{"id":20777,"date":"2025-06-20T16:18:08","date_gmt":"2025-06-20T09:18:08","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=20777"},"modified":"2025-06-20T16:18:08","modified_gmt":"2025-06-20T09:18:08","slug":"important-considerations-when-choosing-an-external-bpo-company","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/important-considerations-when-choosing-an-external-bpo-company\/","title":{"rendered":"Considerations when selecting a BPO company"},"content":{"rendered":"<p>In an increasingly competitive business environment, choosing <strong>BPO company<\/strong> Business Process Outsourcing (BPO) has become an important strategic decision for many businesses. However, to ensure effectiveness and avoid unwanted risks, you need to carefully consider the following factors.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">1. What is BPO? Why should businesses outsource?<\/h2>\n<p class=\"whitespace-normal break-words\"><span style=\"color: #993300;\"><a style=\"color: #993300;\" href=\"https:\/\/bell24vietnam.vn\/en\/bpo-industry-news\/bpo-la-gi\/\"><span style=\"color: #ff6600;\">BPO Services<\/span><\/a><\/span> (Business Process Outsourcing) is a model of outsourcing business processes, in which a company entrusts activities that are not part of its core competencies to a professional BPO company. Common services include customer service, accounting, human resources, digital marketing, and data processing.<\/p>\n<figure id=\"attachment_19292\" aria-describedby=\"caption-attachment-19292\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-19292 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing.png\" alt=\"What is BPO?\" width=\"800\" height=\"450\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing.png 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing-300x169.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing-768x432.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing-18x10.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-19292\" class=\"wp-caption-text\">What is BPO?<\/figcaption><\/figure>\n<p class=\"whitespace-normal break-words\"><strong>Businesses choose to outsource BPO for many compelling reasons, such as:<\/strong><\/p>\n<ul>\n<li class=\"whitespace-normal break-words\">Helps significantly reduce operating costs, typically saving 20-40% compared to self-operation.<\/li>\n<li class=\"whitespace-normal break-words\">Businesses can focus their resources on core activities, thereby improving business efficiency.<\/li>\n<li class=\"whitespace-normal break-words\">BPO companies have the advantage of high expertise and advanced technology that businesses may not be able to invest in.<\/li>\n<li class=\"whitespace-normal break-words\">Flexible scalability according to business needs.<\/li>\n<li class=\"whitespace-normal break-words\">Outsourcing helps businesses access the global market and maintain 24\/7 operations thanks to different time zones.<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">2. Potential challenges when outsourcing BPO<\/h2>\n<p>No solution is perfect, the task <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/bpo-services\/\">BPO Outsourcing<\/a><\/span> There are also several challenges that businesses need to consider when selecting a reputable partner in order to minimize risks such as:<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Information security risks<\/h3>\n<p class=\"whitespace-normal break-words\">Sharing sensitive data with external BPO companies poses a risk of information leaks. Businesses may lose control over customer data, financial information, and trade secrets if they do not choose reputable partners.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Difficulties in quality control<\/h3>\n<p class=\"whitespace-normal break-words\">When outsourcing to a BPO company, businesses may encounter difficulties in monitoring and ensuring the quality of work. Differences in work culture and standards can lead to results that fall short of expectations.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Communication and language barriers<\/h3>\n<p class=\"whitespace-normal break-words\">Differences in time zones, languages, and cultures can lead to misunderstandings in communication. This affects the effectiveness of cooperation and can cause errors in work.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Dependent on the supplier<\/h3>\n<p class=\"whitespace-normal break-words\">Outsourcing too many processes can make a business dependent on the BPO company. If the partner encounters problems or abruptly terminates the contract, the business may face difficulties in maintaining operations.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">3. Factors to consider when outsourcing BPO<\/h2>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Technical and professional capabilities<\/h3>\n<p class=\"whitespace-normal break-words\">Assess the professional competence of the workforce and their ability to operate complex processes. <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/\">BPO Company<\/a><\/span> Experience in the specific field that the business needs support in is required.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Technology infrastructure<\/h3>\n<p class=\"whitespace-normal break-words\">Review the information technology system, management software, and integration capabilities with the company's existing systems. Modern technology will ensure high efficiency and accuracy.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Market reputation and credibility<\/h3>\n<p class=\"whitespace-normal break-words\">Learn about the company's history, client list, and objective reviews. Reputable BPO companies typically have many long-term clients and receive few complaints.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Financial capacity<\/h3>\n<p class=\"whitespace-normal break-words\">Assess the financial situation of the BPO company to ensure sustainability in long-term cooperation. A company with a solid financial foundation will have less risk of service disruption.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">International certificates and standards<\/h3>\n<p class=\"whitespace-normal break-words\">Check certifications such as ISO 9001, ISO 27001, CMMI, and other security standards. These certifications demonstrate compliance with strict quality processes.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">4. Important considerations before choosing a BPO company<\/h2>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Clearly define needs and objectives<\/h3>\n<p class=\"whitespace-normal break-words\">Before searching for a BPO company, businesses need to clearly identify which processes to outsource, their level of complexity, and the expected results. This helps narrow down the list of potential partners and establish appropriate evaluation criteria.<\/p>\n<p class=\"whitespace-normal break-words\">Establish specific and measurable KPIs to evaluate the effectiveness of the partnership. Clear objectives will help the BPO company understand expectations and commitments regarding service quality.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Assessing skills and professional experience<\/h3>\n<p class=\"whitespace-normal break-words\">Request <strong>BPO company<\/strong> Provide detailed information about your team, including their educational background, work experience, and professional certifications. Pay special attention to experience handling similar projects in your industry.<\/p>\n<p class=\"whitespace-normal break-words\">Additionally, you can request a presentation or demo to evaluate the team's actual capabilities. This helps you understand their working methods and the quality of their output. <strong>BPO company<\/strong> can bring.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Check security systems and compliance<\/h3>\n<p class=\"whitespace-normal break-words\">Information security is the top priority. Requirements <strong>BPO company<\/strong> Provide documentation on privacy policies, data processing procedures, and risk prevention measures. Ensure they comply with data protection regulations such as ISO 27001:2013, GDPR, and PDPA.<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-20778 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/quacert-270012013-265x300.jpg\" alt=\"quacert 270012013\" width=\"265\" height=\"300\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/quacert-270012013-265x300.jpg 265w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/quacert-270012013-11x12.jpg 11w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/quacert-270012013.jpg 720w\" sizes=\"(max-width: 265px) 100vw, 265px\" \/><\/p>\n<p class=\"whitespace-normal break-words\">Check the data backup system, disaster recovery plan, and measures to ensure service continuity. <strong>BPO Company<\/strong> Professionals must have a plan to respond to any emergency situation.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Compare costs and value<\/h3>\n<p class=\"whitespace-normal break-words\">Don't just focus on the lowest price; evaluate the overall value you receive. Compare quotes from at least 3-5 different BPO companies, paying attention to any hidden fees that may arise.<\/p>\n<p class=\"whitespace-normal break-words\">Calculating total cost of ownership (TCO) includes implementation, training, management, and conversion costs. One <strong>BPO company<\/strong> It may cost more initially but offers better quality, which can save money in the long run.<\/p>\n<blockquote><p><strong>See also:<\/strong> <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-telesales-costs-and-whether-to-outsource-or-build-your-own-team\/\">How to calculate telesales costs and the dilemma of outsourcing or building in-house<\/a><\/span><\/p><\/blockquote>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Assess communication skills and support<\/h3>\n<p class=\"whitespace-normal break-words\">Effective communication is the key to successful partnerships. Assess the language skills, business cultural awareness, and communication abilities of the account manager team from <strong>BPO company<\/strong>.<\/p>\n<p class=\"whitespace-normal break-words\">Learn about 24\/7 support channels, <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-calculate-service-level-in-a-call-center\/\">committed response time<\/a> <\/span>and the complaint handling process. <strong>BPO Company<\/strong> It is essential to have a regular reporting system and real-time monitoring dashboard so that customers can monitor the progress of the work.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Consider flexibility and scalability<\/h3>\n<p class=\"whitespace-normal break-words\">Business needs may vary depending on the season or market trends. <strong>BPO Company<\/strong> The ideal solution must be able to flexibly scale services without compromising quality.<\/p>\n<p class=\"whitespace-normal break-words\">Inquire about scale-up and scale-down policies, the time required for increasing or decreasing personnel, and the associated costs. This flexibility will help businesses adapt quickly to market changes.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Collect feedback from current customers<\/h3>\n<p class=\"whitespace-normal break-words\">Request <strong>BPO company<\/strong> supply<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/case-studies\/\"> reference list from current customers<\/a><\/span> or have collaborated. Contact us directly to learn about the actual experience, strengths, and limitations of the service.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">5. Some questions businesses should ask when choosing a BPO company<\/h2>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Questions about capabilities and experience<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">How many years of experience does the BPO company have in this field?<\/li>\n<li class=\"whitespace-normal break-words\">What is the level of expertise of the staff?<\/li>\n<li class=\"whitespace-normal break-words\">How many projects similar to ours has the company completed?<\/li>\n<li class=\"whitespace-normal break-words\">Who are the company's current major clients?<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Questions about work processes and methods<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">What is the standard operating procedure of a BPO company?<\/li>\n<li>What is the process for coordinating and handling incidents?<\/li>\n<li class=\"whitespace-normal break-words\">How can we ensure the quality and accuracy of the work?<\/li>\n<li class=\"whitespace-normal break-words\">What is the reporting frequency and format?<\/li>\n<li class=\"whitespace-normal break-words\">What project management tools does the company use?<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Questions about security and compliance<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">What security certifications does the BPO company have?<\/li>\n<li class=\"whitespace-normal break-words\">How is customer data processed and protected?<\/li>\n<li class=\"whitespace-normal break-words\">What data protection laws does the company comply with?<\/li>\n<li class=\"whitespace-normal break-words\">How to respond to security incidents?<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Questions about costs and contract terms<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">How is the pricing structure of a BPO company calculated?<\/li>\n<li class=\"whitespace-normal break-words\">Are there any hidden fees that may apply?<\/li>\n<li class=\"whitespace-normal break-words\">What is the policy on price adjustments during the cooperation process?<\/li>\n<li class=\"whitespace-normal break-words\">What are the conditions for terminating the contract and the notice period?<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Questions about support and customer service<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Does the BPO company provide 24\/7 support services?<\/li>\n<li class=\"whitespace-normal break-words\">Who will be the primary point of contact (P.I.C) for our project?<\/li>\n<li class=\"whitespace-normal break-words\">What is the committed response time for support requests?<\/li>\n<li class=\"whitespace-normal break-words\">What is the process for handling complaints and disputes?<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Questions about technology and infrastructure<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">What technologies and software will the BPO company use to operate the project?<\/li>\n<li class=\"whitespace-normal break-words\">Is the system capable of integrating with our current system?<\/li>\n<li class=\"whitespace-normal break-words\">How will the technology be upgraded and updated?<\/li>\n<li class=\"whitespace-normal break-words\">How scalable is it technically?<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">Carefully preparing these questions will help businesses conduct a comprehensive assessment of <strong>BPO company<\/strong> and make an informed decision. Take the time to listen, compare, and carefully consider before signing a long-term cooperation contract.<\/p>\n<h2><b>Bellsystem24 Vietnam&#039;s BPO Services<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-20779 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep.png\" alt=\"professional BPO services\" width=\"1873\" height=\"882\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep.png 1873w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep-300x141.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep-1024x482.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep-768x362.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep-1536x723.png 1536w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/06\/dich-vu-bpo-chuyen-nghiep-18x8.png 18w\" sizes=\"(max-width: 1873px) 100vw, 1873px\" \/>Bellsystem24 Vietnam is a leading provider of Contact Center &amp; BPO solutions in Vietnam, proven by over 200 successful projects. We offer a wide range of services, helping businesses save money and time while still achieving their business goals.<\/p>\n<h3><strong>Services currently being deployed:<\/strong><\/h3>\n<ul>\n<li><strong>Business switchboard:<\/strong>\u00a0Solution\u00a0<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-center\/\">Full-service call center<\/a><\/span>\u00a0(Customer Service, Sales, Surveys, etc.)<\/li>\n<li><strong>Mystery shopping<\/strong>: Mystery Customer Solution.<\/li>\n<li><strong>Field Work:<\/strong>\u00a0Field Agent, Field Sales, PG \u2013 PB<\/li>\n<li><strong>Input:<\/strong>\u00a0Data mining, data processing, data entry<\/li>\n<li><strong>Content Moderation:<\/strong>\u00a0Review and moderate content on social media, e-commerce sites, apps, etc.<\/li>\n<li><strong>Field force:<\/strong>\u00a0Care, expand agents, sales channels.<\/li>\n<\/ul>\n<h2><b>Why should you choose us?<\/b><\/h2>\n<p>Bellsystem24 Vietnam is proud to be the provider of the best BPO solutions for businesses today:<\/p>\n<ul>\n<li>Commitment to efficiency by index.<\/li>\n<li>Proven capabilities with over 200 successful projects for many major brands.<\/li>\n<li><strong>Improve human resource quality:<\/strong>\u00a0The recruitment and training process is methodical and highly selective. New employees are trained in-depth in related fields. Always strive for the goal: Help businesses position a professional and humane image in the minds of customers.<\/li>\n<li><strong>Security:<\/strong>\u00a0Highly secure operation, ISO 27001 certified process.<\/li>\n<li><strong>High flexibility:<\/strong>\u00a0seasonal, campaign... suitable for each stage of business development<\/li>\n<li><strong>Save costs and resources:<\/strong>\u00a0Help the unit save 30% in investment costs, 20% in operating costs for training, recruitment, risk prevention... From there, the unit can focus more resources on developing core services.<\/li>\n<\/ul>\n<h2><b>BellSystem24-Vietnam&#039;s BPO Outsourcing Process<\/b><\/h2>\n<p><strong>Step 1:<\/strong>\u00a0Businesses contact BellSystem24 Vietnam's specialists via the hotline.\u00a0<strong>1900 1739<\/strong>Or leave the information you need from support consultants via email:\u00a0<strong>contact@bs24vietnam.vn<\/strong><\/p>\n<p><strong>Step 2:<\/strong>\u00a0Bellsystem24 Vietnam receives requests, analyzes the problem and provides solutions.<\/p>\n<p><strong>Step 3:<\/strong>\u00a0The enterprise accepts the proposed plan of Bellsystem24 Vietnam and requests changes to suit actual requirements before signing the BPO service operation contract.<\/p>\n<p><strong>Step 4:<\/strong>\u00a0Deployment and operation under the supervision of both parties.<\/p>\n<p><strong>Step 5:<\/strong>\u00a0Synthesize and analyze data, report on implementation activities, and continuously improve.<\/p>\n<p><a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\"><span style=\"color: #ff6600;\"><strong>CONTACT US FOR FREE CONSULTATION AND QUOTE \u2192<\/strong><\/span><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Trong b\u1ed1i c\u1ea3nh kinh doanh ng\u00e0y c\u00e0ng c\u1ea1nh tranh, vi\u1ec7c l\u1ef1a ch\u1ecdn c\u00f4ng ty BPO (Business Process Outsourcing) ph\u00f9 h\u1ee3p [&hellip;]<\/p>","protected":false},"author":13,"featured_media":20779,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[163],"class_list":["post-20777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc","tag-bpo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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