{"id":19931,"date":"2025-02-24T16:01:40","date_gmt":"2025-02-24T09:01:40","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=19931"},"modified":"2025-02-25T11:16:49","modified_gmt":"2025-02-25T04:16:49","slug":"mau-kich-ban-cham-soc-khach-hang-qua-dien-thoai-tang-su-hai-long","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/mau-kich-ban-cham-soc-khach-hang-qua-dien-thoai-tang-su-hai-long\/","title":{"rendered":"M\u1eabu k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng"},"content":{"rendered":"

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ch\u1ec9 l\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc hay x\u1eed l\u00fd khi\u1ebfu n\u1ea1i m\u00e0 c\u00f2n l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u. M\u1ed9t cu\u1ed9c g\u1ecdi thi\u1ebfu chuy\u00ean nghi\u1ec7p c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1ea5t thi\u1ec7n c\u1ea3m ngay l\u1eadp t\u1ee9c, ng\u01b0\u1ee3c l\u1ea1i, m\u1ed9t cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng v\u1edbi k\u1ecbch b\u1ea3n h\u1ee3p l\u00fd c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 th\u1eadm ch\u00ed khi\u1ebfn kh\u00e1ch h\u00e0ng quay l\u1ea1i nhi\u1ec1u l\u1ea7n.<\/p>\n

V\u1eady l\u00e0m sao \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p v\u00e0 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng th\u1ef1c s\u1ef1?<\/p>\n

\"Customer's<\/p>\n

Nguy\u00ean t\u1eafc v\u00e0ng khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h2>\n

Tr\u01b0\u1edbc khi \u0111i v\u00e0o chi ti\u1ebft t\u1eebng k\u1ecbch b\u1ea3n, b\u1ea1n c\u1ea7n n\u1eafm v\u1eefng m\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed7i cu\u1ed9c g\u1ecdi \u0111\u1ec1u \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c:<\/p>\n

\u2705 Lu\u00f4n \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/h3>\n

M\u1ed7i kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 m\u1ed9t c\u00e2u chuy\u1ec7n kh\u00e1c nhau. H\u00e3y l\u1eafng nghe nhi\u1ec1u h\u01a1n, \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00fang l\u00fac \u0111\u1ec3 hi\u1ec3u r\u00f5 nhu c\u1ea7u kh\u00e1ch h\u00e0ng thay v\u00ec ch\u1ec9 t\u1eadp trung gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n

\u2705 Gi\u1ecdng \u0111i\u1ec7u th\u00e2n thi\u1ec7n, t\u1ef1 nhi\u00ean<\/h3>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng nh\u1edb h\u1ebft n\u1ed9i dung b\u1ea1n n\u00f3i, nh\u01b0ng h\u1ecd s\u1ebd nh\u1edb c\u1ea3m x\u00fac b\u1ea1n mang l\u1ea1i. H\u00e3y \u0111\u1ea3m b\u1ea3o gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea1n lu\u00f4n r\u00f5 r\u00e0ng, \u1ea5m \u00e1p, th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m th\u1ef1c s\u1ef1.<\/p>\n

\u2705 C\u00e1 nh\u00e2n h\u00f3a cu\u1ed9c g\u1ecdi<\/h3>\n

Thay v\u00ec s\u1eed d\u1ee5ng m\u1ed9t k\u1ecbch b\u1ea3n m\u00e1y m\u00f3c, h\u00e3y c\u00e1 nh\u00e2n h\u00f3a cu\u1ed9c h\u1ed9i tho\u1ea1i b\u1eb1ng c\u00e1ch g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng, nh\u1eafc \u0111\u1ebfn nh\u1eefng th\u00f4ng tin li\u00ean quan \u0111\u1ebfn l\u1ecbch s\u1eed mua h\u00e0ng c\u1ee7a h\u1ecd.<\/p>\n

\u00a0\u2705 Gi\u1eef cu\u1ed9c h\u1ed9i tho\u1ea1i ng\u1eafn g\u1ecdn, s\u00fac t\u00edch:<\/h3>\n

Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian cho m\u1ed9t cu\u1ed9c g\u1ecdi.<\/p>\n

N\u1ed9i dung \u0111\u00e1ng xem:<\/strong>\u00a0K\u1ef9 n\u0103ng v\u00e0 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p<\/a><\/span><\/p>\n

Quy tr\u00ecnh x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi CSKH<\/h2>\n

D\u00e0nh cho nh\u00e0 qu\u1ea3n l\u00fd, nh\u00e2n vi\u00ean CSKH mu\u1ed1n t\u1ef1 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n theo nhu c\u1ea7u.<\/p>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t
Step<\/th>Content<\/th>V\u00ed d\u1ee5\/l\u01b0u \u00fd<\/th>\n<\/tr>\n<\/thead>\n
1. Determine the purpose of the call<\/td>X\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n:
\n- C\u1ea3m \u01a1n KH
\n- Nh\u1eafc l\u1ecbch b\u1ea3o tr\u00ec
\n- Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i
\n- Kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng<\/td>		V\u00ed d\u1ee5: \"Ch\u00e0o anh ch\u1ecb [T\u00ean], em g\u1ecdi \u0111\u1ec3 h\u1ecfi th\u0103m v\u1ec1 tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh, kh\u00f4ng bi\u1ebft b\u00e2y gi\u1edd c\u00f3 ti\u1ec7n cho anh ch\u1ecb trao \u0111\u1ed5i m\u1ed9t ch\u00fat kh\u00f4ng \u1ea1?<\/td>\n<\/tr>\n
2. Nghi\u00ean c\u1ee9u KH v\u00e0 c\u00e1 nh\u00e2n h\u00f3a n\u1ed9i dung<\/td>Thu th\u1eadp th\u00f4ng tin tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi:
\n- L\u1ecbch s\u1eed mua h\u00e0ng
\n- V\u1ea5n \u0111\u1ec1 KH t\u1eebng g\u1eb7p
\n- Th\u00f3i quen, s\u1edf th\u00edch<\/td>		L\u01b0u \u00fd: C\u00e1 nh\u00e2n h\u00f3a b\u1eb1ng c\u00e1ch g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng, nh\u1eafc \u0111\u1ebfn s\u1ea3n ph\u1ea9m. d\u1ecbch v\u1ee5 h\u1ecd \u0111\u00e3 t\u1eebng s\u1eed d\u1ee5ng<\/td>\n<\/tr>\n
3. X\u00e2y d\u1ef1ng n\u1ed9i dung k\u1ecbch b\u1ea3n<\/td>G\u1ed3m 4 ph\u1ea7n ch\u00ednh:
\n1. M\u1edf \u0111\u1ea7u: Gi\u1edbi thi\u1ec7u v\u00e0 t\u1ea1o thi\u1ec7n c\u1ea3m
\n2. N\u1ed9i dung ch\u00ednh: T\u00f9y v\u00e0o m\u1ee5c ti\u00eau cu\u1ed9c g\u1ecdi
\n3. X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng ph\u00e1t sinh
\n4. K\u1ebft th\u00fac cu\u1ed9c g\u1ecdi<\/td>		V\u00ed d\u1ee5: \"Ch\u00e0o anh ch\u1ecb [T\u00ean], em l\u00e0 [T\u00ean NV] t\u1eeb [C\u00f4ng ty], Em g\u1ecdi \u0111\u1ec3 h\u1ed7 tr\u1ee3 anh ch\u1ecb v\u1ec1 [S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5]<\/td>\n<\/tr>\n
4. Ki\u1ec3m tra v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ecbch b\u1ea3n theo th\u1ef1c t\u1ebf<\/td>L\u1eafng nghe ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i ti\u1ebfn k\u1ecbch b\u1ea3n:
\n- Ph\u1ea7n n\u00e0o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng nh\u1ea5t?
\n- C\u00e1c c\u00e2u h\u1ecfi n\u00e0o th\u01b0\u1eddng g\u00e2y kh\u00f3 ch\u1ecbu?
\n- C\u00e1ch ti\u1ebfp c\u1eadn \u0111\u00e3 hi\u1ec7u qu\u1ea3 ch\u01b0a?<\/td>		L\u1eddi khuy\u00ean: Kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng k\u1ecbch b\u1ea3n r\u1eadp khu\u00f4n, c\u1ea7n linh ho\u1ea1t theo t\u1eebng kh\u00e1ch h\u00e0ng<\/td>\n<\/tr>\n
5. \u0110\u00e0o t\u1ea1o cho nh\u00e2n vi\u00ean<\/td>Nh\u00e2n vi\u00ean c\u1ea7n r\u00e8n luy\u1ec7n:
\n- Gi\u1ecdng \u0111i\u1ec7u t\u1ef1 nhi\u00ean
\n- X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00f3 v\u00e0 ph\u1ea3n \u0111\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng
\n- Gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c, ki\u00ean nh\u1eabn<\/td>		G\u1ee3i \u00fd: T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i gi\u1ea3 l\u1eadp cu\u1ed9c g\u1ecdi (Role-play) \u0111\u1ec3 nh\u00e2n vi\u00ean luy\u1ec7n t\u1eadp v\u00e0 n\u00e2ng cao k\u1ef9 n\u0103ng giao ti\u1ebfp<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

C\u00e1c k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3<\/h2>\n

K\u1ecbch b\u1ea3n 1: G\u1ecdi \u0111i\u1ec7n c\u1ea3m \u01a1n sau khi mua h\u00e0ng<\/h3>\n

M\u1ee5c \u0111\u00edch: <\/strong>T\u1ea1o thi\u1ec7n c\u1ea3m, x\u00e1c nh\u1eadn kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd h\u00e0i l\u00f2ng.<\/p>\n

K\u1ecbch b\u1ea3n m\u1eabu:<\/strong>
\n\ud83d\udcac Nh\u00e2n vi\u00ean: “Ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch h\u00e0ng], em l\u00e0 [T\u00ean nh\u00e2n vi\u00ean] t\u1eeb [T\u00ean c\u00f4ng ty]. Em g\u1ecdi \u0111\u1ec3 c\u1ea3m \u01a1n anh\/ch\u1ecb \u0111\u00e3 tin t\u01b0\u1edfng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang em. Anh\/ch\u1ecb \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng ch\u01b0a \u1ea1? C\u00f3 g\u1eb7p kh\u00f3 kh\u0103n g\u00ec khi s\u1eed d\u1ee5ng kh\u00f4ng \u1ea1?”<\/p>\n

(\u0110\u1ee3i kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i)<\/p>\n

\ud83d\udcac Nh\u00e2n vi\u00ean: “Tuy\u1ec7t v\u1eddi! N\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 g\u00ec, anh\/ch\u1ecb c\u1ee9 li\u00ean h\u1ec7 v\u1edbi b\u00ean em nh\u00e9. B\u00ean em lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3. Ch\u00fac anh\/ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!”<\/p>\n

Note:<\/strong> N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng, h\u00e3y ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 thay v\u00ec ch\u1edd h\u1ecd t\u1ef1 t\u00ecm \u0111\u1ebfn.<\/p>\n

K\u1ecbch b\u1ea3n 2: G\u1ecdi \u0111i\u1ec7n nh\u1eafc l\u1ecbch b\u1ea3o tr\u00ec\/d\u1ecbch v\u1ee5 \u0111\u1ecbnh k\u1ef3<\/h3>\n

M\u1ee5c \u0111\u00edch:<\/strong> Ch\u1ee7 \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd kh\u00f4ng b\u1ecf l\u1ee1 c\u00e1c d\u1ecbch v\u1ee5 quan tr\u1ecdng.<\/p>\n

K\u1ecbch b\u1ea3n m\u1eabu:<\/strong>
\n\ud83d\udcac Nh\u00e2n vi\u00ean: “Ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch h\u00e0ng], em l\u00e0 [T\u00ean nh\u00e2n vi\u00ean] t\u1eeb [T\u00ean c\u00f4ng ty]. H\u00f4m nay em g\u1ecdi \u0111\u1ec3 nh\u1eafc anh\/ch\u1ecb v\u1ec1 [d\u1ecbch v\u1ee5 b\u1ea3o tr\u00ec\/s\u1ea3n ph\u1ea9m \u0111\u1ecbnh k\u1ef3] m\u00e0 anh\/ch\u1ecb \u0111\u00e3 s\u1eed d\u1ee5ng l\u1ea7n tr\u01b0\u1edbc. Hi\u1ec7n t\u1ea1i \u0111\u00e3 \u0111\u1ebfn l\u00fac b\u1ea3o tr\u00ec r\u1ed3i \u1ea1. Kh\u00f4ng bi\u1ebft anh\/ch\u1ecb c\u00f3 mu\u1ed1n \u0111\u1eb7t l\u1ecbch h\u1eb9n kh\u00f4ng \u1ea1?”<\/p>\n

(\u0110\u1ee3i kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i)<\/p>\n

\ud83d\udcac Nh\u00e2n vi\u00ean: “D\u1ea1 v\u00e2ng, em c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp l\u1ecbch v\u00e0o [ng\u00e0y\/gi\u1edd]. N\u1ebfu anh\/ch\u1ecb c\u00f3 th\u1eddi gian r\u1ea3nh v\u00e0o l\u00fac kh\u00e1c, b\u00ean em s\u1ebd linh \u0111\u1ed9ng h\u1ed7 tr\u1ee3. Mong anh\/ch\u1ecb lu\u00f4n c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t v\u1edbi d\u1ecbch v\u1ee5 b\u00ean em \u1ea1!”<\/p>\n

Note:<\/strong> N\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i, \u0111\u1eebng \u00e9p bu\u1ed9c m\u00e0 h\u00e3y l\u1ecbch s\u1ef1 ghi nh\u1eadn v\u00e0 h\u1eb9n d\u1ecbp sau.<\/p>\n

K\u1ecbch b\u1ea3n 3: H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng khi c\u00f3 khi\u1ebfu n\u1ea1i<\/h3>\n

M\u1ee5c \u0111\u00edch:<\/strong> Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p, gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 l\u1eafng nghe.<\/p>\n

K\u1ecbch b\u1ea3n m\u1eabu:<\/strong>
\n\ud83d\udcac Nh\u00e2n vi\u00ean: “Ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch h\u00e0ng], em l\u00e0 [T\u00ean nh\u00e2n vi\u00ean] t\u1eeb [T\u00ean c\u00f4ng ty]. Em r\u1ea5t ti\u1ebfc khi bi\u1ebft anh\/ch\u1ecb \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1edbi [s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5]. Em mong mu\u1ed1n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ec3 anh\/ch\u1ecb c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n. Kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 v\u1ea5n \u0111\u1ec1 anh\/ch\u1ecb \u0111ang g\u1eb7p ph\u1ea3i l\u00e0 g\u00ec \u1ea1?”<\/p>\n

(\u0110\u1ee3i kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y)<\/p>\n

\ud83d\udcac Nh\u00e2n vi\u00ean: “Em r\u1ea5t hi\u1ec3u s\u1ef1 b\u1ea5t ti\u1ec7n m\u00e0 anh\/ch\u1ecb \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 th\u1eadt s\u1ef1 xin l\u1ed7i v\u1ec1 \u0111i\u1ec1u n\u00e0y. B\u00ean em s\u1ebd [\u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft: \u0111\u1ed5i h\u00e0ng, ho\u00e0n ti\u1ec1n, h\u01b0\u1edbng d\u1eabn kh\u1eafc ph\u1ee5c\u2026]. Anh\/ch\u1ecb th\u1ea5y gi\u1ea3i ph\u00e1p n\u00e0y c\u00f3 ph\u00f9 h\u1ee3p kh\u00f4ng \u1ea1?”<\/p>\n

Note: <\/strong>Lu\u00f4n gi\u1eef th\u00e1i \u0111\u1ed9 \u0111i\u1ec1m t\u0129nh, kh\u00f4ng tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng d\u00f9 v\u1ea5n \u0111\u1ec1 c\u00f3 n\u1eb1m \u1edf ph\u00eda h\u1ecd.<\/p>\n

See also:<\/strong> C\u00e1ch x\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng chuy\u1ec3n nghi\u1ec7p<\/a><\/span><\/p>\n

K\u1ecbch b\u1ea3n 4: G\u1ecdi \u0111i\u1ec7n kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng<\/h3>\n

M\u1ee5c \u0111\u00edch:<\/strong> Thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5.<\/p>\n

K\u1ecbch b\u1ea3n m\u1eabu:<\/strong>
\n\ud83d\udcac Nh\u00e2n vi\u00ean: “Ch\u00e0o anh\/ch\u1ecb [T\u00ean kh\u00e1ch h\u00e0ng], em l\u00e0 [T\u00ean nh\u00e2n vi\u00ean] t\u1eeb [T\u00ean c\u00f4ng ty]. Anh\/ch\u1ecb c\u00f3 ch\u00fat th\u1eddi gian \u0111\u1ec3 chia s\u1ebb v\u1edbi b\u00ean em v\u1ec1 tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00f4ng \u1ea1? Ch\u1ec9 m\u1ea5t kho\u1ea3ng 2 ph\u00fat th\u00f4i \u1ea1!”<\/p>\n

(\u0110\u1ee3i kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd)<\/p>\n

\ud83d\udcac Nh\u00e2n vi\u00ean: “Anh\/ch\u1ecb c\u00f3 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 b\u00ean em kh\u00f4ng \u1ea1? N\u1ebfu c\u00f3 \u0111i\u1ec3m n\u00e0o anh\/ch\u1ecb mong mu\u1ed1n c\u1ea3i thi\u1ec7n, b\u00ean em r\u1ea5t s\u1eb5n l\u00f2ng l\u1eafng nghe \u0111\u1ec3 ph\u1ee5c v\u1ee5 anh\/ch\u1ecb t\u1ed1t h\u01a1n.”<\/p>\n

Note:<\/strong> Ghi nh\u1eadn c\u1ea3 ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c, sau \u0111\u00f3 g\u1eedi l\u1ea1i b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 c\u1ea3i thi\u1ec7n.<\/p>\n

Xem th\u00eam: M\u1eabu tin nh\u1eafn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169<\/p>\n

CSKH kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t cu\u1ed9c g\u1ecdi, m\u00e0 l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m!<\/h2>\n

M\u1ed9t k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m, h\u1ecd s\u1ebd s\u1eb5n s\u00e0ng quay l\u1ea1i v\u00e0 gi\u1edbi thi\u1ec7u th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n cho nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

V\u1eady n\u00ean, h\u00e3y \u0111\u1ea7u t\u01b0 th\u1eddi gian v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1eadt ch\u1ec9n chu v\u00e0 linh ho\u1ea1t. V\u00ec s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc nh\u1ea5t \u0111\u1ec3 doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng!<\/p>\n

Outsource full-service customer care.<\/h2>\n

Bellsystem24 Vietnam<\/span> is the leading unit in Vietnam in the implementation of outsource customer service<\/a><\/span>, v\u1edbi kinh nghi\u1ec7m v\u1eadn h\u00e0nh t\u1ed5ng \u0111\u00e0i cho 200+ doanh nghi\u00ea\u0323p ta\u0323i Vi\u00ea\u0323t Nam va\u0300 tr\u00ean th\u00ea\u0301 gi\u01a1\u0301i. Li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p.<\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ch\u1ec9 l\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc hay x\u1eed l\u00fd khi\u1ebfu n\u1ea1i m\u00e0 […]<\/p>","protected":false},"author":13,"featured_media":19463,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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