{"id":3210,"date":"2022-05-13T09:00:22","date_gmt":"2022-05-13T02:00:22","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=3210"},"modified":"2024-09-25T10:33:37","modified_gmt":"2024-09-25T03:33:37","slug":"giai-phap-mystery-shopping-cho-doanh-nghiep-xang-dau","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/giai-phap-mystery-shopping-cho-doanh-nghiep-xang-dau\/","title":{"rendered":"Secret Service Solutions for Oil and Gas Businesses"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-15963 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/xang-dau.jpg\" alt=\"\" width=\"960\" height=\"576\" \/><\/p>\n<h2>TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/h2>\n<p>Gi\u1ea3i ph\u00e1p TripleS\/Secret Service Solution h\u1ed7 tr\u1ee3 \u0111\u00e1nh gi\u00e1 v\u00e0 ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 t\u1ea1i chu\u1ed7i c\u1eeda h\u00e0ng c\u1ee7a A t\u1ea1i c\u00e1c t\u1ec9nh th\u00e0nh ph\u00eda B\u1eafc tr\u01b0\u1edbc, trong v\u00e0 sau s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. T\u1eeb \u0111\u00f3 mang l\u1ea1i m\u1ed9t g\u00f3c nh\u00ecn kh\u00e1ch quan v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a A d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3>1. Th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 c\u00e1c k\u00eanh online, th\u1ed1ng nh\u1ea5t k\u1ecbch b\u1ea3n \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t<\/h3>\n<p>Ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t tr\u00ean c\u00e1c k\u00eanh online (Website &#8211; live chat, Fanpage, Hotline) c\u1ee7a doanh nghi\u1ec7p A. \u0110\u1ed3ng th\u1eddi team TripleS c\u1ee7a Bellsystem24 Vi\u1ec7t Nam s\u1ebd c\u00f9ng doanh nghi\u1ec7p A xem x\u00e9t v\u00e0 thi\u1ebft k\u1ebf checklist, k\u1ecbch b\u1ea3n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 danh s\u00e1ch c\u00e1c Chi nh\u00e1nh\/Ph\u00f2ng giao d\u1ecbch \u0111\u1ea3m b\u1ea3o \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c c\u00e1c y\u1ebfu t\u1ed1:<\/p>\n<ul>\n<li style=\"font-weight: 400\">C\u00e1ch th\u1ee9c ti\u1ebfp nh\u1eadn th\u00f4ng tin c\u1ee7a \u0111\u1ed9i ng\u0169 CSKH<\/li>\n<li style=\"font-weight: 400\">T\u01b0 v\u1ea5n, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng, c\u00f3 \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o c\u00e1c b\u1ed9 ch\u1ec9 s\u1ed1 KPI m\u00e0 IQ8 \u0111\u01b0a ra hay kh\u00f4ng<\/li>\n<li style=\"font-weight: 400\">Chi ti\u1ebft c\u1ea3 qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m KH<\/li>\n<li style=\"font-weight: 400\">D\u1ec5 hi\u1ec3u<\/li>\n<li style=\"font-weight: 400\">Upsale, CrossSale\u2026<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Sau khi tuy\u1ec3n d\u1ee5ng \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 kh\u1ea3o s\u00e1t ph\u00f9 h\u1ee3p v\u1edbi t\u1ec7p kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a A, s\u1edf h\u1eefu nh\u1eefng k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3, Bellsystem24 Vi\u1ec7t Nam s\u1ebd ti\u1ebfn h\u00e0nh \u0111\u00e0o t\u1ea1o v\u1edbi ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1eb7c bi\u1ec7t nh\u01b0 c\u00e1c k\u1ef9 n\u0103ng khai th\u00e1c th\u00f4ng tin, \u0111\u00e1nh gi\u00e1 quy tr\u00ecnh, c\u00e1ch th\u1ef1c hi\u1ec7n b\u1ea3ng c\u00e2u h\u1ecfi, danh s\u00e1ch ki\u1ec3m tra hay d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o, \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng kh\u1ea3o s\u00e1t \u0111\u00fang v\u00e0 \u0111\u1ee7 nh\u1ea5t. \u0110\u1ed3ng th\u1eddi c\u0169ng cam k\u1ebft l\u01b0u tr\u1eef v\u00e0 b\u1ea3o m\u1eadt th\u00f4ng tin.<\/p>\n<h3>2. \u0110\u00e1nh gi\u00e1 offline \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn tr\u1ef1c quan v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h3>\n<p>Sau khi \u0111\u00e3 ho\u00e0n thi\u1ec7n k\u1ebf ho\u1ea1ch kh\u1ea3o s\u00e1t v\u00e0 tuy\u1ec3n d\u1ee5ng, c\u00e1c chuy\u00ean vi\u00ean s\u1ebd ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng c\u1ee7a A theo b\u1ea3ng quy chu\u1ea9n. So s\u00e1nh gi\u1eefa b\u1ea3n nghi\u00ean c\u1ee9u k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng, r\u00e0 so\u00e1t s\u1ef1 ch\u00eanh l\u1ec7ch gi\u1eefa l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n tr\u00ean th\u1ef1c t\u1ebf. \u0110o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng theo th\u1eddi gian th\u1ef1c. D\u1ef1a v\u00e0o nh\u1eefng k\u1ebft qu\u1ea3 \u0111\u00f3 \u0111\u1ec3 \u0111\u01b0a ra \u0111\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c trong t\u01b0\u01a1ng lai.<\/p>\n<figure id=\"attachment_17518\" aria-describedby=\"caption-attachment-17518\" style=\"width: 612px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-17518\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/05\/khach-hang-bi-mat-nganh-xang.webp\" alt=\"\" width=\"612\" height=\"612\" \/><figcaption id=\"caption-attachment-17518\" class=\"wp-caption-text\"><em>Mystery shopper s\u1ebd \u0111\u00f3ng gi\u1ea3 l\u00e0m kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eebng \u0111i\u1ec3m giao d\u1ecbch \u0111\u1ec3 \u0111\u00e1nh gi\u00e1<\/em><\/figcaption><\/figure>\n<h3>3. \u0110\u00e1nh gi\u00e1 CSKH sau b\u00e1n<\/h3>\n<p>TripleS (Mystery Shopping Solution) ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 vi\u1ec7c ch\u0103m s\u00f3c, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m sau b\u00e1n. \u0110\u00e1nh gi\u00e1 vi\u1ec7c t\u01b0 v\u1ea5n upsale, cross sale. To\u00e0n b\u1ed9 quy tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u1ec1u l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi v\u00e0 c\u00f4ng ngh\u1ec7, gi\u1ea3m thi\u1ec7u t\u1ed1i \u0111a nh\u1eefng sai l\u1ec7ch v\u00e0 ch\u1ee7 quan, t\u1eeb \u0111\u00f3 cho ra k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t ch\u00ednh x\u00e1c nh\u1ea5t.<\/p>\n<h3>4. B\u00e1o c\u00e1o hi\u1ec3n th\u1ecb tr\u1ef1c quan, r\u00f5 r\u00e0ng<\/h3>\n<p>Sau khi ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t tr\u01b0\u1edbc, trong v\u00e0 sau b\u00e1n h\u00e0ng, \u0111\u1ed9i ng\u0169 TripleS s\u1ebd t\u1ed5ng h\u1ee3p c\u00e1c b\u00e1o c\u00e1o, chu\u1ed7i clip quay tr\u1ef1c ti\u1ebfp tr\u1ea3i nghi\u1ec7m v\u00e0 b\u1ea3ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng g\u1eedi t\u1edbi doanh nghi\u1ec7p A.<\/p>\n<p>M\u1ecdi b\u00e1o c\u00e1o hi\u1ec7n th\u1ecb tr\u1ef1c quan, d\u1ec5 d\u00e0ng theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 tr\u1ef1c ti\u1ebfp.<\/p>\n<h2>Result<\/h2>\n<p>Gi\u1ea3i ph\u00e1p TripleS\/Mystery Shopping Solution mang l\u1ea1i m\u1ed9t g\u00f3c nh\u00ecn kh\u00e1ch quan v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p A d\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li style=\"font-weight: 400\">L\u01b0\u1ee3ng h\u00f3a s\u1ef1 c\u1ea3i thi\u1ec7n ho\u1eb7c s\u1ee5t gi\u1ea3m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, hay c\u1ee5 th\u1ec3 h\u01a1n l\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u00fang v\u00e0 hi\u1ec7u qu\u1ea3 quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a A;<\/li>\n<li style=\"font-weight: 400\">Ghi nh\u1eadn nh\u1eefng \u0111i\u1ec3m y\u1ebfu v\u00e0 \u0111i\u1ec3m m\u1ea1nh trong quy tr\u00ecnh kinh doanh c\u1ee7a c\u00f4ng ty;<\/li>\n<li style=\"font-weight: 400\">Ph\u00e1t hi\u1ec7n c\u00e1c sai ph\u1ea1m\/l\u1ed7i ch\u1ee7 quan ho\u1eb7c kh\u00e1ch quan \u0111\u1ebfn t\u1eeb nh\u00e2n s\u1ef1, c\u00f4ng ngh\u1ec7 hay c\u00e1c c\u01a1 ch\u1ebf d\u1eabn \u0111\u1ebfn s\u1ef1 thi\u1ebfu h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng;<\/li>\n<li style=\"font-weight: 400\">Li\u00ean k\u1ebft c\u00f4ng t\u00e1c \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c trong chi\u1ebfn l\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a I;<\/li>\n<li style=\"font-weight: 400\">G\u00f3p ph\u1ea7n l\u00e0m t\u0103ng tr\u01b0\u1edfng doanh thu b\u00e1n h\u00e0ng th\u00f4ng qua vi\u1ec7c b\u00f9 \u0111\u1eafp nh\u1eefng l\u1ed7 h\u1ed5ng trong D\u1ecbch v\u1ee5 v\u00e0 Quy tr\u00ecnh kinh doanh c\u1ee7a Doanh nghi\u1ec7p.<\/li>\n<\/ul>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\"><\/div>","protected":false},"excerpt":{"rendered":"<p>TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P Gi\u1ea3i ph\u00e1p TripleS\/Secret Service Solution h\u1ed7 tr\u1ee3 \u0111\u00e1nh gi\u00e1 v\u00e0 ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":15963,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[130],"class_list":["post-3210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-ban-le"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Secret Service Solutions cho doanh nghi\u1ec7p x\u0103ng d\u1ea7u<\/title>\n<meta name=\"description\" content=\"Vi\u1ec7c m\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi r\u1ed9ng kh\u1eafp Vi\u1ec7t Nam c\u0169ng y\u00eau c\u1ea7u s\u1ef1 \u0111\u1ed3ng b\u1ed9 trong vi\u1ec7c mang nh\u1eefng d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t, chu\u1ea9n ch\u1ec9 nh\u1ea5t\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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