{"id":2058,"date":"2022-04-14T14:09:57","date_gmt":"2022-04-14T07:09:57","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=2058"},"modified":"2022-04-14T14:09:57","modified_gmt":"2022-04-14T07:09:57","slug":"pci-dss-trong-contact-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/pci-dss-trong-contact-center\/","title":{"rendered":"PCI DSS Security in Contact Center"},"content":{"rendered":"<p>Ng\u00e0y nay, r\u1ea5t nhi\u1ec1u giao d\u1ecbch di\u1ec5n ra qua \u0111i\u1ec7n tho\u1ea1i, Chat, Email, T\u1ed5ng \u0111\u00e0i. V\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng gian l\u1eadn t\u1ea5n c\u00f4ng, \u0111\u00e1nh c\u1eafp th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/p>\n<p>Ch\u00ednh v\u00ec th\u1ebf m\u00e0 ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt d\u1eef li\u1ec7u th\u1ebb thanh to\u00e1n\u00a0<strong>PCI DSS<\/strong>\u00a0(<strong>Payment Card Industry Data Security Standard<\/strong>)\u00a0\u0111\u01b0\u1ee3c ban h\u00e0nh. \u0110\u00e2y c\u0169ng l\u00e0 ti\u00eau chu\u1ea9n chung m\u00e0 m\u1ecdi doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh &#8211; ng\u00e2n h\u00e0ng, v\u00e0 m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c c\u00f3 li\u00ean quan ph\u1ea3i tu\u00e2n th\u1ee7.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/pcidss_9fce2550b8ba47c89d89c570cc3d66a3.png\" alt=\"b\u1ea3o m\u1eadt pci dss contact center\" \/><\/p>\n<h2><strong>3 c\u1ea3nh b\u00e1o v\u1ec1 vi\u1ec7c b\u1ea3o m\u1eadt th\u00f4ng tin.<\/strong><\/h2>\n<h3><strong>\u0110e d\u1ecda vi ph\u1ea1m d\u1eef li\u1ec7u \u0111ang ng\u00e0y c\u00e0ng cao.<\/strong><\/h3>\n<p>Ng\u00e0y nay, v\u1edbi l\u01b0\u1ee3ng th\u00f4ng tin m\u00e0 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng trao \u0111\u1ed5i qua c\u00e1c k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1, d\u1eef li\u1ec7u r\u1ea5t d\u1ec5 b\u1ecb \u0111\u00e1nh c\u1eafp, \u0111\u00f2i h\u1ecfi b\u1ea3o m\u1eadt ph\u1ea3i t\u1ed1i \u01b0u h\u01a1n bao gi\u1edd h\u1ebft. Ti\u00eau bi\u1ec3u l\u00e0 c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng nh\u01b0 Virus WannaCry g\u00e2y ra tr\u00ean to\u00e0n c\u1ea7u, s\u1ef1 ki\u1ec7n n\u00e0y g\u00e2y ra con s\u1ed1 t\u1ed5ng thi\u1ec7t h\u1ea1i v\u1ec1 danh ti\u1ebfng v\u00e0 doanh thu c\u1ee7a nhi\u1ec1u c\u00f4ng ty, thi\u1ec7t h\u1ea1i l\u00e0 c\u1ef1c l\u1edbn, th\u1eadm ch\u00ed c\u00f3 th\u1ec3 so s\u00e1nh v\u1edbi nh\u1eefng b\u1ed9 phim khoa h\u1ecdc vi\u1ec5n t\u01b0\u1edfng.<\/p>\n<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, Internet Banking,.. vi\u1ec7c thanh to\u00e1n qua \u0111i\u1ec7n tho\u1ea1i tr\u1edf n\u00ean r\u1ea5t d\u1ec5 d\u00e0ng, v\u00e0 m\u1ed1i \u0111e d\u1ecda c\u0169ng th\u01b0\u1eddng tr\u1ef1c n\u1ebfu doanh nghi\u1ec7p kh\u00f4ng tu\u00e2n th\u1ee7 theo c\u00e1c chu\u1ea9n b\u1ea3o m\u1eadt b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3.<\/p>\n<h3><strong>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng quan t\u00e2m nhi\u1ec1u h\u01a1n \u0111\u1ebfn th\u00f4ng tin c\u1ee7a h\u1ecd.<\/strong><\/h3>\n<p>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng th\u00f4ng minh v\u00e0 y\u00eau c\u1ea7u cao h\u01a1n. H\u1ecd quan t\u00e2m nhi\u1ec1u \u0111\u1ebfn qu\u00e1 tr\u00ecnh l\u01b0u tr\u1eef, b\u1ea3o m\u1eadt v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin m\u00e0 h\u1ecd cung c\u1ea5p cho doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 m\u1ed9t \u0111i\u1ec1u r\u1ea5t ch\u00ednh \u0111\u00e1ng m\u00e0 m\u1ed7i ng\u01b0\u1eddi ph\u1ea3i c\u00f3 \u0111\u01b0\u1ee3c.<\/p>\n<p>Vi\u1ec7c c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 c\u1ea3 qu\u00e1 tr\u00ecnh, nh\u01b0ng m\u1ed9t vi ph\u1ea1m th\u00f4ng tin c\u00f3 th\u1ec3 ph\u00e1 h\u1ee7y t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9.<\/p>\n<h3><strong>Cu\u1ed9c ch\u1ea1y \u0111ua b\u1ea3o m\u1eadt th\u00f4ng tin.<\/strong><\/h3>\n<p>C\u00e1c doanh nghi\u1ec7p ng\u00e0y nay \u0111ang \u0111\u1ea7u t\u01b0 \u201ch\u00e0ng t\u00e1 USD\u201d cho nh\u1eefng c\u00f4ng ngh\u1ec7 \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt \u0111\u1ec3 t\u1ea1o n\u00ean s\u1ef1 v\u01b0\u1ee3t tr\u1ed9i tr\u00ean th\u1ecb tr\u01b0\u1eddng. \u0110\u00e2y l\u00e0 c\u01a1 h\u1ed9i cho nh\u1eefng doanh nghi\u1ec7p kinh doanh h\u1ec7 th\u1ed1ng\/ph\u1ea7n m\u1ec1m, v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 doanh nghi\u1ec7p kinh doanh\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-a-contact-center\/\">Contact center<\/a><\/p>\n<h2><strong>6 \u0110i\u1ec1u m\u00e0 Contact center ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c trong b\u1ea3o m\u1eadt th\u00f4ng tin chu\u1ea9n PCI DSS.<\/strong><\/h2>\n<p><em>C\u00e1c ph\u1ea7n m\u1ec1m l\u01b0u tr\u1eef d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong Contact center nh\u01b0 CRM, ERP c\u1ea7n ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u b\u1ea3o m\u1eadt sau.<\/em><\/p>\n<h3><strong>X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed9t m\u1ea1ng l\u01b0\u1edbi h\u1ec7 th\u1ed1ng an to\u00e0n.<\/strong><\/h3>\n<ul>\n<li>C\u1ea5u h\u00ecnh t\u01b0\u1eddng l\u1eeda \u0111\u1ec3 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u ch\u1ee7 th\u1ebb, ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<li>Kh\u00f4ng s\u1eed d\u1ee5ng m\u1eb7c \u0111\u1ecbnh m\u1eadt kh\u1ea9u h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c b\u1ea3o m\u1eadt kh\u00e1c do nh\u00e0 cung c\u1ea5p h\u1ec7 th\u1ed1ng c\u1ea5p.<\/li>\n<\/ul>\n<h3><strong>B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u ch\u1ee7 th\u1ebb<\/strong><\/h3>\n<ul>\n<li>L\u01b0u tr\u1eef d\u1eef li\u1ec7u ch\u1ee7 th\u1ebb \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt.<\/li>\n<li>M\u00e3 h\u00f3a d\u1eef li\u1ec7u ch\u1ee7 th\u1ebb tr\u00ean c\u00e1c h\u1ec7 th\u1ed1ng m\u1ea1ng.<\/li>\n<\/ul>\n<h3><strong>Ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3n l\u00fd l\u1ed7 h\u1ed5ng.<\/strong><\/h3>\n<ul>\n<li>X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng c\u00f3 kh\u1ea3 n\u0103ng ch\u1ed1ng l\u1ea1i ph\u1ea7n m\u1ec1m \u0111\u1ed9c h\u1ea1i, th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt, n\u00e2ng c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh ch\u1ed1ng virus.<\/li>\n<li>T\u00f9y bi\u1ebfn, ph\u00e1t tri\u1ec3n v\u00e0 duy tr\u00ec h\u1ec7 th\u1ed1ng trong m\u1ee9c an to\u00e0n.<\/li>\n<\/ul>\n<h3><strong>Bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t truy c\u1eadp.<\/strong><\/h3>\n<ul>\n<li>H\u1ea1n ch\u1ebf truy c\u1eadp d\u1eef li\u1ec7u ch\u1ee7 th\u1ebb.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh v\u00e0 x\u00e1c th\u1ef1c quy\u1ec1n truy c\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng.<\/li>\n<li>H\u1ea1n ch\u1ebf quy\u1ec1n truy c\u1eadp v\u1eadt l\u00fd.<\/li>\n<\/ul>\n<h3><strong>Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i v\u00e0 ki\u1ec3m tra.<\/strong><\/h3>\n<ul>\n<li>Theo d\u00f5i v\u00e0 gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c quy\u1ec1n truy c\u1eadp v\u00e0o t\u00e0i nguy\u00ean m\u1ea1ng v\u00e0 d\u1eef li\u1ec7u ch\u1ee7 th\u1ebb.<\/li>\n<li>Th\u01b0\u1eddng xuy\u00ean ki\u1ec3m tra h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh b\u1ea3o m\u1eadt th\u00f4ng tin.<\/li>\n<\/ul>\n<h3><strong>Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin.<\/strong><\/h3>\n<ul>\n<li>Duy tr\u00ec, truy\u1ec1n th\u00f4ng ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin cho c\u00e1c nh\u00e2n vi\u00ean v\u00e0 ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<li>C\u1ea3i ti\u1ebfn ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin khi ph\u00e1t hi\u1ec7n l\u1ed7 h\u1ecfng ho\u1eb7c b\u1ea5t c\u1eadp.<\/li>\n<\/ul>\n<p>V\u1edbi 14 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c cung \u1ee9ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, v\u00e0 hi\u1ec7n s\u1edf h\u1eefu 10 trung t\u00e2m cung c\u1ea5p d\u1ecbch v\u1ee5 24\/7\/365 t\u1ea1i 8 t\u1ec9nh th\u00e0nh tr\u00ean c\u1ea3 n\u01b0\u1edbc, \u0111\u1ed9i ng\u0169 chuy\u00ean vi\u00ean g\u1ea7n 4,000 nh\u00e2n vi\u00ean<\/p>\n<p><b>Bellsystem24<\/b>&#8211;<b>Vietnam\u00a0<\/b>t\u1ef1 tin mang \u0111\u1ebfn cho c\u00e1c doanh nghi\u1ec7p tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t\u00a0v\u1edbi gi\u1ea3i ph\u00e1p d\u1ecbch v\u1ee5 Contact center b\u1ea3o m\u1eadt cao<\/p>\n<p>Useful articles:\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/internet-of-things-contact-center\/\">Internet Of Things v\u00e0 c\u01a1 h\u1ed9i cho ng\u00e0nh c\u00f4ng nghi\u1ec7p Contact Center<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Ng\u00e0y nay, r\u1ea5t nhi\u1ec1u giao d\u1ecbch di\u1ec5n ra qua \u0111i\u1ec7n tho\u1ea1i, Chat, Email, T\u1ed5ng \u0111\u00e0i. V\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t c\u01a1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":2061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[30],"class_list":["post-2058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-van-hanh","tag-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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