{"id":2207,"date":"2022-04-15T10:49:02","date_gmt":"2022-04-15T03:49:02","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?page_id=2207"},"modified":"2022-04-15T10:49:02","modified_gmt":"2022-04-15T03:49:02","slug":"travel","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/industry\/travel\/","title":{"rendered":"Professional Contact Center Solutions for the Tourism Industry"},"content":{"rendered":"<h1>Industry solutions<br \/><b>Travel and tourism<\/b><\/h1>\n<p>Strengthening connections, Enriching customer experience with Tourism, Travel, Accommodation Services businesses<\/p>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h3>Partners<\/h3>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/Alma.png\" alt=\"Alma\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/mytour.png\" alt=\"mytour\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/Logo_dai.png\" alt=\"Saigontourist\" \/><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/namviet.png\" alt=\"Vietnamese\" \/><\/figure>\n<h2>Problems that the Tourism and Travel industry is facing<br \/>\n<\/h2>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tLack of multi-channel support: Customers need support from businesses across mobile, social media, chat, messaging, forums. Agents will repeatedly ask the same question or not know the context of the call\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tLow agent productivity: Due to long calls, it is easy to get tired. Therefore, agents cannot focus more on After Call Work (ACW) or other tasks during their scheduled working hours.\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tHigh average call handling time\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tThe need for faster and more flexible response and information processing speeds, to better cope with circumstances similar to social distancing\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<h2>Solutions to improve customer service quality in the tourism industry<\/h2>\n<p>\t\t\t1<\/p>\n<h4>Effective multi-channel customer engagement<\/h4>\n<ul>\n<li>Easily interact with customers via multiple channels such as SMS, social media, email, OTT, Messenger, etc. promptly and quickly through a single screen.<\/li>\n<li>Synchronize all data scientifically, creating a seamless, consistent experience for customers.<\/li>\n<li>Automatically route calls to the appropriate agent<\/li>\n<\/ul>\n<p><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/omnichannel-contact-center\/\">Telehub Switchboard \u2192<\/a><\/p>\n<p>\t\t\t2<\/p>\n<h4>Tailor made CRM system<\/h4>\n<ul>\n<li>There is clear decentralization for many departments in the enterprise. Allows decentralization &amp; personnel management according to specific &amp; individual needs.<\/li>\n<li>Customize the functions and operations of the reporting system, ensuring close supervision in terms of management and work implementation.<\/li>\n<li>Design a unique process flow that best suits and optimizes the business flow and needs of the business.<\/li>\n<\/ul>\n<p><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/customized-crm\/\">CRM Solutions \u2192<\/a><\/p>\n<p>\t\t\t3<\/p>\n<h4>Enhance customer experience<\/h4>\n<ul>\n<li>Quickly receive and advise on information related to tourist\/accommodation locations requested by customers.<\/li>\n<li>Automatically send information to customers via chatbot, SMS, Email, IVR calls, Voice Line, Social media<\/li>\n<\/ul>\n<p>\t\t\t4<\/p>\n<h4>Detailed report<\/h4>\n<ul>\n<li>Specially designed report templates support effective monitoring and analysis of each channel and each agent. Thereby increasing conversion rates and improving sales and agent performance.<\/li>\n<\/ul>\n<h2>Why choose Bell24VN?<\/h2>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tDeep understanding of the travel and tourism industry\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tComprehensive solution, closely following business processes\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tHigh flexibility at any time\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tThe most optimal cost\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tNo. 1 operating experience in Vietnam with more than 200 projects\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tContact now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2><b>Case Studies<\/b> <\/h2>\n<p>Some solutions that Bell24VN has successfully implemented for partners in the Travel and Tourism industry<\/p>\n<h2>Software design and operation of National tourism switchboard <\/h2>\n<p><strong>The problem is<\/strong><\/p>\n<ul>\n<li>The switchboard receives calls related to tourist attractions nationwide such as locations, food and drink, etc.<\/li>\n<li>Connecting tourists and local tourism departments<\/li>\n<\/ul>\n<p><strong>Results after use<\/strong><\/p>\n<ul>\n<li>Ready to receive hundreds of daily consultation calls related to tourist attractions, dining and complaints<\/li>\n<li>Direct visitors to the tourism department app, where they can meet directly with local tourism department leaders. Complaint handling modules help increase visitor satisfaction.<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"330\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/travel.jpg\" alt=\"travel\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/travel.jpg 576w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/travel-300x172.jpg 300w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><br \/>\n\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/case-study\/tourism-hotline\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tView full<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h4>Want to get advice?<\/h4>\n<h2>Let Bell24VN Help You Understand Better Through 1:1 Consulting <\/h2>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tFill out the form<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"tel:19001739\" role=\"button\"><br \/>\n\t\t\t\t\t\tHotline<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"680\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\" alt=\"model\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png 729w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202-300x280.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Gi\u1ea3i ph\u00e1p ng\u00e0nhDu l\u1ecbch l\u1eef h\u00e0nh T\u0103ng c\u01b0\u1eddng k\u1ebft n\u1ed1i, L\u00e0m gi\u00e0u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p Du [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":593,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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