button\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\"><br \/>Contact us<br \/><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CONTACT CENTER SERVICES Telephone Mail Chat Social network Video call Face to face Customer care Lead generation Techical support Appointment [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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