{"id":1301,"date":"2022-04-07T04:11:42","date_gmt":"2022-04-06T21:11:42","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=1301"},"modified":"2024-06-20T09:52:56","modified_gmt":"2024-06-20T09:52:56","slug":"rpa-call-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/rpa-call-center\/","title":{"rendered":"RPA in Call Centers \u2013 Business Applications and Benefits"},"content":{"rendered":"

V\u1ec1 c\u01a1 b\u1ea3n, RPA (Robotic process automation) ho\u1eb7c \u201cProcess Automation\u201d ngh\u0129a l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot, kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m l\u1ea1 trong xu th\u1ebf c\u00e1c doanh nghi\u1ec7p lu\u00f4n t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u1ed1i \u01b0u quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0 c\u00e1c d\u00e2y chuy\u1ec1n l\u1eafp r\u00e1p, \u0111\u00f3ng g\u00f3i trong c\u00e1c x\u01b0\u1edfng nh\u00e0 m\u00e1y, m\u00e1y may t\u1ef1 \u0111\u1ed9ng trong ng\u00e0nh d\u1ec7t, qu\u00e1 tr\u00ecnh t\u1ea1o t\u00e0i kho\u1ea3n t\u1ef1 \u0111\u1ed9ng trong ng\u00e2n h\u00e0ng,… \u0110\u00f3 l\u00e0 nh\u1eefng v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh.<\/p>\r\n\r\n\r\n\r\n

Quy tr\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u00f4ng qua l\u1eadp tr\u00ecnh m\u00e1y t\u00ednh \u0111\u1ec3 ti\u1ebft ki\u1ec7m nhi\u1ec1u th\u1eddi gian v\u00e0 nh\u00e2n c\u00f4ng. Nh\u01b0ng ti\u1ebfc thay, ph\u1ea7n l\u1edbn doanh nghi\u1ec7p hi\u1ec7n nay \u0111ang s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111a k\u00eanh v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u01a1n l\u1ebb kh\u00e1c nhau, v\u00e0 \u0111i\u1ec1u n\u00e0y g\u00e2y n\u00ean s\u1ef1 kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t, ch\u1eafp v\u00e1 trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng, d\u1eabn \u0111\u1ebfn vi\u1ec7c kinh doanh k\u00e9m hi\u1ec7u qu\u1ea3 v\u00ec kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c b\u1ecb gia t\u0103ng do qu\u00e1 tr\u00ecnh kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t nh\u1eadp\/xu\u1ea5t d\u1eef li\u1ec7u.<\/p>\r\n\r\n\r\n\r\n

\u0110\u00e2y l\u00e0 l\u00fac RPA xu\u1ea5t hi\u1ec7n!<\/strong><\/h2>\r\n\r\n\r\n\r\n

RPA (Robotic process automation) ho\u1eb7c ph\u1ea7n m\u1ec1m bot, t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c trong t\u1ed5 ch\u1ee9c. N\u00f3 gi\u00fap nh\u00e2n vi\u00ean c\u00f3 th\u00eam th\u1eddi gian \u0111\u1ec3 t\u1eadp trung suy ngh\u0129 x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c v\u1edbi y\u00eau c\u1ea7u cao c\u1ea7n t\u01b0 duy \u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh. RPA t\u1ed1i \u01b0u \u0111\u00e1ng k\u1ec3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u1edd v\u00e0o kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft t\u1ef1 \u0111\u1ed9ng c\u00e1c c\u00f4ng vi\u1ec7c d\u1ef1a tr\u00ean quy t\u1eafc \u0111\u01b0\u1ee3c \u0111\u1ecbnh s\u1eb5n v\u1edbi s\u1ef1 ch\u00ednh x\u00e1c, nhanh ch\u00f3ng v\u00e0 kh\u00f4ng bi\u1ebft m\u1ec7t m\u1ecfi.<\/p>\r\n\r\n\r\n\r\n

Industry\u00a0call center<\/a>\u00a0lu\u00f4n ph\u1ea3i t\u1ed1n r\u1ea5t nhi\u1ec1u ngu\u1ed3n l\u1ef1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, t\u1ebb nh\u1ea1t, nh\u01b0ng hi\u1ebfm khi xu\u1ea5t hi\u1ec7n nh\u1eefng vi\u1ec7c y\u00eau c\u1ea7u ph\u1ea3i ra quy\u1ebft \u0111\u1ecbnh b\u1eb1ng t\u01b0 duy. V\u1edbi s\u1ef1 xu\u1ea5t hi\u1ec7n qu\u00e1 m\u1ee9c c\u1ee7a c\u00e1c c\u00f4ng vi\u1ec7c c\u00f3 t\u00ednh ch\u1ea5t l\u1eb7p \u0111i l\u1eb7p l\u1ea1i nh\u01b0 v\u1eady trong call center, \u0111i\u1ec1u n\u00e0y c\u0169ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c n\u1ebfu \u0111\u01b0a t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0o s\u1ebd c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3, gi\u00fap c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m chung c\u1ee7a c\u1ea3 agent v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\r\n\r\n\r\n\r\n

RPA l\u00e0m \u0111\u01b0\u1ee3c g\u00ec?<\/strong><\/h2>\r\n\r\n\r\n\r\n

1. X\u00e1c th\u1ef1c kh\u00e1ch h\u00e0ng trong h\u1ec7 th\u1ed1ng<\/strong><\/h3>\r\n\r\n\r\n\r\n

Khi kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi agent, l\u00fac n\u00e0y agent s\u1ebd x\u00e1c nh\u1eadn th\u00f4ng tin c\u1ea7n thi\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng trong h\u1ec7 th\u1ed1ng, ch\u1eb3ng h\u1ea1n nh\u01b0: T\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng, m\u00e3 \u0111\u01a1n h\u00e0ng, t\u00ecnh tr\u1ea1ng support tickets, ID shipments…<\/p>\r\n\r\n\r\n\r\n

Vi\u1ec7c n\u00e0y y\u00eau c\u1ea7u agent v\u1eeba ph\u1ea3i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, v\u00e0 \u0111\u1ed3ng th\u1eddi ph\u1ea3i tra th\u00f4ng tin c\u1ee7a kh\u00e1ch t\u1eeb h\u1ec7 th\u1ed1ng n\u00e0y sang h\u1ec7 th\u1ed1ng kh\u00e1c: nh\u01b0 Database\/CRM \u0111\u1ec3 l\u1ea5y th\u00f4ng tin chi ti\u1ebft (T\u00ean, tu\u1ed5i, gi\u1edbi t\u00ednh) v\u00e0 sang nh\u1eefng h\u1ec7 th\u1ed1ng kh\u00e1c \u0111\u1ec3 l\u1ea5y c\u00e1c th\u00f4ng tin nh\u01b0 t\u00ecnh tr\u1ea1ng order, s\u1ed1 order, v\u00e2n v\u00e2n.<\/p>\r\n\r\n\r\n\r\n

Nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u1ed5i c\u1ed9m:<\/strong><\/h4>\r\n\r\n\r\n\r\n

– Ph\u1ea3i truy c\u1eadp nhi\u1ec1u l\u1ea7n cho t\u1eebng h\u1ec7 th\u1ed1ng.<\/p>\r\n\r\n\r\n\r\n

– Ch\u1ee9a qu\u00e1 nhi\u1ec1u d\u1eef li\u1ec7u t\u1eeb c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c nhau n\u00ean d\u1ec5 g\u00e2y r\u1ed1i.<\/p>\r\n\r\n\r\n\r\n

– C\u00e1c agent lu\u00f4n ph\u1ea3i \u0111\u1ecdc t\u00e0i li\u1ec7u tham kh\u1ea3o.<\/p>\r\n\r\n\r\n\r\n

– \u1ea2nh h\u01b0\u1edfng kh\u00f4ng t\u1ed1t \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\r\n\r\n\r\n\r\n

RPA s\u1ebd gi\u00fap \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec?<\/strong><\/h4>\r\n\r\n\r\n\r\n

RPA cung c\u1ea5p m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn tr\u1ef1c quan \u0111\u1ec3 t\u00edch h\u1ee3p d\u1eef li\u1ec7u theo quy tr\u00ecnh l\u00e0m vi\u1ec7c. T\u1ea3i c\u00e1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb \u0111a h\u1ec7 th\u1ed1ng v\u1edbi ch\u1ec9 v\u00e0i b\u01b0\u1edbc kh\u1edfi ch\u1ea1y, click chu\u1ed9t, \u0111i\u1ec1n tr\u01b0\u1eddng th\u00f4ng tin,… Do \u0111\u00f3 lo\u1ea1i b\u1ecf vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i phi\u1ec1n ph\u1ee9c gi\u1eefa nhi\u1ec1u \u1ee9ng d\u1ee5ng khi t\u00ecm ki\u1ebfm, tra c\u1ee9u th\u00f4ng tin.<\/p>\r\n\r\n\r\n\r\n

Tri\u1ec3n khai RPA trong call center\u00a0gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian x\u00e1c th\u1ef1c th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 xem \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin li\u00ean quan c\u1ea7n thi\u1ebft ch\u1ec9 v\u1edbi m\u1ed9t m\u00e0n h\u00ecnh. T\u1ed5ng k\u1ebft l\u1ea1i, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ph\u1ea3i ch\u1edd qu\u00e1 l\u00e2u \u0111\u1ec3 agent t\u00ecm ki\u1ebfm th\u00f4ng tin, do \u0111\u00f3 s\u1ebd c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong khi\u00a0gi\u1ea3m b\u1edbt th\u1eddi gian trung b\u00ecnh cu\u1ed9c g\u1ecdi<\/a>.<\/p>\r\n\r\n\r\n\r\n

2. C\u1eadp nh\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng trong h\u1ec7 th\u1ed1ng<\/strong><\/h3>\r\n\r\n\r\n\r\n

Khi ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi, agent ph\u1ea3i nh\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0o h\u1ec7 th\u1ed1ng. V\u00ec th\u1ebf, ph\u1ea3i chuy\u1ec3n qua chuy\u1ec3n l\u1ea1i gi\u1eefa nhi\u1ec1u \u1ee9ng d\u1ee5ng \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin \u1edf nhi\u1ec1u tr\u01b0\u1eddng kh\u00e1c nhau. Vi\u1ec7c nh\u1eadp th\u1ee7 c\u00f4ng \u1edf nhi\u1ec1u tr\u01b0\u1eddng tr\u00ean nhi\u1ec1u h\u1ec7 th\u1ed1ng kh\u00f4ng nh\u1eefng r\u1ea5t t\u1ebb nh\u1ea1t m\u00e0 c\u00f2n d\u1ec5 g\u00e2y ra c\u00e1c l\u1ed7i sai.<\/p>\r\n\r\n\r\n\r\n

Nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u1ed7i c\u1ed9m:<\/strong><\/h4>\r\n\r\n\r\n\r\n

– Ph\u1ea3i chuy\u1ec3n \u0111\u1ed5i gi\u1eefa nhi\u1ec1u h\u1ec7 th\u1ed1ng.<\/p>\r\n\r\n\r\n\r\n

– Nh\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng th\u1ee7 c\u00f4ng.<\/p>\r\n\r\n\r\n\r\n

– D\u1ec5 m\u1eafc l\u1ed7i nh\u1eadp sai.<\/p>\r\n\r\n\r\n\r\n

– G\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u khi nh\u1eadp sai.<\/p>\r\n\r\n\r\n\r\n

RPA gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 tr\u00ean th\u1ebf n\u00e0o?<\/strong><\/h4>\r\n\r\n\r\n\r\n

RPA \u0111\u1ed3ng nh\u1ea5t c\u00e1c tr\u01b0\u1eddng th\u00f4ng tin li\u00ean k\u1ebft gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c nhau ch\u1ec9 v\u1edbi m\u1ed9t l\u1ea7n nh\u1eadp duy nh\u1ea5t t\u1eeb agent. RPA c\u00f3 th\u1ebf d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c template nh\u01b0 auto-fill, copy-pasting information, field-entries, v\u00e0 r\u1ea5t nhi\u1ec1u m\u1eabu kh\u00e1c v\u1edbi s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi. T\u00edch h\u1ee3p v\u1edbi ph\u1ea7n m\u1ec1m ho\u1eb7c h\u1ec7 th\u1ed1ng n\u1ed9i b\u1ed9 nh\u01b0 CRM v\u00e0 ph\u1ea7m m\u1ec1m c\u1ee7a b\u00ean th\u1ee9 ba (third-party) nh\u1eb1m lo\u1ea1i b\u1ecf th\u1eddi gian l\u00e3ng ph\u00ed khi ph\u1ea3i chuy\u1ec3n \u0111\u1ed5i qua l\u1ea1i gi\u1eefa c\u00e1c \u1ee9ng d\u1ee5ng.<\/p>\r\n\r\n\r\n\r\n

H\u1ea1n ch\u1ebf xung \u0111\u1ed9t gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng, gi\u1ea3m thi\u1ec3u r\u1ee7i ro khi m\u1ed9t h\u1ec7 th\u1ed1ng b\u1ecb l\u1ed7i. Cu\u1ed1i c\u00f9ng khi \u1ee9ng d\u1ee5ng RPA, Agent s\u1ebd c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ee3i agent x\u1eed l\u00fd data qu\u00e1 l\u00e2u.<\/p>\r\n\r\n\r\n\r\n

3. Cu\u1ed9c g\u1ecdi l\u1eb7p l\u1ea1i.<\/strong><\/h3>\r\n\r\n\r\n\r\n

Trong nhi\u1ec1u t\u00ecnh hu\u1ed1ng, cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c chuy\u1ec3n qua nhi\u1ec1u agent kh\u00e1c nhau cho \u0111\u1ebfn khi v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft (\u0110\u00f4i l\u00fac m\u1ed9t agent ch\u1ec9 gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh), v\u00ec th\u1ebf c\u1ee9 m\u1ed7i khi nh\u01b0 v\u1eady, kh\u00e1ch h\u00e0ng l\u1ea1i ph\u1ea3i tr\u00ecnh b\u00e0y l\u1ea1i v\u1ea5n \u0111\u1ec1. Nh\u01b0ng v\u1edbi gi\u1ea3i ph\u00e1p \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi n\u00e2ng cao, S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi l\u1eb7p l\u1ea1i gi\u1ea3m \u0111i \u0111\u00e1ng k\u1ec3. Tuy nhi\u00ean trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p v\u1eabn c\u1ea7n ph\u1ea3i chuy\u1ec3n qua agent kh\u00e1c.<\/p>\r\n\r\n\r\n\r\n

Nh\u1eefng v\u1ea5n \u0111\u1ec1:<\/strong><\/h4>\r\n\r\n\r\n\r\n

– L\u0103p l\u1ea1i th\u00f4ng tin v\u1edbi c\u00e1c agent kh\u00e1c nhau.<\/p>\r\n\r\n\r\n\r\n

– Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ef1c b\u1ed9i.<\/p>\r\n\r\n\r\n\r\n

– Gia t\u0103ng th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u00e0 t\u1ed5ng th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\r\n\r\n\r\n\r\n

RPA gi\u00fap \u0111\u01b0\u1ee3c g\u00ec?<\/strong><\/h4>\r\n\r\n\r\n\r\n

RPA t\u1ea1o m\u00f4i tr\u01b0\u1eddng t\u00edch h\u1ee3p gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng \u0111\u1ec3 gi\u00fap c\u00e1c agent kh\u00e1c nhau c\u00f3 th\u1ebf \u00a0c\u00f9ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c ti\u1ebfn tr\u00ecnh c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ebf, kh\u00f4ng c\u1ea7n ph\u1ea3i theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c \u1ee9ng d\u1ee5ng, xem t\u1ea5t c\u1ea3 th\u00f4ng tin chi ti\u1ebft ch\u1ec9 v\u1edbi m\u1ed9t c\u00fa click chu\u1ed9t.<\/p>\r\n\r\n\r\n\r\n

B\u1eb1ng c\u00e1ch n\u00e0y, agent kh\u00f4ng c\u1ea7n ph\u1ea3i h\u1ecfi l\u1ea1i nh\u1eefng c\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u1ef1 nhau m\u00e0 tr\u01b0\u1edbc \u0111\u00f3 kh\u00e1ch h\u00e0ng \u0111\u00e3 cung c\u1ea5p. Cu\u1ed1i c\u00f9ng, gi\u00fap gi\u1ea3i quy\u1ebft \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng khi li\u00ean h\u1ec7 v\u1edbi call center, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00ean \u0111\u00e1ng k\u1ec3.<\/p>\r\n\r\n\r\n\r\n

\"ung<\/figure>\r\n\r\n\r\n\r\n

\u1ee8ng d\u1ee5ng c\u1ee7a RPA trong call center<\/strong><\/h2>\r\n\r\n\r\n\r\n

Kh\u00f4ng \u00edt vi\u1ec7c m\u00e0 RPA c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng \u0111\u1ec3 gi\u1ea3m b\u1edbt chi ph\u00ed v\u00e0 gia t\u0103ng l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p. M\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng trong call center \u1ee9ng d\u1ee5ng RPA trong c\u00e1ch ng\u00e0nh kh\u00e1c nhau c\u00f3 th\u1ec3 k\u1ec3 ra nh\u01b0:<\/p>\r\n\r\n\r\n\r\n

1. Billing data<\/strong><\/h3>\r\n\r\n\r\n\r\n

Whenever a customer calls the customer service center about a payment error, the agent has to search for the file again. Meanwhile, the customer has to wait for a long time. With RPA, the payment data can be found in seconds with just one click.<\/p>\r\n\r\n\r\n\r\n

2. Employee data management<\/strong><\/h3>\r\n\r\n\r\n\r\n

With a large number of employees in the call center, managing each employee's data is a big challenge without a solution. Not to mention that this force "comes in and out" frequently, leading to continuous changes in employee data. RPA helps automatically update employee data files from a form or email. As a result, data is automatically filled in accurately and the data management process becomes easy.<\/p>\r\n\r\n\r\n\r\n

3. Refund<\/strong><\/h3>\r\n\r\n\r\n\r\n

The refund process is often overlooked by companies, lacking the initiative to refund customers. This can have a negative impact on the company's reputation when customers have to proactively request this, often refund requests that are not handled well can easily lead to customer loss. Implement RPA to automate and speed up the refund process, while significantly reducing manual work and limiting customer loss.<\/p>\r\n\r\n\r\n\r\n

4. Create invoice<\/strong><\/h3>\r\n\r\n\r\n\r\n

According to research by the Aberdeen Group, it takes companies between 4.1 and 16.3 days to process an invoice from the time it is paid. About 76% (or more) of those are processed manually.<\/p>\r\n\r\n\r\n\r\n

RPA bots automatically check for errors, input data, and make decisions based on defined invoice processing procedures.<\/p>\r\n\r\n\r\n\r\n

5. Data transfer<\/strong><\/h3>\r\n\r\n\r\n\r\n

D\u1eef li\u1ec7u l\u00e0 trung t\u00e2m c\u1ee7a m\u1ecdi t\u1ed5 ch\u1ee9c, \u1edf m\u1ecdi ng\u00e0nh ngh\u1ec1. Trong call center, nh\u00e2n vi\u00ean ph\u1ea3i th\u01b0\u1eddng xuy\u00ean chuy\u1ec3n qua l\u1ea1i gi\u1eefa hai h\u1ec7 th\u1ed1ng li\u00ean quan \u0111\u1ec3 chuy\u1ec3n d\u1eef li\u1ec7u t\u1eeb c\u00e1c d\u1ea1ng format nh\u01b0 csv…<\/p>\r\n\r\n\r\n\r\n

RPA can integrate applications and eliminate manual tasks in many cases. Eliminate potential errors and update data.<\/p>\r\n\r\n\r\n\r\n

6. Report<\/strong><\/h3>\r\n\r\n\r\n\r\n

Although preparing reports does not require much skill or high level of education, it also takes up a considerable amount of time in the working time of employees.<\/p>\r\n\r\n\r\n\r\n

Based on the set criteria, RPA Software can easily generate reports, measure, and even email reports to relevant parties.<\/p>\r\n\r\n

\u00a0<\/div>","protected":false},"excerpt":{"rendered":"

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