{"id":18869,"date":"2024-09-04T15:44:31","date_gmt":"2024-09-04T08:44:31","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=18869"},"modified":"2024-09-25T10:28:46","modified_gmt":"2024-09-25T03:28:46","slug":"customer-service-is-forced-to-implement-a-strategy-to-improve-the-service-of-the-restaurant-chain","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/customer-service-is-forced-to-implement-a-strategy-to-improve-the-service-of-the-restaurant-chain\/","title":{"rendered":"Mystery Shopping Service \u2013 A Strategic Move to Upgrade Japanese Restaurant Chain Services"},"content":{"rendered":"<h2>BSV Challenges<\/h2>\n<ul>\n<li>Using a large number of mystery shoppers (MS) to avoid detection, each MS after completing the inspection will give personal feedback on the food to the restaurant.<\/li>\n<li>MS must be carefully selected, be a gourmet, and have similar food preferences to the products provided by the restaurant (Japanese food).<\/li>\n<\/ul>\n<h2>Deployment<\/h2>\n<ul>\n<li>Deployment scale: ~50 tests \/ 3 months<\/li>\n<li>Pretend to be a customer at the brand&#039;s restaurants nationwide to evaluate customer service through recording and photography.<\/li>\n<li>The checklist is well-structured, professional, and closely follows the main points of the question.<\/li>\n<li>MS are carefully selected, trained and tested before each test run.<\/li>\n<li>All reviews are QC 100%.<\/li>\n<\/ul>\n<p>Evaluation criteria<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-18935 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/09\/20240822-Case-study-nang-cao-dich-vu-kh-04.webp\" alt=\"\" width=\"3501\" height=\"9826\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Result<\/h2>\n<p>\u2013 Summary report after each month<\/p>\n<ul>\n<li>Analyze\/compare the quality of restaurants.<\/li>\n<li>Detailed report of top stores, not-so-good restaurants, clear evidence.<\/li>\n<\/ul>\n<p>\u2013 Provide advice\/suggestions to improve\/maintain\/enhance the brand&#039;s service quality for each model<\/p>\n<p>\u2013 Help brands monitor\/manage the quality of restaurant chains.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-18937\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/09\/20240822-Case-study-nang-cao-dich-vu-kh-05.webp\" alt=\"\" width=\"3751\" height=\"7691\" \/><\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Th\u00e1ch th\u1ee9c c\u1ee7a BSV S\u1eed d\u1ee5ng s\u1ed1 l\u01b0\u1ee3ng l\u1edbn mystery shoppers (MS) \u0111\u1ec3 tr\u00e1nh b\u1ecb ph\u00e1t hi\u1ec7n, m\u1ed7i MS sau [&hellip;]<\/p>","protected":false},"author":1,"featured_media":18938,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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