{"id":2195,"date":"2022-04-15T10:36:44","date_gmt":"2022-04-15T03:36:44","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?page_id=2195"},"modified":"2022-04-15T10:36:44","modified_gmt":"2022-04-15T03:36:44","slug":"insurance","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/industry\/insurance\/","title":{"rendered":"Professional Call Center Solutions for the Insurance Industry"},"content":{"rendered":"<h1>Digitize processes, build trust, and deliver an exceptional customer experience. <br \/><b>Insurance industry<\/b><\/h1>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h3>Partners<\/h3>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/manulife-1.png\" alt=\"Manulife\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/PVIInsurance.png\" alt=\"PVI Insurance\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/Prudential-1.png\" alt=\"Prudential\" \/><\/figure>\n<h2>Some challenges that insurance companies are facing<\/h2>\n<ul>\n<li>Poor quality customer data<\/li>\n<li>Insurance is a business of \"trust,\" but it is not easy for companies to recruit and train a sales team that is truly skilled and experienced enough to build trust and ensure a positive customer experience.<\/li>\n<li>There are no tools for managing orders, invoices, or contracts for customers. Manual business processes are complex, making it easy for customer complaints to arise.<\/li>\n<li>There is no tool to store all types of service and insurance information to provide the fastest advice to customers. Inability to manage customer data from multiple channels leads to fragmented and duplicated data.<\/li>\n<li>Employees who leave often take data with them, leading to data loss and even the loss of loyal customers.<\/li>\n<\/ul>\n<h2>Solution from Bell24VN<\/h2>\n<h2>Operating a multi-channel call center for the e-commerce industry<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Customer service<\/a><\/p>\n<ul>\n<li>Listen to and answer customer questions about products and services.<\/li>\n<li>Receive and handle customer requests, complaints, inquiries, and feedback from multiple channels (calls, chats, SMS, email, social media, etc.).<\/li>\n<li>Collect information, categorize it, and quickly direct customers to the appropriate department.<\/li>\n<li>Proactively call customers to: Remind customers to make payments and pay fees.<\/li>\n<li>Sales consulting, product marketing, new services<\/li>\n<li>Conducting surveys to assess needs and gather feedback on service quality<\/li>\n<li>Join the event, participate in the program...<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>TRANSLATE with <img id=\"FloaterLogo\" \/> x<input id=\"LanguageMenu_svid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_svid\" type=\"text\" value=\"en\" \/> <input id=\"LanguageMenu_textid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_textid\" type=\"text\" \/> English<\/p>\n<table id=\"LanguageMenu\" border=\"0\">\n<tbody>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ar\">Arabic<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#he\">Hebrew<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pl\">Polish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#bg\">Bulgarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hi\">Hindi<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pt\">Portuguese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ca\">Catalan<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mww\">Hmong Daw<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ro\">Romanian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHS\">Simplified<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hu\">Hungarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ru\">Russian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHT\">Chinese Traditional<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#id\">Indonesian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sk\">Slovak<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#cs\">Czech<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#it\">Italian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sl\">Slovenian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#da\">Danish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ja\">Japanese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#es\">Spanish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#nl\">Dutch<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tlh\">Klingon<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sv\">Swedish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#en\">English<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ko\">Korean<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#th\">Thai<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#et\">Estonian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lv\">Latvian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tr\">Turkish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fi\">Finnish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lt\">Lithuanian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#uk\">Ukrainian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fr\">French<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ms\">Malay<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ur\">Urdu<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#de\">German<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mt\">Maltese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#vi\">Vietnamese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#el\">Greek<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#no\">Norwegian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#cy\">Welsh<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ht\">Haitian Creole<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#fa\">Persian<\/a><\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img style=\"height: 7px; width: 17px; border-width: 0px; left: 20px;\" alt=\"\" \/><a id=\"HelpLink\" title=\"Help\" href=\"https:\/\/go.microsoft.com\/?linkid=9722454\" target=\"_blank\" rel=\"noopener\"> <img id=\"HelpImg\" \/><\/a> <a id=\"EmbedLink\" title=\"Get this widget for your own site\"><\/a> <img id=\"EmbedImg\" \/> <a id=\"ShareLink\" title=\"Share translated page with friends\"><\/a> <img id=\"ShareImg\" \/> \u00a0TRANSLATE with <img id=\"CollapsedLogoImg\" \/> COPY THE URL BELOW <input id=\"ShareTextbox\" name=\"ShareTextbox\" readonly=\"readonly\" type=\"text\" \/> <!--a id=\"TwitterLink\" title=\"Share on Twitter\"> <img id=\"TwitterImg\" \/><\/a> <a-- id=\"FacebookLink\" title=\"Share on Facebook\"> <img id=\"FacebookImg\" \/><\/a--> <a id=\"EmailLink\" title=\"Email this translation\"><\/a> <img id=\"EmailImg\" \/><a id=\"ShareHelpLink\"><\/a> <img id=\"ShareHelpImg\" \/> <a id=\"ShareBack\" title=\"Back To Translation\"><\/a> Back<input id=\"EmailSubject\" name=\"EmailSubject\" type=\"hidden\" value=\"Check out this page in {0} translated from {1}\" \/> <input id=\"EmailBody\" name=\"EmailBody\" type=\"hidden\" value=\"Translated: {0}%0d%0aOriginal: {1}%0d%0a%0d%0aAutomatic translation powered by Microsoft\u00ae Translator%0d%0ahttp:\/\/www.bing.com\/translator?ref=MSTWidget\" \/> <input id=\"ShareHelpText\" type=\"hidden\" value=\"This link allows visitors to launch this page and automatically translate it to {0}.\" \/>EMBED THE SNIPPET BELOW IN YOUR SITE <a id=\"EmbedHelpLink\" title=\"Copy this code and place it into your HTML.\"><\/a> <img id=\"EmbedHelpImg\" \/><input id=\"EmbedSnippetTextBox\" name=\"EmbedSnippetTextBox\" readonly=\"readonly\" type=\"text\" value=\"&lt;div id='MicrosoftTranslatorWidget' class='Dark' style='color:white;background-color:#555555'&gt;&lt;\/div&gt;&lt;script type='text\/javascript'&gt;setTimeout(function(){var s=document.createElement('script');s.type='text\/javascript';s.charset='UTF-8';s.src=((location &amp;&amp; location.href &amp;&amp; location.href.indexOf('https') == 0)?'https:\/\/ssl.microsofttranslator.com':'http:\/\/www.microsofttranslator.com')+'\/ajax\/v3\/WidgetV3.ashx?siteData=ueOIGRSKkd965FeEGM5JtQ**&amp;ctf=true&amp;ui=true&amp;settings=manual&amp;from=en';var p=document.getElementsByTagName('head')[0]||document.documentElement;p.insertBefore(s,p.firstChild); },0);&lt;\/script&gt;\" \/>Enable collaborative features and customize widgets: <a href=\"http:\/\/www.bing.com\/widget\/translator\" target=\"_blank\" rel=\"noopener\">Bing Webmaster Portal<\/a><a title=\"Back To Translation\">Back<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Telemarketing<\/a><\/p>\n<ul>\n<li>Build a database of potential customers for the insurance industry or add to the existing database to facilitate closing sales.<\/li>\n<li>Build a specialized, experienced, and well-trained telesales team. Easily cross-sell and upsell products and services successfully.<\/li>\n<li>Handle hundreds of calls simultaneously, including cold calls.<\/li>\n<li>Applying technology in operational deployment and report monitoring to maximize call center performance. Examples: AutoDial, AutoCall, ACD, Robotic Process Automation<\/li>\n<li>Leading system quality and operation for over 16 years<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>TRANSLATE with <img id=\"FloaterLogo\" \/> x<input id=\"LanguageMenu_svid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_svid\" type=\"text\" value=\"en\" \/> <input id=\"LanguageMenu_textid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_textid\" type=\"text\" \/> English<\/p>\n<table id=\"LanguageMenu\" border=\"0\">\n<tbody>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ar\">Arabic<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#he\">Hebrew<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pl\">Polish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#bg\">Bulgarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hi\">Hindi<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pt\">Portuguese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ca\">Catalan<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mww\">Hmong Daw<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ro\">Romanian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHS\">Simplified<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hu\">Hungarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ru\">Russian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHT\">Chinese Traditional<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#id\">Indonesian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sk\">Slovak<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#cs\">Czech<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#it\">Italian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sl\">Slovenian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#da\">Danish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ja\">Japanese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#es\">Spanish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#nl\">Dutch<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tlh\">Klingon<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sv\">Swedish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#en\">English<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ko\">Korean<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#th\">Thai<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#et\">Estonian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lv\">Latvian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tr\">Turkish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fi\">Finnish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lt\">Lithuanian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#uk\">Ukrainian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fr\">French<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ms\">Malay<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ur\">Urdu<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#de\">German<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mt\">Maltese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#vi\">Vietnamese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#el\">Greek<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#no\">Norwegian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#cy\">Welsh<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ht\">Haitian Creole<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#fa\">Persian<\/a><\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img style=\"height: 7px; width: 17px; border-width: 0px; left: 20px;\" alt=\"\" \/><a id=\"HelpLink\" title=\"Help\" href=\"https:\/\/go.microsoft.com\/?linkid=9722454\" target=\"_blank\" rel=\"noopener\"> <img id=\"HelpImg\" \/><\/a> <a id=\"EmbedLink\" title=\"Get this widget for your own site\"><\/a> <img id=\"EmbedImg\" \/> <a id=\"ShareLink\" title=\"Share translated page with friends\"><\/a> <img id=\"ShareImg\" \/> \u00a0TRANSLATE with <img id=\"CollapsedLogoImg\" \/> COPY THE URL BELOW <input id=\"ShareTextbox\" name=\"ShareTextbox\" readonly=\"readonly\" type=\"text\" \/> <!--a id=\"TwitterLink\" title=\"Share on Twitter\"> <img id=\"TwitterImg\" \/><\/a> <a-- id=\"FacebookLink\" title=\"Share on Facebook\"> <img id=\"FacebookImg\" \/><\/a--> <a id=\"EmailLink\" title=\"Email this translation\"><\/a> <img id=\"EmailImg\" \/><a id=\"ShareHelpLink\"><\/a> <img id=\"ShareHelpImg\" \/> <a id=\"ShareBack\" title=\"Back To Translation\"><\/a> Back<input id=\"EmailSubject\" name=\"EmailSubject\" type=\"hidden\" value=\"Check out this page in {0} translated from {1}\" \/> <input id=\"EmailBody\" name=\"EmailBody\" type=\"hidden\" value=\"Translated: {0}%0d%0aOriginal: {1}%0d%0a%0d%0aAutomatic translation powered by Microsoft\u00ae Translator%0d%0ahttp:\/\/www.bing.com\/translator?ref=MSTWidget\" \/> <input id=\"ShareHelpText\" type=\"hidden\" value=\"This link allows visitors to launch this page and automatically translate it to {0}.\" \/>EMBED THE SNIPPET BELOW IN YOUR SITE <a id=\"EmbedHelpLink\" title=\"Copy this code and place it into your HTML.\"><\/a> <img id=\"EmbedHelpImg\" \/><input id=\"EmbedSnippetTextBox\" name=\"EmbedSnippetTextBox\" readonly=\"readonly\" type=\"text\" value=\"&lt;div id='MicrosoftTranslatorWidget' class='Dark' style='color:white;background-color:#555555'&gt;&lt;\/div&gt;&lt;script type='text\/javascript'&gt;setTimeout(function(){var s=document.createElement('script');s.type='text\/javascript';s.charset='UTF-8';s.src=((location &amp;&amp; location.href &amp;&amp; location.href.indexOf('https') == 0)?'https:\/\/ssl.microsofttranslator.com':'http:\/\/www.microsofttranslator.com')+'\/ajax\/v3\/WidgetV3.ashx?siteData=ueOIGRSKkd965FeEGM5JtQ**&amp;ctf=true&amp;ui=true&amp;settings=manual&amp;from=en';var p=document.getElementsByTagName('head')[0]||document.documentElement;p.insertBefore(s,p.firstChild); },0);&lt;\/script&gt;\" \/>Enable collaborative features and customize widgets: <a href=\"http:\/\/www.bing.com\/widget\/translator\" target=\"_blank\" rel=\"noopener\">Bing Webmaster Portal<\/a><a title=\"Back To Translation\">Back<\/a><br \/>\n\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t\t1<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tEnsure and comply with the established SLA\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\t2<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tEnsure Productivity, Increase 60% Revenue\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\t3<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tNo need to invest in infrastructure, recruitment, or training costs.\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t\t\t4<br \/>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tFlexibility in project scale and operation methods\t\t\t\t\t<\/p>\n<h2>Digitization, automation of Operations, Sales &amp; Customer Service processes <\/h2>\n<h4>1. Customized Customer Relationship Management<\/h4>\n<ul>\n<li>Customize the CRM system based on business needs. Deep integration with existing software creates a seamless and unified workflow.<\/li>\n<li>Automatically classify customer segments based on business needs, creating an analytical foundation to deliver services\/products tailored to customer requirements.<\/li>\n<\/ul>\n<p>Synchronize data, documents, and information between departments (front and back office, branches), ensuring that everyone has access to the same information and that data transmission is seamless.<\/p>\n<p>Supports specialized features such as:<\/p>\n<ul>\n<li>Manage each customer's registration form<\/li>\n<li>Service provision management, insurance asset management<\/li>\n<li>Approval management: Documents, registration forms, contracts<\/li>\n<\/ul>\n<h4>2. Omnichannel<\/h4>\n<ul>\n<li>Multi-channel interaction and unified customer experience across traditional channels such as phone and SMS to digital channels<\/li>\n<li>Live video call feature<\/li>\n<li>Track customer journey<\/li>\n<\/ul>\n<p>In-depth reports and analysis on:<\/p>\n<ul>\n<li>The effectiveness of each campaign and agent performance in real time or periodically. Reports on average call handling time, conversion rates, customer satisfaction scores, etc.<\/li>\n<li>Report on the customer journey across all interaction channels<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"406\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/bannertelehub.jpg\" alt=\"bannertelehub\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/bannertelehub.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/bannertelehub-300x119.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/bannertelehub-768x305.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4>3. Customer Service, Sales, Marketing Automation <\/h4>\n<ul>\n<li>Automatically send emails, SMS, and mobile notifications with information about services, policies, and promotional programs according to a schedule, or remind customers when their insurance contract renewal period is approaching.<\/li>\n<li>Speed dial feature, auto call, helps make a series of calls to customers in a short time<\/li>\n<li>Automated customer interaction via Chatbot and Voicebot<\/li>\n<li>Voicebot applications and Smart IVR calls help customers proactively find the information they want.<\/li>\n<\/ul>\n<h4>4. Remote agent platform <\/h4>\n<ul>\n<li>Allows businesses to deploy switchboard operations remotely. Employees can log into the switchboard software on any computer or smartphone with an Internet connection.<\/li>\n<li>Allows supervisors to monitor agent activities such as online status, number of calls handled, downtime, and compliance with security regulations.<\/li>\n<\/ul>\n<p>\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tMeet security standards<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease 96% CSAT<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tEnhanced 90% performance<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tEliminate waiting time<\/p>\n<h2>Triple S \u2013 Mystery Shopping Service for the Insurance Industry<\/h2>\n<p>This is a solution that helps businesses have an objective and accurate view of the quality of services, business processes, and quality of human resources that the business owns. Bell24 Vietnam does this by acting as a customer to experience and evaluate the business&#039;s contact points with customers from the perspective of a real customer. Mystery customer service can be deployed on multiple channels (Offline, Online, Call)<\/p>\n<p>\u00a0<\/p>\n<p>TRANSLATE with <img id=\"FloaterLogo\" \/> x<input id=\"LanguageMenu_svid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_svid\" type=\"text\" value=\"en\" \/> <input id=\"LanguageMenu_textid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_textid\" type=\"text\" \/> English<\/p>\n<table id=\"LanguageMenu\" border=\"0\">\n<tbody>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ar\">Arabic<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#he\">Hebrew<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pl\">Polish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#bg\">Bulgarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hi\">Hindi<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pt\">Portuguese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ca\">Catalan<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mww\">Hmong Daw<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ro\">Romanian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHS\">Simplified<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hu\">Hungarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ru\">Russian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHT\">Chinese Traditional<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#id\">Indonesian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sk\">Slovak<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#cs\">Czech<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#it\">Italian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sl\">Slovenian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#da\">Danish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ja\">Japanese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#es\">Spanish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#nl\">Dutch<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tlh\">Klingon<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sv\">Swedish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#en\">English<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ko\">Korean<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#th\">Thai<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#et\">Estonian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lv\">Latvian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tr\">Turkish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fi\">Finnish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lt\">Lithuanian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#uk\">Ukrainian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fr\">French<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ms\">Malay<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ur\">Urdu<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#de\">German<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mt\">Maltese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#vi\">Vietnamese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#el\">Greek<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#no\">Norwegian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#cy\">Welsh<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ht\">Haitian Creole<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#fa\">Persian<\/a><\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img style=\"height: 7px; width: 17px; border-width: 0px; left: 20px;\" alt=\"\" \/><a id=\"HelpLink\" title=\"Help\" href=\"https:\/\/go.microsoft.com\/?linkid=9722454\" target=\"_blank\" rel=\"noopener\"> <img id=\"HelpImg\" \/><\/a> <a id=\"EmbedLink\" title=\"Get this widget for your own site\"><\/a> <img id=\"EmbedImg\" \/> <a id=\"ShareLink\" title=\"Share translated page with friends\"><\/a> <img id=\"ShareImg\" \/> \u00a0TRANSLATE with <img id=\"CollapsedLogoImg\" \/> COPY THE URL BELOW <input id=\"ShareTextbox\" name=\"ShareTextbox\" readonly=\"readonly\" type=\"text\" \/> <!--a id=\"TwitterLink\" title=\"Share on Twitter\"> <img id=\"TwitterImg\" \/><\/a> <a-- id=\"FacebookLink\" title=\"Share on Facebook\"> <img id=\"FacebookImg\" \/><\/a--> <a id=\"EmailLink\" title=\"Email this translation\"><\/a> <img id=\"EmailImg\" \/><a id=\"ShareHelpLink\"><\/a> <img id=\"ShareHelpImg\" \/> <a id=\"ShareBack\" title=\"Back To Translation\"><\/a> Back<input id=\"EmailSubject\" name=\"EmailSubject\" type=\"hidden\" value=\"Check out this page in {0} translated from {1}\" \/> <input id=\"EmailBody\" name=\"EmailBody\" type=\"hidden\" value=\"Translated: {0}%0d%0aOriginal: {1}%0d%0a%0d%0aAutomatic translation powered by Microsoft\u00ae Translator%0d%0ahttp:\/\/www.bing.com\/translator?ref=MSTWidget\" \/> <input id=\"ShareHelpText\" type=\"hidden\" value=\"This link allows visitors to launch this page and automatically translate it to {0}.\" \/>EMBED THE SNIPPET BELOW IN YOUR SITE <a id=\"EmbedHelpLink\" title=\"Copy this code and place it into your HTML.\"><\/a> <img id=\"EmbedHelpImg\" \/><input id=\"EmbedSnippetTextBox\" name=\"EmbedSnippetTextBox\" readonly=\"readonly\" type=\"text\" value=\"&lt;div id='MicrosoftTranslatorWidget' class='Dark' style='color:white;background-color:#555555'&gt;&lt;\/div&gt;&lt;script type='text\/javascript'&gt;setTimeout(function(){var s=document.createElement('script');s.type='text\/javascript';s.charset='UTF-8';s.src=((location &amp;&amp; location.href &amp;&amp; location.href.indexOf('https') == 0)?'https:\/\/ssl.microsofttranslator.com':'http:\/\/www.microsofttranslator.com')+'\/ajax\/v3\/WidgetV3.ashx?siteData=ueOIGRSKkd965FeEGM5JtQ**&amp;ctf=true&amp;ui=true&amp;settings=manual&amp;from=en';var p=document.getElementsByTagName('head')[0]||document.documentElement;p.insertBefore(s,p.firstChild); },0);&lt;\/script&gt;\" \/>Enable collaborative features and customize widgets: <a href=\"http:\/\/www.bing.com\/widget\/translator\" target=\"_blank\" rel=\"noopener\">Bing Webmaster Portal<\/a><a title=\"Back To Translation\">Back<\/a><br \/>\n\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/mystery-shopping-service\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tLearn more<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Training solutions for insurance companies<\/h2>\n<p>\t\t\t1<\/p>\n<h2>Advanced Skills Course<\/h2>\n<ul>\n<li>Customer Service Mindset, Customer Profile, Customer Centricity &amp; SLAs<\/li>\n<li>Inbound Skills: Communication, Voice, Language<\/li>\n<li>Outbound Skills: Designing Outbound Call Scripts, Situation Handling Process<\/li>\n<li>On job practice: Practice specific cases with real customers. Practice directly on the system.<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/dao-tao-doanh-nghiep\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tCourses<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t2<\/p>\n<h2>Insurance LMS System<\/h2>\n<ul>\n<li>Online learning and training system is easy, scientific, intuitive, students can study anytime, anywhere.<\/li>\n<li>Digitizing corporate training programs<\/li>\n<li>Help deploy synchronous training for branch and agent systems without spending a lot of resources and costs.<\/li>\n<li>Fast application. Buy directly or rent the system and get free teaching content worth up to 36 million VND<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/lms-system\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tLearn more<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h6>About BSV<\/h6>\n<h2>Why choose Bell24VN?<\/h2>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tEnsures highest security standards such as PCI-DSS, ISO 27001, GDPR\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tDeep understanding of the Insurance industry\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tComprehensive solution, closely following business processes\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tHigh flexibility at any time\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tThe most optimal cost\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tNo. 1 operating experience in Vietnam with more than 200 projects\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tContact now<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tFirst Call Resolution<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tCSAT<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tCost savings<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tRevenue growth<\/p>\n<h2>Case Studies<\/h2>\n<h2>Outstanding efficiency when implementing insurance sales consulting using technology<\/h2>\n<p>Design a call center software solution with auto-dialer feature to make calls with higher efficiency, and integrate call center CRM with other partner sales software via API<\/p>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/case-study\/he-thong-telesales-bao-hiem-hang-dau-viet-nam\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tSee more<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"600\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/untitled-20912feature.jpeg\" alt=\"\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/untitled-20912feature.jpeg 1170w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/untitled-20912feature-300x154.jpeg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/untitled-20912feature-1024x525.jpeg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/untitled-20912feature-768x394.jpeg 768w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/p>\n<h2>See more <\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-satisfaction-survey\/\"><br \/>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/elementor\/thumbs\/do_luong_trai_nghiem_khach_haang_c860f6942e434bb49dd81574502a2666-polaimv9mf9o1ey32gwsqh3w6bzl7vf4lgbg7l1k90.webp\" title=\"Measuring customer experience\" alt=\"Measuring customer experience\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-satisfaction-survey\/\"><strong>10 Customer Experience Metrics You Need to Know<\/strong><\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/customer-service-mindset\/\"><br \/>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/elementor\/thumbs\/4_Home_Doctors_Online_Consultation-Services-pndvpssv0kfctay5twwtk78iochfe8syg68q9ljlqc.jpg\" title=\"4_Home_Doctors_Online_Consultation-Services.jpg\" alt=\"4_Home_Doctors_Online_Consultation-Services.jpg\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/customer-service-mindset\/\"><strong>Customer Service Mindset \u2013 Knowledge to Help You Succeed<\/strong><\/a><\/p>\n<p style=\"text-align: center;\">\u00a0<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/handling-customer-complaints\/\"><br \/>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/elementor\/thumbs\/langnghekhachhanglachiakhoathanhcong-pnc1x6bz2zyifpi9xka5vexxgt4ps4j3sklteziz7o.jpeg\" title=\"customer service success\" alt=\"customer service success\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/handling-customer-complaints\/\"><strong>8 steps to PERFECT CUSTOMER COMPLAINT MANAGEMENT<\/strong><\/a><\/p>\n<h4>Want to get advice?<\/h4>\n<h2>Let Bell24VN Help You Understand Better Through 1:1 Consulting <\/h2>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tFill out the form<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"tel:19001739\" role=\"button\"><br \/>\n\t\t\t\t\t\tHotline<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"680\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\" alt=\"model\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png 729w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202-300x280.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>S\u1ed1 ho\u00e1 quy tr\u00ecnh, t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u00e0 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng ng\u00e0nh B\u1ea3o hi\u1ec3m Nh\u1eadn [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":593,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i Call center chuy\u00ean nghi\u1ec7p cho ng\u00e0nh B\u1ea3o hi\u1ec3m<\/title>\n<meta name=\"description\" content=\"S\u1ed1 ho\u00e1 quy tr\u00ecnh, t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u00e0 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng ng\u00e0nh B\u1ea3o hi\u1ec3m.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/industry\/insurance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i Call center chuy\u00ean nghi\u1ec7p cho ng\u00e0nh B\u1ea3o hi\u1ec3m\" \/>\n<meta property=\"og:description\" content=\"S\u1ed1 ho\u00e1 quy tr\u00ecnh, t\u1ea1o d\u1ef1ng ni\u1ec1m tin 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