{"id":21197,"date":"2025-10-15T10:41:38","date_gmt":"2025-10-15T03:41:38","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=21197"},"modified":"2025-10-15T12:24:55","modified_gmt":"2025-10-15T05:24:55","slug":"ai-voicebot-project-when-humans-teach-machines-to-understand-vietnamese","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/ai-voicebot-project-when-humans-teach-machines-to-understand-vietnamese\/","title":{"rendered":"Voicebot AI Labeling Project \u2013 When humans teach machines to understand the Vietnamese language"},"content":{"rendered":"<h2>CHALLENGES AND REQUIREMENTS OF THE HUMAN RESOURCES PROBLEM<\/h2>\n\n<table id=\"tablepress-24\" class=\"tablepress tablepress-id-24\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Challenge<\/th><th class=\"column-2\">Detailed requirements<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Resources must be tailored to the specific nature of the work.<\/td><td class=\"column-2\">Must provide specialized workers; do not assign labeling tasks to programmers.<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Volume and repeatability<\/td><td class=\"column-2\">Daily data is voluminous and prone to errors without a strict control process.<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Phonetic and regional diversity<\/td><td class=\"column-2\">Workers must be able to understand the local dialect and comprehend the intonation of the Central and Northern regions.<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">High quality, few defects<\/td><td class=\"column-2\">Write correctly, pronounce clearly, and ensure the recorded version accurately reflects what is heard.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-24 from cache -->\n<p>Candidate requirements:<\/p>\n<ul>\n<li>Minimum 1 year of telesales experience<\/li>\n<li>Clear voice, standard pronunciation<\/li>\n<li>Ability to recognize regional accents (e.g., Quang Ngai, Nghe An, Ha Tinh)<\/li>\n<li>Listening, comprehension, and writing skills to convert speech into text<\/li>\n<\/ul>\n<h2>SOLUTION<\/h2>\n<h3>1. Supply of quality personnel<\/h3>\n<p>Bellsystem24 Vietnam provides partners with 10 specialized personnel responsible for listening to Voicebot calls\u2014customers and transcribing voice recordings into text (labeling). All personnel are carefully selected and thoroughly trained to meet technical and phonetic requirements.<\/p>\n<h3 data-start=\"2409\" data-end=\"2448\">2. Daily work process<\/h3>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-21198 size-full aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/11\/Daily-working-process.webp\" alt=\"daily work process\" width=\"801\" height=\"596\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/11\/Daily-working-process.webp 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/11\/Daily-working-process-300x224.webp 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/11\/Daily-working-process-768x572.webp 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2025\/11\/Daily-working-process-16x12.webp 16w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><\/p>\n<p>The process is designed to ensure continuity, transparency, and ease of control for partners.<\/p>\n<h3>3. Highlights of Bellsystem24 Vietnam's labeling service<\/h3>\n<p><strong>Capacity &amp; Service Quality<\/strong><\/p>\n<ul>\n<li>Ability to meet staffing requirements and provide suitable personnel<\/li>\n<li>Ensure performance, accuracy, and output quality as promised (clear SLA, KPI).<\/li>\n<\/ul>\n<p><strong>Flexibility &amp; Responsiveness <\/strong><\/p>\n<ul>\n<li>Personnel, processes, or scenarios can be customized according to specific customer requirements.<\/li>\n<li>Capable of rapid scaling<\/li>\n<\/ul>\n<p><strong>Post-Implementation Costs &amp; Services <\/strong><\/p>\n<ul>\n<li>Reasonable costs, flexible leasing models (by package, by capacity, by number of seats, etc.)<\/li>\n<li>Ensure transparency in reporting, monitoring, and evaluating results.<\/li>\n<\/ul>\n<h2>RESULT<\/h2>\n<ul>\n<li><strong>100% calls received and processed during the day<\/strong>, exceeding the progress commitment<\/li>\n<li>T<span style=\"font-size: 16px;\">All data has been labeled for model training.<\/span><\/li>\n<li>All record labels are checked and scored. <strong>no material errors<\/strong><\/li>\n<li>Labeling quality meets AI quality input standards, containing <strong>standardized metadata<\/strong><\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/ai-training-services\/\" target=\"_blank\" rel=\"noopener\"><strong>Ai training data services  \u2192<\/strong><\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>CHALLENGES AND REQUIREMENTS FOR HUMAN RESOURCES POSITIONS Candidate requirements: Experience in telesales [...]<\/p>","protected":false},"author":1,"featured_media":21200,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4,169],"tags":[],"class_list":["post-21197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-cong-nghe-thong-tin"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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