\nGet advice now
\n<\/a><\/p>\n
Partners<\/h3>\n![\"Citibank\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/Citibank.png\")
<\/figure>\n![\"FEcredit\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/FEcredit.png\")
<\/figure>\n![\"HDBank\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/hdbank.png\")
<\/figure>\n![\"MB](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/MBbank.png\")
<\/figure>\nBusiness challenges<\/h2>\n
In the era of the 4.0 revolution, Banking and Finance organizations not only have to focus on improving customer experience at every touchpoint, but also have to carry out digital transformation to adapt to the general trend. Some difficulties that Banking and Finance organizations are likely to encounter are:<\/p>\n
\n- Large number of customers across multiple channels<\/li>\n
- Difficulty in decentralizing access to the CRM system and allocating data to departments or partners for use, due to high data security requirements. Leading to a situation where data must be purchased indiscriminately, making it difficult to manage.<\/li>\n
- Lack of a unified, comprehensive reporting system with clear decentralization for each team, channel, region, and general<\/li>\n
- Lack of integrated multi-channel customer engagement and management solutions. Overlapping interactions, repeating the same needs with customers, leading to poor customer experience<\/li>\n<\/ul>\n
Solution from Bell24VN<\/h2>\nCRM system combined with tailor-made call center<\/h2>\n
Build a CRM that combines an integrated multi-channel switchboard, tailored to the entire business process or specifically for some departments that do not have access to the core CRM due to security policies. This system can be used to transfer\/report data from the core CRM (Customizable). In addition, with the Omnichannel platform, along with automatic interactive modules, the system will help the Sales and Customer Service teams of the Banking and Finance enterprise significantly increase work efficiency.<\/p>\n
\nLearn more
\n<\/a>
\n![\"\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/06\/giaiphapnganhang-hethong-e1655194669114-1021x1024.jpg\")
<\/p>\nProcess optimization<\/h3>\n\n- Departments share and use data together.<\/li>\n
- Data is updated consistently across all departments (Customer journey management, knowing which employee has just interacted)<\/li>\n
- Apply RPA to automatically perform pre-set tasks according to pre-defined criteria<\/li>\n
- Comply with corporate security principles<\/li>\n<\/ul>\n
Increase performance<\/h3>\n\n- Manage and take care of customers according to schedule, automatically classify according to pre-defined criteria, then apply RPA to the customer care and sales process (Auto SMS, Happy call, Up-cross sale...)<\/li>\n
- Automation features increase efficiency: Automatic call out based on scenario with Auto call IVR, Auto dialing, Chatbot<\/li>\n
- Assign single lead to dedicated staff<\/li>\n<\/ul>\n
Effective Management<\/h3>\n\n- Saves a lot of time for managers in controlling, reporting, analyzing, etc.<\/li>\n
- Detailed report, know employee productivity, productivity, SLA, Revenue. From there make decisions and calculate headcount.<\/li>\n<\/ul>\n
Enhance the experience<\/h3>\n\n- Integrated multi-channel interaction at all customer touch points (Call, Website, Social media, OTT, SMS, Mail..)<\/li>\n
- Capture customer journey, reduce overlapping and repetitive interactions, thereby increasing experience<\/li>\n<\/ul>\n
Call center operation solutions for the Banking and Finance industry<\/h2>\nOutsource switchboard operation<\/h3>\n
Full-process call center operation solution before, during, and after sales for Banca, Credit Card, and Loan projects, helping to increase sales efficiency and create outstanding customer experiences.<\/p>\n
USP<\/h3>\n
The solution covers pre-, during-, and post-sales processes. Including: lead generation, customer nurturing and interaction on an integrated multi-channel platform, Direct sales, KYC, Data analysis, customer care and maintaining post-sales interactions.
\nUse high quality data sources
\nRPA applications help maximize performance, reduce repetitive tasks, and optimize resources. Some typical technologies include: AutoDial, AutoCall, ACD, IVR
\nScientific reporting system, tailored and API with other software, thereby helping managers easily get an overview of the business situation, on the other hand, it also helps save time and effort in making reports.
\nUse well-trained human resources. The staff not only have good communication, sales, and Up-Cross selling skills but also help create a great customer experience.
\n
\nGet advice
\n<\/a>
\n![\"\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/06\/so-do-van-hanh-contact-center-1024x759.png\")
<\/p>\nInsource switchboard operation<\/h3>\n
High quality switchboard operation solution helps businesses<\/p>\n
\n- Care, interact and answer customer questions to enhance experience at every touch point<\/li>\n
- Collect information, classify and quickly direct customers to the right specialized department (such as service feedback, internet banking support, account opening, credit card service consulting, etc.)<\/li>\n
- Proactively call customers to remind them to pay, pay fees, etc.<\/li>\n
- Increase customer loyalty with regular customer care solutions, VIP customers<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/cham-soc-khach-hang-1024x908.jpg\")
<\/p>\n
Minimize<\/p>\n
42%<\/p>\n
Attrition rate<\/p>\n
Guaranteed to arrive<\/p>\n
95%<\/p>\n
SLA, Target, KPI<\/p>\n
Switchboard Operator<\/p>\n
24\/7<\/p>\n
Including holidays<\/p>\n
ICT SLA up to<\/p>\n
99%<\/p>\n
system stability<\/p>\n
Ensure<\/p>\n
100%<\/p>\n
Data Security<\/p>\n
Growth<\/p>\n
65%<\/p>\n
Revenue<\/p>\n
E-KYC solution via Video call<\/h2>\n
100% online customer identity verification solution by applying OCR (Optical Character Recognition) technology and verifying customers via video call, helps shorten verification time, save costs, assess and monitor risks, prevent illegal fraud. Thereby improving the efficiency of bank operations.<\/p>\n
\n- Open a bank account<\/li>\n
- Open credit card<\/li>\n
- Open loan<\/li>\n
- Buy insurance<\/li>\n
- Other products and services<\/li>\n<\/ul>\n
<\/figure>\n<\/figure>\n<\/figure>\n<\/figure>\nBusiness challenges<\/h2>\n
In the era of the 4.0 revolution, Banking and Finance organizations not only have to focus on improving customer experience at every touchpoint, but also have to carry out digital transformation to adapt to the general trend. Some difficulties that Banking and Finance organizations are likely to encounter are:<\/p>\n
- \n
- Large number of customers across multiple channels<\/li>\n
- Difficulty in decentralizing access to the CRM system and allocating data to departments or partners for use, due to high data security requirements. Leading to a situation where data must be purchased indiscriminately, making it difficult to manage.<\/li>\n
- Lack of a unified, comprehensive reporting system with clear decentralization for each team, channel, region, and general<\/li>\n
- Lack of integrated multi-channel customer engagement and management solutions. Overlapping interactions, repeating the same needs with customers, leading to poor customer experience<\/li>\n<\/ul>\n
Solution from Bell24VN<\/h2>\n
CRM system combined with tailor-made call center<\/h2>\n
Build a CRM that combines an integrated multi-channel switchboard, tailored to the entire business process or specifically for some departments that do not have access to the core CRM due to security policies. This system can be used to transfer\/report data from the core CRM (Customizable). In addition, with the Omnichannel platform, along with automatic interactive modules, the system will help the Sales and Customer Service teams of the Banking and Finance enterprise significantly increase work efficiency.<\/p>\n
\nLearn more
\n<\/a>
\n<\/p>\nProcess optimization<\/h3>\n
- \n
- Departments share and use data together.<\/li>\n
- Data is updated consistently across all departments (Customer journey management, knowing which employee has just interacted)<\/li>\n
- Apply RPA to automatically perform pre-set tasks according to pre-defined criteria<\/li>\n
- Comply with corporate security principles<\/li>\n<\/ul>\n
Increase performance<\/h3>\n
- \n
- Manage and take care of customers according to schedule, automatically classify according to pre-defined criteria, then apply RPA to the customer care and sales process (Auto SMS, Happy call, Up-cross sale...)<\/li>\n
- Automation features increase efficiency: Automatic call out based on scenario with Auto call IVR, Auto dialing, Chatbot<\/li>\n
- Assign single lead to dedicated staff<\/li>\n<\/ul>\n
Effective Management<\/h3>\n
- \n
- Saves a lot of time for managers in controlling, reporting, analyzing, etc.<\/li>\n
- Detailed report, know employee productivity, productivity, SLA, Revenue. From there make decisions and calculate headcount.<\/li>\n<\/ul>\n
Enhance the experience<\/h3>\n
- \n
- Integrated multi-channel interaction at all customer touch points (Call, Website, Social media, OTT, SMS, Mail..)<\/li>\n
- Capture customer journey, reduce overlapping and repetitive interactions, thereby increasing experience<\/li>\n<\/ul>\n
Call center operation solutions for the Banking and Finance industry<\/h2>\n
Outsource switchboard operation<\/h3>\n
Full-process call center operation solution before, during, and after sales for Banca, Credit Card, and Loan projects, helping to increase sales efficiency and create outstanding customer experiences.<\/p>\n
USP<\/h3>\n
The solution covers pre-, during-, and post-sales processes. Including: lead generation, customer nurturing and interaction on an integrated multi-channel platform, Direct sales, KYC, Data analysis, customer care and maintaining post-sales interactions.
\nUse high quality data sources
\nRPA applications help maximize performance, reduce repetitive tasks, and optimize resources. Some typical technologies include: AutoDial, AutoCall, ACD, IVR
\nScientific reporting system, tailored and API with other software, thereby helping managers easily get an overview of the business situation, on the other hand, it also helps save time and effort in making reports.
\nUse well-trained human resources. The staff not only have good communication, sales, and Up-Cross selling skills but also help create a great customer experience.
\n
\nGet advice
\n<\/a>
\n<\/p>\nInsource switchboard operation<\/h3>\n
High quality switchboard operation solution helps businesses<\/p>\n
- \n
- Care, interact and answer customer questions to enhance experience at every touch point<\/li>\n
- Collect information, classify and quickly direct customers to the right specialized department (such as service feedback, internet banking support, account opening, credit card service consulting, etc.)<\/li>\n
- Proactively call customers to remind them to pay, pay fees, etc.<\/li>\n
- Increase customer loyalty with regular customer care solutions, VIP customers<\/li>\n<\/ul>\n<\/p>\n
Minimize<\/p>\n
42%<\/p>\n
Attrition rate<\/p>\n
Guaranteed to arrive<\/p>\n
95%<\/p>\n
SLA, Target, KPI<\/p>\n
Switchboard Operator<\/p>\n
24\/7<\/p>\n
Including holidays<\/p>\n
ICT SLA up to<\/p>\n
99%<\/p>\n
system stability<\/p>\n
Ensure<\/p>\n
100%<\/p>\n
Data Security<\/p>\n
Growth<\/p>\n
65%<\/p>\n
Revenue<\/p>\n
E-KYC solution via Video call<\/h2>\n
100% online customer identity verification solution by applying OCR (Optical Character Recognition) technology and verifying customers via video call, helps shorten verification time, save costs, assess and monitor risks, prevent illegal fraud. Thereby improving the efficiency of bank operations.<\/p>\n
- \n
- Open a bank account<\/li>\n
- Open credit card<\/li>\n
- Open loan<\/li>\n
- Buy insurance<\/li>\n
- Other products and services<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/videocallekyc.png\")
![\"banking-system-solutions\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/06\/giaiphapnganhang-hethongekyc-e1655192726509.jpg\" "\\"banking-system-solutions\\"")
![\"thumbnail-telesalenganhang\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/thumbnail-telesalenganhang.jpg\")
<\/a><\/p>\n![\"mystery](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/thumbnail-mysteryshoppingnganhang.jpg\")
<\/p>\n![\"bellhoasao-toll-free-banking247365\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/bellhoasao-tongdai-nganhang247365-1024x576.jpg\")
<\/a><\/p>\n![\"model\"](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/04\/model-e1650208590202.png\")
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