{"id":22005,"date":"2026-07-24T15:12:53","date_gmt":"2026-07-24T08:12:53","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=22005"},"modified":"2026-07-24T15:12:53","modified_gmt":"2026-07-24T08:12:53","slug":"lam-the-nao-de-trien-khai-ai-telesales","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/lam-the-nao-de-trien-khai-ai-telesales\/","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tri\u1ec3n khai AI Telesales hi\u1ec7u qu\u1ea3?"},"content":{"rendered":"

T\u1ef7 l\u1ec7 k\u1ebft n\u1ed1i th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t cu\u1ed9c g\u1ecdi telesale \u0111\u00e3 gi\u1ea3m r\u00f5 r\u1ec7t trong v\u00e0i n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, bu\u1ed9c nhi\u1ec1u doanh nghi\u1ec7p ph\u1ea3i t\u00ecm \u0111\u1ebfn AI nh\u01b0 m\u1ed9t l\u1eddi gi\u1ea3i. Nh\u01b0ng ph\u1ea7n l\u1edbn c\u00e1c d\u1ef1 \u00e1n AI Telesales kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng ban \u0111\u1ea7u, kh\u00f4ng ph\u1ea3i v\u00ec c\u00f4ng ngh\u1ec7 ch\u01b0a \u0111\u1ee7 t\u1ed1t, m\u00e0 v\u00ec doanh nghi\u1ec7p hi\u1ec3u sai b\u1ea3n ch\u1ea5t c\u1ee7a vi\u1ec7c tri\u1ec3n khai.<\/p>\n

Nhi\u1ec1u ng\u01b0\u1eddi v\u1eabn ngh\u0129 AI Telesales \u0111\u01a1n gi\u1ea3n l\u00e0 mua m\u1ed9t ph\u1ea7n m\u1ec1m g\u1ecdi t\u1ef1 \u0111\u1ed9ng r\u1ed3i c\u1eafm v\u00e0o quy tr\u00ecnh b\u00e1n h\u00e0ng hi\u1ec7n c\u00f3. Th\u1ef1c t\u1ebf, AI Telesales \u0111\u00fang ngh\u0129a l\u00e0 vi\u1ec7c \u0111\u01b0a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o t\u1eebng \u0111i\u1ec3m ch\u1ea1m c\u1ee5 th\u1ec3 trong h\u00e0nh tr\u00ecnh telesale, t\u1eeb kh\u00e2u ch\u1ecdn l\u1ecdc d\u1eef li\u1ec7u, g\u1ee3i \u00fd k\u1ecbch b\u1ea3n, cho \u0111\u1ebfn gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, trong khi con ng\u01b0\u1eddi v\u1eabn gi\u1eef vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh \u1edf nh\u1eefng b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t. V\u1edbi nh\u1eefng giao d\u1ecbch c\u00f3 gi\u00e1 tr\u1ecb l\u1edbn ho\u1eb7c quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng li\u00ean quan \u0111\u1ebfn nhi\u1ec1u b\u00ean, d\u00f9 l\u00e0 B2B hay B2C, ranh gi\u1edbi gi\u1eefa h\u1ed7 tr\u1ee3 b\u1eb1ng AI v\u00e0 t\u1ef1 \u0111\u1ed9ng ho\u00e1 to\u00e0n ph\u1ea7n l\u1ea1i c\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng.<\/p>\n

B\u00e0i vi\u1ebft n\u00e0y ph\u00e2n t\u00edch l\u1ed9 tr\u00ecnh tri\u1ec3n khai AI Telesales hi\u1ec7u qu\u1ea3, \u0111\u00e2u l\u00e0 nh\u1eefng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p \u0111\u1ec3 \u1ee9ng d\u1ee5ng AI, v\u00e0 nh\u1eefng y\u00eau c\u1ea7u ph\u00e1p l\u00fd b\u1eaft bu\u1ed9c doanh nghi\u1ec7p Vi\u1ec7t Nam c\u1ea7n tu\u00e2n th\u1ee7 khi tri\u1ec3n khai.<\/p>\n

\"AI<\/p>\n

V\u00ec sao nhi\u1ec1u doanh nghi\u1ec7p tri\u1ec3n khai AI Telesales th\u1ea5t b\u1ea1i?<\/h2>\n

C\u00f3 ba nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn khi\u1ebfn c\u00e1c d\u1ef1 \u00e1n AI Telesales kh\u00f4ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 nh\u01b0 k\u1ef3 v\u1ecdng.<\/p>\n

First,<\/strong> doanh nghi\u1ec7p \u00e1p AI l\u00ean m\u1ed9t quy tr\u00ecnh ch\u01b0a \u0111\u01b0\u1ee3c chu\u1ea9n ho\u00e1. D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ph\u00e2n t\u00e1n, kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m s\u1ea1ch, ph\u00e2n kh\u00fac kh\u00f4ng r\u00f5 r\u00e0ng khi\u1ebfn AI d\u00f9 m\u1ea1nh \u0111\u1ebfn \u0111\u00e2u c\u0169ng kh\u00f4ng c\u00f3 n\u1ec1n t\u1ea3ng \u0111\u1ec3 ph\u00e1t huy. K\u1ebft qu\u1ea3 l\u00e0 AI ch\u1ec9 khu\u1ebfch \u0111\u1ea1i nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u1ed1n \u0111\u00e3 t\u1ed3n t\u1ea1i trong v\u1eadn h\u00e0nh, thay v\u00ec gi\u1ea3i quy\u1ebft ch\u00fang.<\/p>\n

Second,<\/strong> nhi\u1ec1u doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng ho\u00e1 to\u00e0n ph\u1ea7n thay v\u00ec b\u00e1n t\u1ef1 \u0111\u1ed9ng, \u0111\u1eb7c bi\u1ec7t nguy hi\u1ec3m v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 gi\u00e1 tr\u1ecb cao, c\u1ea7n \u0111\u1ed9 tin t\u01b0\u1edfng l\u1edbn. Khi kh\u00e1ch h\u00e0ng nh\u1eadn ra m\u00ecnh \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n thay v\u00ec m\u1ed9t ng\u01b0\u1eddi t\u01b0 v\u1ea5n th\u1ef1c s\u1ef1, m\u1ee9c \u0111\u1ed9 tin t\u01b0\u1edfng gi\u1ea3m m\u1ea1nh ngay t\u1eeb l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean. \u0110\u00e2y c\u0169ng l\u00e0 l\u00fd do v\u00ec sao xu h\u01b0\u1edbng n\u0103m 2026 \u0111ang quay l\u1ea1i \u0111\u1ec1 cao m\u00f4 h\u00ecnh k\u1ebft h\u1ee3p, n\u01a1i AI x\u1eed l\u00fd ph\u1ea7n vi\u1ec7c l\u1eb7p l\u1ea1i c\u00f2n con ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 t\u00ednh thuy\u1ebft ph\u1ee5c.<\/p>\n

Tuesday,<\/strong> doanh nghi\u1ec7p ch\u1ecdn m\u1ed9t gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m \u0111\u00f3ng g\u00f3i s\u1eb5n kh\u00f4ng kh\u1edbp v\u1edbi h\u00e0nh tr\u00ecnh b\u00e1n h\u00e0ng th\u1ef1c t\u1ebf c\u1ee7a ng\u00e0nh m\u00ecnh. M\u1ed9t quy tr\u00ecnh telesale b\u1ea5t \u0111\u1ed9ng s\u1ea3n kh\u00e1c ho\u00e0n to\u00e0n m\u1ed9t quy tr\u00ecnh telesale b\u1ea3o hi\u1ec3m hay gi\u00e1o d\u1ee5c, nh\u01b0ng ph\u1ea7n m\u1ec1m AI Telesales b\u00e1n l\u1ebb theo license th\u01b0\u1eddng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo m\u1ed9t khu\u00f4n chung, khi\u1ebfn doanh nghi\u1ec7p ph\u1ea3i t\u1ef1 u\u1ed1n quy tr\u00ecnh c\u1ee7a m\u00ecnh theo c\u00f4ng c\u1ee5 thay v\u00ec ng\u01b0\u1ee3c l\u1ea1i.<\/p>\n

Vi\u1ec7c c\u00e2n nh\u1eafc gi\u1eefa t\u1ef1 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 v\u00e0 thu\u00ea ngo\u00e0i<\/a> c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1eb7t l\u1ea1i trong b\u1ed1i c\u1ea3nh AI, v\u00ec b\u00e0i to\u00e1n chi ph\u00ed v\u00e0 v\u1eadn h\u00e0nh \u0111\u00e3 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 so v\u1edbi tr\u01b0\u1edbc \u0111\u00e2y.<\/p>\n

L\u1ed9 tr\u00ecnh 5 b\u01b0\u1edbc tri\u1ec3n khai AI Telesales hi\u1ec7u qu\u1ea3<\/h2>\n

B\u01b0\u1edbc 1: Chu\u1ea9n ho\u00e1 d\u1eef li\u1ec7u v\u00e0 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi \u0111\u01b0a AI v\u00e0o.<\/strong><\/p>\n

AI ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t tr\u00ean d\u1eef li\u1ec7u s\u1ea1ch v\u00e0 c\u00f3 c\u1ea5u tr\u00fac. Tr\u01b0\u1edbc khi ngh\u0129 \u0111\u1ebfn c\u00f4ng ngh\u1ec7, doanh nghi\u1ec7p c\u1ea7n l\u00e0m r\u00f5 ch\u00e2n dung kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, ngu\u1ed3n d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o, v\u00e0 c\u00e1ch ph\u00e2n lo\u1ea1i lead theo m\u1ee9c \u0111\u1ed9 ti\u1ec1m n\u0103ng.<\/p>\n

B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh \u0111\u00fang \u0111i\u1ec3m ch\u00e8n AI trong h\u00e0nh tr\u00ecnh g\u1ecdi.<\/strong><\/p>\n

Thay v\u00ec \u0111\u1ec3 AI thay th\u1ebf to\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi, doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh nh\u1eefng kh\u00e2u c\u1ee5 th\u1ec3 m\u00e0 AI mang l\u1ea1i gi\u00e1 tr\u1ecb r\u00f5 r\u1ec7t nh\u1ea5t, ch\u1eb3ng h\u1ea1n nh\u01b0 l\u1ecdc v\u00e0 l\u00e0m s\u1ea1ch d\u1eef li\u1ec7u lead, g\u1ee3i \u00fd k\u1ecbch b\u1ea3n theo th\u1eddi gian th\u1ef1c trong l\u00fac agent \u0111ang g\u1ecdi, t\u1ef1 \u0111\u1ed9ng t\u00f3m t\u1eaft v\u00e0 ghi nh\u1eadn n\u1ed9i dung cu\u1ed9c g\u1ecdi v\u00e0o CRM sau khi k\u1ebft th\u00fac, ho\u1eb7c ch\u1ea5m \u0111i\u1ec3m ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ec3 ph\u1ee5c v\u1ee5 \u0111\u00e0o t\u1ea1o.<\/p>\n

B\u01b0\u1edbc 3: Thi\u1ebft l\u1eadp ranh gi\u1edbi r\u00f5 r\u00e0ng gi\u1eefa vai tr\u00f2 c\u1ee7a AI v\u00e0 con ng\u01b0\u1eddi.<\/strong><\/p>\n

AI n\u00ean \u0111\u00f3ng vai tr\u00f2 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh, c\u00f2n vi\u1ec7c thuy\u1ebft ph\u1ee5c, x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i<\/a> v\u00e0 ch\u1ed1t deal v\u1eabn n\u00ean do con ng\u01b0\u1eddi \u0111\u1ea3m nhi\u1ec7m, \u0111\u1eb7c bi\u1ec7t v\u1edbi c\u00e1c giao d\u1ecbch gi\u00e1 tr\u1ecb cao ho\u1eb7c c\u1ea7n x\u00e2y d\u1ef1ng l\u00f2ng tin.<\/p>\n

B\u01b0\u1edbc 4: T\u00edch h\u1ee3p AI v\u1edbi h\u1ec7 th\u1ed1ng s\u1eb5n c\u00f3 thay v\u00ec v\u1eadn h\u00e0nh r\u1eddi r\u1ea1c.<\/strong><\/p>\n

M\u1ed9t c\u00f4ng c\u1ee5 AI Telesales ch\u1ec9 th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 khi d\u1eef li\u1ec7u n\u00f3 t\u1ea1o ra ch\u1ea3y th\u1eb3ng v\u00e0o CRM system<\/a> m\u00e0 \u0111\u1ed9i ng\u0169 sales \u0111ang s\u1eed d\u1ee5ng h\u00e0ng ng\u00e0y. N\u1ebfu insight t\u1eeb AI kh\u00f4ng \u0111\u1ebfn \u0111\u01b0\u1ee3c n\u01a1i nh\u00e2n vi\u00ean \u0111ang l\u00e0m vi\u1ec7c, vi\u1ec7c \u00e1p d\u1ee5ng s\u1ebd nhanh ch\u00f3ng b\u1ecb b\u1ecf d\u1edf.<\/p>\n

B\u01b0\u1edbc 5: \u0110o l\u01b0\u1eddng b\u1eb1ng KPI c\u1ee5 th\u1ec3 v\u00e0 t\u1ed1i \u01b0u li\u00ean t\u1ee5c.<\/strong><\/p>\n

C\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 t\u1ef7 l\u1ec7 k\u1ebft n\u1ed1i, chi ph\u00ed tr\u00ean m\u1ed7i lead (CPL), th\u1eddi gian x\u1eed l\u00fd trung b\u00ecnh (AHT) v\u00e0 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i c\u1ea7n \u0111\u01b0\u1ee3c theo d\u00f5i tr\u01b0\u1edbc v\u00e0 sau khi tri\u1ec3n khai AI \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u00fang m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3, thay v\u00ec ch\u1ec9 d\u1ef1a v\u00e0o c\u1ea3m nh\u1eadn.<\/p>\n

Doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1ch t\u00ednh KPI Telesale<\/a> \u0111\u1ec3 x\u00e2y d\u1ef1ng b\u1ed9 ch\u1ec9 s\u1ed1 ph\u00f9 h\u1ee3p cho t\u1eebng giai \u0111o\u1ea1n tri\u1ec3n khai.<\/p>\n

S\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 n\u00e0o ph\u00f9 h\u1ee3p \u0111\u1ec3 tri\u1ec3n khai AI Telesales?<\/h2>\n

Kh\u00f4ng ph\u1ea3i s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 n\u00e0o c\u0169ng ph\u00f9 h\u1ee3p \u0111\u1ec3 \u1ee9ng d\u1ee5ng AI \u1edf m\u1ee9c \u0111\u1ed9 nh\u01b0 nhau. Vi\u1ec7c nh\u1eadn di\u1ec7n \u0111\u00fang nh\u00f3m s\u1ea3n ph\u1ea9m gi\u00fap doanh nghi\u1ec7p tr\u00e1nh \u0111\u1ea7u t\u01b0 sai ch\u1ed7.<\/p>\n

Nh\u00f3m ph\u00f9 h\u1ee3p<\/strong> \u0111\u1ec3 AI ph\u00e1t huy vai tr\u00f2 h\u1ed7 tr\u1ee3 m\u1ea1nh g\u1ed3m:<\/p>\n