{"id":20848,"date":"2025-07-08T16:49:04","date_gmt":"2025-07-08T09:49:04","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=20848"},"modified":"2025-07-08T16:49:33","modified_gmt":"2025-07-08T09:49:33","slug":"customer-service-outsourcing-in-vietnam","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/blog-eng\/customer-service-outsourcing-in-vietnam\/","title":{"rendered":"Customer Service Outsourcing in Vietnam: Unlock Growth Through Strategic Partnership"},"content":{"rendered":"<p class=\"whitespace-normal break-words\">In an increasingly competitive global marketplace, businesses are discovering that exceptional customer service is no longer optional\u2014it\u2019s the cornerstone of sustainable success. As companies worldwide seek innovative ways to enhance customer experiences while optimizing operational costs, <strong>Customer service outsourcing in Vietnam<\/strong> has emerged as a game-changing solution.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">What is Customer Service Outsourcing?<\/h2>\n<p class=\"whitespace-normal break-words\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/inbound-contact-center-services\/\">Customer service outsourcing<\/a><\/span> is the strategic practice of outsourcing customer support functions to specialized external providers rather than maintaining these operations in-house. This business model allows companies to leverage the expertise, infrastructure, and resources of dedicated service providers to deliver superior customer experiences.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-20849 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/07\/customer-service-outsourcing-in-vietnam.jpg\" alt=\"Customer service outsourcing in Vietnam\" width=\"1200\" height=\"800\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/07\/customer-service-outsourcing-in-vietnam.jpg 1200w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/07\/customer-service-outsourcing-in-vietnam-300x200.jpg 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/07\/customer-service-outsourcing-in-vietnam-1024x683.jpg 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/07\/customer-service-outsourcing-in-vietnam-768x512.jpg 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/07\/customer-service-outsourcing-in-vietnam-18x12.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Core Components of Customer Service Outsourcing<\/h3>\n<p class=\"whitespace-normal break-words\"><strong>Primary Customer Interactions<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Handling incoming customer inquiries and support requests<\/li>\n<li class=\"whitespace-normal break-words\">Managing complaint resolution and escalation procedures<\/li>\n<li class=\"whitespace-normal break-words\">Providing product information and technical assistance<\/li>\n<li class=\"whitespace-normal break-words\">Processing orders, returns, and refunds<\/li>\n<li class=\"whitespace-normal break-words\">Account management and billing support<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Multichannel Communication Management<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Phone support with professional call handling<\/li>\n<li class=\"whitespace-normal break-words\">Email management and response systems<\/li>\n<li class=\"whitespace-normal break-words\">Live chat and instant messaging support<\/li>\n<li class=\"whitespace-normal break-words\">Social media customer service<\/li>\n<li class=\"whitespace-normal break-words\">Video support and screen-sharing assistance<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Specialized Support Services<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Technical help desk operations<\/li>\n<li class=\"whitespace-normal break-words\">Basic and advanced troubleshooting<\/li>\n<li class=\"whitespace-normal break-words\">Customer onboarding and training<\/li>\n<li class=\"whitespace-normal break-words\">Retention and loyalty program management<\/li>\n<li class=\"whitespace-normal break-words\">Quality assurance and performance monitoring<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">The outsourcing model transforms customer service from a cost center into a strategic advantage, enabling businesses to focus on core competencies while ensuring customers receive professional, consistent support around the clock.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Why Choose Vietnam for Customer Service Outsourcing?<\/h2>\n<p class=\"whitespace-normal break-words\">Vietnam has rapidly established itself as Asia's premier destination for customer service outsourcing, offering an unparalleled combination of advantages that make it the smart choice for businesses seeking excellence and value.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Exceptional Cost Efficiency<\/h3>\n<p class=\"whitespace-normal break-words\">Vietnam offers significant cost savings without compromising service quality. Businesses can reduce operational expenses by up to 70% compared to maintaining in-house teams in developed countries. This cost advantage extends across all aspects of operations, including:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Competitive labor costs with highly skilled professionals<\/li>\n<li class=\"whitespace-normal break-words\">Affordable office space and infrastructure<\/li>\n<li class=\"whitespace-normal break-words\">Lower telecommunications and technology expenses<\/li>\n<li class=\"whitespace-normal break-words\">Reduced overhead costs for equipment and facilities<\/li>\n<li class=\"whitespace-normal break-words\">Significant savings on training and development programs<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-20292 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Low-labor-costs.png\" alt=\"Low labor costs\" width=\"1200\" height=\"701\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Low-labor-costs.png 1200w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Low-labor-costs-300x175.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Low-labor-costs-1024x598.png 1024w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Low-labor-costs-768x449.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Low-labor-costs-18x12.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">World-Class Talent Pool<\/h3>\n<p class=\"whitespace-normal break-words\">Vietnam's education system has produced a generation of highly skilled professionals who excel in customer service roles. The country's workforce demonstrates:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Strong English language proficiency with clear communication skills<\/li>\n<li class=\"whitespace-normal break-words\">Technical aptitude and quick learning capabilities<\/li>\n<li class=\"whitespace-normal break-words\">Cultural adaptability and customer-centric mindset<\/li>\n<li class=\"whitespace-normal break-words\">Professional work ethic and commitment to excellence<\/li>\n<li class=\"whitespace-normal break-words\">Continuous improvement and problem-solving orientation<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Strategic Geographic Advantages<\/h3>\n<p class=\"whitespace-normal break-words\">Vietnam's location in Southeast Asia provides optimal timezone coverage for global operations:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Effective support for both Asian and Western markets<\/li>\n<li class=\"whitespace-normal break-words\">Overlapping business hours with major economic regions<\/li>\n<li class=\"whitespace-normal break-words\">Ability to provide efficient 24\/7 customer support<\/li>\n<li class=\"whitespace-normal break-words\">Reduced response times for international customers<\/li>\n<li class=\"whitespace-normal break-words\">Seamless integration with global business operations<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-20289 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Economic-and-technological-.png\" alt=\"Strategic location\" width=\"862\" height=\"801\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Economic-and-technological-.png 862w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Economic-and-technological--300x279.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Economic-and-technological--768x714.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/04\/Economic-and-technological--13x12.png 13w\" sizes=\"(max-width: 862px) 100vw, 862px\" \/><\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Government Support and Infrastructure<\/h3>\n<p class=\"whitespace-normal break-words\">The Vietnamese government actively promotes the BPO industry through:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Favorable tax incentives and business policies<\/li>\n<li class=\"whitespace-normal break-words\">Investment in modern telecommunications infrastructure<\/li>\n<li class=\"whitespace-normal break-words\">Development of specialized business parks and facilities<\/li>\n<li class=\"whitespace-normal break-words\">Support for English language education and training<\/li>\n<li class=\"whitespace-normal break-words\">Streamlined regulations for international partnerships<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Cultural Compatibility and Service Excellence<\/h3>\n<p class=\"whitespace-normal break-words\">Vietnamese culture emphasizes respect, hospitality, and dedication to customer satisfaction. These inherent values translate directly into superior customer service experiences, creating natural alignment with international service standards.<\/p>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Bellsystem24 Vietnam: Premier Customer Service Solutions<\/h2>\n<p class=\"whitespace-normal break-words\">Bellsystem24 Vietnam is the industry leader in customer service outsourcing, combining international expertise with deep local knowledge to deliver exceptional results. As a trusted partner for businesses worldwide, we offer comprehensive solutions that transform customer relationships and drive business growth.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Comprehensive Service Portfolio<\/h3>\n<p class=\"whitespace-normal break-words\"><strong>Inbound Customer Support<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Multi-tier technical support and troubleshooting<\/li>\n<li class=\"whitespace-normal break-words\">Order processing and transaction management<\/li>\n<li class=\"whitespace-normal break-words\">Account inquiries and billing support<\/li>\n<li class=\"whitespace-normal break-words\">Complaint handling and resolution<\/li>\n<li class=\"whitespace-normal break-words\">Product information and consultation services<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Outbound Customer Engagement<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Proactive customer outreach and follow-up<\/li>\n<li class=\"whitespace-normal break-words\">Customer satisfaction surveys and feedback collection<\/li>\n<li class=\"whitespace-normal break-words\">Appointment scheduling and confirmation<\/li>\n<li class=\"whitespace-normal break-words\">Win-back campaigns and retention programs<\/li>\n<li class=\"whitespace-normal break-words\">Sales support and lead nurturing<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Omnichannel Support Excellence<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Seamless voice communication management<\/li>\n<li class=\"whitespace-normal break-words\">Professional email support and response management<\/li>\n<li class=\"whitespace-normal break-words\">Real-time chat and messaging services<\/li>\n<li class=\"whitespace-normal break-words\">Social media customer service<\/li>\n<li class=\"whitespace-normal break-words\">Video support and remote assistance<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Advanced Technology Integration<\/h3>\n<p class=\"whitespace-normal break-words\">Bellsystem24 Vietnam leverages cutting-edge technology to enhance service delivery:<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Cloud-Based Infrastructure<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Scalable and flexible service delivery platforms<\/li>\n<li class=\"whitespace-normal break-words\">Reliable uptime and disaster recovery capabilities<\/li>\n<li class=\"whitespace-normal break-words\">Seamless integration with client systems<\/li>\n<li class=\"whitespace-normal break-words\">Real-time performance monitoring and optimization<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Quality Assurance Excellence<\/h3>\n<p class=\"whitespace-normal break-words\">Bellsystem24 Vietnam maintains the highest standards through:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Rigorous agent selection and training programs<\/li>\n<li class=\"whitespace-normal break-words\">Ongoing performance monitoring and feedback<\/li>\n<li class=\"whitespace-normal break-words\">Compliance with international quality standards<\/li>\n<li class=\"whitespace-normal break-words\">Regular customer satisfaction surveys<\/li>\n<li class=\"whitespace-normal break-words\">Continuous process improvement initiatives<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Why Choose Bellsystem24 Vietnam?<\/h2>\n<p class=\"whitespace-normal break-words\">Choosing the right outsourcing partner is crucial for success. Bellsystem24 Vietnam offers compelling advantages that ensure exceptional results:<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Proven Industry Leadership<\/h3>\n<p class=\"whitespace-normal break-words\">With extensive experience serving international clients across diverse industries, Bellsystem24 Vietnam has consistently delivered measurable results. Our track record demonstrates expertise in scaling operations, managing complex requirements, and exceeding client expectations.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Flexible and Scalable Solutions<\/h3>\n<p class=\"whitespace-normal break-words\">Whether you're a growing startup or an established enterprise, Bellsystem24 Vietnam provides solutions that adapt to your needs:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Rapid scaling capabilities to meet demand fluctuations<\/li>\n<li class=\"whitespace-normal break-words\">Flexible service models tailored to specific requirements<\/li>\n<li class=\"whitespace-normal break-words\">Customizable reporting and analytics<\/li>\n<li class=\"whitespace-normal break-words\">Agile response to changing business needs<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Cultural Intelligence and Global Perspective<\/h3>\n<p class=\"whitespace-normal break-words\">Bellsystem24 Vietnam's team combines a deep understanding of Vietnamese business culture with international service standards. This unique perspective enables effective communication with global clients while maximizing local advantages.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Commitment to Innovation<\/h3>\n<p class=\"whitespace-normal break-words\">The company continuously invests in emerging technologies and methodologies:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Regular updates to service delivery platforms<\/li>\n<li class=\"whitespace-normal break-words\">Implementation of advanced analytics and AI<\/li>\n<li class=\"whitespace-normal break-words\">Adoption of best practices from global markets<\/li>\n<li class=\"whitespace-normal break-words\">Ongoing training and development programs<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Transparent Partnership Approach<\/h3>\n<p class=\"whitespace-normal break-words\">Bellsystem24 Vietnam believes in building long-term partnerships through:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Open communication and regular updates<\/li>\n<li class=\"whitespace-normal break-words\">Detailed performance reporting and analytics<\/li>\n<li class=\"whitespace-normal break-words\">Collaborative problem-solving and improvement<\/li>\n<li class=\"whitespace-normal break-words\">Flexible contract terms and arrangements<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Multi-Language Capabilities<\/h3>\n<p class=\"whitespace-normal break-words\">Beyond English and Vietnamese, Bellsystem24 Vietnam offers services in multiple languages, enabling businesses to effectively serve diverse customer bases across different regions and markets.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Risk Management and Compliance<\/h3>\n<p class=\"whitespace-normal break-words\">The company maintains robust risk management protocols:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Comprehensive data security and privacy protection<\/li>\n<li class=\"whitespace-normal break-words\">Compliance with international regulations and standards<\/li>\n<li class=\"whitespace-normal break-words\">Business continuity and disaster recovery planning<\/li>\n<li class=\"whitespace-normal break-words\">Regular security audits and assessments<\/li>\n<\/ul>\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Transform Your Customer Service Strategy Today<\/h2>\n<p class=\"whitespace-normal break-words\">The decision to pursue customer service outsourcing in Vietnam represents a strategic investment in your business\u2019s future success. With Vietnam\u2019s exceptional advantages and Bellsystem24 Vietnam\u2019s industry-leading expertise, you have access to world-class customer service solutions that can dramatically enhance customer satisfaction while optimizing operational costs.<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Ready to revolutionize your customer service approach?<\/strong> Contact Bellsystem24 Vietnam today to explore how our comprehensive customer service outsourcing solutions can transform your business operations. Our team of experts is ready to provide a detailed consultation, demonstrate our capabilities, and develop a customized strategy that aligns with your specific business objectives.<\/p>\n<p class=\"whitespace-normal break-words\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\"><strong>CONTACT US \u2192<\/strong><\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>In an increasingly competitive global marketplace, businesses are discovering that exceptional customer service is no longer optional\u2014it&#8217;s the cornerstone of [&hellip;]<\/p>","protected":false},"author":13,"featured_media":20849,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[167],"class_list":["post-20848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-eng","tag-customer-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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