![\"Thu](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2026\/07\/Thu-thap-giong-noi-cho-AI.webp\")
<\/p>\nVoice AI, tr\u1ee3 l\u00fd \u1ea3o, chatbot tho\u1ea1i v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i \u0111\u1ec1u v\u1eadn h\u00e0nh d\u1ef1a tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng chung: d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i. Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a l\u1edbp d\u1eef li\u1ec7u n\u00e0y s\u1ebd quy\u1ebft \u0111\u1ecbnh ph\u1ea7n l\u1edbn \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 kh\u1ea3 n\u0103ng \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a m\u00f4 h\u00ecnh.<\/p>\n
Gartner t\u1eebng \u0111\u01b0a ra d\u1ef1 b\u00e1o r\u1eb1ng \u0111\u1ebfn n\u0103m 2026, ph\u1ea7n l\u1edbn c\u00e1c d\u1ef1 \u00e1n AI thi\u1ebfu d\u1eef li\u1ec7u \u0111\u1ea1t chu\u1ea9n (AI-ready data) s\u1ebd b\u1ecb \u0111\u00ecnh tr\u1ec7 ho\u1eb7c b\u1ecf d\u1edf gi\u1eefa ch\u1eebng, v\u00e0 nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn nh\u1ea5t kh\u00f4ng n\u1eb1m \u1edf thu\u1eadt to\u00e1n m\u00e0 \u1edf ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o. V\u1edbi gi\u1ecdng n\u00f3i, v\u1ea5n \u0111\u1ec1 c\u00e0ng r\u00f5 n\u00e9t h\u01a1n v\u00ec d\u1eef li\u1ec7u m\u1edf nh\u01b0 LibriSpeech hay Common Voice th\u01b0\u1eddng kh\u00f4ng \u0111\u1ee7 \u0111a d\u1ea1ng gi\u1ecdng v\u00f9ng mi\u1ec1n, thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh hay b\u1ed1i c\u1ea3nh s\u1eed d\u1ee5ng th\u1ef1c t\u1ebf t\u1ea1i Vi\u1ec7t Nam.<\/p>\n
B\u00e0i vi\u1ebft n\u00e0y ph\u00e2n t\u00edch c\u00e1c ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp gi\u1ecdng n\u00f3i cho AI ph\u1ed5 bi\u1ebfn hi\u1ec7n nay, ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u, v\u00e0 nh\u1eefng th\u00e1ch th\u1ee9c doanh nghi\u1ec7p th\u01b0\u1eddng g\u1eb7p khi t\u1ef1 tri\u1ec3n khai.<\/p>\n
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Thu th\u1eadp gi\u1ecdng n\u00f3i cho AI l\u00e0 qu\u00e1 tr\u00ecnh ghi \u00e2m, t\u1ed5 ch\u1ee9c v\u00e0 g\u1eafn metadata cho c\u00e1c m\u1eabu gi\u1ecdng n\u00f3i con ng\u01b0\u1eddi nh\u1eb1m ph\u1ee5c v\u1ee5 hu\u1ea5n luy\u1ec7n ho\u1eb7c ki\u1ec3m th\u1eed m\u00f4 h\u00ecnh h\u1ecdc m\u00e1y. \u0110\u00e2y l\u00e0 m\u1ed9t nh\u00e1nh c\u1ee5 th\u1ec3 trong b\u1ee9c tranh r\u1ed9ng h\u01a1n c\u1ee7a thu th\u1eadp d\u1eef li\u1ec7u AI<\/a>, v\u1ed1n c\u00f2n bao g\u1ed3m c\u1ea3 d\u1eef li\u1ec7u v\u0103n b\u1ea3n, h\u00ecnh \u1ea3nh v\u00e0 video.<\/p>\n Kh\u00e1c v\u1edbi thu \u00e2m ph\u1ee5c v\u1ee5 m\u1ee5c \u0111\u00edch truy\u1ec1n th\u00f4ng hay gi\u1ea3i tr\u00ed, d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i cho AI kh\u00f4ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ed9t b\u1ea3n ghi ho\u00e0n thi\u1ec7n, trau chu\u1ed1t. M\u00e0 m\u1ee5c ti\u00eau l\u00e0 t\u1ea1o ra t\u1eadp m\u1eabu \u0111\u1ee7 l\u1edbn, \u0111\u1ee7 \u0111a d\u1ea1ng v\u00e0 \u0111\u01b0\u1ee3c g\u1eafn nh\u00e3n ch\u00ednh x\u00e1c \u0111\u1ec3 m\u00f4 h\u00ecnh h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch con ng\u01b0\u1eddi th\u1ef1c s\u1ef1 n\u00f3i, bao g\u1ed3m c\u1ea3 nh\u1eefng y\u1ebfu t\u1ed1 m\u00e0 thu \u00e2m th\u00f4ng th\u01b0\u1eddng th\u01b0\u1eddng lo\u1ea1i b\u1ecf nh\u01b0 ng\u1eaft qu\u00e3ng, l\u1eb7p t\u1eeb, gi\u1ecdng \u0111\u1ecba ph\u01b0\u01a1ng hay t\u1ea1p \u00e2m n\u1ec1n.<\/p>\n Gi\u1ecdng n\u00f3i thu th\u1eadp \u0111\u01b0\u1ee3c s\u1ebd \u0111i v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng nh\u01b0 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i t\u1ef1 \u0111\u1ed9ng (ASR), t\u1ed5ng h\u1ee3p gi\u1ecdng n\u00f3i (TTS), tr\u1ee3 l\u00fd \u1ea3o, chatbot tho\u1ea1i ho\u1eb7c c\u00e1c m\u00f4 h\u00ecnh ph\u00e2n t\u00edch c\u1ea3m x\u00fac qua gi\u1ecdng n\u00f3i. M\u1ed7i \u1ee9ng d\u1ee5ng l\u1ea1i \u0111\u1eb7t ra y\u00eau c\u1ea7u kh\u00e1c nhau v\u1ec1 c\u00e1ch thu th\u1eadp, \u0111i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp song song thay v\u00ec m\u1ed9t quy tr\u00ecnh duy nh\u1ea5t.<\/p>\n Speaker \u0111\u1ecdc n\u1ed9i dung \u0111\u00e3 chu\u1ea9n b\u1ecb s\u1eb5n, \u0111\u1ea3m b\u1ea3o \u0111\u1ed9 ch\u00ednh x\u00e1c v\u1ec1 ng\u1eef ph\u00e1p, t\u1eeb v\u1ef1ng v\u00e0 ph\u00e1t \u00e2m.<\/p>\n Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ph\u00f9 h\u1ee3p khi c\u1ea7n d\u1eef li\u1ec7u s\u1ea1ch, c\u00f3 ki\u1ec3m so\u00e1t ch\u1eb7t v\u1ec1 n\u1ed9i dung, th\u01b0\u1eddng d\u00f9ng cho h\u1ec7 th\u1ed1ng TTS, voice assistant ho\u1eb7c audiobook. Nh\u01b0\u1ee3c \u0111i\u1ec3m l\u00e0 gi\u1ecdng \u0111\u1ecdc theo k\u1ecbch b\u1ea3n \u0111\u00f4i khi thi\u1ebfu t\u1ef1 nhi\u00ean so v\u1edbi c\u00e1ch con ng\u01b0\u1eddi giao ti\u1ebfp th\u1ef1c t\u1ebf.<\/p>\n Nhi\u1ec1u speaker tham gia h\u1ed9i tho\u1ea1i kh\u00f4ng k\u1ecbch b\u1ea3n ho\u1eb7c b\u00e1n k\u1ecbch b\u1ea3n, ph\u1ea3n \u00e1nh ng\u1eef \u0111i\u1ec7u, c\u00e1ch ng\u1eaft ngh\u1ec9 v\u00e0 bi\u1ec3u c\u1ea3m c\u1ea3m x\u00fac trong giao ti\u1ebfp \u0111\u1eddi th\u01b0\u1eddng.<\/p>\n \u0110\u00e2y l\u00e0 ngu\u1ed3n d\u1eef li\u1ec7u quan tr\u1ecdng \u0111\u1ec3 hu\u1ea5n luy\u1ec7n voice bot<\/a>, virtual agent ho\u1eb7c c\u00e1c h\u1ec7 th\u1ed1ng c\u1ea7n hi\u1ec3u ng\u1eef c\u1ea3nh h\u1ed9i tho\u1ea1i \u0111a l\u01b0\u1ee3t.<\/p>\n Ghi \u00e2m t\u1ea1i v\u0103n ph\u00f2ng, n\u01a1i c\u00f4ng c\u1ed9ng, nh\u00e0 h\u00e0ng ho\u1eb7c c\u00e1c m\u00f4i tr\u01b0\u1eddng c\u00f3 t\u1ea1p \u00e2m n\u1ec1n th\u1ef1c t\u1ebf.<\/p>\n Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u1ea7n thi\u1ebft khi m\u00f4 h\u00ecnh ph\u1ea3i ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh trong \u0111i\u1ec1u ki\u1ec7n \u00e2m thanh ph\u1ee9c t\u1ea1p ngo\u00e0i ph\u00f2ng lab, ch\u1eb3ng h\u1ea1n \u1ee9ng d\u1ee5ng nh\u1eadn di\u1ec7n gi\u1ecdng n\u00f3i tr\u00ean xe h\u01a1i ho\u1eb7c thi\u1ebft b\u1ecb di \u0111\u1ed9ng ngo\u00e0i tr\u1eddi.<\/p>\n S\u1eed d\u1ee5ng c\u00e1c b\u1ed9 d\u1eef li\u1ec7u c\u00f4ng khai ho\u1eb7c thu th\u1eadp qua n\u1ec1n t\u1ea3ng crowdsource gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed \u1edf giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m \u00fd t\u01b0\u1edfng. Tuy nhi\u00ean, d\u1eef li\u1ec7u d\u1ea1ng n\u00e0y th\u01b0\u1eddng thi\u1ebfu nh\u00e3n chi ti\u1ebft v\u1ec1 speaker, ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng \u0111\u1ed3ng \u0111\u1ec1u v\u00e0 kh\u00f3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u v\u1ec1 thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh hay gi\u1ecdng v\u00f9ng mi\u1ec1n c\u1ee5 th\u1ec3.<\/p>\n V\u1edbi nh\u1eefng doanh nghi\u1ec7p \u0111\u00e3 operate a contact center<\/a>, d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi th\u1ef1c t\u1ebf gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng l\u00e0 ngu\u1ed3n gi\u1ecdng n\u00f3i t\u1ef1 nhi\u00ean, \u0111a d\u1ea1ng v\u00e0 g\u1eafn li\u1ec1n v\u1edbi \u0111\u00fang ng\u1eef c\u1ea3nh nghi\u1ec7p v\u1ee5 m\u00e0 m\u00f4 h\u00ecnh c\u1ea7n ph\u1ee5c v\u1ee5. \u0110\u00e2y c\u0169ng l\u00e0 h\u01b0\u1edbng ti\u1ebfp c\u1eadn m\u00e0 BSV c\u00f3 l\u1ee3i th\u1ebf nh\u1edd n\u1ec1n t\u1ea3ng v\u1eadn h\u00e0nh contact center v\u1edbi 500.000 t\u01b0\u01a1ng t\u00e1c x\u1eed l\u00fd m\u1ed7i ng\u00e0y, gi\u00fap cung c\u1ea5p d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i s\u00e1t v\u1edbi th\u1ef1c t\u1ebf s\u1eed d\u1ee5ng c\u1ee7a t\u1eebng ng\u00e0nh h\u01a1n so v\u1edbi d\u1eef li\u1ec7u ghi \u00e2m gi\u1ea3 l\u1eadp.<\/p>\n M\u1ed9t t\u1eadp d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i \u0111\u1ea1t chu\u1ea9n cho AI c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 tr\u00ean nhi\u1ec1u ti\u00eau ch\u00ed k\u1ef9 thu\u1eadt, kh\u00f4ng ch\u1ec9 d\u1eebng \u1edf vi\u1ec7c \u00e2m thanh nghe r\u00f5.<\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 checklist c\u01a1 b\u1ea3n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i AI:<\/p>\n K\u1ef9 thu\u1eadt \u00e2m thanh<\/strong><\/p>\n Ch\u1ea5t l\u01b0\u1ee3ng phi\u00ean \u00e2m<\/strong><\/p>\n Metadata<\/strong><\/p>\n \u0110\u1ed9 \u0111a d\u1ea1ng m\u1eabu<\/strong><\/p>\n Metadata \u0111i k\u00e8m m\u1ed7i file ghi \u00e2m c\u0169ng quan tr\u1ecdng kh\u00f4ng k\u00e9m n\u1ed9i dung \u00e2m thanh, bao g\u1ed3m th\u00f4ng tin v\u1ec1 \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, gi\u1ecdng \u0111\u1ecba ph\u01b0\u01a1ng v\u00e0 \u0111i\u1ec1u ki\u1ec7n thu \u00e2m c\u1ee7a speaker. M\u1ee9c \u0111\u1ed9 \u0111a d\u1ea1ng c\u1ee7a m\u1eabu speaker quy\u1ebft \u0111\u1ecbnh kh\u1ea3 n\u0103ng m\u00f4 h\u00ecnh ho\u1ea1t \u0111\u1ed9ng t\u1ed1t tr\u00ean nhi\u1ec1u nh\u00f3m ng\u01b0\u1eddi d\u00f9ng kh\u00e1c nhau, thay v\u00ec ch\u1ec9 ch\u00ednh x\u00e1c v\u1edbi m\u1ed9t s\u1ed1 gi\u1ecdng n\u00f3i ph\u1ed5 bi\u1ebfn. Danh s\u00e1ch ti\u00eau ch\u00ed chi ti\u1ebft h\u01a1n v\u1ec1 quy tr\u00ecnh QA v\u00e0 transcription \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y trong ph\u1ea7n c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p c\u1ee7a d\u1ecbch v\u1ee5 thu \u00e2m hu\u1ea5n luy\u1ec7n AI<\/a> t\u1ea1i BSV.<\/p>\n D\u1eef li\u1ec7u gi\u1ecdng n\u00f3i ph\u1ee5c v\u1ee5 nhi\u1ec1u nh\u00f3m \u1ee9ng d\u1ee5ng kh\u00e1c nhau, v\u00e0 m\u1ed7i nh\u00f3m c\u00f3 y\u00eau c\u1ea7u thu th\u1eadp ri\u00eang.<\/p>\n BSV \u0111\u00e3 tri\u1ec3n khai m\u1ed9t s\u1ed1 d\u1ef1 \u00e1n theo h\u01b0\u1edbng n\u00e0y, trong \u0111\u00f3 c\u00f3 d\u1ef1 \u00e1n g\u00e1n nh\u00e3n d\u1eef li\u1ec7u cho h\u1ec7 th\u1ed1ng voicebot<\/a> x\u1eed l\u00fd ti\u1ebfng Vi\u1ec7t v\u00e0 d\u1ef1 \u00e1n thu \u00e2m quy m\u00f4 to\u00e0n qu\u1ed1c<\/a> v\u1edbi h\u00e0ng ngh\u00ecn m\u1eabu gi\u1ecdng ph\u1ee5c v\u1ee5 hu\u1ea5n luy\u1ec7n m\u00f4 h\u00ecnh. Nh\u1eefng d\u1ef1 \u00e1n n\u00e0y cho th\u1ea5y vi\u1ec7c k\u1ebft h\u1ee3p gi\u1eefa quy m\u00f4 speaker v\u00e0 quy tr\u00ecnh QA nhi\u1ec1u l\u1edbp l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i th\u1ef1c s\u1ef1 d\u00f9ng \u0111\u01b0\u1ee3c cho s\u1ea3n xu\u1ea5t, kh\u00f4ng ch\u1ec9 d\u1eebng \u1edf giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m.<\/p>\n T\u1ef1 thu th\u1eadp d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i \u1edf quy m\u00f4 \u0111\u1ee7 l\u1edbn \u0111\u1eb7t ra nhi\u1ec1u b\u00e0i to\u00e1n v\u1eadn h\u00e0nh song song. M\u1ed9t s\u1ed1 th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t nh\u01b0:<\/p>\n Tuy\u1ec3n v\u00e0 qu\u1ea3n l\u00fd speaker \u0111a d\u1ea1ng \u1edf quy m\u00f4 l\u1edbn: <\/span><\/strong>Tr\u00ean th\u1ef1c t\u1ebf, vi\u1ec7c tuy\u1ec3n \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng speaker theo \u0111\u00fang t\u1ef7 l\u1ec7 ph\u00e2n b\u1ed5 n\u00e0y trong th\u1eddi gian ng\u1eafn l\u00e0 b\u00e0i to\u00e1n kh\u00f3, v\u00ec ph\u1ea7n l\u1edbn ngu\u1ed3n tuy\u1ec3n n\u1ed9i b\u1ed9 th\u01b0\u1eddng t\u1eadp trung \u1edf m\u1ed9t v\u00e0i th\u00e0nh ph\u1ed1 l\u1edbn v\u00e0 m\u1ed9t v\u00e0i nh\u00f3m tu\u1ed5i nh\u1ea5t \u0111\u1ecbnh. N\u1ebfu d\u1ef1 \u00e1n y\u00eau c\u1ea7u gi\u1ecdng \u0111a mi\u1ec1n ho\u1eb7c ph\u01b0\u01a1ng ng\u1eef \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee5 th\u1ec3, doanh nghi\u1ec7p bu\u1ed9c ph\u1ea3i m\u1edf r\u1ed9ng tuy\u1ec3n d\u1ee5ng ra nhi\u1ec1u t\u1ec9nh th\u00e0nh, k\u00e9o theo b\u00e0i to\u00e1n \u0111i\u1ec1u ph\u1ed1i, gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng thu \u00e2m v\u00e0 logistics t\u1ea1i nhi\u1ec1u \u0111\u1ecba \u0111i\u1ec3m c\u00f9ng l\u00fac, thay v\u00ec ch\u1ec9 v\u1eadn h\u00e0nh t\u1ea1i m\u1ed9t studio trung t\u00e2m.<\/span><\/p>\n Tu\u00e2n th\u1ee7 ph\u00e1p l\u00fd v\u1ec1 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 gi\u1ecdng n\u00f3i<\/strong><\/p>\n Gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c xem l\u00e0 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n, c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 nh\u1eadn di\u1ec7n ng\u01b0\u1eddi n\u00f3i, n\u00ean vi\u1ec7c thu th\u1eadp c\u1ea7n c\u00f3 quy tr\u00ecnh ph\u00e1p l\u00fd r\u00f5 r\u00e0ng ngay t\u1eeb \u0111\u1ea7u thay v\u00ec x\u1eed l\u00fd sau khi \u0111\u00e3 ghi \u00e2m. C\u1ee5 th\u1ec3, doanh nghi\u1ec7p c\u1ea7n chu\u1ea9n b\u1ecb consent form n\u00eau r\u00f5 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng, ph\u1ea1m vi l\u01b0u tr\u1eef v\u00e0 th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 speaker k\u00fd \u0111\u1ed3ng \u00fd tr\u01b0\u1edbc khi thu \u00e2m; x\u00e1c \u0111\u1ecbnh r\u00f5 quy\u1ec1n s\u1edf h\u1eefu d\u1eef li\u1ec7u sau khi thu th\u1eadp, \u0111\u1eb7c bi\u1ec7t khi c\u00f3 b\u00ean th\u1ee9 ba tham gia thu \u00e2m ho\u1eb7c g\u00e1n nh\u00e3n; v\u00e0 k\u00fd NDA v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan n\u1ebfu d\u1eef li\u1ec7u c\u00f3 y\u1ebfu t\u1ed1 nh\u1ea1y c\u1ea3m ho\u1eb7c li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng th\u1eadt. V\u1edbi c\u00e1c \u0111\u1ed9i ng\u0169 ch\u01b0a c\u00f3 kinh nghi\u1ec7m ph\u00e1p l\u00fd v\u1ec1 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n, \u0111\u00e2y th\u01b0\u1eddng l\u00e0 kh\u00e2u b\u1ecb b\u1ecf s\u00f3t ho\u1eb7c l\u00e0m s\u01a1 s\u00e0i, d\u1eabn \u0111\u1ebfn r\u1ee7i ro ph\u00e1p l\u00fd khi d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng ho\u1eb7c th\u01b0\u01a1ng m\u1ea1i h\u00f3a sau n\u00e0y.<\/p>\n Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng file \u1edf quy m\u00f4 l\u1edbn<\/strong><\/p>\n<\/div>\n M\u1ed9t d\u1ef1 \u00e1n thu \u00e2m quy m\u00f4 l\u1edbn c\u00f3 th\u1ec3 t\u1ea1o ra h\u00e0ng ngh\u00ecn \u0111\u1ebfn h\u00e0ng ch\u1ee5c ngh\u00ecn file ghi \u00e2m, v\u00e0 vi\u1ec7c ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng th\u1ee7 c\u00f4ng t\u1eebng file l\u00e0 kh\u00f4ng kh\u1ea3 thi n\u1ebfu ch\u1ec9 c\u00f3 m\u1ed9t v\u00e0i nh\u00e2n s\u1ef1 ph\u1ee5 tr\u00e1ch. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ed3ng \u0111\u1ec1u, c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng QA nhi\u1ec1u l\u1edbp: l\u1edbp \u0111\u1ea7u ti\u00ean do ch\u00ednh speaker t\u1ef1 nghe l\u1ea1i v\u00e0 ki\u1ec3m tra ngay sau khi thu; l\u1edbp th\u1ee9 hai do \u0111\u1ed9i k\u1ef9 thu\u1eadt ki\u1ec3m tra c\u00e1c th\u00f4ng s\u1ed1 \u00e2m thanh (SNR, sample rate, l\u1ed7i c\u1eaft ti\u1ebfng) v\u00e0 \u0111\u1ed1i chi\u1ebfu transcription; l\u1edbp cu\u1ed1i c\u00f9ng do ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n audit ng\u1eabu nhi\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n tr\u01b0\u1edbc khi giao d\u1eef li\u1ec7u. Thi\u1ebfu m\u1ed9t trong ba l\u1edbp n\u00e0y th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng d\u1eef li\u1ec7u “\u0111\u1ea1t s\u1ed1 l\u01b0\u1ee3ng nh\u01b0ng kh\u00f4ng \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng”, ph\u1ea3i thu l\u1ea1i m\u1ed9t ph\u1ea7n sau khi \u0111\u00e3 giao cho b\u00ean nh\u1eadn, g\u00e2y ph\u00e1t sinh th\u1eddi gian v\u00e0 chi ph\u00ed ngo\u00e0i k\u1ebf ho\u1ea1ch.<\/p>\n Ngu\u1ed3n l\u1ef1c v\u1eadn h\u00e0nh l\u00e0 n\u00fat th\u1eaft ch\u00ednh<\/strong><\/p>\n Thu th\u1eadp d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i th\u01b0\u1eddng ch\u1ec9 l\u00e0 m\u1ed9t giai \u0111o\u1ea1n trong v\u00f2ng \u0111\u1eddi d\u1ef1 \u00e1n AI, vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i ng\u0169 v\u1eadn h\u00e0nh quy m\u00f4 l\u1edbn ch\u1ec9 \u0111\u1ec3 ph\u1ee5c v\u1ee5 giai \u0111o\u1ea1n n\u00e0y r\u1ed3i gi\u1ea3i t\u00e1n sau \u0111\u00f3 th\u01b0\u1eddng kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u1ec1 chi ph\u00ed, v\u00e0 \u0111\u00e2y ch\u00ednh l\u00e0 l\u00fd do khi\u1ebfn nhi\u1ec1u doanh nghi\u1ec7p c\u00e2n nh\u1eafc ph\u01b0\u01a1ng \u00e1n thu\u00ea ngo\u00e0i thay v\u00ec t\u1ef1 x\u00e2y d\u1ef1ng n\u0103ng l\u1ef1c n\u1ed9i b\u1ed9 cho ri\u00eang kh\u00e2u n\u00e0y.<\/p>\n Khi kh\u1ed1i l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a d\u1ef1 \u00e1n v\u01b0\u1ee3t qu\u00e1 n\u0103ng l\u1ef1c n\u1ed9i b\u1ed9, h\u1ee3p t\u00e1c v\u1edbi \u0111\u01a1n v\u1ecb c\u00f3 kinh nghi\u1ec7m v\u1eadn h\u00e0nh thu \u00e2m quy m\u00f4 l\u1edbn gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian tri\u1ec3n khai v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng. BSV cung c\u1ea5p d\u1ecbch v\u1ee5 thu \u00e2m hu\u1ea5n luy\u1ec7n AI<\/a> v\u1edbi \u0111\u1ed9i ng\u0169 h\u01a1n 4.000 speaker tr\u00ean to\u00e0n qu\u1ed1c, quy tr\u00ecnh 6 b\u01b0\u1edbc t\u1eeb ph\u00e2n t\u00edch y\u00eau c\u1ea7u \u0111\u1ebfn giao h\u00e0ng, c\u00f9ng h\u1ec7 th\u1ed1ng QA 3 l\u1edbp cho t\u1eebng file ghi \u00e2m.<\/p>\n V\u1edbi c\u00e1c d\u1ef1 \u00e1n c\u1ea7n x\u1eed l\u00fd th\u00eam b\u01b0\u1edbc g\u00e1n nh\u00e3n sau khi thu \u00e2m, BSV c\u0169ng c\u00f3 d\u1ecbch v\u1ee5 g\u00e1n nh\u00e3n v\u00e0 ch\u00fa th\u00edch d\u1eef li\u1ec7u AI<\/a> \u0111\u1ec3 kh\u00e9p k\u00edn pipeline t\u1eeb d\u1eef li\u1ec7u th\u00f4 \u0111\u1ebfn d\u1eef li\u1ec7u s\u1eb5n s\u00e0ng hu\u1ea5n luy\u1ec7n m\u00f4 h\u00ecnh. Vi\u1ec7c l\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u00e1c ph\u00f9 h\u1ee3p c\u0169ng c\u1ea7n d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed c\u1ee5 th\u1ec3, \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch k\u1ef9 h\u01a1n trong b\u00e0i vi\u1ebft v\u1ec1 c\u00e1ch l\u1ef1a ch\u1ecdn c\u00f4ng ty hu\u1ea5n luy\u1ec7n AI<\/a>.<\/p>\n \u0110\u1ea7u t\u01b0 \u0111\u00fang v\u00e0o kh\u00e2u thu th\u1eadp gi\u1ecdng n\u00f3i mang l\u1ea1i t\u00e1c \u0111\u1ed9ng r\u00f5 r\u1ec7t \u0111\u1ebfn hi\u1ec7u qu\u1ea3 d\u1ef1 \u00e1n AI. Th\u1eddi gian tri\u1ec3n khai \u0111\u01b0\u1ee3c r\u00fat ng\u1eafn nh\u1edd kh\u00f4ng ph\u1ea3i t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 speaker v\u00e0 h\u1ea1 t\u1ea7ng thu \u00e2m t\u1eeb \u0111\u1ea7u.<\/p>\n \u0110\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a m\u00f4 h\u00ecnh c\u1ea3i thi\u1ec7n khi d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u1ee7 \u0111a d\u1ea1ng v\u00e0 \u0111\u01b0\u1ee3c g\u1eafn nh\u00e3n nh\u1ea5t qu\u00e1n, th\u1ec3 hi\u1ec7n qua t\u1ef7 l\u1ec7 l\u1ed7i nh\u1eadn d\u1ea1ng (WER) gi\u1ea3m d\u1ea7n qua c\u00e1c v\u00f2ng hu\u1ea5n luy\u1ec7n. V\u1ec1 chi ph\u00ed, m\u00f4 h\u00ecnh thu\u00ea ngo\u00e0i theo d\u1ef1 \u00e1n ho\u1eb7c theo s\u1ed1 l\u01b0\u1ee3ng speaker th\u01b0\u1eddng t\u1ed1i \u01b0u h\u01a1n so v\u1edbi vi\u1ec7c duy tr\u00ec \u0111\u1ed9i ng\u0169 n\u1ed9i b\u1ed9 ch\u1ec9 ph\u1ee5c v\u1ee5 m\u1ed9t giai \u0111o\u1ea1n thu th\u1eadp d\u1eef li\u1ec7u.<\/p>\n Thu th\u1eadp gi\u1ecdng n\u00f3i cho AI kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 ghi \u00e2m gi\u1ecdng n\u00f3i, m\u00e0 l\u00e0 m\u1ed9t quy tr\u00ecnh c\u00f3 ti\u00eau chu\u1ea9n k\u1ef9 thu\u1eadt, quy m\u00f4 speaker v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng ri\u00eang, \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u1ee7a m\u00f4 h\u00ecnh AI sau n\u00e0y. L\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng tr\u01b0\u1eddng h\u1ee3p, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o ti\u00eau ch\u00ed v\u1ec1 \u0111a d\u1ea1ng d\u1eef li\u1ec7u v\u00e0 tu\u00e2n th\u1ee7 ph\u00e1p l\u00fd, l\u00e0 b\u01b0\u1edbc n\u1ec1n t\u1ea3ng tr\u01b0\u1edbc khi m\u1edf r\u1ed9ng quy m\u00f4 d\u1ef1 \u00e1n.<\/p>\n Bellsystem24 Vietnam c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng b\u1ed9 d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i ch\u1ea5t l\u01b0\u1ee3ng cao cho c\u00e1c d\u1ef1 \u00e1n AI, t\u1eeb thu \u00e2m theo k\u1ecbch b\u1ea3n \u0111\u1ebfn h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean v\u00e0 d\u1eef li\u1ec7u th\u1ef1c \u0111\u1ecba. Li\u00ean h\u1ec7 \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n:<\/p>\nC\u00e1c ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp gi\u1ecdng n\u00f3i<\/h2>\n
Thu \u00e2m theo k\u1ecbch b\u1ea3n<\/h3>\n
Ghi \u00e2m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean<\/h3>\n
Thu \u00e2m trong \u0111i\u1ec1u ki\u1ec7n th\u1ef1c \u0111\u1ecba<\/h3>\n
Khai th\u00e1c d\u1eef li\u1ec7u m\u1edf v\u00e0 crowdsource<\/h3>\n
Ghi \u00e2m cu\u1ed9c g\u1ecdi trong m\u00f4i tr\u01b0\u1eddng v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf<\/h3>\n
Ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u gi\u1ecdng n\u00f3i<\/h2>\n
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\u1ee8ng d\u1ee5ng th\u1ef1c t\u1ebf<\/h2>\n
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Th\u00e1ch th\u1ee9c khi doanh nghi\u1ec7p t\u1ef1 tri\u1ec3n khai<\/h2>\n
\nV\u00ec sao n\u00ean h\u1ee3p t\u00e1c v\u1edbi \u0111\u01a1n v\u1ecb chuy\u00ean nghi\u1ec7p<\/h2>\n
![\"dich](\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2026\/07\/dich-vu-thu-am-giong-noi-cho-AI.webp\")
<\/p>\nBusiness impact v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 c\u1ea7n theo d\u00f5i<\/h2>\n
Conclusion<\/h2>\n