{"id":11264,"date":"2023-10-16T10:31:36","date_gmt":"2023-10-16T03:31:36","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=11264"},"modified":"2024-09-25T10:39:26","modified_gmt":"2024-09-25T03:39:26","slug":"dich-vu-khach-hang-fb-tang-toc-manh-dip-cuoi-nam","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/dich-vu-khach-hang-fb-tang-toc-manh-dip-cuoi-nam\/","title":{"rendered":"F&B customer service accelerates strongly at the end of the year"},"content":{"rendered":"

Theo th\u1ed1ng k\u00ea trong 6 th\u00e1ng \u0111\u1ea7u n\u0103m 2023, doanh thu d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa, \u0103n u\u1ed1ng t\u0103ng 18,7% (so v\u1edbi m\u1ee9c t\u0103ng 20,9% c\u00f9ng k\u1ef3 n\u0103m 2022) nh\u1edd s\u1ef1 h\u1ed3i ph\u1ee5c nhanh ch\u00f3ng c\u1ee7a du l\u1ecbch. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y th\u1ecb tr\u01b0\u1eddng F&B cu\u1ed1i n\u0103m 2023 s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng tr\u01b0\u1edfng m\u1ea1nh m\u1ebd.<\/em><\/p>\n

C\u00f9ng v\u1edbi \u0111\u00f3, trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng F&B \u0111\u1ea7y c\u1ea1nh tranh, \u0111\u1eb7c bi\u1ec7t l\u00e0 d\u1ecbp cu\u1ed1i n\u0103m, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u1ea1m \u0111\u1ebfn c\u1ea3m x\u00fac v\u00e0 n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 c\u00e2u h\u1ecfi \u0111\u1eb7t ra v\u1edbi kh\u00f4ng \u00edt ch\u1ee7 th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

\"Th\u1ecb
Th\u1ecb tr\u01b0\u1eddng F&B cu\u1ed1i n\u0103m 2023 s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng tr\u01b0\u1edfng m\u1ea1nh m\u1ebd.<\/em><\/figcaption><\/figure>\n

Ng\u00e0nh F&B \u0111ang chu\u1ea9n b\u1ecb b\u01b0\u1edbc v\u00e0o th\u1eddi \u0111i\u1ec3m cao tr\u00e0o ra sao?<\/h2>\n

N\u0103m 2023 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 m\u1ed9t n\u0103m \u0111\u1ea7y kh\u00f3 kh\u0103n c\u1ee7a th\u1ecb tr\u01b0\u1eddng kinh t\u1ebf chung. Nh\u1eefng kh\u00f3 kh\u0103n c\u1ee7a n\u1ec1n kinh t\u1ebf t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn thu nh\u1eadp c\u1ee7a ng\u01b0\u1eddi d\u00e2n. T\u00e2m l\u00fd th\u1eaft ch\u1eb7t chi ti\u00eau \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh r\u00f5 n\u00e9t \u1edf c\u1ea3 th\u1ecb tr\u01b0\u1eddng b\u00e1n l\u1ebb, ti\u00eau d\u00f9ng n\u00f3i chung v\u00e0 th\u1ecb tr\u01b0\u1eddng ng\u00e0nh F&B n\u00f3i ri\u00eang.<\/p>\n

Tuy nhi\u00ean, b\u1ee9c tranh t\u1ed5ng quan v\u1ec1 ng\u00e0nh F&B Vi\u1ec7t Nam kh\u00f4ng ch\u1ec9 to\u00e0n s\u1eafc x\u00e1m. B\u1ea5t ch\u1ea5p suy tho\u00e1i kinh t\u1ebf to\u00e0n c\u1ea7u, th\u1ecb tr\u01b0\u1eddng th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng t\u1ea1i Vi\u1ec7t Nam \u0111ang c\u00f3 s\u1ef1 m\u1edf r\u1ed9ng nhanh ch\u00f3ng c\u1ee7a c\u00e1c chu\u1ed7i h\u00e0ng \u0111\u1ea7u.<\/p>\n

\u0110i\u1ec3n h\u00ecnh, s\u1ed1 l\u01b0\u1ee3ng c\u1eeda h\u00e0ng c\u00e0 ph\u00ea t\u1ea1i Vi\u1ec7t Nam n\u0103m 2023 t\u0103ng l\u00ean nhanh ch\u00f3ng nh\u1edd s\u1ef1 m\u1edf r\u1ed9ng m\u1ea1nh m\u1ebd c\u1ee7a c\u00e1c th\u01b0\u01a1ng hi\u1ec7u Highlands, Ph\u00fac Long, Trung Nguy\u00ean E-Coffee. T\u1eeb n\u0103m 2019 \u0111\u1ebfn n\u0103m 2023, s\u1ed1 l\u01b0\u1ee3ng c\u1eeda h\u00e0ng c\u00e0 ph\u00ea \u0111\u00e3 t\u0103ng t\u1eeb 816 l\u00ean 1.657 c\u1eeda h\u00e0ng.<\/p>\n

\"<yoastmark<\/p>\n

B\u00ean c\u1ea1nh nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c xem l\u00e0 \u201c\u00f4ng l\u1edbn\u201d trong ng\u00e0nh, s\u1ef1 \u201ctr\u1ed7i d\u1eady\u201d c\u1ee7a nh\u1eefng t\u00e2n binh th\u1ecb tr\u01b0\u1eddng chu\u1ed7i \u0111\u1ed3 u\u1ed1ng kh\u00e1c c\u0169ng \u0111ang khi\u1ebfn \u201ccu\u1ed9c \u0111ua\u201d gi\u00e0nh kh\u00e1ch h\u00e0ng c\u00e0ng tr\u1edf n\u00ean kh\u1ed1c li\u1ec7t h\u01a1n. M\u1edbi \u0111\u00e2y, Ph\u00ea La khi\u1ebfn nhi\u1ec1u ng\u01b0\u1eddi b\u1ea5t ng\u1edd khi m\u1edf th\u00eam chi nh\u00e1nh m\u1edbi t\u1ea1i H\u1ed9i An v\u00e0 ra m\u1eaft nh\u1eefng b\u1ed9 s\u01b0u t\u1eadp \u201chot r\u1ea7n r\u1ea7n\u201d tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. Theo \u0111\u00f3, s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi c\u00f3 t\u1ea7n su\u1ea5t \u0111i c\u00e0 ph\u00ea t\u1eeb 1 – 2 l\u1ea7n m\u1ed7i tu\u1ea7n chi\u1ebfm t\u1ec9 tr\u1ecdng cao nh\u1ea5t v\u1edbi 35%, con s\u1ed1 n\u00e0y s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng m\u1ea1nh v\u00e0o th\u1eddi \u0111i\u1ec3m cu\u1ed1i n\u0103m.<\/p>\n

C\u00f9ng v\u1edbi \u0111\u00f3, theo d\u1ef1 b\u00e1o c\u1ee7a Statista, th\u1ecb tr\u01b0\u1eddng th\u1ef1c ph\u1ea9m c\u1ee7a Vi\u1ec7t Nam trong n\u0103m 2023 s\u1ebd \u0111\u1ea1t m\u1ee9c 96.47 t\u1ef7 USD, t\u0103ng 9% so v\u1edbi n\u0103m 2022, v\u00e0 t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng trung b\u00ecnh h\u00e0ng n\u0103m trong giai \u0111o\u1ea1n t\u1eeb 2023 \u2013 2027 \u0111\u1ea1t kho\u1ea3ng 8.22%\/n\u0103m.<\/p>\n

Trong s\u1ed1 c\u00e1c ph\u00e2n kh\u00fac c\u1ee7a ng\u00e0nh th\u1ef1c ph\u1ea9m Vi\u1ec7t Nam, ph\u00e2n kh\u00fac B\u00e1nh k\u1eb9o v\u00e0 \u0110\u1ed3 \u0103n nh\u1eb9 chi\u1ebfm t\u1ec9 tr\u1ecdng l\u1edbn nh\u1ea5t l\u00e0 14.6%, v\u1edbi kh\u1ed1i l\u01b0\u1ee3ng th\u1ecb tr\u01b0\u1eddng \u0111\u1ea1t kho\u1ea3ng 14.13 t\u1ef7 USD trong n\u0103m 2023.<\/p>\n

T\u1eeb nh\u1eefng th\u1ed1ng k\u00ea tr\u00ean, ng\u00e0nh F&B \u0111\u01b0\u1ee3c xem l\u00e0 ng\u00e0nh ngh\u1ec1 c\u00f3 kh\u1ea3 n\u0103ng \u201ch\u00e1i ra ti\u1ec1n\u201d, \u0111\u1eddi s\u1ed1ng con ng\u01b0\u1eddi n\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n c\u0169ng t\u1ea1o c\u01a1 h\u1ed9i cho F&B tr\u1edf th\u00e0nh xu h\u01b0\u1edbng kinh doanh h\u00e0ng \u0111\u1ea7u. Nh\u1ea5t l\u00e0 d\u1ecbp cu\u1ed1i n\u0103m, khi m\u00e0 nhu c\u1ea7u \u0103n u\u1ed1ng, ch\u01a1i t\u1ebft c\u1ee7a ng\u01b0\u1eddi d\u00e2n t\u0103ng m\u1ea1nh.<\/p>\n

Th\u1ef1c t\u1ebf cho th\u1ea5y v\u00e0o th\u1eddi \u0111i\u1ec3m g\u1ea7n cu\u1ed1i n\u0103m, nhi\u1ec1u doanh nghi\u1ec7p F&B \u0111ang t\u0103ng t\u1ed1c l\u00e0m m\u1edbi m\u00ecnh nh\u1eb1m \u201c\u0111\u00f3n s\u00f3ng\u201d cu\u1ed1i n\u0103m. \u0110\u1ec3 t\u00e1i \u0111\u1ecbnh v\u1ecb th\u01b0\u01a1ng hi\u1ec7u v\u00e0 m\u1edf r\u1ed9ng \u0111a d\u1ea1ng s\u1ea3n ph\u1ea9m. C\u00f9ng v\u1edbi \u0111\u00f3, m\u1ed9t trong nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c nh\u1eb1m k\u00edch c\u1ea7u c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3 ch\u00ednh l\u00e0 d\u1ecbch v\u1ee5 CSKH cu\u1ed1i n\u0103m.<\/p>\n

X\u00e2y d\u1ef1ng quy tr\u00ecnh CSKH ng\u00e0nh F&B \u201ct\u0103ng t\u1ed1c\u201d d\u1ecbp cu\u1ed1i n\u0103m<\/h2>\n

Theo c\u00e1c chuy\u00ean gia kinh t\u1ebf, h\u1ea7u h\u1ebft doanh nghi\u1ec7p ng\u00e0nh F&B \u0111\u1ec1u xem cu\u1ed1i n\u0103m l\u00e0 d\u1ecbp t\u1ed1t \u0111\u1ec3 k\u00edch c\u1ea7u ti\u00eau d\u00f9ng, \u0103n u\u1ed1ng, b\u1edfi \u0111\u00e2y l\u00e0 giai \u0111o\u1ea1n c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p 30 – 40% doanh s\u1ed1 c\u1ea3 n\u0103m.<\/p>\n

\u0110\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1ec1 nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n, ng\u00e0nh F&B ph\u1ea3i t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ed9c \u0111\u00e1o v\u00e0 \u0111\u1ec3 l\u1ea1i d\u1ea5u \u1ea5n trong l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

    \n
  • C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/strong> Tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 CSKH v\u1edbi m\u1ed7i ng\u01b0\u1eddi l\u00e0 kh\u00e1c nhau, b\u1edfi v\u1eady h\u00e3y c\u00e1 nh\u00e2n h\u00f3a b\u1eb1ng c\u00e1ch linh ho\u1ea1t, s\u00e1ng t\u1ea1o kh\u00f4ng theo khu\u00f4n m\u1eabu \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1eb7c bi\u1ec7t nh\u01b0 \u01b0u \u0111\u00e3i gi\u1ea3m gi\u00e1 d\u1ecbp t\u1ebft, tri \u00e2n kh\u00e1ch h\u00e0ng d\u1ecbp cu\u1ed1i n\u0103m,… \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng m\u1ecdi \u0111\u1ed1i t\u01b0\u1ee3ng.<\/li>\n
  • Gi\u1ea3i quy\u1ebft c\u00e1c ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch:<\/strong> Vi\u1ec7c kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, khi\u1ebfu n\u1ea1i l\u00e0 \u0111i\u1ec1u kh\u00f3 tr\u00e1nh kh\u1ecfi khi kinh doanh ng\u00e0nh F&B v\u00e0o d\u1ecbp cu\u1ed1i n\u0103m. B\u1edfi \u0111\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m \u201cnh\u1ea1y c\u1ea3m\u201d v\u00ec l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00f4ng g\u1ea5p nhi\u1ec1u l\u1ea7n so v\u1edbi ng\u00e0y th\u01b0\u1eddng. Tuy nhi\u00ean, n\u1ebfu c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean x\u1eed l\u00fd kh\u00e9o l\u00e9o th\u00ec kh\u00f4ng nh\u1eefng c\u00f3 th\u1ec3 tr\u00e1nh kh\u1ecfi tai ti\u1ebfng m\u00e0 c\u00f2n c\u00f3 th\u1ec3 g\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh doanh nghi\u1ec7p m\u00ecnh chuy\u00ean nghi\u1ec7p, ti\u1ebfng l\u00e0nh \u0111\u1ed3n xa.<\/li>\n
  • X\u00e2y d\u1ef1ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i:<\/strong> C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o tr\u01b0\u1edbc gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a nh\u00e0 h\u00e0ng, qu\u00e1n cafe. Tuy nhi\u00ean, c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean c\u1ea7n d\u1eabn d\u1eaft kh\u00e9o l\u00e9o \u0111\u1ec3 t\u1ea1o s\u1ee9c h\u00fat l\u1edbn, l\u00e0m h\u00e0i l\u00f2ng c\u1ea3 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng ch\u01b0\u01a1ng tr\u00ecnh.<\/li>\n<\/ul>\n

    C\u00f9ng v\u1edbi \u0111\u00f3, khi x\u00e3 h\u1ed9i ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u h\u01a1n trong vi\u1ec7c \u0103n u\u1ed1ng. B\u1edfi v\u1eady, d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng ph\u1ea3i c\u00f3 s\u1ef1 chuy\u1ec3n m\u00ecnh, \u201c\u0111\u00f3n \u0111\u1ea7u\u201d m\u1ecdi nhu c\u1ea7u b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111a d\u1ea1ng:<\/p>\n

    \"\u201c\u0110\u00f3n
    \u201c\u0110\u00f3n \u0111\u1ea7u\u201d m\u1ecdi nhu c\u1ea7u b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111a d\u1ea1ng<\/em><\/figcaption><\/figure>\n
      \n
    • H\u1ed7 tr\u1ee3 qua chatbot:<\/strong> C\u00e1c \u1ee9ng d\u1ee5ng online n\u00e0y cho ph\u00e9p kh\u00e1ch h\u00e0ng nh\u1eadn c\u00e1c h\u1ed3i \u0111\u00e1p nhanh ch\u00f3ng n\u1ebfu nh\u01b0 c\u00f3 nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p. Ho\u1eb7c n\u1ebfu c\u1ea7n thi\u1ebft, chatbot s\u1ebd k\u1ebft n\u1ed1i ng\u01b0\u1eddi d\u00f9ng v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi.<\/li>\n
    • H\u1ed7 tr\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i:<\/strong> D\u1ecbch v\u1ee5 CSKH qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng c\u00f2n l\u00e0 h\u00ecnh th\u1ee9c customer service ph\u1ed5 bi\u1ebfn nh\u1ea5t, nh\u01b0ng v\u1eabn \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng, nh\u1ea5t l\u00e0 d\u1ecbp cu\u1ed1i n\u0103m l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng t\u0103ng cao. \u0110\u00e2y s\u1ebd l\u00e0 ph\u01b0\u01a1ng th\u1ee9c k\u1ebft n\u1ed1i t\u1ee9c th\u00ec v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ec7n d\u1ee5ng nh\u1ea5t.<\/li>\n
    • H\u1ed7 tr\u1ee3 qua m\u1ea1ng x\u00e3 h\u1ed9i:<\/strong> H\u00ecnh th\u1ee9c CSKH qua m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u00e3 qu\u00e1 quen thu\u1ed9c nh\u1ea5t l\u00e0 v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng tr\u1ebb. Nh\u00e2n vi\u00ean CSKH s\u1ebd tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi, \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u ho\u1eb7c ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng qua c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 Facebook, Instagram, Twitter, v.v. \u0110\u00e2y l\u00e0 c\u00e1ch ch\u0103m s\u00f3c r\u1ea5t ph\u1ed5 bi\u1ebfn v\u00e0 thu\u1eadn ti\u1ec7n v\u00ec kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean l\u1ea1c v\u1edbi nh\u00e3n h\u00e0ng b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.<\/li>\n<\/ul>\n

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       <\/p>","protected":false},"excerpt":{"rendered":"

      Theo th\u1ed1ng k\u00ea trong 6 th\u00e1ng \u0111\u1ea7u n\u0103m 2023, doanh thu d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa, \u0103n u\u1ed1ng t\u0103ng 18,7% (so […]<\/p>","protected":false},"author":1,"featured_media":16455,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-11264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\nD\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng F&B t\u0103ng t\u1ed1c m\u1ea1nh d\u1ecbp cu\u1ed1i n\u0103m - 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