{"id":2150,"date":"2022-04-14T16:13:17","date_gmt":"2022-04-14T09:13:17","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=2150"},"modified":"2022-04-14T16:13:17","modified_gmt":"2022-04-14T09:13:17","slug":"su-dung-ivr-trong-mua-dich-corona","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/su-dung-ivr-trong-mua-dich-corona\/","title":{"rendered":"Use IVR to send health messages to customers during the Corona season"},"content":{"rendered":"

D\u1ecbch Corona \u0111ang g\u00e2y ra cho c\u1ea3 th\u1ebf gi\u1edbi nh\u1eefng s\u1ef1 s\u1ee3 h\u00e3i v\u00e0 lo l\u1eafng trong su\u1ed1t h\u01a1n 3 th\u00e1ng \u0111\u1ea7u n\u0103m 2020.V\u00e0 \u0111\u1ebfn cu\u1ed1i th\u00e1ng 7 n\u0103m 2020, Corona Virus l\u1ea1i ti\u1ebfp t\u1ee5c tr\u1ed7i d\u1eady ,n\u00f3 reo r\u1eafc n\u1ed7i \u00e1c m\u1ed9ng \u0111\u1ed1i v\u1edbi h\u00e0ng ng\u00e0n doanh nghi\u1ec7p c\u00f9ng v\u1edbi h\u00e0ng tri\u1ec7u ng\u01b0\u1eddi d\u00e2n Vi\u1ec7t Nam.Corona Virus \u0111\u1ebfn k\u00e9o theo h\u00e0ng lo\u1ea1t c\u00e1c m\u1ed1i lo v\u1ec1 s\u1ee9c kh\u1ecfe, c\u00f4ng vi\u1ec7c v\u00e0 ti\u1ec1n b\u1ea1c th\u1ec3 hi\u1ec7n v\u00e0 ph\u1ea3n \u00e1nh r\u00f5 r\u1ec7t trong t\u1eebng h\u00e0nh vi c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. D\u1ea7n d\u1ea7n m\u1ed1i quan t\u00e2m hi\u1ec7n t\u1ea1i c\u1ee7a m\u1ecdi ng\u01b0\u1eddi ch\u1ec9 xoay quanh c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u00f3 ch\u00ednh l\u00e0 nh\u1eefng c\u1eadp nh\u1eadt m\u1edbi nh\u1ea5t v\u1ec1 t\u00ecnh h\u00ecnh d\u1ecbch b\u1ec7nh v\u00e0 nh\u1eefng m\u1eb9o c\u1ea7n thi\u1ebft th\u00f4ng qua c\u00e1c k\u00eanh\u00a0 truy\u1ec1n th\u00f4ng. B\u1ea1n c\u00f3 ngh\u0129, doanh nghi\u1ec7p m\u00ecnh c\u0169ng c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin h\u1eefu \u00edch cho kh\u00e1ch h\u00e0ng?<\/p>\n

N\u1ebfu doanh nghi\u1ec7p b\u1ea1n \u0111ang s\u1eed d\u1ee5ng\u00a0t\u1ed5ng \u0111\u00e0i c\u00f3 t\u00edch h\u1ee3p IVR<\/a>, vi\u1ec7c \u0111\u00f3 th\u1eadt \u0111\u01a1n gi\u1ea3n. \u0110\u00e2y c\u00f3 th\u1ec3 l\u00e0\u00a0\u201cc\u01a1 h\u1ed9i trong m\u00f9a d\u1ecbch\u201d<\/strong>\u00a0\u0111\u1ec3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u00e0 t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng trong kho\u1ea3ng th\u1eddi gian kh\u00f3 kh\u0103n n\u00e0y. C\u00f9ng theo d\u00f5i n\u1ed9i dung d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n

\"thong<\/p>\n

S\u1eed d\u1ee5ng IVR \u0111\u1ec3 th\u00f4ng b\u00e1o ng\u1eebng ho\u1ea1t \u0111\u1ed9ng tr\u00e1nh d\u1ecbch.<\/b><\/h2>\n

Kh\u00f4ng nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ph\u1ea3i t\u1ea1m ng\u1eebng c\u00f4ng vi\u1ec7c v\u00e0 \u1edf nh\u00e0, ngay c\u1ea3 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u0169ng c\u00f3 th\u1ec3. M\u1ed9t IVR th\u00f4ng b\u00e1o t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c ph\u00e1t \u0111i s\u1ebd kh\u00f4ng t\u1ed1n c\u1ee7a b\u1ea1n qu\u00e1 nhi\u1ec1u\u00a0th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c\u00a0\u0111\u1ec3 th\u1ef1c hi\u1ec7n, trong th\u1eddi gian n\u00e0y, kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 t\u1ef1 li\u00ean h\u1ec7 \u0111\u1ebfn b\u1ea1n, h\u00e3y \u0111\u1ec3 IVR t\u1ef1\u00a0\u0111\u1ed9ng ph\u1ea3n h\u1ed3i b\u1eb1ng c\u00e1c IVR m\u1eabu d\u01b0\u1edbi \u0111\u00e2y :<\/p>\n

IVR m\u1eabu:<\/strong>\u00a0K\u00ednh ch\u00e0o qu\u00fd kh\u00e1ch, r\u1ea5t vui v\u00ec qu\u00fd kh\u00e1ch \u0111\u00e3 li\u00ean h\u1ec7 \u0111\u1ebfn [T\u00ean c\u00f4ng ty], nh\u1eb1m th\u1ef1c hi\u1ec7n \u0111\u00fang theo ch\u1ee7 tr\u01b0\u01a1ng c\u1ee7a ch\u00ednh ph\u1ee7 v\u1ec1 quy\u1ebft \u0111\u1ecbnh c\u00e1ch ly to\u00e0n x\u00e3 h\u1ed9i trong th\u1eddi \u0111i\u1ec3m d\u1ecbch Corona \u0111ang b\u00f9ng ph\u00e1t, C\u00f4ng ty [T\u00ean c\u00f4ng ty] xin ch\u00e2n th\u00e0nh th\u00f4ng b\u00e1o \u0111\u1ebfn qu\u00fd kh\u00e1ch th\u1eddi gian t\u1ea1m ng\u1eebng ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra t\u1eeb [Kho\u1ea3ng th\u1eddi gian]. R\u1ea5t mong qu\u00fd kh\u00e1ch th\u00f4ng c\u1ea3m, m\u1ecdi cu\u1ed9c g\u1ecdi c\u1ee7a qu\u00fd kh\u00e1ch trong kho\u1ea3ng th\u1eddi gian s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u v\u00e0o h\u1ec7 th\u1ed1ng v\u00e0 [T\u00ean c\u00f4ng ty] s\u1ebd th\u1ef1c hi\u1ec7n g\u1ecdi l\u1ea1i ngay sau khi tr\u1edf l\u1ea1i ho\u1ea1t \u0111\u1ed9ng. Ch\u00fac qu\u00fd kh\u00e1ch s\u1ee9c kh\u1ecfe!<\/em><\/p>\n

Th\u00f4ng \u0111i\u1ec7p s\u1ee9c kh\u1ecfe.\u00a0<\/b><\/h2>\n

B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng IVR \u0111\u1ec3 th\u1ef1c hi\u1ec7n th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c l\u01b0u \u00fd c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ee9c kh\u1ecfe trong th\u1eddi gian di\u1ec5n ra d\u1ecbch Corona, ngay khi kh\u00e1ch h\u00e0ng v\u1eeba li\u00ean h\u1ec7 \u0111\u1ebfn hotline\u00a0doanh nghi\u1ec7p. IVR s\u1ebd ph\u00e1t ra th\u00f4ng b\u00e1o :<\/p>\n

\u201c \u0110\u1ec3 h\u1ea1n ch\u1ebf vi\u1ec7c l\u00e2y nhi\u1ec5m Corona,\u00a0qu\u00fd kh\u00e1ch\u00a0vui l\u00f2ng th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c ch\u1ec9 th\u1ecb c\u1ee7a ch\u00ednh ph\u1ee7 v\u1ec1 vi\u1ec7c \u0111\u1ea3m b\u1ea3o lu\u00f4n mang kh\u1ea9u trang khi \u0111i ra \u0111\u01b0\u1eddng, r\u1eeda tay b\u1eb1ng c\u1ed3n s\u00e1t khu\u1ea9n ho\u1eb7c c\u00e1c s\u1ea3n ph\u1ea9m v\u1ec7 sinh chuy\u00ean d\u1ee5ng\u201d<\/em><\/p>\n

Sau m\u1eabu IVR, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u00eam 1 \u0111o\u1ea1n IVR kh\u00e1c \u0111\u1ec3 khai th\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n t\u01b0 v\u1ea5n.<\/p>\n

S\u1eed d\u1ee5ng \u0111\u1ec3 th\u00f4ng b\u00e1o, x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng.\u00a0<\/b><\/p>\n

Trong th\u1eddi \u0111i\u1ec3m n\u00e0y, c\u00e1c d\u1ecbch v\u1ee5 giao h\u00e0ng h\u00f3a, v\u1eadn chuy\u1ec3n th\u1ee9c \u0103n s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ea5t nhi\u1ec1u do ng\u01b0\u1eddi d\u00e2n h\u1ea1n ch\u1ebf ra kh\u1ecfi nh\u00e0. V\u00ec th\u1ebf, n\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t doanh nghi\u1ec7p kinh doanh Online ho\u1eb7c d\u1ecbch v\u1ee5 giao h\u00e0ng t\u1eadn n\u01a1i, \u0111\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m nh\u00e2n s\u1ef1 s\u1ebd ho\u1ea1t \u0111\u1ed9ng h\u1ebft c\u00f4ng su\u1ea5t, kh\u00f4ng c\u00f3 th\u1eddi gian ngh\u1ec9 v\u00e0 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i, v\u00ec th\u1ebf c\u1ea7n t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a IVR \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c nh\u1edd kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng, kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3t ng\u01b0\u1eddi g\u1ecdi.<\/p>\n

    \n
  • Th\u1ef1c hi\u1ec7n\u00a0cu\u1ed9c g\u1ecdi ra b\u1eb1ng\u00a0<\/strong>IVR\u00a0\u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/li>\n
  • T\u1ea1o IVR \u0111\u1ec3 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1ec1 t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n

    \u0110\u00e2y l\u00e0 th\u1eddi \u0111i\u1ec3m kh\u00f3 kh\u0103n cho m\u1ecdi ng\u01b0\u1eddi, trong \u0111\u00f3 bao g\u1ed3m m\u1ecdi doanh nghi\u1ec7p. Vi\u1ec7c s\u1eed d\u1ee5ng IVR \u0111\u1ec3 t\u1ea1o ra nh\u1eefng l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng v\u00e0 g\u1eedi c\u00e1c th\u00f4ng b\u00e1o h\u1eefu \u00edch trong th\u1eddi \u0111i\u1ec3m n\u00e0y l\u00e0 vi\u1ec7c l\u00e0m c\u1ea7n thi\u1ebft, c\u00f3 kh\u1ea3 n\u0103ng t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t \u0111\u1ebfn kh\u00e1ch h\u00e0ng.\u00a0Bellsystem24-Vietnam<\/strong>\u00a0ch\u00fac\u00a0doanh nghi\u1ec7p v\u00e0 qu\u00fd kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh\u00a0c\u00f3 s\u1ee9c kh\u1ecfe th\u1eadt t\u1ed1t v\u00e0 gi\u1eef v\u1eefng tinh th\u1ea7n \u0111\u1ec3 v\u01b0\u1ee3t qua th\u1eddi \u0111i\u1ec3m \u0111\u1ea7y th\u00e1ch th\u1ee9c n\u00e0y !<\/p>","protected":false},"excerpt":{"rendered":"

    D\u1ecbch Corona \u0111ang g\u00e2y ra cho c\u1ea3 th\u1ebf gi\u1edbi nh\u1eefng s\u1ef1 s\u1ee3 h\u00e3i v\u00e0 lo l\u1eafng trong su\u1ed1t h\u01a1n 3 […]<\/p>","protected":false},"author":1,"featured_media":2151,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[55],"class_list":["post-2150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-he-thong-contact-center"],"acf":[],"yoast_head":"\nS\u1eed d\u1ee5ng IVR g\u1eedi th\u00f4ng \u0111i\u1ec7p s\u1ee9c kh\u1ecfe \u0111\u1ebfn kh\u00e1ch h\u00e0ng trong m\u00f9a Corona - 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