{"id":2850,"date":"2022-05-09T17:17:31","date_gmt":"2022-05-09T10:17:31","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=2850"},"modified":"2024-09-16T09:16:43","modified_gmt":"2024-09-16T02:16:43","slug":"so-hoa-quy-trinh-cham-soc-khach-hang-cho-chuoi-sieu-thi","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/so-hoa-quy-trinh-cham-soc-khach-hang-cho-chuoi-sieu-thi\/","title":{"rendered":"Digitizing processes and enhancing customer care for supermarket chains"},"content":{"rendered":"<h2><b>Solution Deployment<\/b><\/h2>\n<p>Bellsystem24 Vi\u1ec7t Nam h\u1ed7 tr\u1ee3 si\u00eau th\u1ecb tri\u1ec3n khai nh\u00f3m gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n, gi\u00fap s\u1ed1 h\u00f3a v\u00e0 tinh g\u1ecdn quy tr\u00ecnh qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng &#8211; b\u00e1n h\u00e0ng &#8211; Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<h3>Thi\u1ebft k\u1ebf h\u1ec7 th\u1ed1ng Cloud Contact Center v\u00e0 CRM chuy\u00ean bi\u1ec7t<\/h3>\n<p>Gi\u1ea3i ph\u00e1p contact center thi\u1ebft l\u1eadp ch\u1ebf \u0111\u1ed9 \u0111\u1ecbnh tuy\u1ebfn th\u00f4ng minh gi\u00fap:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Th\u1ed1ng nh\u1ea5t m\u1ed9t \u0111\u1ea7u s\u1ed1 cho t\u1ea5t c\u1ea3 c\u1eeda h\u00e0ng c\u1ee7a Chu\u1ed7i si\u00eau th\u1ecb.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Gi\u1ea3m th\u1eddi gian ch\u1edd, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\u0110\u1ecbnh tuy\u1ebfn d\u1ef1a tr\u00ean k\u1ef9 n\u0103ng, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c g\u1ea7n nh\u1ea5t.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">B\u00e1o c\u00e1o \u0111\u1ea7y \u0111\u1ee7 v\u00e0 chi ti\u1ebft v\u1ec1 t\u1eebng k\u00eanh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<p>H\u1ec7 th\u1ed1ng Telehub t\u00edch h\u1ee3p CRM may \u0111o h\u1ed7 tr\u1ee3 t\u00f9y ch\u1ec9nh giao di\u1ec7n l\u00ean \u0111\u01a1n h\u00e0ng, cho ph\u00e9p nh\u00e2n vi\u00ean l\u00ean \u0111\u01a1n h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1eeb h\u00ea\u0323 th\u00f4\u0301ng CRM v\u1edbi th\u00f4ng tin s\u1ea3n ph\u1ea9m, \u0111\u01a1n gi\u00e1, t\u1ed3n kho, ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i c\u1eadp nh\u1eadt li\u00ean t\u1ee5c t\u1eeb \u0111\u1ed3ng b\u1ed9 v\u1edbi POS, Oracle ERP gi\u00fap t\u1ed1i \u01b0u th\u1eddi gian ph\u1ea3n h\u1ed3i, l\u01b0\u1ee3c b\u1ecf c\u00e1c c\u00f4ng \u0111o\u1ea1n th\u1ee7 c\u00f4ng t\u1eeb Excel.<\/p>\n<p>Ngo\u00e0i ra, t\u1ea5t c\u1ea3 k\u00eanh b\u00e1n c\u1ee7a h\u1ec7 th\u1ed1ng si\u00eau th\u1ecb (bao g\u1ed3m website, mobile app, Zalo shop, Grabmart, Shopee Food, \u2026 \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p \u0111\u1ed3ng b\u1ed9. Nh\u1edd v\u1eady, qu\u1ea3n l\u00fd si\u00eau th\u1ecb d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd t\u1eadp trung th\u00f4ng tin kh\u00e1ch h\u00e0ng, \u0111\u01a1n h\u00e0ng, gi\u00e1m s\u00e1t hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng c\u0169ng nh\u01b0 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1eebng k\u00eanh.<\/p>\n<p>Nh\u00e2n vi\u00ean v\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng tri\u1ec3n khai c\u00e1c t\u00e1c v\u1ee5 theo d\u00f5i hay t\u01b0\u01a1ng t\u00e1c nhanh ch\u00f3ng v\u1edbi kh\u00e1ch h\u00e0ng qua giao di\u1ec7n desktop ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i c\u00f3 k\u1ebft n\u1ed1i Internet.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/53.fs1.hubspotusercontent-na1.net\/hubfs\/53\/Gestiona%20un%20call%20center%20efectivamente.jpg\" alt=\"Call center: qu\u00e9 es, tipos, funciones y c\u00f3mo implementarlo\" width=\"647\" height=\"431\" \/><\/p>\n<h3>T\u1ef1 \u0111\u1ed9ng h\u00f3a Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n<p>Bellsystem24 Vi\u1ec7t Nam x\u00e2y d\u1ef1ng mobile app ch\u0103m s\u00f3c cho th\u00e0nh vi\u00ean th\u00e2n thi\u1ebft, t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng CRM k\u1ebft n\u1ed1i qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng. Ph\u00e2n lo\u1ea1i t\u1ec7p kh\u00e1ch h\u00e0ng theo \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh v\u00e0 khu v\u1ef1c \u0111\u1ecba l\u00fd. T\u1ef1 \u0111\u1ed9ng g\u1eedi th\u00f4ng b\u00e1o qua \u1ee9ng d\u1ee5ng, t\u1ef1 \u0111\u1ed9ng g\u1eedi SMS, Email ph\u00f9 h\u1ee3p theo k\u1ecbch b\u1ea3n v\u00e0 l\u1ecbch tr\u00ecnh c\u00f3 s\u1eb5n t\u1edbi t\u1ec7p kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p.<\/p>\n<p>\u1ee8ng d\u1ee5ng Chatbot, Voicebot hi\u1ec7u qu\u1ea3 gi\u00fap t\u1ed1i \u01b0u nh\u00e2n s\u1ef1 v\u00e0 chi ph\u00ed khi tri\u1ec3n khai c\u00e1c chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng\/ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u1edf quy m\u00f4 l\u1edbn.<\/p>\n<p>Khi xem b\u00e1o c\u00e1o \u201cH\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng\u201d tr\u00ean ph\u1ea7n m\u1ec1m Telehub, Chu\u1ed7i Si\u00eau th\u1ecb s\u1ebd n\u1eafm b\u1eaft r\u00f5 h\u01a1n v\u1ec1 l\u1ecbch s\u1eed mua h\u00e0ng, xu h\u01b0\u1edbng h\u00e0nh vi mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1eddi gian mua s\u1eafm c\u1ee7a kh\u00e1ch, s\u1ea3n ph\u1ea9m ch\u1ecdn mua \u2026 t\u1eeb \u0111\u00f3 c\u00f3 nh\u1eefng n\u1eafm b\u1eaft \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i\/ c\u00e1c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi kh\u00e1ch.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.linksolution.com.ar\/wp-content\/uploads\/2020\/11\/habilidades-call-center.jpg\" alt=\"10 Habilidades para Trabajar en un Call Center - LinkSolution\" width=\"632\" height=\"474\" \/><\/p>\n<h3>Gi\u1ea3i ph\u00e1p Mystery Shopping<\/h3>\n<p>M\u1ed9t trong s\u1ed1 c\u00e1c ch\u00eca kh\u00f3a gi\u00fap Chu\u1ed7i ho\u1ea1t \u0111\u1ed9ng th\u00e0nh c\u00f4ng l\u00e0 vi\u1ec7c chu\u1ea9n h\u00f3a quy tr\u00ecnh v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p>Bellsystem24 Vi\u1ec7t Nam t\u1eb7ng k\u00e8m doanh nghi\u1ec7p gi\u1ea3i ph\u00e1p <a href=\"https:\/\/bell24vietnam.vn\/en\/mystery-shopping-service\/\">TripleS (Mystery Shopping)<\/a> , gi\u00fap b\u00ed m\u1eadt r\u00e0 so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng ti\u1ebfp nh\u1eadn v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng. T\u1eeb \u0111\u00f3 gi\u00fap l\u00e3nh \u0111\u1ea1o c\u1ea5p cao c\u00f3 c\u00e1i nh\u00ecn th\u1ef1c t\u1ebf, s\u00e2u s\u00e1t v\u00e0 kh\u00e1ch quan v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u1eadn h\u00e0nh hi\u1ec7n t\u1ea1i c\u1ee7a c\u00e1c si\u00eau th\u1ecb v\u00e0 c\u00e1c k\u00eanh b\u00e1n.<\/p>\n<h2><b>Result<\/b><\/h2>\n<p>Vi\u1ec7c s\u1eed d\u1ee5ng T\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh t\u00edch h\u1ee3p CRM chuy\u00ean bi\u1ec7t \u0111\u00e3 gi\u00fap Chu\u1ed7i si\u00eau th\u1ecb h\u00f3a \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u, chu\u1ea9n h\u00f3a quy tr\u00ecnh V\u1eadn h\u00e0nh, t\u0103ng tr\u01b0\u1edfng n\u0103ng su\u1ea5t v\u00e0 s\u1ed1 l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>Trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai d\u1ef1 \u00e1n, Bellsystem24 Vi\u1ec7t Nam c\u0169ng cung c\u1ea5p h\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o real-time chuy\u00ean s\u00e2u v\u00e0 chi ti\u1ebft, t\u1eeb \u0111\u00f3 gi\u00fap \u0111\u1ed1i t\u00e1c theo d\u00f5i \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ee9c th\u1eddi<\/p>\n<p>Vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p t\u0103ng c\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh to\u00e0n di\u1ec7n t\u1eeb kh\u00e2u ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u0111\u1ebfn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau mua h\u00e0ng \u0111\u00e3 gi\u00fap Chu\u1ed7i si\u00eau th\u1ecb cross-sell v\u00e0 upsell t\u1ed1t h\u01a1n c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>","protected":false},"excerpt":{"rendered":"<p>Tri\u1ec3n khai gi\u1ea3i ph\u00e1p Bellsystem24 Vi\u1ec7t Nam h\u1ed7 tr\u1ee3 si\u00eau th\u1ecb tri\u1ec3n khai nh\u00f3m gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n, gi\u00fap s\u1ed1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16044,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[147,4],"tags":[30],"class_list":["post-2850","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-case-study","tag-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>S\u1ed1 h\u00f3a quy tr\u00ecnh v\u00e0 t\u0103ng c\u01b0\u1eddng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho chu\u1ed7i si\u00eau th\u1ecb<\/title>\n<meta name=\"description\" content=\"Bellsystem24-Vietnam h\u1ed7 tr\u1ee3 si\u00eau th\u1ecb tri\u1ec3n khai nh\u00f3m gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n, gi\u00fap s\u1ed1 h\u00f3a v\u00e0 tinh g\u1ecdn quy tr\u00ecnh qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng - b\u00e1n h\u00e0ng - 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