{"id":19855,"date":"2025-02-13T13:59:26","date_gmt":"2025-02-13T06:59:26","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=19855"},"modified":"2025-02-13T13:59:26","modified_gmt":"2025-02-13T06:59:26","slug":"how-to-calculate-telesales-kpis","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-kpis\/","title":{"rendered":"How to calculate Telesales KPIs and sample templates for managers"},"content":{"rendered":"<p>Telesales KPIs (Key Performance Indicators) are metrics that measure the effectiveness of the telesales team, helping managers evaluate the level of goal achievement and work productivity. These metrics go beyond the number of calls and extend to revenue, call quality, conversion rates, and customer satisfaction levels.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-19867 size-large\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI-1024x448.jpg\" alt=\"\" width=\"1024\" height=\"448\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI-1024x448.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI-300x131.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI-768x336.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI-1536x672.jpg 1536w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI-18x8.jpg 18w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2>Why is it necessary to apply Telesales KPIs?<\/h2>\n<p>KPIs are a \"guiding principle\" that helps the telesales team focus on specific goals, avoiding working based on feelings or without a clear direction.<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Objectively evaluate effectiveness:<\/strong> No more \"emotional\" employee evaluations\u2014KPIs bring transparency and fairness.<\/li>\n<li aria-level=\"1\"><strong>Identify weaknesses and optimize:<\/strong> For example, if the KPI for customer reach is low, you can improve it. <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/telesales-2\/\" target=\"_blank\" rel=\"noopener\">telesales script<\/a><\/span> or find a better source of customer data.<\/li>\n<li aria-level=\"1\"><strong>Motivate employees:<\/strong> Help employees understand where they stand and what they need to do to improve, thereby enhancing performance and morale.<\/li>\n<li aria-level=\"1\">KPIs are the basis for evaluating long-term employees and making decisions regarding rewards and promotions.<\/li>\n<\/ul>\n<h2>Important considerations before developing a Telesales KPI table<\/h2>\n<p>Before creating a KPI table, keep the following points in mind to ensure feasibility and effectiveness:<\/p>\n<ol>\n<li aria-level=\"1\"><strong>Ensure KPIs are aligned with business objectives:<\/strong> If the goal is to increase revenue, KPIs should focus on the number of conversions, conversion rate, and average order value.<\/li>\n<li aria-level=\"1\"><strong>Avoid setting KPIs that are too difficult or too easy:<\/strong> KPIs must be realistic but challenging enough to motivate employees to strive to achieve them.<\/li>\n<li aria-level=\"1\"><strong>Flexible adjustment:<\/strong> KPIs should be reviewed and adjusted periodically based on actual circumstances. For example, during peak season, you may increase the KPI for the number of calls, but during off-peak season, focus on quality.<\/li>\n<li aria-level=\"1\"><strong>Combining quantitative and qualitative KPIs:<\/strong> In addition to specific figures, quality metrics such as customer satisfaction levels are also needed.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19868 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_MucTieu.jpg\" alt=\"How to set telesales KPIs\" width=\"801\" height=\"411\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_MucTieu.jpg 801w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_MucTieu-300x154.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_MucTieu-768x394.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_MucTieu-18x9.jpg 18w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3>KPIs must adhere to the S.M.A.R.T. principles.<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19869 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_SMART.jpg\" alt=\"smart principle\" width=\"800\" height=\"289\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_SMART.jpg 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_SMART-300x108.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_SMART-768x277.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_SMART-18x7.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><em><strong>The SMART principle includes:<\/strong>\u00a0<strong>S<\/strong>\u00a0\u2013 Specific: Specific, clear, easy to understand.\u00a0<strong>M<\/strong>\u00a0\u2013 Measurable: Can be measured.\u00a0<strong>A<\/strong>\u00a0\u2013 Achievable: Suitable for the capabilities of the personnel.\u00a0<strong>R<\/strong>\u00a0\u2013 Realistic: Realistic.\u00a0<strong>T<\/strong>\u00a0\u2013 Time bound: Deadline for achieving targets.<\/em><\/p>\n<h2>Telesales KPI Development Process<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19871 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_5buocKPI.jpg\" alt=\"Steps to build a KPI\" width=\"800\" height=\"234\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_5buocKPI.jpg 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_5buocKPI-300x88.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_5buocKPI-768x225.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_5buocKPI-18x5.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3>Step 1: Define the goal<\/h3>\n<p>The company's objectives will determine the KPIs. For example:<\/p>\n<ul>\n<li aria-level=\"1\">Sales growth targets: Focus on sales volume, closing rate, and average order value.<\/li>\n<li aria-level=\"1\">Brand building objectives: Prioritize the number of product introduction calls and positive feedback from customers.<\/li>\n<\/ul>\n<h4>Step 2: Select specific metrics<\/h4>\n<p>Each objective will be linked to specific metrics such as calls per day, conversion rate, or customer retention rate.<\/p>\n<p>See also: <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/top-6-metrics-for-evaluating-telesales-effectiveness\/\" target=\"_blank\" rel=\"noopener\">Telesales performance evaluation metrics<\/a><\/span><\/p>\n<h4>Step 3: Establish benchmarks<\/h4>\n<p>Set reasonable KPI levels based on historical data or the average performance of call center agents.<\/p>\n<p>Example: An average telesales employee can make 80 calls per day with a closing rate of 10 \u2013&gt; Use these metrics to create a standard KPI table.<\/p>\n<h4>Step 4: Deploy and monitor<\/h4>\n<p>After establishing KPIs, implement and monitor them in practice. Continuously collect data to evaluate the feasibility and effectiveness of the KPI table.<\/p>\n<h4>Step 5: Evaluate and improve<\/h4>\n<p>Periodically (monthly or quarterly), evaluate whether KPIs accurately reflect performance and help achieve business objectives, making adjustments as necessary.<\/p>\n<h2>Typical Telesales KPI indicators.<\/h2>\n<h4>1. Financial performance KPIs<\/h4>\n<ul>\n<li>Revenue generated per telesales employee. This is the most important metric in the KPI table.<\/li>\n<li aria-level=\"1\">Average order value (AOV): For example, each customer makes a purchase with a minimum value of 500,000 VND.<\/li>\n<\/ul>\n<h4>2. Quantitative KPIs (performance)<\/h4>\n<ul>\n<li aria-level=\"1\">Number of calls per day: For example, each employee must make a minimum of 70 calls per day.<\/li>\n<li aria-level=\"1\">Number of potential customers reached: Ensure at least 30% customers on the list are assessed as potential customers.<\/li>\n<\/ul>\n<h4>3. Quality KPIs<\/h4>\n<ul>\n<li aria-level=\"1\">Sales conversion rate: For example, achieving a minimum of 15% potential customers becoming actual customers.<\/li>\n<li aria-level=\"1\">Customer satisfaction level (<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/tinh-csat\/\" target=\"_blank\" rel=\"noopener\">CSAT<\/a><\/span>): Measured through a quick survey (from 1 to 5 stars).<\/li>\n<\/ul>\n<h4>4. Time-related KPIs<\/h4>\n<ul>\n<li aria-level=\"1\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/reduce-call-handling-time\/\" target=\"_blank\" rel=\"noopener\">Average processing time<\/a><\/span>A call should not last longer than 5 minutes, unless it is a closing call.<\/li>\n<\/ul>\n<h2>Sample KPI Table for Telesales Employees<\/h2>\n\n<table id=\"tablepress-KPItelesale\" class=\"tablepress tablepress-id-KPItelesale\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">KPI Group<\/th><th class=\"column-2\">Index<\/th><th class=\"column-3\">How to calculate<\/th><th class=\"column-4\">Score (Maximum = 100)<\/th><th class=\"column-5\">Achievement level<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Financial Effectiveness (70%)<\/td><td class=\"column-2\">Monthly revenue generated<\/td><td class=\"column-3\">Total value of successfully signed contracts<\/td><td class=\"column-4\">50<\/td><td class=\"column-5\">100 million<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\">Conversion Rate<\/td><td class=\"column-3\">(Number of customers who made a purchase \/ Number of customers who received consultation) \u00d7 100<\/td><td class=\"column-4\">10<\/td><td class=\"column-5\">\u2265 4%<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\">Average order value (AOV)<\/td><td class=\"column-3\">Total revenue \/ Number of orders closed<\/td><td class=\"column-4\">10<\/td><td class=\"column-5\">one million<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Number of Calls (15%)<\/td><td class=\"column-2\">Total number of calls made<\/td><td class=\"column-3\">Number of calls per day\/month<\/td><td class=\"column-4\">10<\/td><td class=\"column-5\">\u2265 80 calls per day<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\">Successful connection rate<\/td><td class=\"column-3\">(Number of answered calls \/ Total number of calls) \u00d7 100<\/td><td class=\"column-4\">5<\/td><td class=\"column-5\">35%<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Call Quality (15%)<\/td><td class=\"column-2\">Call rating<\/td><td class=\"column-3\">QA scoring is based on the following criteria: communication skills, persuasion skills, and handling rejection.<\/td><td class=\"column-4\">10<\/td><td class=\"column-5\">\u2265 75%<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\">Average Handling Time (AHT)<\/td><td class=\"column-3\">(Total call time \/ Total number of calls)<\/td><td class=\"column-4\">5<\/td><td class=\"column-5\">3\u20136 minutes<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Total KPI score<\/td><td class=\"column-2\"><\/td><td class=\"column-3\"><\/td><td class=\"column-4\">100<\/td><td class=\"column-5\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-KPItelesale from cache -->\n<h3>KPI and bonus calculation mechanism<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19864 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.44.03.png\" alt=\"telesales KPI calculation mechanism\" width=\"1492\" height=\"548\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.44.03.png 1492w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.44.03-300x110.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.44.03-1024x376.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.44.03-768x282.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.44.03-18x7.png 18w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<h2>Refer to telesales KPIs by industry<\/h2>\n<h3>Basic telesales KPIs in the retail industry<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19859 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.38.30.png\" alt=\"Retail telesales KPI\" width=\"1492\" height=\"294\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.38.30.png 1492w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.38.30-300x59.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.38.30-1024x202.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.38.30-768x151.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.38.30-18x4.png 18w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<h3>Telesales KPIs for the service industry<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19860 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.39.40.png\" alt=\"Service telesales KPI\" width=\"1492\" height=\"296\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.39.40.png 1492w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.39.40-300x60.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.39.40-1024x203.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.39.40-768x152.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.39.40-18x4.png 18w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<h3>Telemarketing KPIs for the insurance industry<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19861 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.40.26.png\" alt=\"telesales insurance KPI\" width=\"1492\" height=\"680\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.40.26.png 1492w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.40.26-300x137.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.40.26-1024x467.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.40.26-768x350.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.40.26-18x8.png 18w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<h3>Telesales KPIs for the education industry, selling courses<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19862 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.41.13.png\" alt=\"Telemarketing KPIs for selling courses\" width=\"1492\" height=\"636\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.41.13.png 1492w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.41.13-300x128.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.41.13-1024x437.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.41.13-768x327.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.41.13-18x8.png 18w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<h3>Advanced KPIs<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19863 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.42.06.png\" alt=\"Advanced telesales KPIs\" width=\"1492\" height=\"230\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.42.06.png 1492w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.42.06-300x46.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.42.06-1024x158.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.42.06-768x118.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/A\u0309nh-chu\u0323p-Ma\u0300n-hi\u0300nh-2025-02-13-lu\u0301c-11.42.06-18x3.png 18w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Developing telesales KPIs is not only a measurement tool but also a means of guidance, helping teams work more effectively. To achieve this, always be flexible, stay up to date, and ensure that each KPI is developed not only to improve overall business performance but also to boost employee motivation.<\/p>\n<h2>Leading telesales service in Vietnam<\/h2>\n<p>With experience operating call centers since 2006, we have implemented hundreds of campaigns.\u00a0<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/telesales-telemarketing-services\/\">telesales<\/a><\/span>\u00a0Successfully serving major brands such as Viettel, VTVcab, UOB, K+, PVI Insurance, Abbott, California Fitness, etc. Contact us today for a consultation on our solutions.<\/p>\n<div style=\"width: 1920px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-19855-1\" width=\"1920\" height=\"1080\" poster=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/12\/call-volume.webp\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/Dich-vu-Telesales.mp4?_=1\" \/><a href=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/Dich-vu-Telesales.mp4\">https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/01\/Dich-vu-Telesales.mp4<\/a><\/video><\/div>","protected":false},"excerpt":{"rendered":"<p>Telesales KPIs (Key Performance Indicators) are metrics that measure the effectiveness of the telesales team, helping [\u2026]<\/p>","protected":false},"author":13,"featured_media":19867,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-19855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"KPI telesale (Key Performance Indicators) l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 telesale. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi m\u00e0 c\u00f2n m\u1edf r\u1ed9ng t\u1edbi doanh thu, ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, hay m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-kpis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"KPI telesale (Key Performance Indicators) l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 telesale. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi m\u00e0 c\u00f2n m\u1edf r\u1ed9ng t\u1edbi doanh thu, ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, hay m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-kpis\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-13T06:59:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"nguyenhuuthang@bell24vietnam.vn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"nguyenhuuthang@bell24vietnam.vn\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/\"},\"author\":{\"name\":\"nguyenhuuthang@bell24vietnam.vn\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/21fa12901fd2b7f572c9a3246888ca19\"},\"headline\":\"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd\",\"datePublished\":\"2025-02-13T06:59:26+00:00\",\"dateModified\":\"2025-02-13T06:59:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/\"},\"wordCount\":1636,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg\",\"articleSection\":[\"Ki\u1ebfn th\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/\",\"url\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/\",\"name\":\"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg\",\"datePublished\":\"2025-02-13T06:59:26+00:00\",\"dateModified\":\"2025-02-13T06:59:26+00:00\",\"description\":\"KPI telesale (Key Performance Indicators) l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 telesale. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi m\u00e0 c\u00f2n m\u1edf r\u1ed9ng t\u1edbi doanh thu, ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, hay m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg\",\"width\":1920,\"height\":840,\"caption\":\"t\u00ednh kpi telesale\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/21fa12901fd2b7f572c9a3246888ca19\",\"name\":\"nguyenhuuthang@bell24vietnam.vn\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6ef8a15d2b6e3cf2848c4ac3eb5a93b9535d41995fc190e2d501b474e33f68ae?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6ef8a15d2b6e3cf2848c4ac3eb5a93b9535d41995fc190e2d501b474e33f68ae?s=96&d=mm&r=g\",\"caption\":\"nguyenhuuthang@bell24vietnam.vn\"},\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/nguyenhuuthangbell24vietnam-vn\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Calculate Telesales KPIs and Sample Templates for Managers - Bellsystem24 Vietnam","description":"Telesales KPIs (Key Performance Indicators) are metrics that measure the effectiveness of the telesales team. These metrics go beyond the number of calls and extend to revenue, call quality, conversion rates, and customer satisfaction levels.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-kpis\/","og_locale":"en_US","og_type":"article","og_title":"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd - Bellsystem24 Vietnam","og_description":"KPI telesale (Key Performance Indicators) l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 telesale. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi m\u00e0 c\u00f2n m\u1edf r\u1ed9ng t\u1edbi doanh thu, ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, hay m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.","og_url":"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-kpis\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2025-02-13T06:59:26+00:00","og_image":[{"width":1920,"height":840,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg","type":"image\/jpeg"}],"author":"nguyenhuuthang@bell24vietnam.vn","twitter_card":"summary_large_image","twitter_misc":{"Written by":"nguyenhuuthang@bell24vietnam.vn","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/"},"author":{"name":"nguyenhuuthang@bell24vietnam.vn","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/21fa12901fd2b7f572c9a3246888ca19"},"headline":"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd","datePublished":"2025-02-13T06:59:26+00:00","dateModified":"2025-02-13T06:59:26+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/"},"wordCount":1636,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage"},"thumbnailUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg","articleSection":["Ki\u1ebfn th\u1ee9c"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/","url":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/","name":"How to Calculate Telesales KPIs and Sample Templates for Managers - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage"},"thumbnailUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg","datePublished":"2025-02-13T06:59:26+00:00","dateModified":"2025-02-13T06:59:26+00:00","description":"Telesales KPIs (Key Performance Indicators) are metrics that measure the effectiveness of the telesales team. These metrics go beyond the number of calls and extend to revenue, call quality, conversion rates, and customer satisfaction levels.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#primaryimage","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/02\/BSV_CachTinhKPI.jpg","width":1920,"height":840,"caption":"t\u00ednh kpi telesale"},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/cach-tinh-kpi-telesale\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"C\u00e1ch t\u00ednh KPI Telesale v\u00e0 b\u1ea3ng m\u1eabu cho nh\u00e0 qu\u1ea3n l\u00fd"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/21fa12901fd2b7f572c9a3246888ca19","name":"nguyenhuuthang@bell24vietnam.vn","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6ef8a15d2b6e3cf2848c4ac3eb5a93b9535d41995fc190e2d501b474e33f68ae?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6ef8a15d2b6e3cf2848c4ac3eb5a93b9535d41995fc190e2d501b474e33f68ae?s=96&d=mm&r=g","caption":"nguyenhuuthang@bell24vietnam.vn"},"url":"https:\/\/bell24vietnam.vn\/en\/author\/nguyenhuuthangbell24vietnam-vn\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/19855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=19855"}],"version-history":[{"count":4,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/19855\/revisions"}],"predecessor-version":[{"id":19872,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/19855\/revisions\/19872"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media\/19867"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=19855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=19855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=19855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}