{"id":18846,"date":"2024-08-28T17:00:49","date_gmt":"2024-08-28T10:00:49","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=18846"},"modified":"2024-09-25T10:28:16","modified_gmt":"2024-09-25T03:28:16","slug":"dot-pha-dich-vu-ngan-hang-kiem-tra-bi-mat-hieu-qua-bat-ngo","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/dot-pha-dich-vu-ngan-hang-kiem-tra-bi-mat-hieu-qua-bat-ngo\/","title":{"rendered":"Banking Service Breakthrough: Secret Checking, Surprisingly Effective"},"content":{"rendered":"<h2>Deployment<\/h2>\n<ul>\n<li>Deployment scale 400 reviews \/ 3 months<\/li>\n<li>Mystery Shoppers pose as customers and visit bank branches to evaluate customer service in video format.<\/li>\n<li>Checklist is built methodically, professionally, closely following the needs and reality of the business.<\/li>\n<li>Mystery shoppers are carefully selected \/ trained and tested before conducting assessments.<\/li>\n<li>All reviews are QC 100%.<\/li>\n<\/ul>\n<h3>How to build a survey<\/h3>\n<ul>\n<li>Built according to the criteria and regulations of the bank combined with the elements of a standard customer service that have been summarized through many years of operation at Bellsystem24 Vietnam. Information is recorded as evidence through video or audio recording (depending on the needs of the bank) and the results are shown through the Survey Questionnaire.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-19021\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/08\/noi-dung-tieu-chi-danh-gia.jpg\" alt=\"\" width=\"2560\" height=\"2173\" \/><\/p>\n<ul>\n<li>Survey questions are detailed with answer options or in the form of &quot;Pass - Fail&quot; to increase objectivity in process monitoring. In each process, add customer opinions to increase the richness of information and authenticity of the report.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-18945\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/08\/20240822-Case-study-nang-cao-dich-vu-kh-01.jpg\" alt=\"\" width=\"5001\" height=\"8669\" \/><\/p>\n<h2>Result<\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-18947\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/08\/20240822-Case-study-nang-cao-dich-vu-kh-02.webp\" alt=\"\" width=\"4501\" height=\"8666\" \/><\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Deployment Scale: 400 evaluations \/ 3 months Mystery Shoppers posing as customers visiting 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