{"id":3250,"date":"2022-09-13T10:31:26","date_gmt":"2022-09-13T03:31:26","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=3250"},"modified":"2024-07-17T03:16:45","modified_gmt":"2024-07-17T03:16:45","slug":"ung-dung-minh-hoa-thuc-tien-ve-autocall-trong-tu-dong-hoa-cho-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/ung-dung-minh-hoa-thuc-tien-ve-autocall-trong-tu-dong-hoa-cho-doanh-nghiep\/","title":{"rendered":"Practical application and illustration of Autocall in business automation"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Autocall hay h\u1ec7 th\u1ed1ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng cho ph\u00e9p doanh nghi\u1ec7p g\u1ecdi ra v\u1edbi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn c\u00f9ng l\u00fac, v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m, th\u00f4ng \u0111i\u1ec7p m\u00e0 ch\u1ec9 c\u1ea7n m\u1ed9t v\u00e0i thao t\u00e1c \u0111\u01a1n gi\u1ea3n. Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi v\u00e0 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c ng\u01b0\u1ee3c v\u1edbi h\u1ec7 th\u1ed1ng th\u00f4ng qua c\u00e1c ph\u00edm b\u1ea5m.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Nh\u1eefng \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a Autocall trong Contact\/Call Center<\/span><\/h2>\n<h3><b>1.1 G\u1ecdi ra h\u00e0ng lo\u1ea1t v\u1edbi m\u1ee5c \u0111\u00edch ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng, nh\u1eafc n\u1ee3\/nh\u1eafc l\u1ecbch ho\u1eb7c X\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Th\u00f4ng th\u01b0\u1eddng nh\u1eefng cu\u1ed9c g\u1ecdi ra v\u1edbi m\u1ee5c \u0111\u00edch gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m m\u1edbi, th\u00f4ng b\u00e1o khuy\u1ebfn m\u00e3i c\u1ea7n ti\u1ebfp c\u1eadn v\u1edbi l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch h\u00e0ng trong th\u1eddi gian ng\u1eafn \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1i \u0111a v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i. Vi\u1ec7c \u1ee9ng d\u1ee5ng Auto call gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian l\u00e0m vi\u1ec7c \u0111\u00e1ng k\u1ec3, lo\u1ea1i b\u1ecf c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng kh\u00f4ng ti\u1ec1m n\u0103ng, t\u1eadn d\u1ee5ng t\u1ed1i \u0111a ngu\u1ed3n nh\u00e2n l\u1ef1c s\u1eb5n c\u00f3 \u0111\u1ec3 gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Th\u00f4ng th\u01b0\u1eddng \u0111\u00e2y s\u1ebd l\u00e0 \u1ee9ng d\u1ee5ng ph\u1ed5 bi\u1ebfn trong ng\u00e0y t\u00e0i ch\u00ednh, b\u1ea5t \u0111\u1ed9ng s\u1ea3n hay b\u1ea3o hi\u1ec3m.\u00a0<\/span><\/p>\n<h3><b>1.2 Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/tinh-csat\/\"><span style=\"color: #b9384e;\"><span style=\"color: #ff6600;\">Ch\u1ec9 s\u1ed1 CSAT<\/span><\/span><\/a> (<\/span><span style=\"font-weight: 400;\">Customer satisfaction score) l\u00e0 ch\u1ec9 s\u1ed1 c\u01a1 b\u1ea3n v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. \u0110\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 ch\u1ec9 s\u1ed1 quan tr\u1ecdng \u1ea3nh h\u01b0\u1edfng t\u1edbi quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 \u0111\u01b0a ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb sau b\u00e1n ph\u00f9 h\u1ee3p l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p upsell nhanh ch\u00f3ng m\u00e0 kh\u00f4ng t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 chi ph\u00ed<\/span><\/p>\n<blockquote><p>Reference: <a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/tinh-csat\/\"><strong>How to calculate customer satisfaction score (CSAT)<\/strong><\/a><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 v\u1eady, v\u1edbi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u1ed5ng l\u1ed3 m\u00e0 kh\u00f4ng \u00edt doanh nghi\u1ec7p \u2018\u2019b\u1ecf l\u1ee1\u2019\u2019 t\u1ec7p kh\u00e1ch h\u00e0ng quan tr\u1ecdng n\u00e0y, kh\u00f4ng th\u1ec3 \u0111\u1ea7u t\u01b0 nhi\u1ec1u nh\u00e2n s\u1ef1 trong vi\u1ec7c upsell \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u0169. H\u1ec7 th\u1ed1ng Autocall s\u1ebd h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p g\u1ecdi ra kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo t\u1eebng m\u1ed1c th\u1eddi gian v\u00e0 h\u00e0nh tr\u00ecnh c\u1ee5 th\u1ec3.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solution:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p t\u00ednh n\u0103ng auto call c\u1ee7a t\u1ed5ng \u0111\u00e0i v\u00e0o h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m CRM, ERP. Gia t\u0103ng t\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi ra v\u1edbi h\u1ec7 th\u1ed1ng quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng Auto Dialer v\u00e0 Auto Call. Cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng g\u1ecdi ra trong kho\u1ea3ng th\u1eddi gian \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp. v\u1edbi t\u1ea7n s\u1ed1 d\u00e0y, v\u00e0 t\u1ef1 \u0111\u1ed9ng d\u1eebng khi \u1edf ngo\u00e0i gi\u1edd, ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng m\u00e0 kh\u00f4ng g\u00e2y c\u1ea3m gi\u00e1c l\u00e0m phi\u1ec1n.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp tr\u1ea1ng th\u00e1i g\u1ecdi ra b\u1eb1ng file ghi \u00e2m ho\u1eb7c gi\u1ecdng \u0111\u1ecdc<a href=\"https:\/\/bell24vietnam.vn\/en\/text-to-speech-speech-to-text\/\"> text &#8211; to &#8211; speech<\/a> \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a t\u1eebng kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng g\u1ecdi ra \u0111\u1ec3 kh\u1ea3o s\u00e1t v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u1ec7 th\u1ed1ng s\u1ebd l\u1ea5y data c\u1ee7a ng\u00e0y h\u00f4m tr\u01b0\u1edbc \u0111\u1ec3 g\u1ecdi ra v\u00e0 th\u1ef1c hi\u1ec7n ch\u1ea5m \u0111i\u1ec3m cu\u1ed9c g\u1ecdi t\u1eeb 0 \u0111\u1ebfn 10, t\u1ef1 \u0111\u1ed9ng g\u1ecdi ra ch\u0103m s\u00f3c l\u1ea1i \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u00e1nh gi\u00e1 d\u01b0\u1edbi 7. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 b\u1eb1ng c\u00e1ch t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng qua ph\u00edm b\u1ea5m.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tr\u1ea3 k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t b\u1eb1ng ph\u00edm b\u1ea5m c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng v\u1ec1 h\u1ed3 s\u01a1 tr\u00ean CRM, ERP th\u00f4ng qua API<\/span><\/li>\n<\/ul>\n<h3><b>1.3. T\u1ef1 \u0111\u1ed9ng ghi \u00e2m, l\u01b0u tr\u1eef d\u1eef li\u1ec7u kh\u00f4ng gi\u1edbi h\u1ea1n<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Kh\u00f4ng ch\u1ec9 s\u1eed d\u1ee5ng nhi\u1ec1u file ghi \u00e2m s\u1eb5n c\u00f3 \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho c\u00e1c chi\u1ebfn d\u1ecbch g\u1ecdi ra h\u00e0ng lo\u1ea1t kh\u00e1c nhau, ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng c\u1ee7a Bellsystem24 Vi\u1ec7t Nam c\u00f2n h\u1ed7 tr\u1ee3 t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng ghi \u00e2m. Vi\u1ec7c n\u00e0y gi\u00fap l\u01b0u tr\u1eef th\u00f4ng tin cu\u1ed9c g\u1ecdi \u0111\u1ea7y \u0111\u1ee7 nh\u1ea5t, l\u00e0m c\u01a1 s\u1edf ph\u00e2n t\u00edch t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng, gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1 ph\u00e1t sinh,&#8230; Doanh nghi\u1ec7p c\u0169ng kh\u00f4ng c\u1ea7n ph\u1ea3i lo l\u1eafng v\u1ec1 dung l\u01b0\u1ee3ng l\u01b0u tr\u1eef khi ph\u1ea7n m\u1ec1m cho ph\u00e9p l\u01b0u tr\u1eef kh\u00f4ng gi\u1edbi h\u1ea1n d\u1eef li\u1ec7u.\u00a0<\/span><\/p>\n<h3><b>1.4. T\u1ea1o chi\u1ebfn d\u1ecbch t\u1ef1 \u0111\u1ed9ng theo s\u1ef1 ki\u1ec7n<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">V\u1edbi Auto Call c\u00e1c chi\u1ebfn d\u1ecbch g\u1ecdi t\u1ef1 \u0111\u1ed9ng v\u00e0o c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t nh\u01b0: sinh nh\u1eadt kh\u00e1ch h\u00e0ng, ng\u00e0y T\u1ebft, ng\u00e0y l\u1ec5,&#8230; s\u1ebd \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t t\u1ef1 \u0111\u1ed9ng v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u00fang th\u1eddi gian \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp. G\u1eedi l\u1eddi ch\u00fac \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0o nh\u1eefng d\u1ecbp \u0111\u1eb7c bi\u1ec7t c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, l\u00e0m n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng loyalty customer.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. T\u1ef1 \u0111\u1ed9ng h\u00f3a CSKH v\u1edbi s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa Autocall v\u00e0 h\u1ec7 th\u1ed1ng CRM, ERP\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa t\u1ed5ng \u0111\u00e0i autocall v\u00e0 ph\u1ea7n m\u1ec1m CRM, ERP h\u1ed7 tr\u1ee3 ti\u1ebfp nh\u1eadn th\u00f4ng tin, t\u1ed5ng h\u1ee3p v\u00e0 th\u1ef1c hi\u1ec7n g\u1ecdi ra nhanh ch\u00f3ng trong kho\u1ea3ng th\u1eddi gian ng\u1eafn d\u1ef1a tr\u00ean nh\u1eefng k\u1ecbch b\u1ea3n c\u00f3 s\u1eb5n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CRM v\u00e0 ERP s\u1ebd li\u00ean k\u1ebft v\u1edbi t\u1ed5ng \u0111\u00e0i auto call theo c\u01a1 ch\u1ebf API \u0111\u1ec3 trao \u0111\u1ed5i d\u1eef li\u1ec7u. CRM, ERP s\u1ebd g\u1eedi d\u1eef li\u1ec7u c\u1ea7n g\u1ecdi bao g\u1ed3m c\u00e1c th\u00f4ng tin nh\u01b0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i hay n\u1ed9i dung cu\u1ed9c g\u1ecdi\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra vi\u1ec7c thi\u1ebft l\u1eadp tr\u1ea1ng th\u00e1i g\u1ecdi ra b\u1eb1ng file ghi \u00e2m, \u1ee9ng d\u1ee5ng text to speech v\u00e0 speech to text \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a t\u1eebng kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch h\u1eefu \u00edch \u0111\u1ec3 gia t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i.\u00a0<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2022\/03\/z3317248877183_2f5d9d8c3888e07835de5fd610bb159c.jpg\" alt=\"\u1ee8ng d\u1ee5ng, minh h\u1ecda th\u1ef1c ti\u1ec5n v\u1ec1 Autocall trong t\u1ef1 \u0111\u1ed9ng h\u00f3a\" width=\"720\" height=\"452\" \/><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c m\u1eabu b\u00e1o c\u00e1o t\u1ec9 l\u1ec7 cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u00e0 ph\u00e2n t\u00edch nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u0169ng gi\u00fap doanh nghi\u1ec7p c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn t\u1ed5ng quan h\u01a1n v\u1ec1 hi\u1ec7u qu\u1ea3 c\u00e1c chi\u1ebfn d\u1ecbch m\u00e0 m\u00ecnh \u0111ang tri\u1ec3n khai.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: Khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i c\u1ee7a 1900xxx c\u1ee7a d\u1ecbch v\u1ee5 CSKH c\u00f4ng ty K trong l\u0129nh v\u1ef1c truy\u1ec1n h\u00ecnh s\u1ed1, d\u1ef1a v\u00e0o th\u1eddi gian ch\u1edd, th\u1eddi gia kh\u00e1ch h\u00e0ng nghe m\u00e1y v\u00e0 t\u01b0\u01a1ng t\u00e1c c\u00f9ng IVR, t\u01b0\u01a1ng t\u00e1c c\u00f9ng t\u1ed5ng \u0111\u00e0i vi\u00ean m\u00e0 \u0111\u01b0a ra c\u00e1c b\u00e1o c\u00e1o AutoCall broadcast chi ti\u1ebft.\u00a0<\/span><\/p>\n<blockquote><p>Xem chi ti\u1ebft t\u1ea1i: <a href=\"https:\/\/bell24vietnam.vn\/en\/case-study\/tu-dong-hoa-cham-soc-khach-hang-linh-vuc-truyen-hinh-so\/\"><span style=\"text-decoration: underline;\"><strong>Sales and customer care automation in digital television<\/strong><\/span><\/a><\/p><\/blockquote>\n<h2><span style=\"font-size: 27.2px; font-weight: 400;\">3. \u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng Auto Call<\/span><\/h2>\n<p><strong>Auto Call Marketing<\/strong><\/p>\n<p>S\u1eed d\u1ee5ng c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp c\u1eadn s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn trong th\u1eddi gian ng\u1eafn. T\u1ef7 l\u1ec7 ph\u00e2n lu\u1ed3ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng cao. \u0110\u01b0\u1ee3c s\u1eed d\u1ee5ng cho b\u1ed9 ph\u1eadn Marketing v\u00e0 Branding.<\/p>\n<p><strong>Auto Call Sales<\/strong><\/p>\n<p>Chi\u1ebfn d\u1ecbch ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u01b0 m\u1edf b\u00e1n d\u1ef1 \u00e1n b\u1ea5t \u0111\u1ed9ng s\u1ea3n, \u0111\u1ea5t n\u1ec1n, th\u00f4ng b\u00e1o \u01b0u \u0111\u00e3i,.. Kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c qua ph\u00edm b\u1ea5m \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. Ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng ty b\u1ea5t \u0111\u1ed9ng s\u1ea3n, b\u1ea3o hi\u1ec3m, t\u00e0i ch\u00ednh, spa, khu du l\u1ecbch,\u2026<\/p>\n<p><strong>Auto Call x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/strong><\/p>\n<p>G\u1ecdi x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng, c\u00e1c th\u00f4ng tin \u0111\u1eb7t h\u00e0ng nh\u01b0 t\u00ean, m\u00e3 \u0111\u01a1n h\u00e0ng, tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng. T\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng qua API c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p><strong>Auto Call kh\u1ea3o s\u00e1t th\u1ecb tr\u01b0\u1eddng<\/strong><\/p>\n<p>G\u1ecdi theo k\u1ecbch b\u1ea3n \u0111\u1ec3 ph\u00e2n t\u00edch &#8211; \u0111\u00e1nh gi\u00e1 d\u1eef li\u1ec7u, th\u1ed1ng k\u00ea s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>Auto Call nh\u1eafc n\u1ee3, nh\u1eafc l\u1ecbch h\u1ecdp<\/strong><\/p>\n<p>G\u1ecdi nh\u1eafc n\u1ee3 theo c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u1ec1 s\u1ed1 ti\u1ec1n, th\u1eddi gian n\u1ee3, th\u1eddi gian tr\u1ea3. T\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng th\u00f4ng qua API. Ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng ty ng\u00e2n h\u00e0ng, t\u00e0i ch\u00ednh, b\u1ea3o hi\u1ec3m,&#8230;<\/p>\n<p><strong>Auto Call ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/p>\n<p>\u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, tr\u1ea3i nghi\u1ec7m v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Ghi nh\u1eadn l\u1ea1i k\u1ebft qu\u1ea3 kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c tr\u1ea3 v\u1ec1 theo API t\u1ea1i doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 xu h\u01b0\u1edbng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1ee3p th\u1eddi \u0111\u1ea1i, chuy\u00ean nghi\u1ec7p v\u00e0 v\u0103n minh.<\/p>\n<p>Bellsystem24 Vi\u1ec7t Nam t\u1ef1 tin l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb d\u1eabn \u0111\u1ea7u v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh t\u00edch h\u1ee3p, cung c\u1ea5p t\u1edbi kh\u00e1ch h\u00e0ng c\u00e1c t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng t\u1ed1i \u01b0u. Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u1ec1 ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i th\u00f4ng minh.<\/p>","protected":false},"excerpt":{"rendered":"<p>Autocall hay h\u1ec7 th\u1ed1ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng cho ph\u00e9p doanh nghi\u1ec7p g\u1ecdi ra v\u1edbi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn c\u00f9ng [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16999,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[55],"class_list":["post-3250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-van-hanh","tag-he-thong-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u1ee8ng d\u1ee5ng, minh h\u1ecda th\u1ef1c ti\u1ec5n v\u1ec1 Autocall trong t\u1ef1 \u0111\u1ed9ng h\u00f3a cho doanh nghi\u1ec7p<\/title>\n<meta name=\"description\" content=\"Autocall hay h\u1ec7 th\u1ed1ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng cho ph\u00e9p g\u1ecdi ra v\u1edbi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn c\u00f9ng l\u00fac, v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m m\u00e0 ch\u1ec9 c\u1ea7n c\u00e1c thao t\u00e1c 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