{"id":3701,"date":"2022-05-10T10:43:51","date_gmt":"2022-05-10T03:43:51","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=3701"},"modified":"2024-09-16T10:38:46","modified_gmt":"2024-09-16T03:38:46","slug":"tourism-hotline","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/tourism-hotline\/","title":{"rendered":"National Tourism Hotline connects tourists and local tourism departments"},"content":{"rendered":"<h2><strong>WHAT PROBLEM DOES BELLSYSTEM24 VIETNAM SOLVE?<\/strong><\/h2>\n<ul>\n<li><strong>Receive and advise information related to tourist destinations<\/strong><\/li>\n<\/ul>\n<p>When a visitor calls the switchboard, the IVR is activated, authenticated by key number, and routed to the correct operator with the expertise to resolve the issue.<\/p>\n<p>When tourists present questions related to tourist destinations, consultants will answer and record customer information on the software. This information will be stored and easily searched.<\/p>\n<ul>\n<li><strong>Navigate to the Local Tourism Department App\u00a0<\/strong><\/li>\n<\/ul>\n<p>When a tourist needs to contact the local Department of Tourism, the operator will direct the call according to the following flow:<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/telehub.vn\/wp-content\/uploads\/2021\/09\/Flowchart-Template-1024x484.jpg\" alt=\"tourism industry\" width=\"1024\" height=\"484\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Create a complaint\u00a0<\/strong><\/li>\n<\/ul>\n<p>Complaints will be received by the general representative and a complaint form will be created. The complaint handling process is simple as follows:<\/p>\n<p>\u2013 Operator receives customer calls and creates a complaint form including customer information and related complaint content.<\/p>\n<p>\u2013 Tickets created on Telehub will be automatically pushed to the local Tourism Department App.<\/p>\n<p>\u2013 Department of Tourism opens App, receives information and handles complaints<\/p>\n<p>\u2013 Operator updates information, processing status and makes happy call for tourists<\/p>\n<h2>RESULT<\/h2>\n<h4><b>Connecting visitors and local tourism departments, significantly enhancing the experience<\/b><\/h4>\n<p>Instead of using multiple systems, Bellsystem24 Vietnam&#039;s Telehub helps connect tourists and local tourism departments easily through call reception and routing.<\/p>\n<p>Tourist information and inquiries are received 24\/7. Operators can easily support customers as quickly as possible, shortening processing time, thereby increasing work efficiency. Connecting with the local tourism department has become easier than ever. In addition, happy calls after handling complaints help tourists feel more satisfied.<\/p>","protected":false},"excerpt":{"rendered":"<p>BELLSYSTEM24 VI\u1ec6T NAM GI\u1ea2I QUY\u1ebeT\u00a0 V\u1ea4N \u0110\u1ec0 G\u00cc? Ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0 v\u1ea5n c\u00e1c th\u00f4ng tin li\u00ean quan t\u1edbi \u0111\u1ecba [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16028,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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