{"id":2094,"date":"2022-04-14T14:43:13","date_gmt":"2022-04-14T07:43:13","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=2094"},"modified":"2022-04-14T14:43:13","modified_gmt":"2022-04-14T07:43:13","slug":"phuong-phap-cham-soc-khach-hang-chuyen-nghiep","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/phuong-phap-cham-soc-khach-hang-chuyen-nghiep\/","title":{"rendered":"T\u0103ng t\u1ec9 l\u1ec7 quay l\u1ea1i v\u1edbi ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p."},"content":{"rendered":"<h2><strong>Ta\u0323i sao c\u00e2\u0300n ch\u0103m so\u0301c kha\u0301ch ha\u0300ng sau khi ho\u0323 tra\u0309i nghi\u00ea\u0323m di\u0323ch vu\u0323?\u00a0<\/strong><b><\/b><\/h2>\n<p>Nh\u1eefng doanh nghi\u1ec7p th\u00e0nh c\u00f4ng trong kinh doanh v\u00e0 c\u00f3 doanh thu \u1ed5n \u0111\u1ecbnh\u00a0th\u01b0\u1eddng c\u00f3 n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, h\u1ecd v\u1eadn h\u00e0nh b\u1ed9 m\u00e1y ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00f4t c\u00e1ch chu \u0111\u00e1o, k\u1ef9 l\u01b0\u1ee1ng, c\u1ea9n th\u1eadn v\u00e0 h\u1ea7u nh\u01b0 kh\u00f4ng g\u1eb7p b\u1ea5t k\u00ec m\u1ed9t sai s\u00f3t n\u00e0o nh\u1edd v\u1eady m\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd lu\u00f4n c\u1ea3m th\u1ea5y m\u00ecnh c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng . M\u1eb7c d\u00f9 qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u00f3 th\u1ec3 ti\u00eau t\u1ed1n nhi\u1ec1u th\u1eddi gian ,ngu\u1ed3n l\u1ef1c v\u00e0 ng\u00e2n s\u00e1ch, nh\u01b0ng khi doanh nghi\u1ec7p b\u1ea1n l\u00e0m \u0111\u00fang, n\u00f3 s\u1ebd l\u00e0 b\u00e0n \u0111\u1ea1p cho ph\u00e9p b\u1ea1n n\u1ed5i b\u1eadt h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7, khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i ti\u1ebfp t\u1ee5c mua h\u00e0ng t\u1eeb c\u00f4ng ty v\u00e0 duy tr\u00ec danh ti\u1ebfng t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai. H\u00e3y nh\u1edb r\u1eb1ng, \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi t\u1ed1n k\u00e9m\u00a0g\u1ea5p nhi\u1ec1u l\u1ea7n\u00a0so v\u1edbi vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i !<\/p>\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n r\u1ea5t quan tr\u1ecdng v\u00ec n\u00f3 gi\u00fap doanh nghi\u1ec7p:<\/p>\n<ul>\n<li>T\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>T\u0103ng s\u1ed1 ti\u1ec1n kh\u00e1ch h\u00e0ng s\u1ebd chi cho c\u00e1c l\u1ea7n mua sau (Kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng chi nhi\u1ec1u h\u01a1n)<\/li>\n<li>T\u0103ng t\u1ea7n su\u1ea5t kh\u00e1ch h\u00e0ng mua h\u00e0ng.<\/li>\n<li>T\u1ea1o danh ti\u1ebfng t\u00edch c\u1ef1c v\u1ec1 doanh nghi\u1ec7p.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/tao-dong-luc-telesale_d6aaf3478f8c4c6db720921a6ba5a9d7.jpg\" alt=\"after sale customer service\" width=\"503\" height=\"252\" \/><\/p>\n<h2><strong>Nh\u01b0\u0303ng l\u01b0u y\u0301 khi ch\u0103m so\u0301c t\u00ea\u0323p kha\u0301ch ha\u0300ng c\u0169\u00a0<\/strong><\/h2>\n<p>Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, ch\u0103m s\u00f3c t\u1ec7p kh\u00e1ch h\u00e0ng c\u0169 \u0111em l\u1ea1i r\u1ea5t nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p v\u00e0 kh\u00f4ng y\u00eau c\u1ea7u ng\u00e2n s\u00e1ch \u0111\u1eaft \u0111\u1ecf nh\u01b0 t\u00ecm ki\u1ebfm nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi. Tuy nhi\u00ean, \u0111\u1ec3 ch\u0103m s\u00f3c t\u1ec7p kh\u00e1ch h\u00e0ng n\u00e0y m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u00fang \u0111\u1eafn, c\u00e1c doanh nghi\u1ec7p c\u1ea7n c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 chi\u1ebfn thu\u1eadt\u00a0c\u1ee5 th\u1ec3 sau \u0111\u00e2y:<\/p>\n<ul>\n<li>Hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>\u0110\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng v\u1edbi t\u1ea5t c\u1ea3 s\u1ef1 t\u00f4n tr\u1ecdng<\/li>\n<li>Th\u1ef1c hi\u1ec7n l\u1eddi h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n (trong c\u1ea3 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5)<\/li>\n<li>X\u1eed l\u00fd khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 th\u00e0nh th\u1eadt.<\/li>\n<li>Ch\u00fa tr\u1ecdng ch\u0103m s\u00f3c ch\u1ee7 \u0111\u1ed9ng.<\/li>\n<\/ul>\n<p>T\u1ea5t c\u1ea3 c\u00e1c c\u00e1ch ti\u1ebfp c\u1eadn tr\u00ean s\u1ebd g\u00f3p ph\u1ea7n \u0111em t\u1edbi nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 theo th\u1eddi gian c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a, gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eafn b\u00f3 v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n tr\u1ecdn \u0111\u1eddi.<\/p>\n<p><strong>K\u00ea\u0301 hoa\u0323ch ch\u0103m so\u0301c kha\u0301ch ha\u0300ng hi\u1ec7u qu\u1ea3\u00a0<\/strong><b><\/b><\/p>\n<p>Trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 4.0, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p to\u00e0n di\u1ec7n v\u1edbi s\u1ef1 c\u1ea3i ti\u1ebfn c\u1ee7a c\u00f4ng ngh\u1ec7 v\u00e0 k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1. M\u1ed9t k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 c\u1ea7n c\u00f3 quy tr\u00ecnh r\u00f5 r\u00e0ng v\u00e0 nh\u1eefng \u0111i\u1ec3m l\u01b0u \u00fd nh\u01b0 sau:<\/p>\n<p><strong>T\u1ea1o s\u1ef1 hi\u1ec7n di\u1ec7n \u0111a k\u00eanh (Omni-Channel)<\/strong><b><\/b><\/p>\n<p>Nghi\u00ean c\u1ee9u c\u1ee7a McKinsey (2015) \u0111\u00e3 ch\u1ec9 ra xu h\u01b0\u1edbng Digital-Care Channels s\u1ebd ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd trong v\u00f2ng th\u1eadp k\u1ec9 t\u1edbi. C\u00e1c k\u00eanh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 (nh\u01b0 tr\u00f2 chuy\u1ec7n tr\u00ean website, m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 email) chi\u1ebfm<strong>\u00a030%<\/strong>\u00a0trong t\u1ed5ng s\u1ed1 t\u01b0\u01a1ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p tham gia nghi\u00ean c\u1ee9u. \u0110\u1ebfn n\u0103m\u00a0<strong>2021<\/strong>, nh\u1eefng c\u00f4ng ty n\u00e0y tin r\u1eb1ng con s\u1ed1 n\u00e0y s\u1ebd t\u0103ng l\u00ean\u00a0<strong>56%.\u00a0<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/customer_journey_map_ac5d17b89b0d43cdb7c1ac9b4607c6d4_grande.jpg\" alt=\"cskh \u0111a k\u00eanh\" \/><\/p>\n<p>Nguy\u00ean nh\u00e2n c\u1ee7a hi\u1ec7n t\u01b0\u1ee3ng tr\u00ean l\u00e0\u00a0 s\u1ed1 l\u01b0\u1ee3ng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a c\u01b0 d\u00e2n m\u1ea1ng trong m\u1ecdi l\u1ee9a tu\u1ed5i. H\u1ecd giao ti\u1ebfp ch\u1ee7 y\u1ebfu th\u00f4ng qua Internet v\u00e0 t\u1ea5t nhi\u00ean h\u00ecnh th\u00e0nh mong mu\u1ed1n \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c qua c\u00e1c k\u00eanh digital.<\/p>\n<p>Th\u1ea5u hi\u1ec3u nhu c\u1ea7u n\u00e0y t\u1eeb kh\u00e1ch h\u00e0ng, nh\u1eefng gi\u1ea3i ph\u00e1p Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p c\u1ea7n\u00a0 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng gi\u00fap Doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac th\u01b0\u01a1ng hi\u1ec7u, bao g\u1ed3m:\u00a0<strong>K\u00eanh tho\u1ea1i, Email, Live chat, M\u1ea1ng x\u00e3 h\u1ed9i, SMS, Mobile apps\u2026<\/strong>\u00a0b\u1eb1ng duy nh\u1ea5t m\u1ed9t t\u00e0i kho\u1ea3n qu\u1ea3n tr\u1ecb. Vi\u1ec7c\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/omni-channel-contact-center\/\">t\u00edch h\u1ee3p \u0111a k\u00eanh (Omni \u2013 Channel)<\/a>\u00a0mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m ti\u1ec7n nghi nh\u1ea5t, t\u0103ng c\u01b0\u1eddng s\u1ef1 ph\u1ed1i h\u1ee3p v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c c\u1ea3n tr\u1edf giao ti\u1ebfp.<\/p>\n<p><strong>Th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng v\u00e0 l\u1ecbch s\u1eed mua h\u00e0ng\u00a0<\/strong><b><\/b><\/p>\n<p>\u0110\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng t\u1eeb giai \u0111o\u1ea1n b\u1eaft \u0111\u1ea7u ti\u1ebfp x\u00fac v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u1ebfn c\u1ea3 giai \u0111o\u1ea1n sau khi mua l\u00e0 ph\u01b0\u01a1ng th\u1ee9c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng c\u00f4ng t\u00e1c Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 .<\/p>\n<p>Nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean th\u1ebf gi\u1edbi v\u00e0 \u1edf Vi\u1ec7t Nam \u0111\u00e3 v\u00e0 \u0111ang \u00e1p d\u1ee5ng nhi\u1ec1u h\u00ecnh th\u1ee9c c\u00f4ng ngh\u1ec7 AI kh\u00e1c nhau xung quanh d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd \u0111\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1ed1i tho\u1ea1i v\u00e0 t\u01b0\u01a1ng t\u00e1c. Danh m\u1ee5c n\u00e0y bao g\u1ed3m c\u00e1c tr\u00f2 chuy\u1ec7n th\u00f4ng minh th\u00f4ng qua Chatbot ho\u1eb7c ph\u00e2n t\u00edch d\u1eef li\u1ec7u Data Analytics gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft v\u00e0 th\u1ea5u hi\u1ec3u h\u00e0nh vi kh\u00e1ch h\u00e0ng\u00a0(Customer Behavior).<\/p>\n<p><em>N\u1ebfu b\u1ea1n ch\u01b0a hi\u1ec3u Chatbot l\u00e0 g\u00ec ? B\u00e0i vi\u1ebft\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/chatbot-technology\/\">here<\/a>\u00a0s\u1ebd gi\u00fap b\u1ea1n<\/em><\/p>\n<p>B\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp\u00a0<strong>CRM<\/strong>\u00a0trong h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u1ea5t c\u1ea3 th\u00f4ng tin chi ti\u1ebft c\u1ee7a t\u1eadp kh\u00e1ch h\u00e0ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 ho\u00e1 v\u00e0 qu\u1ea3n tr\u1ecb tr\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t. T\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng th\u00f4ng tin Kh\u00e1ch h\u00e0ng\u00a0(Customer Field), quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng\u00a0(Operation Process)\u00a0s\u1ebd \u0111\u01b0\u1ee3c tu\u1ef3 bi\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n ho\u00e0n to\u00e0n d\u1ef1a tr\u00ean t\u1eebng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>For you:<\/strong>\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/quan-ly-hanh-trinh-khach-hang\/\">Qu\u1ea3n l\u00fd h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u1edbi Customer Journey Map<\/a><\/p>\n<p><strong>H\u1ec7 th\u1ed1ng h\u00f3a c\u00e1ch th\u1ee9c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i\u00a0<\/strong><b><\/b><\/p>\n<p>S\u1ef1 quy chu\u1ea9n v\u1ec1 ti\u1ebfp nh\u1eadn v\u00e0 l\u00ean c\u00e1c k\u1ecbch b\u1ea3n t\u00ecnh hu\u1ed1ng th\u00f4ng d\u1ee5ng gi\u00fap vi\u1ec7c x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng v\u1edbi kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n v\u00e0 \u0111\u1ed3ng b\u1ed9.\u00a0 Nh\u00e2n vi\u00ean CSKH c\u1ee7a c\u00e1c doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u1ec1 c\u00e1c c\u1ea5u tr\u00fac cu\u1ed9c g\u1ecdi, m\u1eabu c\u00e2u chu\u1ea9n, c\u00e1c d\u1ea1ng cu\u1ed9c g\u1ecdi \u0111\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u1edbi s\u1ef1 b\u00e0i b\u1ea3n n\u00e0y, h\u1ec7 th\u1ed1ng\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-a-contact-center\/\">Contact Center<\/a>\u00a0c\u1ee7a nh\u1eefng c\u00f4ng ty chuy\u00ean nghi\u1ec7p c\u00f3 th\u1ec3 x\u1eed l\u00fd s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi kh\u1ed5ng l\u1ed3 \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a t\u1eadp \u0111o\u00e0n l\u1edbn, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n<p><em>B\u1eb1ng c\u00e1ch \u0111\u1ea3m b\u1ea3o c\u1ea3 3 y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft tr\u00ean trong quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Bellsystem24-Vietnam \u0111\u00e3 tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00f3ng g\u00f3p v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a h\u01a1n 100 th\u01b0\u01a1ng hi\u1ec7u trong nhi\u1ec1u l\u0129nh v\u1ef1c.\u00a0<\/em><\/p>\n<p><em>N\u1ebfu b\u1ea1n v\u1eabn \u0111ang tr\u0103n tr\u1edf v\u1ec1 vi\u1ec7c \u0111em l\u1ea1i cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t, \u0111\u1ed3ng th\u1eddi s\u1ea3n sinh l\u1ee3i nhu\u1eadn t\u1eeb nghi\u1ec7p v\u1ee5 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh\u00a0nghi\u1ec7p, gi\u1ea3i ph\u00e1p n\u00e0y l\u00e0 d\u00e0nh cho b\u1ea1n.\u00a0<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Ta\u0323i sao c\u00e2\u0300n ch\u0103m so\u0301c kha\u0301ch ha\u0300ng sau khi ho\u0323 tra\u0309i nghi\u00ea\u0323m di\u0323ch vu\u0323?\u00a0 Nh\u1eefng doanh nghi\u1ec7p th\u00e0nh c\u00f4ng trong [&hellip;]<\/p>","protected":false},"author":1,"featured_media":2104,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[8,12],"tags":[38],"class_list":["post-2094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-ex-loyalty","category-kien-thuc","tag-customer-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u0103ng t\u1ec9 l\u1ec7 quay l\u1ea1i v\u1edbi ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p.<\/title>\n<meta name=\"description\" content=\"\u0110\u1ec3 ch\u0103m s\u00f3c t\u1ec7p kh\u00e1ch h\u00e0ng c\u0169 m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u00fang \u0111\u1eafn, c\u00e1c doanh nghi\u1ec7p c\u1ea7n c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 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