{"id":19805,"date":"2025-02-03T16:11:05","date_gmt":"2025-02-03T09:11:05","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=19805"},"modified":"2026-09-14T15:52:49","modified_gmt":"2026-09-14T08:52:49","slug":"how-to-calculate-telesales-costs-and-whether-to-outsource-or-build-your-own-team","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-costs-and-whether-to-outsource-or-build-your-own-team\/","title":{"rendered":"How to calculate telesales costs and the dilemma of outsourcing or building your own team"},"content":{"rendered":"<p>Thu\u00ea ngo\u00e0i \u0111\u1ed9i ng\u0169 telesales l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u00e0 gia t\u0103ng hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng. Khi thu\u00ea ngo\u00e0i telesales, c\u00f3 hai c\u00e1ch t\u00ednh gi\u00e1 ch\u00ednh:<\/p>\n<ul>\n<li>T\u00ednh theo <strong>fixed costs (salaries and insurance premiums)<\/strong><\/li>\n<li>T\u00ednh theo<strong> incentive (l\u01b0\u01a1ng theo hi\u1ec7u su\u1ea5t)<\/strong>.<\/li>\n<\/ul>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 chi ti\u1ebft v\u1ec1 t\u1eebng ph\u01b0\u01a1ng ph\u00e1p c\u00f9ng m\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-20077 size-large\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_ThueTelasales-1-1024x936.jpg\" alt=\"ways to hire telesales\" width=\"1024\" height=\"936\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_ThueTelasales-1-1024x936.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_ThueTelasales-1-300x274.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_ThueTelasales-1-768x702.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_ThueTelasales-1-13x12.jpg 13w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_ThueTelasales-1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3><em>How to calculate telesales rental fees based on fixed costs<\/em><\/h3>\n<p data-pm-slice=\"1 3 []\">This model is based on paying telesales employees a fixed monthly salary, along with statutory benefits.<\/p>\n<p>The expenses include:<\/p>\n<ul data-spread=\"false\">\n<li><strong>Basic salary<\/strong>The salary is agreed upon in advance and paid monthly.<\/li>\n<li><strong>Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN)<\/strong>: The total insurance costs paid for employees usually account for approximately <strong>21.51 TP3T gross salary<\/strong>.<\/li>\n<li><strong>Training costs<\/strong>If outsourcing telesales, the company may have to pay training or management fees.<\/li>\n<li><strong>Other expenses<\/strong>Includes support for work tools, phones, internet, etc.<\/li>\n<\/ul>\n<p>Market reference salary:<\/p>\n<p>Telesales salaries depend on experience, field, and company size. Below are average salaries based on common criteria:<\/p>\n<ul data-spread=\"false\">\n<li>Telesales with no experience required: 5\u20137 million VND\/month.<\/li>\n<li>Experienced telesales with 1-2 years of experience: 7-10 million VND\/month.<\/li>\n<li>High-level telesales (good closing skills, B2B sales, finance, insurance, etc.): 12\u201320 million VND\/month.<\/li>\n<li>Telesales Team Leader: 15\u201325 million VND\/month.<\/li>\n<\/ul>\n<p>Specific example:<\/p>\n<ul data-spread=\"false\">\n<li>A company hires experienced telesales staff with a salary of 10 million VND per month.<\/li>\n<li>Insurance premiums (21.5%) = 2.15 million VND.<\/li>\n<li>Training costs, other support = 1.5 million VND.<\/li>\n<li>Actual total cost: 13.65 million VND per month per person.<\/li>\n<\/ul>\n<h3><em><strong>How to calculate telesales fees based on performance (incentive)<\/strong><\/em><\/h3>\n<p data-pm-slice=\"1 1 []\">This model is based on the effectiveness of telesales, where the base salary is lower but there is <strong>revenue-based bonuses, KPI achievement<\/strong>.<\/p>\n<p>Common calculation method:<\/p>\n<ul data-spread=\"false\">\n<li>Base salary: 4\u20136 million VND\/month (lower than the fixed model)<\/li>\n<li>Commission on revenue: Typically ranges from 21% to 101% of the contract value, depending on the industry.<\/li>\n<li>KPI-based rewards: May include the number of successful calls, the number of orders closed, and the contract value achieved.<\/li>\n<\/ul>\n<p>Some reference examples<\/p>\n<p><em><strong>1. Telesales by service<\/strong><\/em><\/p>\n\n<table id=\"tablepress-18\" class=\"tablepress tablepress-id-18 tbody-has-connected-cells\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Services<\/th><th class=\"column-2\">Detail<\/th><th class=\"column-3\">Price (VND)<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td rowspan=\"2\" class=\"column-1\">Telephone survey<\/td><td class=\"column-2\">Long script (AHT 8 - 10 min)<\/td><td class=\"column-3\">from 45,000<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-2\">Short script (AHT) (under 2 min)<\/td><td class=\"column-3\">from 10,000<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td rowspan=\"2\" class=\"column-1\">Data verification<\/td><td class=\"column-2\">Verification failed (AHT ~ 1 min)<\/td><td class=\"column-3\">from 5000<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-2\">Verification successful (AHT ~2 min)<\/td><td class=\"column-3\">from 10,000<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td rowspan=\"2\" class=\"column-1\">Telemarketing<\/td><td class=\"column-2\">Short script (5 minutes)<\/td><td class=\"column-3\">from 20,000<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-2\">Long script (10 minutes)<\/td><td class=\"column-3\">from 45,000<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td colspan=\"3\" class=\"column-1\">AHT: Average handling time is the average time spent handling a call.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-18 from cache -->\n<p><em><strong>2. Telesales by industry (e.g., insurance, real estate)<\/strong><\/em><\/p>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<figure id=\"attachment_20073\" aria-describedby=\"caption-attachment-20073\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-full wp-image-20073\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_BDS_BaoHiem.jpg\" alt=\"Web_Real Estate_Insurance\" width=\"1200\" height=\"458\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_BDS_BaoHiem.jpg 1200w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_BDS_BaoHiem-300x115.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_BDS_BaoHiem-1024x391.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_BDS_BaoHiem-768x293.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_BDS_BaoHiem-18x7.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption id=\"caption-attachment-20073\" class=\"wp-caption-text\">telelale price by industry<\/figcaption><\/figure>\n<p data-pm-slice=\"1 1 []\">In addition to the two common calculation methods above, businesses can also calculate the price of a full-service telesales package for each specific campaign.<\/p>\n<h2>Factors affecting telesales prices<\/h2>\n<p><strong data-start=\"183\" data-end=\"223\">1. Industry and business sector<\/strong><\/p>\n<p>Each industry has its own unique characteristics, requiring different levels of expertise and skills from the telesales team. Fields such as finance, insurance, and real estate often require telesales staff to have in-depth knowledge and advanced consulting skills, leading to higher service costs. Conversely, retail or consumer services industries may require a lower level of expertise, resulting in lower costs.<\/p>\n<p><strong data-start=\"621\" data-end=\"657\">2. Customer data quality\u00a0<\/strong><\/p>\n<p>A high-quality customer list, with accurate and up-to-date information, helps increase conversion rates and reduce outreach time. Providing quality customer data from the business side can help reduce telesales service costs by improving work efficiency. Conversely, poor-quality data can lead to many ineffective calls, increasing costs due to wasted time and resources.<\/p>\n<p><strong data-start=\"1066\" data-end=\"1119\">3. Experience and expertise of the telesales team<\/strong><\/p>\n<p>Experienced and well-trained telesales staff often deliver higher effectiveness in reaching and persuading customers. Therefore, the cost of telesales services with a professional team is typically higher than that of a less experienced team. However, investing in a quality team can yield long-term benefits through increased conversion rates and revenue.<\/p>\n<p><strong data-start=\"1500\" data-end=\"1537\">4. Campaign duration and scale<\/strong><\/p>\n<p>Long-term, large-scale telesales campaigns often receive preferential pricing from service providers. Long-term contracts help stabilize the workload for providers, allowing them to offer more competitive prices to businesses. Conversely, short-term or small-scale campaigns may not receive the same preferential pricing.<\/p>\n<p><strong data-start=\"1864\" data-end=\"1887\">5. Assistive technology<\/strong><\/p>\n<p>The application of advanced technologies such as Customer Relationship Management (CRM) systems, artificial intelligence (AI) in data analysis, and call automation can increase the effectiveness of telesales operations. Although the initial investment in technology may increase costs, in the long run, it helps optimize processes, minimize errors, and increase success rates, thereby reducing overall costs.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-20062 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales1.jpg\" alt=\"\" width=\"1200\" height=\"439\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales1.jpg 1200w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales1-300x110.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales1-1024x375.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales1-768x281.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales1-18x7.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Additionally, telesales costs are influenced by the level of personalization in customer outreach. A specialized telesales service that personalizes each call may incur higher costs but delivers greater effectiveness.<\/p>\n<h2>Compare telesales costs when outsourcing versus building an in-house team<\/h2>\n<p data-pm-slice=\"1 1 []\">The decision between outsourcing and building an in-house telesales team has a significant impact on business costs. Below is a comparison of telesales costs between these two options:<\/p>\n<p data-pm-slice=\"1 1 []\">\n<table id=\"tablepress-17\" class=\"tablepress tablepress-id-17\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Criteria<\/th><th class=\"column-2\">Outsource telesales<\/th><th class=\"column-3\">Build your own telesales team<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Fixed costs<\/td><td class=\"column-2\">Depending on the outsourced telesales package, there may or may not be fixed costs.<\/td><td class=\"column-3\">Includes: Salary, bonuses, insurance, office space<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Training costs<\/td><td class=\"column-2\">No training required<\/td><td class=\"column-3\">Initial training costs and ongoing maintenance<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Scalability<\/td><td class=\"column-2\">Flexible, easy to expand<\/td><td class=\"column-3\">Recruitment takes a lot of time<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Support technology<\/td><td class=\"column-2\">Supplier<\/td><td class=\"column-3\">Businesses must invest<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Operational efficiency<\/td><td class=\"column-2\">High productivity thanks to expertise<\/td><td class=\"column-3\">May be unstable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-17 from cache --><\/p>\n<p data-pm-slice=\"1 1 []\">In addition to costs, businesses also need to consider long-term effectiveness. If they build their own telesales team, businesses can better control call quality. However, this requires significant investment in personnel, training, and technology.<\/p>\n<h2 dir=\"ltr\">L\u01b0u \u00fd khi thu\u00ea ngo\u00e0i telesale<\/h2>\n<p dir=\"ltr\">Quy\u1ebft \u0111\u1ecbnh thu\u00ea ngo\u00e0i telesale kh\u00f4ng n\u00ean ch\u1ec9 d\u1eebng l\u1ea1i \u1edf b\u00e0i to\u00e1n gi\u00e1. Nhi\u1ec1u doanh nghi\u1ec7p sau khi tham kh\u1ea3o h\u00e0ng lo\u1ea1t nh\u00e0 cung c\u1ea5p, ch\u1ecdn \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u00e1c c\u00f3 b\u00e1o gi\u00e1 h\u1ee3p l\u00fd nh\u01b0ng v\u1eabn g\u1eb7p v\u1ea5n \u0111\u1ec1 trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh v\u00ec b\u1ecf qua m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 then ch\u1ed1t ngay t\u1eeb giai \u0111o\u1ea1n \u0111\u00e0m ph\u00e1n h\u1ee3p \u0111\u1ed3ng. BSV v\u1edbi vai tr\u00f2 l\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 cho h\u00e0ng tr\u0103m d\u1ef1 \u00e1n telesale \u0111a ng\u00e0nh, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u01b0u \u00fd m\u00e0 ch\u00fang t\u00f4i cho r\u1eb1ng s\u1ebd h\u1eefu \u00edch cho doanh nghi\u1ec7p:<\/p>\n<p dir=\"ltr\"><strong>L\u00e0m r\u00f5 ph\u1ea1m vi d\u1ecbch v\u1ee5 tr\u01b0\u1edbc khi k\u00fd k\u1ebft.<\/strong> M\u1ed1t s\u1ed1 nh\u00e0 cung c\u1ea5p b\u00e1o gi\u00e1 telesale ni\u00eam y\u1ebft th\u01b0\u1eddng ch\u01b0a bao g\u1ed3m chi ph\u00ed x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n, ph\u00ed \u0111\u00e0o t\u1ea1o, ho\u1eb7c ph\u00ed ph\u00e1t sinh khi c\u00f3 y\u00eau c\u1ea7u thay \u0111\u1ed5i chi\u1ebfn d\u1ecbch gi\u1eefa ch\u1eebng. Doanh nghi\u1ec7p c\u1ea7n y\u00eau c\u1ea7u b\u1ea3ng ph\u00e2n t\u00edch chi ph\u00ed chi ti\u1ebft, bao g\u1ed3m c\u1ea3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n ph\u00e1t sinh ngo\u00e0i h\u1ee3p \u0111\u1ed3ng c\u01a1 b\u1ea3n.<\/p>\n<p dir=\"ltr\"><strong>Ki\u1ec3m tra n\u0103ng l\u1ef1c chuy\u00ean ng\u00e0nh c\u1ee7a \u0111\u01a1n v\u1ecb cung c\u1ea5p.<\/strong> S\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 n\u0103ng l\u1ef1c gi\u1eefa c\u00e1c nh\u00e0 cung c\u1ea5p c\u00f3 kinh nghi\u1ec7m trong m\u1ed9t l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3 l\u00e0 r\u1ea5t l\u1edbn so v\u1edbi nh\u00e0 cung c\u1ea5p th\u00f4ng th\u01b0\u1eddng. M\u1ed9t \u0111\u1ed9i telesale gi\u1ecfi v\u1ec1 d\u1ecbch v\u1ee5 ti\u00eau d\u00f9ng ch\u01b0a ch\u1eafc ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn d\u1ecbch b\u1ea3o hi\u1ec3m hay t\u00e0i ch\u00ednh. H\u00e3y y\u00eau c\u1ea7u tham chi\u1ebfu case study, \u0111\u00e1nh gi\u00e1 c\u00e1c d\u1ef1 \u00e1n c\u00f9ng ng\u00e0nh tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh.<\/p>\n<p dir=\"ltr\"><strong>Th\u1ecfa thu\u1eadn r\u00f5 KPI, c\u01a1 ch\u1ebf b\u00e1o c\u00e1o, v\u00e0 th\u01b0\u1edfng ph\u1ea1t.<\/strong> C\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng nh\u01b0: T\u1ef7 l\u1ec7 ti\u1ebfp c\u1eadn th\u00e0nh c\u00f4ng, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, AHT v\u00e0 t\u1ea7n su\u1ea5t b\u00e1o c\u00e1o c\u1ea7n \u0111\u01b0\u1ee3c ghi c\u1ee5 th\u1ec3 trong h\u1ee3p \u0111\u1ed3ng. M\u1ed7i d\u1ef1 \u00e1n telesale c\u1ea7n c\u00f3 SOP, <a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-kpis\/\">KPI<\/a> v\u00e0 cam k\u1ebft Productivity, CPL (Cost per Lead\/Sale) r\u00f5 r\u00e0ng ngay t\u1eeb \u0111\u1ea7u, \u0111\u00e2y l\u00e0 \u0111i\u1ec1u ki\u1ec7n t\u1ed1i thi\u1ec3u \u0111\u1ec3 doanh nghi\u1ec7p ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 chi\u1ebfn d\u1ecbch m\u00e0 kh\u00f4ng b\u1ecb \u0111\u1ed9ng.<\/p>\n<p dir=\"ltr\"><strong>\u0110\u1ea3m b\u1ea3o ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/strong> Khi b\u00e0n giao danh s\u00e1ch data cho b\u00ean th\u1ee9 ba, doanh nghi\u1ec7p c\u1ea7n x\u00e1c nh\u1eadn \u0111\u1ed1i t\u00e1c c\u00f3 quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1eef li\u1ec7u \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt hi\u1ec7n h\u00e0nh, \u0111\u1eb7c bi\u1ec7t v\u1edbi c\u00e1c ng\u00e0nh nh\u1ea1y c\u1ea3m nh\u01b0 t\u00e0i ch\u00ednh, ng\u00e2n h\u00e0ng, y t\u1ebf. <a href=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/bellsystem24-vietnam-receives-iso-iec-270012022-certification-for-information-security\/\">Certification <strong>ISO\/IEC 27001:2022<\/strong><\/a> l\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 tham chi\u1ebfu th\u1ef1c t\u1ebf nh\u1ea5t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ti\u00eau ch\u00ed n\u00e0y.<\/p>\n<p dir=\"ltr\"><strong>\u0110\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng v\u00e0 ph\u1ea3n \u1ee9ng linh ho\u1ea1t.<\/strong> Nhu c\u1ea7u telesale c\u00f3 th\u1ec3 t\u0103ng \u0111\u1ed9t bi\u1ebfn ho\u1eb7c c\u1eaft gi\u1ea3m theo m\u00f9a v\u1ee5 ho\u1eb7c chi\u1ebfn d\u1ecbch. \u0110\u01a1n v\u1ecb cung c\u1ea5p c\u1ea7n ch\u1ee9ng minh \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng scale up\/down nhanh m\u00e0 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng, \u0111i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh qua n\u0103ng l\u1ef1c tuy\u1ec3n d\u1ee5ng th\u1ef1c t\u1ebf, l\u00e0 c\u00e2u h\u1ecfi \u0111\u00e1ng \u0111\u1eb7t ra tr\u1ef1c ti\u1ebfp khi \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i t\u00e1c.<\/p>\n<h2>When should you hire telesales?<\/h2>\n<div class=\"mceTemp\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-20063\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales3.jpg\" alt=\"\" width=\"1200\" height=\"670\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales3.jpg 1200w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales3-300x168.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales3-1024x572.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales3-768x429.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/Web_Telesales3-18x10.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>When should a business consider outsourcing telesales? Businesses do not always need to outsource telesales services. Below are situations where businesses should consider outsourcing to optimize telesales costs:<\/p>\n<ol>\n<li><strong>Businesses that do not have a professional telesales team:<\/strong> If you don't have specialized personnel, outsourcing can be a time- and cost-saving solution.<\/li>\n<li><strong>Need to scale up quickly:<\/strong> If a business needs to reach more customers in a short period of time, outsourcing will help accelerate the process without requiring a large investment.<\/li>\n<li><strong>Want to focus on core business strategy:<\/strong> Outsourcing helps businesses focus on more important activities such as product development and marketing strategy.<\/li>\n<li><strong>The cost of building an internal team is too high:<\/strong> If a business finds that the cost of internal telesales exceeds its budget, outsourcing is a more reasonable option.<\/li>\n<li><strong>Need a short-term telesales campaign:<\/strong> If a business only needs telesales for a temporary campaign, outsourcing will result in significant savings.<\/li>\n<li><strong>Want to leverage advanced technology:<\/strong> Telesales service providers often use modern technologies such as AI, chatbots, and CRM to optimize work performance.<\/li>\n<li><strong>Need specialized services by industry:<\/strong> Certain fields such as insurance, healthcare, and finance require telesales representatives to possess specialized skills. Outsourcing allows businesses to immediately access a professional team without the need for training from scratch.<\/li>\n<\/ol>\n<h2>Conclusion<\/h2>\n<p>Gi\u00e1 telesale l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng m\u00e0 doanh nghi\u1ec7p c\u1ea7n xem x\u00e9t khi quy\u1ebft \u0111\u1ecbnh gi\u1eefa vi\u1ec7c thu\u00ea ngo\u00e0i hay x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 n\u1ed9i b\u1ed9. Vi\u1ec7c hi\u1ec3u r\u00f5 c\u00e1ch t\u00ednh gi\u00e1 telesale, c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng v\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa hai ph\u01b0\u01a1ng \u00e1n s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 kinh doanh cao nh\u1ea5t.<\/p>\n<\/div>\n<p>N\u1ebfu doanh nghi\u1ec7p \u0111ang c\u00e2n nh\u1eafc l\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u00e1c thu\u00ea ngo\u00e0i, \u0111i\u1ec1u quan tr\u1ecdng kh\u00f4ng ch\u1ec9 l\u00e0 gi\u00e1 m\u00e0 c\u00f2n l\u00e0 n\u0103ng l\u1ef1c v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf c\u1ee7a \u0111\u01a1n v\u1ecb cung c\u1ea5p. M\u1ed9t \u0111\u1ed1i t\u00e1c c\u00f3 h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 s\u1eb5n c\u00f3, \u0111\u1ed9i ng\u0169 telesale \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o theo chu\u1ea9n t\u1eebng ng\u00e0nh v\u00e0 quy tr\u00ecnh qu\u1ea3n l\u00fd KPI minh b\u1ea1ch s\u1ebd gi\u00fap doanh nghi\u1ec7p r\u00fat ng\u1eafn \u0111\u00e1ng k\u1ec3 th\u1eddi gian tri\u1ec3n khai v\u00e0 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c chi ph\u00ed ngay t\u1eeb giai \u0111o\u1ea1n \u0111\u1ea7u.<\/p>\n<p>\u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 m\u00f4 h\u00ecnh v\u1eadn h\u00e0nh, ph\u1ea1m vi d\u1ecbch v\u1ee5 v\u00e0 c\u00e1ch t\u00ednh ph\u00ed ph\u00f9 h\u1ee3p v\u1edbi quy m\u00f4 chi\u1ebfn d\u1ecbch c\u1ee7a m\u00ecnh, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam t\u1ea1i trang <a href=\"https:\/\/bell24vietnam.vn\/en\/telesales-telemarketing-services\/\">d\u1ecbch v\u1ee5 Telesale<\/a>\u00a0ho\u1eb7c li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n c\u1ee5 th\u1ec3:<\/p>\n<ul>\n<li>Hotline: 1900 1739<\/li>\n<li>Email: contact@bs24vietnam.vn<\/li>\n<li><a href=\"http:\/\/bell24vietnam.vn\/en\/contact-us\/\">Form li\u00ean h\u1ec7<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Thu\u00ea ngo\u00e0i \u0111\u1ed9i ng\u0169 telesales l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u1ed1i \u01b0u h\u00f3a chi [&hellip;]<\/p>","protected":false},"author":1,"featured_media":19807,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[156],"class_list":["post-19805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc","tag-telesales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00e1ch t\u00ednh gi\u00e1 telesale v\u00e0 b\u00e0i to\u00e1n n\u00ean thu\u00ea ngo\u00e0i hay t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Nhi\u1ec1u y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn gi\u00e1 telesale nh\u01b0 ng\u00e0nh ngh\u1ec1, ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, kinh nghi\u1ec7m nh\u00e2n s\u1ef1 v\u00e0 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3. So s\u00e1nh gi\u1eefa thu\u00ea ngo\u00e0i v\u00e0 t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 cho th\u1ea5y thu\u00ea ngo\u00e0i gi\u00fap gi\u1ea3m chi ph\u00ed c\u1ed1 \u0111\u1ecbnh, d\u1ec5 m\u1edf r\u1ed9ng v\u00e0 t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-costs-and-whether-to-outsource-or-build-your-own-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00e1ch t\u00ednh gi\u00e1 telesale v\u00e0 b\u00e0i to\u00e1n n\u00ean thu\u00ea ngo\u00e0i hay t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"Nhi\u1ec1u y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn gi\u00e1 telesale nh\u01b0 ng\u00e0nh ngh\u1ec1, ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, kinh nghi\u1ec7m nh\u00e2n s\u1ef1 v\u00e0 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3. So s\u00e1nh gi\u1eefa thu\u00ea ngo\u00e0i v\u00e0 t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 cho th\u1ea5y thu\u00ea ngo\u00e0i gi\u00fap gi\u1ea3m chi ph\u00ed c\u1ed1 \u0111\u1ecbnh, d\u1ec5 m\u1edf r\u1ed9ng v\u00e0 t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-costs-and-whether-to-outsource-or-build-your-own-team\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-03T09:11:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-14T08:52:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/gia-telesale-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"C\u00e1ch t\u00ednh gi\u00e1 telesale v\u00e0 b\u00e0i to\u00e1n n\u00ean thu\u00ea ngo\u00e0i hay t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169\",\"datePublished\":\"2025-02-03T09:11:05+00:00\",\"dateModified\":\"2026-09-14T08:52:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/\"},\"wordCount\":3106,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/gia-telesale-1.jpg\",\"keywords\":[\"Telesales\"],\"articleSection\":[\"Ki\u1ebfn th\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/\",\"url\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/\",\"name\":\"C\u00e1ch t\u00ednh gi\u00e1 telesale v\u00e0 b\u00e0i to\u00e1n n\u00ean thu\u00ea ngo\u00e0i hay t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-gia-telesale-va-bai-toan-nen-thue-ngoai-hay-tu-xay-dung-doi-ngu\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/gia-telesale-1.jpg\",\"datePublished\":\"2025-02-03T09:11:05+00:00\",\"dateModified\":\"2026-09-14T08:52:49+00:00\",\"description\":\"Nhi\u1ec1u y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn gi\u00e1 telesale nh\u01b0 ng\u00e0nh ngh\u1ec1, ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, kinh nghi\u1ec7m nh\u00e2n s\u1ef1 v\u00e0 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3. 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