{"id":10497,"date":"2023-06-23T10:12:50","date_gmt":"2023-06-23T03:12:50","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?page_id=10497"},"modified":"2024-06-21T12:08:15","modified_gmt":"2024-06-21T12:08:15","slug":"omni-channel","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/omni-channel\/","title":{"rendered":"Omni-channel"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10497\" class=\"elementor elementor-10497\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-256eb93 e-flex e-con-boxed e-con e-parent\" data-id=\"256eb93\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e586949 elementor-widget elementor-widget-heading\" data-id=\"e586949\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OMNI-CHANNEL CONTACT CENTER SOLUTION\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48330b1 elementor-widget elementor-widget-text-editor\" data-id=\"48330b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Leading deeply positive experiences through advanced technology<\/p><p>Enhancing a deeply positive experience at all points of customer contact<\/p><p>Strengthening customer relationships<\/p><p>Adding value to your business<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-093a881 e-flex e-con-boxed e-con e-parent\" data-id=\"093a881\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMulti-channel engagement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d67fac7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d67fac7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" 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class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRealtime report\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70f73e7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"70f73e7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-volume\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M97.333 506.966c-129.874-129.874-129.681-340.252 0-469.933 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class=\"e-font-icon-svg e-fas-desktop\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 0H48C21.5 0 0 21.5 0 48v320c0 26.5 21.5 48 48 48h192l-16 48h-72c-13.3 0-24 10.7-24 24s10.7 24 24 24h272c13.3 0 24-10.7 24-24s-10.7-24-24-24h-72l-16-48h192c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zm-16 352H64V64h448v288z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRealtime monitoring\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7366ce elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b7366ce\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-ticket-alt\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M128 160h320v192H128V160zm400 96c0 26.51 21.49 48 48 48v96c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48v-96c26.51 0 48-21.49 48-48s-21.49-48-48-48v-96c0-26.51 21.49-48 48-48h480c26.51 0 48 21.49 48 48v96c-26.51 0-48 21.49-48 48zm-48-104c0-13.255-10.745-24-24-24H120c-13.255 0-24 10.745-24 24v208c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24V152z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTicket management\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3631b6 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b3631b6\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-code-branch\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M384 144c0-44.2-35.8-80-80-80s-80 35.8-80 80c0 36.4 24.3 67.1 57.5 76.8-.6 16.1-4.2 28.5-11 36.9-15.4 19.2-49.3 22.4-85.2 25.7-28.2 2.6-57.4 5.4-81.3 16.9v-144c32.5-10.2 56-40.5 56-76.3 0-44.2-35.8-80-80-80S0 35.8 0 80c0 35.8 23.5 66.1 56 76.3v199.3C23.5 365.9 0 396.2 0 432c0 44.2 35.8 80 80 80s80-35.8 80-80c0-34-21.2-63.1-51.2-74.6 3.1-5.2 7.8-9.8 14.9-13.4 16.2-8.2 40.4-10.4 66.1-12.8 42.2-3.9 90-8.4 118.2-43.4 14-17.4 21.1-39.8 21.6-67.9 31.6-10.8 54.4-40.7 54.4-75.9zM80 64c8.8 0 16 7.2 16 16s-7.2 16-16 16-16-7.2-16-16 7.2-16 16-16zm0 384c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16-7.2 16-16 16zm224-320c8.8 0 16 7.2 16 16s-7.2 16-16 16-16-7.2-16-16 7.2-16 16-16z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAPI\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-610e087 e-flex e-con-boxed e-con e-parent\" data-id=\"610e087\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f5e5c38 e-con-full e-flex e-con e-child\" data-id=\"f5e5c38\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d727e1 e-con-full e-flex e-con e-child\" data-id=\"9d727e1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa309d2 elementor-widget elementor-widget-heading\" data-id=\"fa309d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Key Differentiators\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c22c21 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6c22c21\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Super flexible<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Bespoke solutions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Easy to use<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Customizability<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Easy integration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># Process automation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"># One-stop partner<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a449826 e-con-full e-flex e-con e-child\" data-id=\"a449826\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08842c2 e-flex e-con-boxed e-con e-parent\" data-id=\"08842c2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9de9e4 elementor-widget elementor-widget-heading\" data-id=\"c9de9e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-174a40b e-grid e-con-full e-con e-child\" data-id=\"174a40b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6654caf elementor-widget elementor-widget-counter\" data-id=\"6654caf\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">CSAT increased<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"100\" data-to-value=\"95\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa28a8c elementor-widget elementor-widget-counter\" data-id=\"aa28a8c\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Sales and CS performance<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"100\" data-to-value=\"150\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-032a47d elementor-widget elementor-widget-counter\" data-id=\"032a47d\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Agent performance<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"100\" data-to-value=\"50\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b7bf0e e-flex e-con-boxed e-con e-parent\" data-id=\"2b7bf0e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5d8b83 elementor-widget elementor-widget-heading\" data-id=\"a5d8b83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case Studies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99b09ff elementor-widget elementor-widget-text-editor\" data-id=\"99b09ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><tbody><tr><td><p><b>Client<\/b><\/p><\/td><td><p><b>Details<\/b><\/p><\/td><\/tr><tr><td><p><strong>STARTUP<\/strong><\/p><\/td><td><ul><li>Support channel: Tel, Mail, In app<\/li><li>Support services for drivers: Providing promotional information, how to register as a new partner, payment methods, information about the client, complaints, receiving complaints from customers, etc.<\/li><li>Support services for customers: Information on promotions for customers and restaurants, how to register as a partner restaurant, payment methods, receiving complaints from customers, etc.<\/li><\/ul><\/td><\/tr><tr><td><p><strong>FMCG \/ F&amp;B<\/strong><\/p><\/td><td><ul><li>Respond to website, marketing programs, inquiries about online orders and customer complaints and feedback.<\/li><li>Customer satisfaction survey by outbound call.<\/li><\/ul><\/td><\/tr><tr><td><p><strong>MANUFACTURING<\/strong><\/p><\/td><td><ul><li>Respond to inquiries about home electrical products and warranty policies<\/li><li>Back office operations: Input customer information into the warranty management system. Transfer of information to various related departments. Coordinate repair and warranty locations. Sending confirmation emails and information to dealers and warranty offices<\/li><\/ul><\/td><\/tr><tr><td><p><strong>AUTOMOBILE<\/strong><\/p><\/td><td><ul><li>Receive and process customer inquiries: Product information, complaints, test drive application information, etc.<\/li><li>Customer support operations: Requesting dealers to follow up on customer who wants to purchase a car, reconfirming customer information requested by dealers, and various other supports.<\/li><\/ul><\/td><\/tr><tr><td><p><strong>ECOMMERCE \/ RETAIL<\/strong><\/p><\/td><td><ul><li>Customer support operations : Product information, repairs, warranty, returns, exchanges, payment methods, shipping, installation, claims processing, etc.<\/li><li>Channel: Tel, Chat, Mail<\/li><\/ul><\/td><\/tr><tr><td><p><strong>AIRLINE<\/strong><\/p><\/td><td><ul><li>Customer support operations: Flight schedule guidance, Flight ticket reservation, Receipt of optional services such as luggage, meals, etc.<\/li><li>Receive and respond to complaints from customers.<\/li><li>Notification of changes in flight schedules<\/li><li>Appropriate response in the event of flight cancellations or delays<\/li><\/ul><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e0b7d40 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"5e0b7d40\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2769fe elementor-widget elementor-widget-text-editor\" data-id=\"d2769fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>OMNI-CHANNEL CONTACT CENTER SOLUTION<\/h2>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tLeading deeply positive experiences through advanced technology\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tEnhancing a deeply positive experience at all points of customer contact\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tStrengthening customer relationships\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tAdding value to your business\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t<h2>FEATURES<\/h2>\n\t\t\t\t<h3>\n\t\t\t\t\t\tCustomer journey management\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tSocial media management\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tTicket management\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tRealtime report\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tCustomer information management\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tAuto Call\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tSmart IVR\n\t\t\t\t<\/h3>\n\t\t\t\t<h3>\n\t\t\t\t\t\tAPI Integration\n\t\t\t\t<\/h3>\n\t\t\t<h2>OUTSTANDING SOLUTIONS <\/h2>\n\t\t\t<h4>Telehub<\/h4>\n\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\">An omnichannel contact center helps increase CX and improve business performance by interacting with customers in multiple channels and synchronizing all data at a single interface.<\/li><\/ul>\n\t\t\t<h4>Cisco Video Call<\/h4>\n\t\t<ul><li>A call center helps interact with customers via 1 screen only, including inbound voice, outbound voice, outbound IVR, and digital channels, integrated Video Call feature.<\/li><\/ul>\n\t\t\t<h2>BENEFIT<\/h2>\n\t\t\t\t<h3>\n\t\t\t\t\t\t95%\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tCSAT increased\t\t\t\t\t<\/p>\n\t\t\t\t<h3>\n\t\t\t\t\t\t+150%\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tSales and CS performance\t\t\t\t\t<\/p>\n\t\t\t\t<h3>\n\t\t\t\t\t\t+50%\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tAgent performance\t\t\t\t\t<\/p>\n\t\t\t\t<h3>\n\t\t\t\t\t\t100%\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\tROD\t\t\t\t\t<\/p>\n\t\t\t<h2>Our Key Differentiators<\/h2>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tBespoke solutions\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tEasy to use\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tSuper flexible\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tCustomizability\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tEasy integration\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tProcess automation\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\tOne-stop partner\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t<h2>CASE STUDY<\/h2>\n\t\t<table><tbody><tr><td><p><b>Client<\/b><\/p><\/td><td><p><b>Details<\/b><\/p><\/td><\/tr><tr><td><p><strong>STARTUP<\/strong><\/p><\/td><td><ul><li>Support channel: Tel, Mail, In app<\/li><li>Support services for drivers: Providing promotional information, how to register as a new partner, payment methods, information about the client, complaints, receiving complaints from customers, etc.<\/li><li>Support services for customers: Information on promotions for customers and restaurants, how to register as a partner restaurant, payment methods, receiving complaints from customers, etc.<\/li><\/ul><\/td><\/tr><tr><td><p><strong>FMCG \/ F&amp;B<\/strong><\/p><\/td><td><ul><li>Respond to website, marketing programs, inquiries about online orders and customer complaints and feedback.<\/li><li>Customer satisfaction survey by outbound call.<\/li><\/ul><\/td><\/tr><tr><td><p><strong>MANUFACTURING<\/strong><\/p><\/td><td><ul><li>Respond to inquiries about home electrical products and warranty policies<\/li><li>Back office operations: Input customer information into the warranty management system. Transfer of information to various related departments. Coordinate repair and warranty locations. Sending confirmation emails and information to dealers and warranty offices<\/li><\/ul><\/td><\/tr><tr><td><p><strong>AUTOMOBILE<\/strong><\/p><\/td><td><ul><li>Receive and process customer inquiries: Product information, complaints, test drive application information, etc.<\/li><li>Customer support operations: Requesting dealers to follow up on customer who wants to purchase a car, reconfirming customer information requested by dealers, and various other supports.<\/li><\/ul><\/td><\/tr><tr><td><p><strong>ECOMMERCE \/ RETAIL<\/strong><\/p><\/td><td><ul><li>Customer support operations : Product information, repairs, warranty, returns, exchanges, payment methods, shipping, installation, claims processing, etc.<\/li><li>Channel: Tel, Chat, Mail<\/li><\/ul><\/td><\/tr><tr><td><p><strong>AIRLINE<\/strong><\/p><\/td><td><ul><li>Customer support operations: Flight schedule guidance, Flight ticket reservation, Receipt of optional services such as luggage, meals, etc.<\/li><li>Receive and respond to complaints from customers.<\/li><li>Notification of changes in flight schedules<\/li><li>Appropriate response in the event of flight cancellations or delays<\/li><\/ul><\/td><\/tr><\/tbody><\/table>\n\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\">\n\t\t\t\t\t\tContact us\n\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>OMNI-CHANNEL CONTACT CENTER SOLUTION Leading deeply positive experiences through advanced technology Enhancing a deeply positive experience at all points of [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10497","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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