{"id":2209,"date":"2022-04-15T10:50:39","date_gmt":"2022-04-15T03:50:39","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?page_id=2209"},"modified":"2022-04-15T10:50:39","modified_gmt":"2022-04-15T03:50:39","slug":"pharmaceuticals","status":"publish","type":"page","link":"https:\/\/bell24vietnam.vn\/en\/industry\/pharmaceuticals\/","title":{"rendered":"Professional Call Center Solutions for Pharmaceutical Companies"},"content":{"rendered":"<h1>Industry solutions<br \/><b>Pharmaceutical<\/b><\/h1>\n<p>Proactively and Automate Sales &amp; Customer Service to Increase Profits for the Pharmaceutical Industry<\/p>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Challenges for businesses in the pharmaceutical industry<\/h2>\n<p>Most pharmaceutical businesses pay little attention to keeping up with technology trends applied to customer interaction, management and development activities as well as sales.<\/p>\n<p>Most new businesses own multiple interactive channels (multi-channel) but have not yet been unified into integrated multi-channel (omni-channel), causing difficulties in managing customer information, wasting time and employee productivity. In addition, businesses also do not have a way to review the quality of chain stores, distribution agents, as well as effectively deploy synchronous Promotion\/Marketing programs for the system.<\/p>\n<p>\t\t\t<a href=\"#Giaiphap\" role=\"button\"><br \/>\n\t\t\t\t\t\tSee solution<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Solutions to improve the quality of pharmaceutical business services<\/h2>\n<h2>Contact Center system combined with CRM <\/h2>\n<ul>\n<li>Manage customer information systematically (Agents, collaborators, end customers)<\/li>\n<li>Support Call Center features: Call reminder, Customer history pop-up, customer status classification, support Telesales call campaigns, ...<\/li>\n<li>Measuring employee productivity <\/li>\n<li>Create proactive marketing campaigns to end customers, receive feedback, and develop lasting customer relationships<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/omnichannel-contact-center\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tDetail<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Marketing solutions and sales consulting<\/h2>\n<h3>Number 1 quality human resources in the market<\/h3>\n<p><strong>\u00bb<\/strong> Contact Center staff are Pharmacy graduates, professionally trained, equipped with solid knowledge.<\/p>\n<p><strong>\u00bb<\/strong> Good grasp of customer psychology, excellent sales closing ability<\/p>\n<p><strong>\u00bb<\/strong> Supervised by experienced management team (Team lead, PM)<\/p>\n<h3>Leading technology, high performance<\/h3>\n<p><strong>\u00bb<\/strong> Find new customers, potential customers for the company. Create and stimulate demand for products and services that the company is providing to motivate customers to make purchasing decisions. (Data mining)<\/p>\n<p><strong>\u00bb<\/strong> Filtering the list of potential customers for the sales team (Data Cleansing)<\/p>\n<p><strong>\u00bb<\/strong> Applying automation technology: Auto Call, Auto Dial, RPA, ... Making millions of quality calls to customers during the PreSales, Sales &amp; After-Sale process<\/p>\n<h3>Commitment by project performance index<\/h3>\n<p><strong>\u00bb<\/strong> SLA (Service Level Agreement) commitment to ensure the best customer experience<\/p>\n<p><strong>\u00bb<\/strong> Commitment to CSAT (Customer satisfaction) level of satisfaction during customer experience<\/p>\n<p><strong>\u00bb<\/strong> Weekly, monthly and quarterly performance reports<\/p>\n<h2>Training solutions for pharmaceutical businesses<\/h2>\n<p>\t\t\t1<\/p>\n<h2>Training services for the pharmaceutical industry<\/h2>\n<ul>\n<li>16 years of experience in implementing customer service and sales activities<\/li>\n<li>Experienced lecturers in the industry<\/li>\n<li>Practical practice of practical content, applied immediately to work<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/dao-tao-doanh-nghiep\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tCourses<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t2<\/p>\n<h2>Pharmaceutical LMS System<\/h2>\n<ul>\n<li>Digitalize E-learning training programs. Online learning and training is easy, scientific, and intuitive.<\/li>\n<li>Fast application.<\/li>\n<li>Buy directly or rent the system and get free teaching content worth up to 36 million VND<\/li>\n<li>Synchronized training for agent system and distribution stores<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/lms-system\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tSee details<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Support customer relationship development, revenue growth <\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"480\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/quanlynhanvienbds.png\" alt=\"Real Estate Agent Management\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/quanlynhanvienbds.png 848w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/quanlynhanvienbds-300x170.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/quanlynhanvienbds-768x435.png 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/p>\n<h3>\n\t\t\t\t\t\tRe-establish and develop customer relationships<br \/>\n\t\t\t\t<\/h3>\n<ul>\n<li>Deploy free nutrition and health consulting package<\/li>\n<li>Build quality Fanpage, Landing page and Website for short-term promotion<\/li>\n<li>Place standees, posters, brochures\/flyers, ... at retail outlets<\/li>\n<li>Increase Campaign media coverage<\/li>\n<li>Wifi-Marketing at hospitals, clinics, ...<\/li>\n<\/ul>\n<h3>\n\t\t\t\t\t\tBuilding a quality customer database<br \/>\n\t\t\t\t<\/h3>\n<ul>\n<li>Store and synchronize customer data<\/li>\n<li>Proactively deploy large-scale Customer Service and Sales campaigns, or according to business needs<\/li>\n<li>Building and developing a loyal customer base<\/li>\n<\/ul>\n<h3>\n\t\t\t\t\t\tR&amp;D<br \/>\n\t\t\t\t<\/h3>\n<ul>\n<li>Support the survey and research to launch new products and new distribution methods suitable to customer consumption characteristics.<\/li>\n<\/ul>\n<p>\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease revenue<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tEnsure CSAT<br \/>\n\t\t\t\t0<br \/>\n\t\t\t\t%<br \/>\n\t\t\t\t\t\t\tIncrease customer engagement<\/p>\n<h2>Triple S \u2013 Mystery Shopping Service for the Pharmaceutical Industry<\/h2>\n<p>This is a solution that helps pharmaceutical businesses have an objective and accurate view of the quality of services, business processes, and quality of human resources that the business owns. Bell24 Vietnam does this by acting as a customer to experience and evaluate the business&#039;s contact points with customers from the perspective of a real customer. Mystery shopping service can be deployed on multiple channels (Offline and Online channels).<\/p>\n<p>\u00a0<\/p>\n<p>TRANSLATE with <img id=\"FloaterLogo\" \/> x<input id=\"LanguageMenu_svid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_svid\" type=\"text\" value=\"en\" \/> <input id=\"LanguageMenu_textid\" style=\"display: none;\" autocomplete=\"on\" name=\"LanguageMenu_textid\" type=\"text\" \/> English<\/p>\n<table id=\"LanguageMenu\" border=\"0\">\n<tbody>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ar\">Arabic<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#he\">Hebrew<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pl\">Polish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#bg\">Bulgarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hi\">Hindi<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#pt\">Portuguese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ca\">Catalan<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mww\">Hmong Daw<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ro\">Romanian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHS\">Simplified<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#hu\">Hungarian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ru\">Russian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#zh-CHT\">Chinese Traditional<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#id\">Indonesian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sk\">Slovak<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#cs\">Czech<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#it\">Italian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sl\">Slovenian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#da\">Danish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ja\">Japanese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#es\">Spanish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#nl\">Dutch<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tlh\">Klingon<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#sv\">Swedish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#en\">English<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ko\">Korean<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#th\">Thai<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#et\">Estonian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lv\">Latvian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#tr\">Turkish<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fi\">Finnish<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#lt\">Lithuanian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#uk\">Ukrainian<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#fr\">French<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ms\">Malay<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#ur\">Urdu<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#de\">German<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#mt\">Maltese<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#vi\">Vietnamese<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#el\">Greek<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#no\">Norwegian<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#cy\">Welsh<\/a><\/td>\n<\/tr>\n<tr>\n<td><a tabindex=\"-1\" href=\"#ht\">Haitian Creole<\/a><\/td>\n<td><a tabindex=\"-1\" href=\"#fa\">Persian<\/a><\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img style=\"height: 7px; width: 17px; border-width: 0px; left: 20px;\" alt=\"\" \/><a id=\"HelpLink\" title=\"Help\" href=\"https:\/\/go.microsoft.com\/?linkid=9722454\" target=\"_blank\" rel=\"noopener\"> <img id=\"HelpImg\" \/><\/a> <a id=\"EmbedLink\" title=\"Get this widget for your own site\"><\/a> <img id=\"EmbedImg\" \/> <a id=\"ShareLink\" title=\"Share translated page with friends\"><\/a> <img id=\"ShareImg\" \/> \u00a0TRANSLATE with <img id=\"CollapsedLogoImg\" \/> COPY THE URL BELOW <input id=\"ShareTextbox\" name=\"ShareTextbox\" readonly=\"readonly\" type=\"text\" \/> <!--a id=\"TwitterLink\" title=\"Share on Twitter\"> <img id=\"TwitterImg\" \/><\/a> <a-- id=\"FacebookLink\" title=\"Share on Facebook\"> <img id=\"FacebookImg\" \/><\/a--> <a id=\"EmailLink\" title=\"Email this translation\"><\/a> <img id=\"EmailImg\" \/><a id=\"ShareHelpLink\"><\/a> <img id=\"ShareHelpImg\" \/> <a id=\"ShareBack\" title=\"Back To Translation\"><\/a> Back<input id=\"EmailSubject\" name=\"EmailSubject\" type=\"hidden\" value=\"Check out this page in {0} translated from {1}\" \/> <input id=\"EmailBody\" name=\"EmailBody\" type=\"hidden\" value=\"Translated: {0}%0d%0aOriginal: {1}%0d%0a%0d%0aAutomatic translation powered by Microsoft\u00ae Translator%0d%0ahttp:\/\/www.bing.com\/translator?ref=MSTWidget\" \/> <input id=\"ShareHelpText\" type=\"hidden\" value=\"This link allows visitors to launch this page and automatically translate it to {0}.\" \/>EMBED THE SNIPPET BELOW IN YOUR SITE <a id=\"EmbedHelpLink\" title=\"Copy this code and place it into your HTML.\"><\/a> <img id=\"EmbedHelpImg\" \/><input id=\"EmbedSnippetTextBox\" name=\"EmbedSnippetTextBox\" readonly=\"readonly\" type=\"text\" value=\"&lt;div id='MicrosoftTranslatorWidget' class='Dark' style='color:white;background-color:#555555'&gt;&lt;\/div&gt;&lt;script type='text\/javascript'&gt;setTimeout(function(){var s=document.createElement('script');s.type='text\/javascript';s.charset='UTF-8';s.src=((location &amp;&amp; location.href &amp;&amp; location.href.indexOf('https') == 0)?'https:\/\/ssl.microsofttranslator.com':'http:\/\/www.microsofttranslator.com')+'\/ajax\/v3\/WidgetV3.ashx?siteData=ueOIGRSKkd965FeEGM5JtQ**&amp;ctf=true&amp;ui=true&amp;settings=manual&amp;from=en';var p=document.getElementsByTagName('head')[0]||document.documentElement;p.insertBefore(s,p.firstChild); },0);&lt;\/script&gt;\" \/>Enable collaborative features and customize widgets: <a href=\"http:\/\/www.bing.com\/widget\/translator\" target=\"_blank\" rel=\"noopener\">Bing Webmaster Portal<\/a><a title=\"Back To Translation\">Back<\/a><\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tConduct customer surveys, market surveys\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tEvaluate sales performance &amp; service quality\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tAssess employee compliance with business processes\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t<a href=\"https:\/\/bell24vietnam.vn\/en\/mystery-shopping-service\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tSee details<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tGet advice<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Why choose Bell24VN?<\/h2>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tDeep understanding of the medical industry\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tComprehensive solution, closely following business processes\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tHigh flexibility at any time\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tThe most optimal cost\n\t\t\t\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tNo. 1 operating experience in Vietnam with more than 200 projects\n\t\t\t\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tContact now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h4>Want to get advice?<\/h4>\n<h2>Let Bell24VN Help You Understand Better Through 1:1 Consulting <\/h2>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tFill out the form<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a href=\"tel:19001739\" role=\"button\"><br \/>\n\t\t\t\t\t\tHotline<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"680\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\" alt=\"model\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png 729w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202-300x280.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Gi\u1ea3i ph\u00e1p ng\u00e0nhD\u01b0\u1ee3c Ch\u1ee7 \u0111\u1ed9ng h\u00f3a, t\u1ef1 \u0111\u1ed9ng h\u00f3a B\u00e1n h\u00e0ng &amp; CSKH T\u0103ng tr\u01b0\u1edfng l\u1ee3i nhu\u1eadn cho ng\u00e0nh D\u01b0\u1ee3c [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":593,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2209","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i Call center chuy\u00ean nghi\u1ec7p cho doanh nghi\u1ec7p D\u01b0\u1ee3c ph\u1ea9m<\/title>\n<meta name=\"description\" content=\"Ch\u1ee7 \u0111\u1ed9ng h\u00f3a, t\u1ef1 \u0111\u1ed9ng h\u00f3a B\u00e1n h\u00e0ng &amp; 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