{"id":1984,"date":"2022-04-14T11:14:04","date_gmt":"2022-04-14T04:14:04","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=1984"},"modified":"2024-06-20T09:38:20","modified_gmt":"2024-06-20T09:38:20","slug":"tong-dai-voip-la-gi","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/tong-dai-voip-la-gi\/","title":{"rendered":"What is a VoIP PBX? Advantages &amp; Disadvantages and How to Install"},"content":{"rendered":"<h2><strong>Kh\u00e1i ni\u1ec7m t\u1ed5ng \u0111\u00e0i VoIP<\/strong><strong><br \/>\n<\/strong><\/h2>\n<p><strong>Voice over Internet Protocol\u00a0<\/strong>(VoIP), c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u0111i\u1ec7n tho\u1ea1i\u00a0IP,\u00a0l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 cung c\u1ea5p ch\u1ee9c n\u0103ng li\u00ean l\u1ea1c b\u1eb1ng gi\u1ecdng n\u00f3i v\u00e0 \u0111a ph\u01b0\u01a1ng ti\u1ec7n qua giao th\u1ee9c Internet (IP) m\u1ea1ng. Ra \u0111\u1eddi \u0111\u1ec3 thay th\u1ebf m\u1ed9t ph\u1ea7n c\u00e1c nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a m\u1ea1ng \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng (thu\u00ea bao).<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/tongdaivoip_9f48fa7e79ac49659642547fa6e500d6.jpeg\" alt=\"tong dai voip\" \/><\/p>\n<h2><strong>VoIP \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 th\u1ebf n\u00e0o?<\/strong><b><\/b><\/h2>\n<p>T\u01b0\u01a1ng t\u1ef1 nh\u01b0 \u0111i\u1ec7n tho\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 truy\u1ec1n th\u1ed1ng, nh\u01b0ng thay v\u00ec \u0111\u01b0\u1ee3c truy\u1ec1n qua m\u1ea1ng chuy\u1ec3n m\u1ea1ch, gi\u1edd \u0111\u00e2y th\u00f4ng tin \u0111\u01b0\u1ee3c s\u1ed1 h\u00f3a v\u00e0 truy\u1ec1n t\u00edn hi\u1ec7u th\u00f4ng qua m\u1ea1ng Internet. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng \u0111\u1eb7c bi\u1ec7t v\u1edbi giao th\u1ee9c m\u00e3 h\u00f3a \u00e2m thanh v\u00e0 video v\u1edbi\u00a0<strong>codec \u00e2m thanh v\u00e0 codec video<\/strong>. C\u00e1c codec t\u1ed3n t\u1ea1i m\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u00f2ng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng d\u1ef1a tr\u00ean y\u00eau c\u1ea7u v\u00e0 b\u0103ng th\u00f4ng m\u1ea1ng.<\/p>\n<h2><strong>\u01afu \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a t\u1ed5ng \u0111\u00e0i VoIP<\/strong><b><\/b><b><\/b><\/h2>\n<ul>\n<li><strong>Advantages<\/strong><\/li>\n<\/ul>\n<p>Do hi\u1ec7u qu\u1ea3 b\u0103ng th\u00f4ng v\u00e0 chi ph\u00ed th\u1ea5p m\u00e0 VoIP Call Center c\u00f3 th\u1ec3 cung c\u1ea5p cho c\u00e1c doanh nghi\u1ec7p, ch\u00ednh v\u00ec v\u1eady c\u00e1c doanh nghi\u1ec7p \u0111ang c\u00f3 xu h\u01b0\u1edbng chuy\u1ec3n d\u1ea7n t\u1eeb c\u00e1c h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i thu\u00ea bao truy\u1ec1n th\u1ed1ng sang h\u1ec7 th\u1ed1ng VoIP \u0111\u1ec3\u00a0<strong>gi\u1ea3m chi ph\u00ed<\/strong>.<\/p>\n<p>\u0110\u1ebfn 2019, 85%c\u00e1c h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i n\u1ed9i b\u1ed9 doanh nghi\u1ec7p\u00a0<strong>(PBX)<\/strong>\u00a0\u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t tr\u00ean Vi\u1ec7t Nam s\u1eed d\u1ee5ng VoIP.<\/p>\n<p>VoIP cho ph\u00e9p c\u1ea3 hai chi\u1ec1u giao ti\u1ebfp b\u1eb1ng gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c ch\u1ea1y tr\u00ean m\u1ed9t m\u1ea1ng duy nh\u1ea5t, c\u00f3 th\u1ec3 l\u00e0m gi\u1ea3m \u0111\u00e1ng k\u1ec3 chi ph\u00ed c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng. Gi\u00e1 c\u1ee7a c\u00e1c ph\u1ea7n m\u1edf r\u1ed9ng tr\u00ean VoIP l\u00e0 th\u1ea5p h\u01a1n cho doanh nghi\u1ec7p v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 quan tr\u1ecdng kh\u00e1c.<\/p>\n<p>C\u00e1c thi\u1ebft b\u1ecb chuy\u1ec3n m\u1ea1ch VoIP c\u00f3 th\u1ec3 ch\u1ea1y tr\u00ean ph\u1ea7n c\u1ee9ng, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u00e1y t\u00ednh c\u00e1 nh\u00e2n. C\u00e1c thi\u1ebft b\u1ecb VoIP c\u00f3 giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u01a1n gi\u1ea3n, tr\u1ef1c quan, v\u00ec v\u1eady ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n\u00a0<strong>t\u00f9y bi\u1ebfn<\/strong>\u00a0c\u1ea5u h\u00ecnh h\u1ec7 th\u1ed1ng \u0111\u01a1n gi\u1ea3n.<\/p>\n<p>Ngo\u00e0i ra, v\u1edbi s\u1ef1 ph\u1ed5 bi\u1ebfn to\u00e0n c\u1ea7u v\u1ec1 Internet v\u00e0 xu h\u01b0\u1edbng\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/omni-channel-contact-center\/\">t\u01b0\u01a1ng t\u00e1c \u0111a k\u00eanh<\/a>, c\u00f4ng ngh\u1ec7 VoIP ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u h\u01a1n b\u1edfi c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh tr\u00ean n\u1ec1n t\u1ea3ng \u0111a k\u00eanh t\u00edch h\u1ee3p\u00a0<strong>(Omni-Channel Platform)<\/strong>, nh\u1edd kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i v\u1edbi ng\u01b0\u1eddi d\u00f9ng tr\u00ean m\u00f4i tr\u01b0\u1eddng Internet m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, d\u1ec5 d\u00e0ng.<\/p>\n<ul>\n<li><strong>Disadvantages<\/strong><\/li>\n<\/ul>\n<p>B\u1ea3o m\u1eadt: C\u00e1c m\u1ed1i quan t\u00e2m b\u1ea3o m\u1eadt c\u1ee7a h\u1ec7 th\u1ed1ng VoIP t\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1c thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i Internet kh\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a r\u1eb1ng lu\u00f4n c\u00f3 c\u00e1c l\u1ed7 h\u1ed5ng t\u1eeb h\u1ea1 t\u1ea7ng Internet c\u00f3 th\u1ec3 b\u1ecb x\u00e2m ph\u1ea1m t\u1eeb c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng d\u1eef li\u1ec7u, thu th\u1eadp data ng\u01b0\u1eddi d\u00f9ng tr\u00e1i ph\u00e9p.<\/p>\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i n\u00e0y kh\u00f4ng \u0111\u1ea3m b\u1ea3o k\u1ebft n\u1ed1i lu\u00f4n lu\u00f4n \u1ed5n \u0111\u1ecbnh m\u1ecdi l\u00fac. S\u1ef1 ch\u1eadp ch\u1eddn t\u00edn hi\u1ec7u l\u00e0 c\u00f3 th\u1ec3 x\u1ea3y ra n\u1ebfu m\u1ea1ng Internet \u0111\u01b0\u1ee3c l\u1eafp \u0111\u1eb7t kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh.<\/p>\n<h2><strong>C\u00e1c thi\u1ebft b\u1ecb v\u00e0 c\u00e1ch l\u1eafp \u0111\u1eb7t VoIP Call Center<\/strong><\/h2>\n<p>\u0110\u1ec3 l\u1eafp \u0111\u1eb7t v\u00e0 k\u1ebft n\u1ed1i VoIP Call Center, doanh nghi\u1ec7p c\u1ea7n nh\u1eefng thi\u1ebft b\u1ecb c\u01a1 b\u1ea3n sau:<\/p>\n<ul>\n<li>\u0110i\u1ec7n tho\u1ea1i VoIP chuy\u00ean d\u1ee5ng k\u1ebft n\u1ed1i tr\u1ef1c ti\u1ebfp \u0111\u1ebfn m\u1ea1ng IP s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 nh\u01b0 c\u00f3 d\u00e2y Ethernet ho\u1eb7c Wi-Fi.<\/li>\n<li>M\u1ed9t adapter \u0111i\u1ec7n tho\u1ea1i Analog k\u1ebft n\u1ed1i v\u1edbi m\u1ea1ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c thi\u1ebft b\u1ecb \u0111i\u1ec7n t\u1eed v\u00e0 Firmware \u0111\u1ec3 v\u1eadn h\u00e0nh m\u1ed9t \u0111i\u1ec7n tho\u1ea1i Analog th\u00f4ng th\u01b0\u1eddng g\u1eafn li\u1ec1n th\u00f4ng qua m\u1ed9t Jack c\u1eafm m\u00f4-\u0111un.<\/li>\n<li>Ph\u1ea7n m\u1ec1m \u1ee9ng d\u1ee5ng softphone c\u00e0i \u0111\u1eb7t tr\u00ean m\u1ed9t m\u00e1y t\u00ednh n\u1ed1i m\u1ea1ng \u0111\u01b0\u1ee3c trang b\u1ecb m\u1ed9t microphone v\u00e0 loa, ho\u1eb7c tai nghe.<\/li>\n<li>C\u1ed5ng v\u00e0 d\u00e2y k\u1ebft n\u1ed1i Internet.<\/li>\n<\/ul>\n<p>V\u1edbi kinh nghi\u1ec7m\u00a0<strong>17<\/strong>\u00a0n\u0103m ti\u00ean phong t\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 Call Center,\u00a0<strong>Bellsystem24 Vietnam<\/strong>\u00a0t\u1ef1 h\u00e0o cung c\u1ea5p g\u00f3i d\u1ecbch v\u1ee5 to\u00e0n di\u1ec7n x\u00e2y d\u1ef1ng v\u00e0 l\u1eafp \u0111\u1eb7t t\u1ed5ng \u0111\u00e0i VoIP Call Center cho doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3 cao v\u1edbi chi ph\u00ed h\u1ee3p l\u00fd nh\u1ea5t<\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1i ni\u1ec7m t\u1ed5ng \u0111\u00e0i VoIP Voice over Internet Protocol\u00a0(VoIP), c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u0111i\u1ec7n tho\u1ea1i\u00a0IP,\u00a0l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 cung c\u1ea5p [&hellip;]<\/p>","protected":false},"author":1,"featured_media":1988,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[30],"class_list":["post-1984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u1ed5ng \u0111\u00e0i VoIP L\u00e0 g\u00ec ? \u01afu &amp; Nh\u01b0\u1ee3c \u0111i\u1ec3m v\u00e0 c\u00e1ch l\u1eafp \u0111\u1eb7t<\/title>\n<meta name=\"description\" content=\"Voice over Internet Protocol\u00a0(VoIP) l\u00e0 c\u00f4ng ngh\u1ec7 cung c\u1ea5p ch\u1ee9c n\u0103ng li\u00ean l\u1ea1c b\u1eb1ng gi\u1ecdng n\u00f3i v\u00e0 \u0111a ph\u01b0\u01a1ng ti\u1ec7n qua giao th\u1ee9c Internet\" \/>\n<meta name=\"robots\" content=\"index, follow, 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