{"id":19844,"date":"2025-02-11T15:15:39","date_gmt":"2025-02-11T08:15:39","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=19844"},"modified":"2025-02-11T15:15:39","modified_gmt":"2025-02-11T08:15:39","slug":"bi-quyet-nang-cao-hieu-qua-telesale-cho-nha-quan-ly","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/bi-quyet-nang-cao-hieu-qua-telesale-cho-nha-quan-ly\/","title":{"rendered":"B\u00ed quy\u1ebft n\u00e2ng cao hi\u1ec7u qu\u1ea3 telesale cho nh\u00e0 qu\u1ea3n l\u00fd"},"content":{"rendered":"<p><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/telesales-telemarketing-services\/\">Telemarketing <\/a><\/span>l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p. Kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c g\u1ecdi \u0111i\u1ec7n thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng, \u0111\u1eb1ng sau nh\u1eefng cu\u1ed9c g\u1ecdi \u1ea5y l\u00e0 c\u1ea3 m\u1ed9t h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh m\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3 ph\u1ee5 thu\u1ed9c l\u1edbn v\u00e0o c\u00e1ch qu\u1ea3n l\u00fd.<\/p>\n<p>B\u1ea1n c\u00f3 t\u1eebng c\u1ea3m th\u1ea5y b\u1ebf t\u1eafc khi \u0111\u1ed9i ng\u0169 telesale thi\u1ebfu \u0111\u1ed9ng l\u1ef1c, quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng l\u1ed9n x\u1ed9n hay hi\u1ec7u su\u1ea5t kh\u00f4ng \u0111\u1ea1t mong \u0111\u1ee3i? N\u1ebfu c\u00f3, b\u00e0i vi\u1ebft n\u00e0y s\u1ebd l\u00e0 gi\u1ea3i ph\u00e1p d\u00e0nh cho b\u1ea1n.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-19845 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/doi-ngu-telesale.jpg\" alt=\"improve telesales effectiveness\" width=\"1000\" height=\"667\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/doi-ngu-telesale.jpg 1000w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/doi-ngu-telesale-300x200.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/doi-ngu-telesale-768x512.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/doi-ngu-telesale-18x12.jpg 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h2>Hi\u1ec3u \u0111\u00fang nguy\u00ean nh\u00e2n c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1<\/h2>\n<p>\u0110\u1ea7u ti\u00ean, \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, ch\u00fang ta ph\u1ea3i hi\u1ec3u t\u1ea1i sao ho\u1ea1t \u0111\u1ed9ng telesale l\u1ea1i kh\u00f4ng \u0111\u1ea1t hi\u1ec7u su\u1ea5t nh\u01b0 mong mu\u1ed1n.<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Thi\u1ebfu \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c:<\/strong> Kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o t\u1ed5ng \u0111\u00e0i vi\u00ean c\u0169ng duy tr\u00ec \u0111\u01b0\u1ee3c tinh th\u1ea7n h\u1ee9ng kh\u1edfi. N\u1ebfu ch\u00ednh s\u00e1ch l\u01b0\u01a1ng th\u01b0\u1edfng kh\u00f4ng r\u00f5 r\u00e0ng, kh\u00f4ng c\u00f4ng b\u1eb1ng, ho\u1eb7c nh\u1eefng n\u1ed7 l\u1ef1c kh\u00f4ng \u0111\u01b0\u1ee3c ghi nh\u1eadn, s\u1ef1 nhi\u1ec7t huy\u1ebft c\u1ee7a h\u1ecd s\u1ebd gi\u1ea3m s\u00fat.<\/li>\n<li aria-level=\"1\"><strong>Quy tr\u00ecnh kh\u00f4ng r\u00f5 r\u00e0ng:<\/strong> M\u1ed9t quy tr\u00ecnh r\u1eddi r\u1ea1c, thi\u1ebfu t\u00ednh h\u1ec7 th\u1ed1ng s\u1ebd khi\u1ebfn \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t. M\u1ed7i nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1ef1 s\u00e1ng t\u1ea1o c\u00e1ch l\u00e0m ri\u00eang, d\u1eabn \u0111\u1ebfn hi\u1ec7u qu\u1ea3 th\u1ea5p.<\/li>\n<li aria-level=\"1\"><strong>Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng sai:<\/strong> Vi\u1ec7c kh\u00f4ng ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng v\u00e0 kh\u00f4ng c\u00f3 ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn \u0111\u00fang c\u00e1ch s\u1ebd khi\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi tr\u1edf n\u00ean v\u00f4 ngh\u0129a, l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0 t\u00e0i nguy\u00ean.<\/li>\n<li aria-level=\"1\"><strong>Tuy\u1ec3n d\u1ee5ng sai ng\u01b0\u1eddi v\u00e0 \u0111\u00e0o t\u1ea1o sai c\u00e1ch.<\/strong><\/li>\n<li aria-level=\"1\"><strong>Thi\u1ebfu c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 c\u00f4ng vi\u1ec7c.<\/strong><\/li>\n<\/ul>\n<blockquote><p>N\u1ebfu kh\u00f4ng th\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i, ng\u01b0\u1eddi qu\u1ea3n l\u00fd s\u1ebd \u2018m\u01a1 h\u1ed3\u2019 trong vi\u1ec7c gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3.<\/p><\/blockquote>\n<h3>Quy tr\u00ecnh x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n l\u00e0m gi\u1ea3m hi\u1ec7u qu\u1ea3 telesale<\/h3>\n<h4>B\u01b0\u1edbc 1: Thu th\u1eadp d\u1eef li\u1ec7u th\u1ef1c t\u1ebf<\/h4>\n<p>Tr\u01b0\u1edbc khi ph\u00e2n t\u00edch, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u1ed9i ng\u0169 telesale.<\/p>\n<p><strong>Ngu\u1ed3n d\u1eef li\u1ec7u:<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">B\u00e1o c\u00e1o doanh thu, l\u1ee3i nhu\u1eadn<\/li>\n<li aria-level=\"1\">Call recording<\/li>\n<li aria-level=\"1\">B\u00e1o c\u00e1o KPI nh\u01b0: S\u1ed1 cu\u1ed9c g\u1ecdi\/ng\u00e0y, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, th\u1eddi gian trung b\u00ecnh ch\u1ed1t sale.<\/li>\n<li aria-level=\"1\">Ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng (qua kh\u1ea3o s\u00e1t ho\u1eb7c \u0111\u00e1nh gi\u00e1 tr\u1ef1c ti\u1ebfp).<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter wp-image-19773 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/connectrate.jpg\" alt=\"connection rate\" width=\"600\" height=\"300\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/connectrate.jpg 600w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/connectrate-300x150.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/connectrate-18x9.jpg 18w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><em>V\u00ed d\u1ee5 v\u1ec1 b\u1ea3ng ph\u00e2n t\u00edch t\u1ef7 l\u1ec7 k\u1ebft n\u1ed1i theo c\u00e1c khung gi\u1edd<\/em><\/p>\n<h4>B\u01b0\u1edbc 2: L\u1eafng nghe v\u00e0 quan s\u00e1t \u0111\u1ed9i ng\u0169<\/h4>\n<p>D\u1eef li\u1ec7u ch\u1ec9 ph\u1ea3n \u00e1nh m\u1ed9t ph\u1ea7n v\u1ea5n \u0111\u1ec1. Vi\u1ec7c l\u1eafng nghe v\u00e0 quan s\u00e1t tr\u1ef1c ti\u1ebfp nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 nguy\u00ean nh\u00e2n.<\/p>\n<p><strong>How to do it:<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">Quan s\u00e1t c\u00e1ch nh\u00e2n vi\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng qua c\u00e1c cu\u1ed9c g\u1ecdi th\u1ef1c t\u1ebf.<\/li>\n<li aria-level=\"1\">L\u1eafng nghe nh\u1eefng kh\u00f3 kh\u0103n, \u00e1p l\u1ef1c m\u00e0 h\u1ecd chia s\u1ebb trong c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> H\u00e3y t\u1ea1o kh\u00f4ng kh\u00ed c\u1edfi m\u1edf \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y an t\u00e2m chia s\u1ebb.<\/p>\n<h4>B\u01b0\u1edbc 3: Ph\u00e2n t\u00edch c\u00e1c v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i<\/h4>\n<p>Sau khi thu th\u1eadp \u0111\u1ee7 th\u00f4ng tin, h\u00e3y b\u1eaft \u0111\u1ea7u ph\u00e2n t\u00edch \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 \u0111ang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u1ee7a \u0111\u1ed9i ng\u0169.<\/p>\n<p><strong>C\u00e1c c\u00e2u h\u1ecfi c\u1ea7n \u0111\u1eb7t ra:<\/strong><\/p>\n<ul>\n<li aria-level=\"2\">Nh\u00e2n vi\u00ean th\u01b0\u1eddng g\u1eb7p kh\u00f3 kh\u0103n \u1edf giai \u0111o\u1ea1n n\u00e0o trong cu\u1ed9c g\u1ecdi (ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd t\u1eeb ch\u1ed1i, hay ch\u1ed1t sale)?<\/li>\n<li aria-level=\"2\">L\u00fd do g\u00ec khi\u1ebfn t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i th\u1ea5p?<\/li>\n<li aria-level=\"2\">C\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec trong quy tr\u00ecnh ho\u1eb7c k\u1ecbch b\u1ea3n telesale kh\u00f4ng?<\/li>\n<li aria-level=\"2\">etc.<\/li>\n<\/ul>\n<h4>B\u01b0\u1edbc 4: X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5<\/h4>\n<p>\u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 b\u1ea1n t\u00ecm ra &#8220;g\u1ed1c r\u1ec5&#8221; c\u1ee7a v\u1ea5n \u0111\u1ec1 thay v\u00ec ch\u1ec9 gi\u1ea3i quy\u1ebft b\u1ec1 m\u1eb7t.<\/p>\n<h5>Ph\u01b0\u01a1ng ph\u00e1p 5 Whys (5 l\u1ea7n h\u1ecfi T\u1ea1i sao?)<\/h5>\n<p>For example:<\/p>\n<p><strong>V\u1ea5n \u0111\u1ec1: T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i th\u1ea5p.<\/strong><\/p>\n<ul>\n<li aria-level=\"1\">T\u1ea1i sao? Nh\u00e2n vi\u00ean th\u01b0\u1eddng kh\u00f4ng th\u1ec3 x\u1eed l\u00fd t\u1eeb ch\u1ed1i.<\/li>\n<li aria-level=\"1\">T\u1ea1i sao? V\u00ec h\u1ecd kh\u00f4ng hi\u1ec3u r\u00f5 nhu c\u1ea7u th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li aria-level=\"1\">T\u1ea1i sao? V\u00ec kh\u00f4ng c\u00f3 b\u01b0\u1edbc thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1ecdi.<\/li>\n<li aria-level=\"1\">T\u1ea1i sao? V\u00ec quy tr\u00ecnh telesale thi\u1ebfu b\u01b0\u1edbc chu\u1ea9n b\u1ecb d\u1eef li\u1ec7u.<\/li>\n<li aria-level=\"1\">T\u1ea1i sao? V\u00ec nh\u00e0 qu\u1ea3n l\u00fd ch\u01b0a x\u00e2y d\u1ef1ng quy tr\u00ecnh v\u00e0 t\u00e0i li\u1ec7u chu\u1ea9n.<\/li>\n<\/ul>\n<p><strong>Ph\u00e2n lo\u1ea1i nguy\u00ean nh\u00e2n.<\/strong><\/p>\n<ul>\n<li aria-level=\"1\"><strong>Nguy\u00ean nh\u00e2n con ng\u01b0\u1eddi:<\/strong> Thi\u1ebfu k\u1ef9 n\u0103ng, \u0111\u1ed9ng l\u1ef1c, ho\u1eb7c th\u00e1i \u0111\u1ed9 kh\u00f4ng t\u1ed1t.<\/li>\n<li aria-level=\"1\"><strong>Nguy\u00ean nh\u00e2n quy tr\u00ecnh:<\/strong> Thi\u1ebfu chu\u1ea9n h\u00f3a, r\u1eddi r\u1ea1c ho\u1eb7c kh\u00f4ng r\u00f5 r\u00e0ng.<\/li>\n<li aria-level=\"1\"><strong>Nguy\u00ean nh\u00e2n c\u00f4ng ngh\u1ec7:<\/strong> Kh\u00f4ng c\u00f3 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3, ho\u1eb7c c\u00f4ng c\u1ee5 kh\u00f4ng ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<p>Khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 telesale.<\/p>\n<h2>X\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 telesale v\u1eefng m\u1ea1nh t\u1eeb g\u1ed1c<\/h2>\n<p>Mu\u1ed1n \u0111\u1ed9i ng\u0169 m\u1ea1nh, b\u1ea1n c\u1ea7n b\u1eaft \u0111\u1ea7u t\u1eeb kh\u00e2u tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 duy tr\u00ec \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean.<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Tuy\u1ec3n d\u1ee5ng \u0111\u00fang ng\u01b0\u1eddi:<\/strong> \u0110\u1eebng ch\u1ec9 ch\u1ecdn nh\u1eefng \u1ee9ng vi\u00ean c\u00f3 kinh nghi\u1ec7m, h\u00e3y ch\u1ecdn nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c, k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t v\u00e0 kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c. M\u1ed9t bu\u1ed5i ph\u1ecfng v\u1ea5n m\u00f4 ph\u1ecfng t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf s\u1ebd gi\u00fap b\u1ea1n nh\u1eadn di\u1ec7n ai l\u00e0 ng\u01b0\u1eddi ph\u00f9 h\u1ee3p.<\/li>\n<li aria-level=\"1\"><strong>\u0110\u00e0o t\u1ea1o li\u00ean t\u1ee5c:<\/strong> Vi\u1ec7c \u0111\u00e0o t\u1ea1o kh\u00f4ng ch\u1ec9 di\u1ec5n ra trong v\u00e0i tu\u1ea7n \u0111\u1ea7u m\u00e0 ph\u1ea3i l\u00e0 qu\u00e1 tr\u00ecnh l\u00e2u d\u00e0i. H\u00e3y t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i role-play th\u01b0\u1eddng xuy\u00ean, m\u1eddi chuy\u00ean gia chia s\u1ebb k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u1eeb ch\u1ed1i v\u00e0 kh\u00f4ng ng\u1eebng c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m cho \u0111\u1ed9i ng\u0169.<\/li>\n<\/ul>\n<p><strong>Quy tr\u00ecnh \u0111\u00e0o t\u1ea1o telesales t\u1ea1i Bellsystem24 Vi\u1ec7t Nam th\u01b0\u1eddng bao g\u1ed3m<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19842 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_QuyTrinhTelesales-1.jpg\" alt=\"telesales training\" width=\"800\" height=\"329\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_QuyTrinhTelesales-1.jpg 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_QuyTrinhTelesales-1-300x123.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_QuyTrinhTelesales-1-768x316.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_QuyTrinhTelesales-1-18x7.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<ul>\n<li aria-level=\"1\"><strong>Kh\u00edch l\u1ec7 tinh th\u1ea7n:<\/strong> Ai c\u0169ng mu\u1ed1n \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn. H\u00e3y \u0111\u1eb7t ra m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, th\u1ef1c t\u1ebf v\u00e0 \u0111\u01b0a ra ph\u1ea7n th\u01b0\u1edfng x\u1ee9ng \u0111\u00e1ng khi h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c. Ngo\u00e0i ra, t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i thi \u0111ua ho\u1eb7c sinh ho\u1ea1t \u0111\u1ec3 ghi nh\u1eadn th\u00e0nh t\u00edch s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng tinh th\u1ea7n \u0111o\u00e0n k\u1ebft v\u00e0 \u0111\u1ed9ng l\u1ef1c cho \u0111\u1ed9i ng\u0169.<\/li>\n<li aria-level=\"1\"><strong>Duy tr\u00ec s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa \u00e1p l\u1ef1c v\u00e0 \u0111\u1ed9ng l\u1ef1c<\/strong> <strong>l\u00e0m vi\u1ec7c<\/strong> l\u00e0 b\u00ed quy\u1ebft gi\u00fap ph\u00f2ng telesale lu\u00f4n h\u01b0\u1edbng v\u1ec1 ph\u00eda tr\u01b0\u1edbc.<\/li>\n<\/ul>\n<h2>T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 telesale<\/h2>\n<p>Quy tr\u00ecnh l\u00e0 &#8220;x\u01b0\u01a1ng s\u1ed1ng&#8221; c\u1ee7a m\u1ecdi ho\u1ea1t \u0111\u1ed9ng. M\u1ed9t quy tr\u00ecnh t\u1ed1t kh\u00f4ng ch\u1ec9 t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n gi\u1ea3m thi\u1ec3u l\u1ed7i ph\u00e1t sinh.<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Chu\u1ea9n h\u00f3a quy tr\u00ecnh:<\/strong> V\u1ea1ch r\u00f5 c\u00e1c b\u01b0\u1edbc t\u1eeb ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m \u0111\u1ebfn x\u1eed l\u00fd t\u1eeb ch\u1ed1i v\u00e0 ch\u1ed1t sale. M\u1ed7i b\u01b0\u1edbc ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a c\u1ee5 th\u1ec3 \u0111\u1ec3 nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n.<\/li>\n<li aria-level=\"1\"><strong>X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n telesale chuy\u00ean nghi\u1ec7p:<\/strong> K\u1ecbch b\u1ea3n kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t t\u1edd gi\u1ea5y \u0111\u1ecdc thu\u1ed9c l\u00f2ng. \u0110\u00f3 l\u00e0 c\u00f4ng c\u1ee5 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean d\u1eabn d\u1eaft cu\u1ed9c tr\u00f2 chuy\u1ec7n linh ho\u1ea1t, \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1edf v\u00e0 kh\u00e9o l\u00e9o x\u1eed l\u00fd t\u1eeb ch\u1ed1i. M\u1ed9t k\u1ecbch b\u1ea3n t\u1ed1t c\u1ea7n ph\u00e2n nh\u00f3m theo t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>See also:<\/strong> <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/telesales-2\/\">Effective telesales script template<\/a><\/span><\/p>\n<ul>\n<li aria-level=\"1\"><strong>Qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3:<\/strong> \u0110\u1eebng l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0o nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng ti\u1ec1m n\u0103ng. H\u00e3y s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng, t\u1eadp trung v\u00e0o nh\u00f3m c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i cao nh\u1ea5t.<\/li>\n<\/ul>\n<h2>S\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 hi\u1ec7n \u0111\u1ea1i \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3 telesale<\/h2>\n<p>C\u00f4ng ngh\u1ec7 l\u00e0 ng\u01b0\u1eddi b\u1ea1n \u0111\u1ed3ng h\u00e0nh kh\u00f4ng th\u1ec3 thi\u1ebfu trong ho\u1ea1t \u0111\u1ed9ng telesale. Nh\u1eefng c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p s\u1ebd gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian, t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/crm\/\"><span style=\"color: #ff6600;\">CRM<\/span><\/a> (Customer Relationship Management): L\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch khoa h\u1ecdc, theo d\u00f5i l\u1ecbch s\u1eed giao ti\u1ebfp v\u00e0 nh\u1eafc nh\u1edf c\u00e1c cu\u1ed9c g\u1ecdi ti\u1ebfp theo.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/bell24vietnam.vn\/en\/technology\/auto-call-application\/\"><span style=\"color: #ff6600;\">Auto call<\/span><\/a>: Ph\u1ea7n m\u1ec1m t\u1ef1 \u0111\u1ed9ng h\u00f3a cu\u1ed9c g\u1ecdi. T\u1ef1 \u0111\u1ed9ng quay s\u1ed1, gi\u00fap gi\u1ea3m th\u1eddi gian ch\u1edd v\u00e0 t\u1ed1i \u01b0u h\u00f3a s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi trong ng\u00e0y.<\/li>\n<li aria-level=\"1\">C\u00f4ng c\u1ee5 \u0111o l\u01b0\u1eddng KPI: Theo d\u00f5i hi\u1ec7u su\u1ea5t \u0111\u1ed9i ng\u0169 theo th\u1eddi gian th\u1ef1c, gi\u00fap b\u1ea1n nh\u1eadn di\u1ec7n v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng.<\/li>\n<\/ul>\n<h2>\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 telesale v\u00e0 c\u1ea3i ti\u1ebfn kh\u00f4ng ng\u1eebng<\/h2>\n<p>Qu\u1ea3n l\u00fd telesale kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c \u201cl\u00e0m m\u1ed9t l\u1ea7n r\u1ed3i th\u00f4i\u201d. B\u1ea1n c\u1ea7n kh\u00f4ng ng\u1eebng \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn.<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Thi\u1ebft l\u1eadp KPI r\u00f5 r\u00e0ng:<\/strong> H\u00e3y \u0111o l\u01b0\u1eddng nh\u1eefng ch\u1ec9 s\u1ed1 nh\u01b0 t\u1ef7 l\u1ec7 g\u1ecdi th\u00e0nh c\u00f4ng, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 ch\u1ed1t kh\u00e1ch. \u0110\u00e2y l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 ph\u1ea3n \u00e1nh ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/li>\n<li aria-level=\"1\"><strong>Data analysis:<\/strong> H\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 \u0111\u1ecdc hi\u1ec3u s\u1ed1 li\u1ec7u. D\u1eef li\u1ec7u kh\u00f4ng ch\u1ec9 cho b\u1ea1n bi\u1ebft \u0111i\u1ec1u g\u00ec \u0111ang x\u1ea3y ra m\u00e0 c\u00f2n ch\u1ec9 ra l\u00fd do v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c.<\/li>\n<li aria-level=\"1\"><strong>H\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/strong> T\u1ed5 ch\u1ee9c h\u1ecdp \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 xem x\u00e9t k\u1ebft qu\u1ea3, chia s\u1ebb kinh nghi\u1ec7m v\u00e0 \u00e1p d\u1ee5ng \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft. \u0110\u1eebng ng\u1ea1i th\u1eed nghi\u1ec7m c\u00e1c c\u00e1ch l\u00e0m m\u1edbi nh\u01b0 A\/B Testing \u0111\u1ec3 t\u00ecm ra chi\u1ebfn l\u01b0\u1ee3c t\u1ed1i \u01b0u.<\/li>\n<\/ul>\n<p>N\u00e2ng cao hi\u1ec7u qu\u1ea3 telesale l\u00e0 m\u1ed9t h\u00e0nh tr\u00ecnh kh\u00f4ng h\u1ec1 d\u1ec5 d\u00e0ng, nh\u01b0ng v\u1edbi s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng, quy tr\u00ecnh ch\u1eb7t ch\u1ebd v\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 hi\u1ec7n \u0111\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebfn m\u1ecdi th\u00e1ch th\u1ee9c th\u00e0nh c\u01a1 h\u1ed9i. H\u00e3y b\u1eaft \u0111\u1ea7u t\u1eeb h\u00f4m nay \u2013 chu\u1ea9n h\u00f3a quy tr\u00ecnh, \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u1ed9i ng\u0169 v\u00e0 kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn. Th\u00e0nh c\u00f4ng kh\u00f4ng \u0111\u1ebfn t\u1eeb nh\u1eefng thay \u0111\u1ed5i l\u1edbn lao m\u1ed9t l\u1ea7n, m\u00e0 t\u1eeb nh\u1eefng b\u01b0\u1edbc \u0111i nh\u1ecf nh\u01b0ng v\u1eefng ch\u1eafc m\u1ed7i ng\u00e0y.<\/p>","protected":false},"excerpt":{"rendered":"<p>Telesale l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p. Kh\u00f4ng ch\u1ec9 l\u00e0 [&hellip;]<\/p>","protected":false},"author":13,"featured_media":19845,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-19844","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B\u00ed quy\u1ebft n\u00e2ng cao hi\u1ec7u qu\u1ea3 telesale cho nh\u00e0 qu\u1ea3n l\u00fd - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"\u0110\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 telesale, \u0111\u1ea7u ti\u00ean c\u1ea7n x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n l\u00e0m gi\u1ea3m hi\u1ec7u qu\u1ea3 v\u00e0 l\u00ean k\u1ebf ho\u1ea1ch c\u1ea3i thi\u1ec7n c\u1ee5 th\u1ec3. 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