In the digital age, customer experience will help businesses have a competitive advantage over the rest of the market, creating a brand identity in the minds of customers. However, capturing customer experience is not simple. Because customers today interact through more channels, in more diverse forms, and are also much more "awake".<\/p>\n With the course "Customer Experience in the Digital Age" by Bell-Vietnam<\/p>\n 1. Customer experience concepts in the digital age Ensure 90% personnel remember for a long time and immediately apply practical knowledge Increase 30% personnel training effectiveness<\/p>\n In-house training, Public training<\/p>\n 4 live training sessions<\/p>\n 21 practice modules after training<\/p>\n Understand the levels of experience in the customer journey. Dedicated, professional, reputable, responsible, rich in professional experience<\/p>\n Deputy General Manager<\/strong><\/p>\n 10 years of experience in researching and teaching customer service for many major partners such as: VietinBank, CitiBank, BIDV, VPBank, Gmobile, HTVC, VTC Care, ...<\/p>\n Training Director<\/p>\n 8 years of experience teaching soft skills in Customer Service, Sales for MSB, Agribank, Viettel, Vinfast, EMS, Nhattin Logistics, ...<\/p>\n Training Supervisor<\/p>\n 4 years of intensive training on soft skills, customer service and corporate culture for thousands of employees of Gojek, Vietjet Air, Sony Vietnam, Shopee, J&T, Nguyen Kim, ...<\/p>\n Master, Deputy of Drama Group 2, Youth Theater<\/p>\n 20 years of experience in voice acting and knowledge of voice issues. In-depth training courses for Vietnam Airlines, Casper, \u2026<\/p>\n \u201cWe believe that the best training solution is the one that best suits the practical needs of each business, solving problems from thinking to operation at the root.\u201d<\/p>\n In-depth understanding <\/a><\/p>\n Bellsystem24-Vietnam is the only training unit that focuses on solving the existing "pain" of human development, improving the capacity of key personnel of enterprises through many forms of in-depth and exclusive surveys - training - assessments.<\/p>\n Flexible "tailoring"<\/a><\/p>\n Flexible in time and location. In particular, training content is designed and built according to the specific characteristics, needs and training scale of the enterprise.<\/p>\n Training methods <\/a><\/p>\n Five-Factors method combined with a team of experienced and professional instructors<\/p>\n Comprehensive, optimized roadmap<\/a><\/p>\n Pre \u2013 In \u2013 Post Training\/ Closed training path, providing sufficient knowledge, skills, pre-course assessment and training, follow-up coaching after training.<\/p>\n Accompany<\/a><\/p>\n BellVietnam is committed to accompanying businesses to apply the knowledge learned into practice.<\/p>\n BellVietnam is proud to have 16+ years of leading Vietnam in building and deploying excellent Inbound and Outbound customer care systems for hundreds of domestic and foreign enterprises.<\/p>\n Previous 10 Customer Experience Metrics You Need to Know<\/strong><\/a><\/p>\n Customer Service Mindset \u2013 Knowledge to Help You Succeed<\/strong><\/a><\/p>\n 8 steps to PERFECT CUSTOMER COMPLAINT MANAGEMENT<\/strong><\/a><\/p>\n <\/p>\n
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\n<\/a><\/p>\n![\"training\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/tin-noi-bat-1-e1651116840768.png\")
<\/p>\nSolve the problems thoroughly<\/h2>\n
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Training content<\/h2>\n
\n2. Levels of customer experience
\n3. Building Customer Profiles in the Digital Age
\n4. Build a business customer map
\n5. Touch points create emotions
\n6. Create the perfect customer experience journey
\n1. Customer experience concepts in the digital age
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\n2. Levels of customer experience
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\n3. Building Customer Profiles in the Digital Age
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\n4. Build a business customer map
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\n5. Touch points create emotions
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\n6. Create the perfect customer experience journey
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\nDetail
\n<\/a><\/p>\nTraining form<\/h3>\n
![\"in-house](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/z2042961318480_8df71c44d681af65edeab301b1025886-e1651116648749-1024x696.jpg\")
\n![\"Job](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/DSCF1480-1024x683.jpg\")
<\/p>\n![\"customer](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/DSCF1414-scaled.jpg\")
<\/p>\nResults after the course<\/h3>\n
\nBuild a customer experience map specific to your business
\nEach person in each position will understand their customer touchpoints and how to keep customers happy.
\nKnow the key factors in purchasing decisions, especially in the digital age, and how to apply them in your work.
\n
\nSign up now
\n<\/a><\/p>\nTraining instructor<\/h2>\n
![\"Ms.NguyenThiThuGiang\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/71d2a784b925727b2b34-1024x1024.jpg\")
<\/p>\nMs. Nguyen Thi Thu Giang<\/h3>\n
![\"Mr.](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Mr.-Bui-Tien-Dung-1024x1024.jpg\")
<\/p>\nMr. Bui Tien Dung<\/h3>\n
![\"Ms.](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/4629a599a93862663b29-1024x1024.jpg\")
<\/p>\nMs. Lam Thuy Truc<\/h3>\n
![\"Ms.CaoNguyetHang\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/elementor\/thumbs\/Ms.CaoNguyetHang-e1650514473200-pnob4enclm4zd82x3vjf3f1gp464hhlwjp9ipcm46w.jpg\" "\\"Ms.CaoNguyetHang\\"")
<\/p>\nMs. Cao Nguyet Hang<\/h3>\n
![\"model\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\")
<\/p>\nOUR DISTINCTIVE STRENGTHS<\/h2>\n
Our partners<\/h2>\n
![\"Viettel\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Viettel.png\")
<\/figure>\n![\"Citibank\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Citibank.png\")
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<\/figure>\n![\"Jollibee\"](\"http:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Jollibee.png\")
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