{"id":1170,"date":"2022-04-06T03:50:56","date_gmt":"2022-04-06T03:50:56","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?page_id=1170"},"modified":"2022-04-06T03:50:56","modified_gmt":"2022-04-06T03:50:56","slug":"omnichannel-contact-center","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/omnichannel-contact-center\/","title":{"rendered":"Omnichannel contact center"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"1265\" height=\"306\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/logotelehub.png\" alt=\"logotelehub\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/logotelehub.png 1265w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/logotelehub-300x73.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/logotelehub-1024x248.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/logotelehub-768x186.png 768w\" sizes=\"auto, (max-width: 1265px) 100vw, 1265px\" \/><\/p>\n<h1>OmniChannel switchboard software from experts<\/h1>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tEnhance customer experience\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOptimize business processes\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tRevenue growth\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>What is Telehub?<\/h2>\n<p>Telehub is an integrated multi-channel switchboard software (Omnichannel Contact center) developed by experts of Bellsystem24 Vietnam based on experience and deep understanding of business needs when operating switchboards. Telehub will help increase customer experience, improve business efficiency through interacting with customers on multiple channels with smart features, helping to synchronize all data at a single management interface.<\/p>\n<p>\u00a0<\/p>\n<p>TRANSLATE with <img id=\"FloaterLogo\" \/> x<input id=\"LanguageMenu_svid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_svid\" type=\"text\" value=\"en\" \/> <input id=\"LanguageMenu_textid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_textid\" type=\"text\" \/> English<\/p>\n<table id=\"LanguageMenu\" border=\"0\">\n<tbody>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ar\">Arabic<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#he\">Hebrew<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pl\">Polish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#bg\">Bulgarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hi\">Hindi<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pt\">Portuguese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ca\">Catalan<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mww\">Hmong Daw<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ro\">Romanian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHS\">Simplified<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hu\">Hungarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ru\">Russian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHT\">Chinese Traditional<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#id\">Indonesian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sk\">Slovak<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#cs\">Czech<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#it\">Italian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sl\">Slovenian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#da\">Danish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ja\">Japanese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#es\">Spanish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#nl\">Dutch<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tlh\">Klingon<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sv\">Swedish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#en\">English<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ko\">Korean<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#th\">Thai<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#et\">Estonian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lv\">Latvian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tr\">Turkish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fi\">Finnish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lt\">Lithuanian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#uk\">Ukrainian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fr\">French<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ms\">Malay<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ur\">Urdu<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#de\">German<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mt\">Maltese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#vi\">Vietnamese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#el\">Greek<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#no\">Norwegian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#cy\">Welsh<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ht\">Haitian Creole<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#fa\">Persian<\/a><\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img style=\"height: 7px; width: 17px; border-width: 0px; left: 20px;\" alt=\"\" \/><a id=\"HelpLink\" title=\"Help\" href=\"https:\/\/go.microsoft.com\/?linkid=9722454\" target=\"_blank\" rel=\"noopener\"> <img id=\"HelpImg\" \/><\/a> <a id=\"EmbedLink\" title=\"Get this widget for your own site\"><\/a> <img id=\"EmbedImg\" \/> <a id=\"ShareLink\" title=\"Share translated page with friends\"><\/a> <img id=\"ShareImg\" \/> \u00a0TRANSLATE with <img id=\"CollapsedLogoImg\" \/> COPY THE URL BELOW <input id=\"ShareTextbox\" name=\"ShareTextbox\" readonly=\"readonly\" type=\"text\" \/> <!--a id=\"TwitterLink\" title=\"Share on Twitter\"> <img id=\"TwitterImg\" \/><\/a> <a-- id=\"FacebookLink\" title=\"Share on Facebook\"> <img id=\"FacebookImg\" \/><\/a--> <a id=\"EmailLink\" title=\"Email this translation\"><\/a> <img id=\"EmailImg\" \/><a id=\"ShareHelpLink\"><\/a> <img id=\"ShareHelpImg\" \/> <a id=\"ShareBack\" title=\"Back To Translation\"><\/a> Back<input id=\"EmailSubject\" name=\"EmailSubject\" type=\"hidden\" value=\"Check out this page in {0} translated from {1}\" \/> <input id=\"EmailBody\" name=\"EmailBody\" type=\"hidden\" value=\"Translated: {0}%0d%0aOriginal: {1}%0d%0a%0d%0aAutomatic translation powered by Microsoft\u00ae Translator%0d%0ahttp:\/\/www.bing.com\/translator?ref=MSTWidget\" \/> <input id=\"ShareHelpText\" type=\"hidden\" value=\"This link allows visitors to launch this page and automatically translate it to {0}.\" \/>EMBED THE SNIPPET BELOW IN YOUR SITE <a id=\"EmbedHelpLink\" title=\"Copy this code and place it into your HTML.\"><\/a> <img id=\"EmbedHelpImg\" \/><input id=\"EmbedSnippetTextBox\" name=\"EmbedSnippetTextBox\" readonly=\"readonly\" type=\"text\" value=\"&lt;div id='MicrosoftTranslatorWidget' class='Dark' style='color:white;background-color:#555555'&gt;&lt;\/div&gt;&lt;script type='text\/javascript'&gt;setTimeout(function(){var s=document.createElement('script');s.type='text\/javascript';s.charset='UTF-8';s.src=((location &amp;&amp; location.href &amp;&amp; location.href.indexOf('https') == 0)?'https:\/\/ssl.microsofttranslator.com':'http:\/\/www.microsofttranslator.com')+'\/ajax\/v3\/WidgetV3.ashx?siteData=ueOIGRSKkd965FeEGM5JtQ**&amp;ctf=true&amp;ui=true&amp;settings=manual&amp;from=en';var p=document.getElementsByTagName('head')[0]||document.documentElement;p.insertBefore(s,p.firstChild); },0);&lt;\/script&gt;\" \/>Enable collaborative features and customize widgets: <a href=\"http:\/\/www.bing.com\/widget\/translator\" target=\"_blank\" rel=\"noopener\">Bing Webmaster Portal<\/a><a title=\"Back To Translation\">Back<\/a><\/p>\n<h3>Enhance the experience\u00a0<\/h3>\n<p>Delight customers by creating seamless experiences at every touchpoint. Capture customer behavior and gain insights with customer journey mapping<\/p>\n<h3>Process optimization<\/h3>\n<p>Tailor CRM according to business processes and build API solutions that integrate with available software. Allows changing information fields according to business operations and customizing report forms to suit business goals.<\/p>\n<h3>Revenue growth<\/h3>\n<p>Campaign management features (By customer funnel, ticket status) and automated engagement tools allow running large-scale multi-channel campaigns in a short time with low resources and superior performance.<\/p>\n<h2>Outstanding features<\/h2>\n<p>\t\t\t\t\t\t\t\t\tOmni-channel interaction<br \/>\n\t\t\t\t\t\t\t\t\tFanpage Management<br \/>\n\t\t\t\t\t\t\t\t\tCustomer Journey<br \/>\n\t\t\t\t\t\t\t\t\tTicket management<br \/>\n\t\t\t\t\t\t\t\t\tRealtime report<br \/>\n\t\t\t\t\t\t\t\t\tCustomer Management<br \/>\n\t\t\t\t\t\t\t\t\tAutomatic call out<br \/>\n\t\t\t\t\t\t\t\t\tSmart IVR<br \/>\n\t\t\t\t\t\t\t\t\tChatbot integration<br \/>\n\t\t\t\t\t\t\t\t\tOmni-channel interaction<\/p>\n<p>Help businesses interact with customers across all brand touchpoints, including: Voice channels, Email, Livechat, Social networks, SMS, Mobile apps, etc.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2020\/08\/Social-channels.svg\" alt=\"omni-channel\" width=\"354\" height=\"342\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tFanpage Management<\/p>\n<p>Allows merging multiple Fanpages to manage comments, messages, orders at the same time, along with reporting system, statistics and Fanpage interaction charts<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/quanlyfanpage-1024x456.png\" alt=\"quanlyfanpage\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tCustomer Journey<\/p>\n<p>Customer journey is displayed in detail and specifically on a screen. Helping businesses easily analyze customer insight through interaction history on each channel.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/pts-2-1024x491.png\" alt=\"The journey of the guest\" width=\"572\" height=\"274\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tTicket management<\/p>\n<p>Create tickets when customers interact on channels, then the system will classify and assign them to specialized staff for processing.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/ticket1.jpg\" alt=\"ticket\" width=\"555\" height=\"312\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tRealtime report<\/p>\n<section id=\"section_223089767\">\n<p>A variety of customizable in-depth reports to manage the call center more effectively. Some typical reports include: Employee performance reports, overall performance, interaction journey reports, traffic density by time frame, etc.<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/bao-cao-chien-dich-1024x597.png\" alt=\"campaign report\" width=\"527\" height=\"307\" \/><\/p>\n<\/section>\n<p>\t\t\t\t\t\t\t\t\tCustomer Management<\/p>\n<p>Segment customer files by criteria, manage personal information, purchase information, interaction history and ticket status by customer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/quanlykhachhang.png\" alt=\"customer management\" width=\"621\" height=\"301\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tAutomatic call out<\/p>\n<p>The Auto Call feature allows users to make hundreds of calls with available content at the same time. Helps optimize the cost of implementing telesales and telemarketing campaigns while still ensuring large reach.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/pts-sc2-1024x453.png\" alt=\"\" width=\"611\" height=\"270\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tSmart IVR<\/p>\n<p>Automated voice interaction feature using recorded files. Deployed to route a large volume of calls to the appropriate agent<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/tudonghoa.png\" alt=\"automation\" width=\"335\" height=\"330\" \/><\/p>\n<p>\t\t\t\t\t\t\t\t\tChatbot integration<\/p>\n<p>Support chatbot integration to read and understand query text or human speech, thereby automatically providing appropriate answers based on learning communication situations.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/livechat-scaled.jpg\" alt=\"live chat\" width=\"580\" height=\"326\" \/><\/p>\n<h2>Difference<\/h2>\n<h3>\n\t\t\t\t\t\tSuperiority<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tIs a switchboard software with advanced features and the most competitive investment cost.\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tEasy to use<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tIntuitive, complete, easy-to-use interface. Can be customized according to needs\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tSuper flexible<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tCan scale up or down (Number of licenses, features) over time\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tCustomization capabilities<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tCustom built to your unique business needs\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tEasy integration<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tIntegrate with other software via API to synchronize data\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tAutomation<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tHelps streamline business processes, cut down on manual operations with automation features\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tDeep professionalism<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tTelehub is developed by Bellsystem24 Vietnam, the No. 1 Contact Center operator in Vietnam. Therefore, this is a solution designed with features that help operate the switchboard like a real expert.\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\tOne-stop partner<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tChoosing Telehub means you can use our ecosystem with special offers such as: Cheap voice packages, Sales &amp; Customer Service training course offers, API implementation consulting, Customer Service strategy consulting...\t\t\t\t\t<\/p>\n<h2>Telehub is the solution to help businesses grow<\/h2>\n<p>No matter what industry you&#039;re in, Telehub Call Center Software will help you interact with customers easily to promote better customer experiences, and sell more!<\/p>\n<p>\t\t\t<a href=\"#\" role=\"button\"><br \/>\n\t\t\t\t\t\tCase Studies<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/cohoi-1-1024x683.jpg\" alt=\"VR\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/cohoi-1-1024x683.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/cohoi-1-300x200.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/cohoi-1-768x512.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/cohoi-1-1536x1024.jpg 1536w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/cohoi-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease 95% CSAT and more<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease Sales and Customer Service Performance<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease Agent Performance by 50%<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease ROI when used<\/p>\n<h2>Sign up for a consultation today to receive incentives<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/promotiontelehub.jpg\" alt=\"promotiontelehub\" \/><\/p>\n<p><strong>Buy phone bill\u00a0<\/strong><strong>at a discount price\u00a0<\/strong><strong>only from 500 VND\/minute\u00a0<\/strong><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/promotiontelehub1.jpg\" alt=\"\" \/><\/p>\n<p><strong>Special offer on customer service and sales training for the team\u00a0<\/strong><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/promotiontelehub2.jpg\" alt=\"\" \/><\/p>\n<p><strong>Support automatic registration procedure with network operators<\/strong><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/promotiontelehub3.jpg\" alt=\"\" \/><\/p>\n<p><strong>Support consulting on API solution implementation when needed<\/strong><\/p>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Trusted by over 100+ businesses<\/h2>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Citibank.png\" alt=\"Citibank\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Vietjet-Air.png\" alt=\"Vietjet Air\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/FPT.png\" alt=\"FPT\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/Vtvcab.png\" alt=\"VTVcable\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/BVPhuSanHN.png\" alt=\"Phu San Hospital Hanoi\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/benh-vien-bach-mai.png\" alt=\"Bach Mai Hospital\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/namviet-1.png\" alt=\"Vietnamese\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/Golden-Gate.png\" alt=\"Golden Gate\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/PVIInsurance.png\" alt=\"PVI Insurance\" \/><\/figure>\n<p>\t\t\t\t\t\t\t\t\t\t\t\tPrevious<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\tNext<\/p>\n<h2>Case study: Designing Vietnam&#039;s Leading Insurance Telesales System<\/h2>\n<p><strong>The problem is<\/strong><\/p>\n<ul>\n<li>Optimize outbound call performance, instead of doing it the traditional way<\/li>\n<li>Integrate with relevant enterprise systems via API<\/li>\n<li>Increase security, reduce data loss<\/li>\n<\/ul>\n<p><strong>Results after use<\/strong><\/p>\n<ul>\n<li>Increase the number of calls from 9 calls\/hour to 33 calls\/hour<\/li>\n<li>Increase customer connection rate from 6 calls\/hour to 23 calls\/hour<\/li>\n<li>Increase 150% number of contracts<\/li>\n<li>Synchronize data, save working resources, limit data loss<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/case-study\/he-thong-telesales-bao-hiem-hang-dau-viet-nam\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tView full<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/case-studies\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tOther case studies<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/insurance.jpg\" alt=\"insurance\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/insurance.jpg 640w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/insurance-300x169.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<h4>Want to get advice?<\/h4>\n<h2>Let Bell24VN Help You Understand Better Through 1:1 Consulting <\/h2>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tFill out the form<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"tel:19001739\" role=\"button\"><br \/>\n\t\t\t\t\t\tHotline<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"680\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\" alt=\"model\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png 729w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202-300x280.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i OmniChannel t\u1eeb chuy\u00ean gia Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng T\u1ed1i \u01b0u quy tr\u00ecnh kinh doanh [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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