{"id":20691,"date":"2025-06-11T08:59:48","date_gmt":"2025-06-11T01:59:48","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?page_id=20691"},"modified":"2025-06-11T09:04:28","modified_gmt":"2025-06-11T02:04:28","slug":"optimizing-customer-support-sales-in-telecom-bsv-becomes-a-top-rated-vendor","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/case-study-eng\/optimizing-customer-support-sales-in-telecom-bsv-becomes-a-top-rated-vendor\/","title":{"rendered":"Optimizing Customer Support & Sales in Telecom: BSV Becomes Top-Rated Vendor"},"content":{"rendered":"
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Optimizing Customer Support & Sales in Telecom: BSV Becomes Top-Rated Vendor<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SUMMARY\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Type of Industry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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  • Telecommunications<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Content<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    • Customer Care (Phone, Chat)<\/li>
    • Application Review<\/li>
    • Telephone Sales: Call<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Background<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      • The partner has a large customer base requiring support with product returns and exchanges (both incoming and outgoing). They require a high-quality workforce with fluent English communication skills. The project is secured with two-layer protection (100% access through the Pro C gateway when entering the call center). Data is stored for 12 months.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        ACTION\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Operating<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Index\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        1. SLA (Performance as agreed)<\/p><\/li>

        2. Sales revenue<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Human resources<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Team size: 70 staff members<\/li>
          • Agent requirement: Fluent English communication<\/li>
          • Working hours: U.S. time zone<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            Scope of work<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            Customer Care:<\/strong><\/p>

            • Support for product returns and policy approvals
              Channels:<\/strong><\/p><\/li><\/ul>

              • Review: Application review team on the Government portal<\/p><\/li>

              • Chat: Responding to customers via chat application<\/p><\/li>

              • Call: Handling incoming calls and making outgoing calls (Happy Call)<\/p><\/li><\/ul>

                Sales:<\/strong><\/p>

                • Call: Making outbound sales calls and generating revenue<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                  RESULTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  • BSV was rated by the partner as the best customer service provider from 2022 to 2024.<\/p><\/li>

                  • BSV was selected to create standard templates for reporting, operations, and sales for other outsourced units of the partner.<\/p><\/li>

                  • Top sales performer: average monthly revenue of $50,000 (with products priced between $30 and $45 each)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                    SUMMARY Type of Industry Telecommunications Content Customer Care (Call, Chat) Application Review Telesales: Call Background The partner has a large […]<\/p>","protected":false},"author":13,"featured_media":19845,"parent":10420,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-20691","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nOptimizing Customer Support & Sales in Telecom: BSV Becomes Top-Rated Vendor - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"The partner has a large customer base requiring support with product returns and exchanges (inbound and outbound). 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