{"id":20054,"date":"2025-03-03T15:13:03","date_gmt":"2025-03-03T08:13:03","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=20054"},"modified":"2025-03-03T15:13:03","modified_gmt":"2025-03-03T08:13:03","slug":"checklist-for-evaluating-confidential-customer-information","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/checklist-for-evaluating-confidential-customer-information\/","title":{"rendered":"Full-criteria secret customer evaluation checklist template"},"content":{"rendered":"<p>Summary of mystery shopper evaluation criteria applicable to businesses in the banking, auto, F&amp;B chain, retail, and many other service industries.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-20055 size-large\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/03\/checklist-mystery-shopping-1024x768.jpg\" alt=\"mystery shopping checklist\" width=\"1024\" height=\"768\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/03\/checklist-mystery-shopping-1024x768.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/03\/checklist-mystery-shopping-300x225.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/03\/checklist-mystery-shopping-768x576.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/03\/checklist-mystery-shopping-16x12.jpg 16w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/03\/checklist-mystery-shopping.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2>Evaluation criteria<\/h2>\n<ul>\n<li aria-level=\"1\">Point-of-sale space, transaction room (Outside, inside)<\/li>\n<li aria-level=\"1\">Attitude, conduct, skills, and professional competence of sales and consulting staff<\/li>\n<li aria-level=\"1\">Attitude and conduct of security guards and other staff<\/li>\n<li aria-level=\"1\">Service process<\/li>\n<li aria-level=\"1\">Customer feedback from mystery shoppers<\/li>\n<\/ul>\n<h2>1. Store space<\/h2>\n<h3>1.1. Outside the store<\/h3>\n<p><strong>1.1.1 Courtyard, outdoor lobby, parking area<\/strong><\/p>\n<p>\u2611\ufe0fClean parking lot, easy access, designated parking areas, free for customers, with security guards on duty.<\/p>\n<p>\u2611\ufe0fThe unit's yard is clean, free of obstructions, peeling, trash, and standing water.<\/p>\n<p>\u2611\ufe0fThere is a branch name and complete information as required.<\/p>\n<p>\u2611\ufe0fClean, shiny glass doors that open and close normally.<\/p>\n<p>\u2611\ufe0fThere is a trading schedule as required.<\/p>\n<p>\u2611\ufe0fNo sidewalk stalls obstructing the entrance.<\/p>\n<p><strong>1.1.2 Publications, advertising media items<\/strong><\/p>\n<p>\u2611\ufe0fSigns and information boards must be clean, comply with brand identity regulations, and be free of mold, mildew, and discoloration.<\/p>\n<p>\u2611\ufe0fBanners and promotional items must be clean, aesthetically displayed, and not obstruct or block walkways.<\/p>\n<p>&nbsp;<\/p>\n<h3>1.2. Inside the store<\/h3>\n<p><strong>1.2.1 Common areas<\/strong><\/p>\n<p>\u2611\ufe0fArrange lighting and security cameras according to regulations.<\/p>\n<p>\u2611\ufe0fThe air conditioner is working well, with no burnt-out bulbs.<\/p>\n<p>\u2611\ufe0fStaircases and walkways are clean and free of obstructions.<\/p>\n<p>\u2611\ufe0fClean restrooms, no unpleasant odors, pleasant scent.<\/p>\n<p>\u2611\ufe0fGreen plants and fresh flowers are clean, free of dust, with no wilted leaves or signs of withering.<\/p>\n<p>\u2611\ufe0fThe trash can is not overflowing and has a lid.<\/p>\n<p>\u2611\ufe0fThe speaker announces the order number loud and clear.<\/p>\n<p>\u2611\ufe0fClean wall posters in the correct positions.<\/p>\n<p>\u2611\ufe0fBackdrop and logo in the store are not peeling and have lighting.<\/p>\n<p>\u2611\ufe0fClean, dry water bottle and drinking cup.<\/p>\n<p>\u2611\ufe0fBrochure racks, books, newspapers, and suggestion boxes should be arranged in a visible, clean manner, with no expired brochures.<\/p>\n<p>\u2611\ufe0fClean waiting chairs, still in good condition.<\/p>\n<p>\u2611\ufe0fClean desk with all necessary pens, papers, and forms.<\/p>\n<p><strong>1.2.2 Customer waiting area<\/strong><\/p>\n<p>\u2611\ufe0fLCD, electronic display always shows store information, does not broadcast entertainment programs.<\/p>\n<p><strong>1.2.3. Sales counter<\/strong><\/p>\n<p><strong>1.2.3.1 Countertop, transaction counter<\/strong><\/p>\n<p>\u2611\ufe0fTransaction machines are in good working order and clean.<\/p>\n<p>\u2611\ufe0fArrange advertising materials neatly and in accordance with regulations.<\/p>\n<p>\u2611\ufe0fThere are no expired publications in the flyer tray.<\/p>\n<p><strong>1.2.3.2 Inside the counter<\/strong><\/p>\n<p>\u2611\ufe0fClean, tidy, no food or drinks.<\/p>\n<p>\u2611\ufe0fThe workstation does not contain any personal items unrelated to work.<\/p>\n<p>\u2611\ufe0fSet your mobile phone to vibrate\/silent mode.<\/p>\n<p>\u2611\ufe0fElectrical wires are neatly bundled and secured.<\/p>\n<p>\u2611\ufe0fDo not allow unauthorized persons to enter the transaction counter.<\/p>\n<p>&nbsp;<\/p>\n<h2>2. Customer service representative<\/h2>\n<h3><strong>2.1 Attire, name tags<\/strong><\/h3>\n<p>\u2611\ufe0fWear name tags and badges according to the company's standard design.<\/p>\n<p>\u2611\ufe0fName tag worn neatly on the chest.<\/p>\n<h3><strong>2.2 Work ethic<\/strong><\/h3>\n<p>\u2611\ufe0fLight makeup, suitable for the office environment.<\/p>\n<p>\u2611\ufe0fDo not drag your shoes, maintain a reasonable distance when interacting with customers.<\/p>\n<h3><strong>2.3 Welcoming customers<\/strong><\/h3>\n<p>\u2611\ufe0fWhen customers arrive, staff prioritize serving them and greeting them first.<\/p>\n<h3><strong>2.4 Customer Coordination<\/strong><\/h3>\n<p>\u2611\ufe0fGuide customers to take a number and wait for their turn in the correct area.<\/p>\n<h3><strong>2.5 Information Support<\/strong><\/h3>\n<p>\u2611\ufe0fProactively provide brochures and fully guide customers.<\/p>\n<p>&nbsp;<\/p>\n<h2>3. Service quality of transaction staff<\/h2>\n<h3><strong>3.1 Working hours<\/strong><\/h3>\n<p>\u2611\ufe0fComply with the specified transaction time.<\/p>\n<h3><strong>3.2 Appearance and conduct<\/strong><\/h3>\n<p>\u2611\ufe0fClean uniform, neat name tag, closed-toe shoes.<\/p>\n<p>\u2611\ufe0fNeat hair, no flashy colors.<\/p>\n<h3><strong>3.3 Service Attitude<\/strong><\/h3>\n<p>\u2611\ufe0fProactively greet customers with warmth, friendliness, and respect.<\/p>\n<p>\u2611\ufe0fListen, explain clearly, and do not argue with customers.<\/p>\n<p>\u2611\ufe0fAlways stay calm and assist customers promptly.<\/p>\n<h3><strong>3.4 Handling complaints<\/strong><\/h3>\n<p>\u2611\ufe0fListen, identify the cause, and resolve the issue promptly.<\/p>\n<p>\u2611\ufe0fDo not blame customers; ensure customer rights.<\/p>\n<p>&nbsp;<\/p>\n<h2>4. Mystery shopping<\/h2>\n<p>\u2611\ufe0fWould you like to return to this store\/transaction point?<\/p>\n<p>\u2611\ufe0fAre you satisfied with your transactions and purchases here?<\/p>\n<p>\u2611\ufe0fWould you like to meet with the consultant again next time?<\/p>\n<p>&nbsp;<\/p>\n<h2>Contact confidential customer service<\/h2>\n<p><span style=\"font-weight: 400;\">With its strength as a leading company in the field of customer experience operations and training, Bellsystem24 Vietnam delivers <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/mystery-shopping-service\/\">secret customer service<\/a><\/span> with distinct values:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluate based on customer experience rather than just standard yes\/no criteria.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Professional and competent Mystery shopper team. Members are well trained to ensure the most accurate and subtle understanding and perception of the assessment levels.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to quickly implement projects nationwide. Flexibility to increase or decrease the number of personnel and evaluation areas at any given time.<\/span><\/li>\n<\/ul>\n<p><strong>Hotline:<\/strong> 1900 1739<\/p>\n<p><strong>E-mail:<\/strong> contact@bell24vietnam.vn<\/p>","protected":false},"excerpt":{"rendered":"<p>T\u1ed5ng h\u1ee3p c\u00e1c ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho c\u00e1c doanh nghi\u1ec7p thu\u1ed9c [&hellip;]<\/p>","protected":false},"author":13,"featured_media":20055,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-20054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u1eabu Checklist \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt \u0111\u1ea7y \u0111\u1ee7 ti\u00eau ch\u00ed - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"T\u1ed5ng h\u1ee3p c\u00e1c ti\u00eau ch\u00ed checklist \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho c\u00e1c doanh nghi\u1ec7p thu\u1ed9c ng\u00e0nh Ng\u00e2n h\u00e0ng, Oto, Chu\u1ed7i F&amp;B, C\u1eeda h\u00e0ng b\u00e1n l\u1ebb, 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