{"id":12385,"date":"2023-12-07T13:22:58","date_gmt":"2023-12-07T06:22:58","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=12385"},"modified":"2024-07-04T03:50:45","modified_gmt":"2024-07-04T03:50:45","slug":"5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/","title":{"rendered":"5 Contact Center Facts You Need to Know to Satisfy Customers"},"content":{"rendered":"

Contact Center \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c l\u00e0m c\u1ea7u n\u1ed1i gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean ch\u00ednh l\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp nh\u1eadn ra v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i, m\u1ed1i quan t\u00e2m v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?. \u0110\u00f3 c\u0169ng ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p thu h\u00fat kh\u00e1ch h\u00e0ng, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng \u00e1n ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t cho k\u1ebf ho\u1ea1ch kinh doanh c\u1ee7a m\u00ecnh.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2u l\u00e0 5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center m\u00e0 doanh nghi\u1ec7p v\u00e0 c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

1. \u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean<\/h2>\n

\u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t trong vi\u1ec7c duy tr\u00ec m\u1ed9t Contact Center ch\u1ea5t l\u01b0\u1ee3ng. Nh\u00e2n vi\u00ean Contact Center ch\u00ednh l\u00e0 g\u01b0\u01a1ng m\u1eb7t \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00f4ng ty, v\u00ec v\u1eady h\u1ecd c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, c\u0169ng nh\u01b0 c\u00e1c k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. \u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c m\u1edbi nh\u1ea5t m\u00e0 c\u00f2n ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m nh\u01b0 l\u1eafng nghe, th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o t\u1ed1t s\u1ebd t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 trung th\u00e0nh c\u1ee7a h\u1ecd.<\/p>\n

\"\"<\/p>\n

2. S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn<\/h2>\n

C\u00f4ng ngh\u1ec7 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Contact Center v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i nh\u01b0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111\u1ec3 h\u1ed7 tr\u1ee3 chatbot, ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u, v\u00e0 h\u1ec7 th\u1ed1ng CRM (Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng) \u0111\u1ec3 l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd v\u00e0 ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n cung c\u1ea5p nh\u1eefng gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c cho c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i.<\/p>\n

\"\"<\/p>\n

3. T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/h2>\n

T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c quy tr\u00ecnh chu\u1ea9n \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c lo\u1ea1i y\u00eau c\u1ea7u ph\u1ed5 bi\u1ebfn s\u1ebd gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. S\u1eed d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 x\u1eed l\u00fd nh\u1eefng nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i cho ph\u00e9p nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n, t\u1eeb \u0111\u00f3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. M\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u01b0\u1ee3t m\u00e0 v\u00e0 hi\u1ec7u qu\u1ea3 s\u1ebd g\u00f3p ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

4. L\u1eafng nghe ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/h2>\n

L\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ngu\u1ed3n th\u00f4ng tin qu\u00fd gi\u00e1 \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5. Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 coi tr\u1ecdng s\u1ebd c\u00f3 xu h\u01b0\u1edbng trung th\u00e0nh v\u1edbi c\u00f4ng ty h\u01a1n. Do \u0111\u00f3, Contact Center n\u00ean khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng cung c\u1ea5p ph\u1ea3n h\u1ed3i qua c\u00e1c k\u00eanh kh\u00e1c nhau nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn. S\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i n\u00e0y \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 s\u1ebd gi\u00fap \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n c\u00e1c nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd.<\/p>\n

\"\"<\/p>\n

5. Cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111a k\u00eanh (Omni-channel)<\/h2>\n

Trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a, kh\u00e1ch h\u00e0ng mu\u1ed1n ti\u1ebfp c\u1eadn d\u1ecbch v\u1ee5 qua nhi\u1ec1u k\u00eanh kh\u00e1c nhau nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, chat tr\u1ef1c tuy\u1ebfn, v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u n\u00e0y, Contact Center c\u1ea7n cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111a k\u00eanh v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 nh\u1ea5t qu\u00e1n trong m\u1ecdi k\u00eanh giao ti\u1ebfp. \u0110\u1ea3m b\u1ea3o r\u1eb1ng th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 h\u00f3a gi\u1eefa c\u00e1c k\u00eanh s\u1ebd gi\u00fap h\u1ecd c\u00f3 tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n d\u00f9 h\u1ecd li\u00ean h\u1ec7 qua b\u1ea5t k\u1ef3 k\u00eanh n\u00e0o.<\/p>\n

\"\"<\/p>\n

Vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111a k\u00eanh kh\u00f4ng ch\u1ec9 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u00fap Contact Center duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd.<\/p>\n

\"\"<\/figure>","protected":false},"excerpt":{"rendered":"

Contact Center \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c l\u00e0m c\u1ea7u n\u1ed1i gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1c t\u1ed5ng […]<\/p>","protected":false},"author":1,"featured_media":16431,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-12385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\n5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-07T06:22:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-04T03:50:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"685\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\",\"datePublished\":\"2023-12-07T06:22:58+00:00\",\"dateModified\":\"2024-07-04T03:50:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\"},\"wordCount\":1157,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp\",\"articleSection\":[\"Ki\u1ebfn th\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\",\"url\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\",\"name\":\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp\",\"datePublished\":\"2023-12-07T06:22:58+00:00\",\"dateModified\":\"2024-07-04T03:50:45+00:00\",\"description\":\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp\",\"width\":1200,\"height\":685},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng - Bellsystem24 Vietnam","description":"5 Contact Center Facts You Need to Know to Satisfy Customers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/knowledge\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/","og_locale":"en_US","og_type":"article","og_title":"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng - Bellsystem24 Vietnam","og_description":"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng","og_url":"https:\/\/bell24vietnam.vn\/en\/knowledge\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2023-12-07T06:22:58+00:00","article_modified_time":"2024-07-04T03:50:45+00:00","og_image":[{"width":1200,"height":685,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.jpg","type":"image\/jpeg"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng","datePublished":"2023-12-07T06:22:58+00:00","dateModified":"2024-07-04T03:50:45+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/"},"wordCount":1157,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage"},"thumbnailUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp","articleSection":["Ki\u1ebfn th\u1ee9c"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/","url":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/","name":"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage"},"thumbnailUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp","datePublished":"2023-12-07T06:22:58+00:00","dateModified":"2024-07-04T03:50:45+00:00","description":"5 Contact Center Facts You Need to Know to Satisfy Customers","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#primaryimage","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/12\/Call-center-contact-center.webp","width":1200,"height":685},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/5-su-that-ve-contact-center-can-biet-de-lam-hai-long-khach-hang\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"5 s\u1ef1 th\u1eadt v\u1ec1 Contact Center c\u1ea7n bi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/12385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=12385"}],"version-history":[{"count":8,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/12385\/revisions"}],"predecessor-version":[{"id":14764,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/12385\/revisions\/14764"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media\/16431"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=12385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=12385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=12385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}