{"id":3733,"date":"2022-05-20T10:14:34","date_gmt":"2022-05-20T03:14:34","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=3733"},"modified":"2024-08-13T15:45:48","modified_gmt":"2024-08-13T08:45:48","slug":"the-nao-la-robotic-process-automation-rpa","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/the-nao-la-robotic-process-automation-rpa\/","title":{"rendered":"What is Robotic Process Automation (RPA)?"},"content":{"rendered":"<p>Nh\u01b0\u0303ng n\u0103m v\u01b0\u0300a qua, ca\u0301c hoa\u0323t \u0111\u00f4\u0323ng di\u0323ch vu\u0323 kha\u0301ch ha\u0300ng \u0111a\u0303 thay \u0111\u00f4\u0309i r\u00e2\u0301t nhi\u00ea\u0300u v\u01a1\u0301i s\u01b0\u0323 pha\u0301t tri\u00ea\u0309n cu\u0309a nh\u01b0\u0303ng c\u00f4ng ngh\u00ea\u0323 h\u00f4\u0303 tr\u01a1\u0323 ti\u00ean ti\u00ea\u0301n, truy\u00ea\u0300n th\u00f4ng \u0111a k\u00eanh tr\u01a1\u0309 tha\u0300nh xu h\u01b0\u01a1\u0301ng chung, chi\u0301nh vi\u0300 th\u00ea\u0301 ma\u0300 d\u01b0\u0303 li\u00ea\u0323u kha\u0301ch ha\u0300ng cu\u0309a doanh nghi\u00ea\u0323p nga\u0300y ca\u0300ng nhi\u00ea\u0300u.<\/p>\n<p>B\u00f4\u0323 ph\u00e2\u0323n di\u0323ch vu\u0323 kha\u0301ch ha\u0300ng cu\u0309a ba\u0323n \u0111ang pha\u0309i da\u0300nh nhi\u00ea\u0300u th\u01a1\u0300i gian h\u01a1n \u0111\u00ea\u0309 \u0111a\u0301p \u01b0\u0301ng nhu c\u00e2\u0300u kha\u0301ch ha\u0300ng, \u0111\u00f4\u0300ng th\u01a1\u0300i pha\u0309i x\u01b0\u0309 ly\u0301 m\u00f4\u0323t kh\u00f4\u0301i l\u01b0\u01a1\u0323ng d\u01b0\u0303 li\u00ea\u0323u kh\u00f4\u0309ng l\u00f4\u0300 &#8211; N\u00ea\u0301u kh\u00f4ng co\u0301 ca\u0301c gia\u0309i pha\u0301p th\u00f4ng minh t\u01b0\u0323 \u0111\u00f4\u0323ng, nh\u00e2n vi\u00ean cu\u0309a ba\u0323n pha\u0309i nh\u00e2\u0323p &amp; da\u0301n d\u01b0\u0303 li\u00ea\u0323u thu\u0309 c\u00f4ng, d\u00e2\u0303n \u0111\u00ea\u0301n kh\u00f4ng \u0111a\u0309m ba\u0309o hi\u00ea\u0323u su\u00e2\u0301t, cha\u0301n na\u0303n v\u01a1\u0301i c\u00f4ng vi\u00ea\u0323c.<\/p>\n<p><strong>S\u00f4\u0301 ho\u0301a d\u01b0\u0303 li\u00ea\u0323u, t\u01b0\u0323 \u0111\u00f4\u0323ng ho\u0301a quy tri\u0300nh kinh doanh va\u0300 ti\u00ea\u0301p thi\u0323 truy\u00ea\u0300n th\u00f4ng \u0111a k\u00eanh<\/strong>\u00a0\u0111o\u0301ng m\u00f4\u0323t vai tro\u0300 quan tro\u0323ng trong vi\u00ea\u0323c t\u00f4\u0301i \u01b0u n\u0103ng su\u00e2\u0301t va\u0300 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t l\u01b0\u01a1\u0323ng di\u0323ch vu\u0323 kha\u0301ch ha\u0300ng.<\/p>\n<p>\u0110\u00ea\u0309 \u0111a\u0301p \u01b0\u0301ng nh\u01b0\u0303ng nhu c\u00e2\u0300u na\u0300y, vi\u00ea\u0323c s\u01b0\u0309 du\u0323ng ca\u0301c ch\u01b0\u01a1ng tri\u0300nh Robot t\u01b0\u0323 \u0111\u00f4\u0323ng\u00a0se\u0303 giu\u0301p doanh nghi\u00ea\u0323p d\u00ea\u0303 da\u0300ng x\u01b0\u0309 ly\u0301 ca\u0301c c\u00f4ng vi\u00ea\u0323c mang ti\u0301nh c\u00e2\u0301u tru\u0301c, nguy\u00ean ly\u0301, l\u0103\u0323p \u0111i l\u0103\u0323p lai th\u01b0\u01a1\u0300ng xuy\u00ean. Th\u01a1\u0300i gian va\u0300 hi\u00ea\u0323u su\u00e2\u0301t c\u00f4ng vi\u00ea\u0323c se\u0303 \u0111\u01b0\u01a1\u0323c di\u00ea\u0303n ra nhanh h\u01a1n v\u01a1\u0301i \u0111\u00f4\u0323 chi\u0301nh xa\u0301c c\u01b0\u0323c cao.<\/p>\n<p>Khi \u01b0\u0301ng du\u0323ng robot va\u0300o quy tri\u0300nh kinh doanh, nh\u00e2n vi\u00ean cu\u0309a ba\u0323n se\u0303 gia\u0309m \u0111\u01b0\u01a1\u0323c ca\u0301c c\u00f4ng vi\u00ea\u0323c thu\u0309 c\u00f4ng g\u00e2y nha\u0300m cha\u0301n, ho\u0323 \u0111\u01b0\u01a1\u0323c chuy\u00ean t\u00e2m la\u0300m \u0111i\u00ea\u0300u ho\u0323 gio\u0309i nh\u00e2\u0301t, co\u0301 \u0111\u00f4\u0323 kho\u0301 cao h\u01a1n.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/robot_cskh_6b253060ba894063b4434072ba4c4309.jpg\" alt=\"robot cskh\" \/><\/p>\n<p><i><strong>ll\u00a0S\u01b0\u0323 th\u00e2\u0323t:<\/strong>\u00a0RPA kh\u00f4ng ra \u0111\u01a1\u0300i \u0111\u00ea\u0309 thay th\u00ea\u0301 hoa\u0300n toa\u0300n ca\u0301c c\u00f4ng vi\u00ea\u0323c cu\u0309a con ng\u01b0\u01a1\u0300i trong di\u0323ch vu\u0323 kha\u0301ch ha\u0300ng. RPA chi\u0309 \u0111a\u0309m nh\u00e2\u0323n m\u00f4\u0323t s\u00f4\u0301 c\u00f4ng vi\u00ea\u0323c nh\u00e2\u0301t \u0111i\u0323nh c\u00e2\u0300n s\u01b0\u0323 chi\u0301nh xa\u0301c co\u0301 quy t\u0103\u0301c, kh\u00f4ng chi\u0323u ta\u0301c \u0111\u00f4\u0323ng cu\u0309a ca\u0309m xu\u0301c. R\u00e2\u0301t nhi\u00ea\u0300u tr\u01b0\u01a1\u0300ng h\u01a1\u0323p, \u0111\u0103\u0323c bi\u00ea\u0323t la\u0300 trong di\u0323ch vu\u0323 kha\u0301ch ha\u0300ng, qua\u0301 tri\u0300nh phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng pha\u0309i lu\u00f4n \u0111\u01b0\u01a1\u0323c di\u00ea\u0303n ra b\u01a1\u0309i con ng\u01b0\u01a1\u0300i v\u01a1\u0301i con ng\u01b0\u01a1\u0300i.<\/i><\/p>\n<p>Chu\u0301ng t\u00f4i \u0111a\u0303 co\u0301 m\u00f4\u0323t ba\u0300i vi\u00ea\u0301t no\u0301i v\u00ea\u0300 v\u00e2\u0301n \u0111\u00ea\u0300 na\u0300y, ba\u0323n co\u0301 th\u00ea\u0309 tham kha\u0309o ta\u0323i \u0111\u00e2y:\u00a0<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/robot-cham-soc-khach-hang\/\">Ta\u0323i sao Robot kh\u00f4ng thay th\u00ea\u0301 \u0111\u01b0\u01a1\u0323c hoa\u0300n toa\u0300n con ng\u01b0\u01a1\u0300i?<\/a><\/span><\/p>\n<h2><strong>Ca\u0301c nga\u0300nh na\u0300o se\u0303 ti\u00ean phong t\u01b0\u0323 \u0111\u00f4\u0323ng ho\u0301a?<\/strong><\/h2>\n<p>Robot r\u00f4\u0300i se\u0303 xu\u00e2\u0301t hi\u00ea\u0323n trong mo\u0323i t\u00f4\u0309 ch\u01b0\u0301c. Tuy nhi\u00ean, co\u0301 m\u00f4\u0323t s\u00f4\u0301 nga\u0300nh ti\u00eau bi\u00ea\u0309u b\u0103\u0301t bu\u00f4\u0323c pha\u0309i tri\u00ea\u0309n khai\u00a0<strong>Robotic process automation<\/strong>, \u0111\u0103\u0323c bi\u00ea\u0323t la\u0300 nh\u01b0\u0303ng doanh nghi\u00ea\u0323p chu\u0301 tro\u0323ng \u0111\u00ea\u0301n di\u0323ch vu\u0323 khach ha\u0300ng, ti\u00eau bi\u00ea\u0309u nh\u01b0:<\/p>\n<h3><strong>Ta\u0300i chi\u0301nh &amp; Ng\u00e2n ha\u0300ng.<\/strong><\/h3>\n<ul>\n<li>Nh\u00e2\u0323p\/thay \u0111\u00f4\u0309i ta\u0300i khoa\u0309n tr\u00ean h\u00ea\u0323 th\u00f4\u0301ng.<\/li>\n<li>Ba\u0301o ca\u0301o s\u00f4\u0301 d\u01b0, thu\u00ea\u0301, la\u0303i xu\u00e2\u0301t.<\/li>\n<li>KYC (Know Your Customer)<\/li>\n<li>Th\u00e2\u0309m \u0111i\u0323nh h\u00f4\u0300 s\u01a1 cho vay.<\/li>\n<li>X\u01b0\u0309 ly\u0301 hoa\u0323t \u0111\u00f4\u0323ng the\u0309 ti\u0301n du\u0323ng.<\/li>\n<li>Nh\u00e2\u0323p d\u01b0\u0303 li\u00ea\u0323u.<\/li>\n<\/ul>\n<h3><strong>Ba\u0309o hi\u00ea\u0309m.<\/strong><\/h3>\n<ul>\n<li>\u0110\u0103ng ky\u0301 ba\u0309o hi\u00ea\u0309m h\u01b0u tri\u0301 t\u01b0\u0323 \u0111\u00f4\u0323ng.<\/li>\n<li>Chuy\u00ea\u0309n d\u01b0\u0303 li\u00ea\u0323u chi\u0301nh sa\u0301ch ba\u0309o hi\u00ea\u0309m t\u01b0\u0300 h\u00ea\u0323 th\u00f4\u0301ng cu\u0303 sang h\u00ea\u0323 th\u00f4\u0301ng m\u01a1\u0301i.<\/li>\n<li>H\u00f4\u0303 tr\u01a1\u0323 ba\u0301n ha\u0300ng, thu th\u00e2\u0323p d\u01b0\u0303 li\u00ea\u0323u kha\u0301ch ha\u0300ng.<\/li>\n<li>Th\u00e2\u0309m \u0111i\u0323nh ba\u0309o hi\u00ea\u0309m.<\/li>\n<li>Th\u00f4ng ba\u0301o v\u00ea\u0300 ch\u01b0\u01a1ng tri\u0300nh go\u0301i ba\u0309o hi\u00ea\u0309m.<\/li>\n<\/ul>\n<h3><strong>Logistics<\/strong><\/h3>\n<ul>\n<li>Ti\u00ea\u0301p nh\u00e2\u0323n, l\u01b0u tr\u01b0\u0303, x\u01b0\u0309 ly\u0301 \u0111\u01a1n ha\u0300ng.<\/li>\n<li>Qua\u0309n ly\u0301 \u0111\u01a1n ha\u0300ng, qua\u0309n ly\u0301 qua\u0301 tri\u0300nh v\u00e2\u0323n chuy\u00ea\u0309n.<\/li>\n<li>Gia\u0301m sa\u0301t nh\u00e2n vi\u00ean giao nh\u00e2\u0323n t\u01b0\u0323 \u0111\u00f4\u0323ng.<\/li>\n<\/ul>\n<p><strong>Gia\u0309i pha\u0301p:<\/strong>\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-center\/\">T<span style=\"color: #ff6600;\">\u00f4\u0309ng \u0111a\u0300i Contact center CSKH va\u0300 Ba\u0301n ha\u0300ng t\u01b0\u0323 \u0111\u00f4\u0323ng.<\/span><\/a><\/span><\/p>\n<h2><strong>Gia\u0301 tri\u0323 ma\u0300 RPA mang la\u0323i.<\/strong><\/h2>\n<ul>\n<li><strong>Gia\u0309m kh\u00f4\u0301i l\u01b0\u01a1\u0323ng c\u00f4ng vi\u00ea\u0323c &amp; t\u0103ng hi\u00ea\u0323u qua\u0309 la\u0300m vi\u00ea\u0323c:<\/strong>\u00a0Gia\u0309m ca\u0301c c\u00f4ng vi\u00ea\u0323c thu\u0309 c\u00f4ng \u0111a\u0301ng k\u00ea\u0309 cho nh\u00e2n s\u01b0\u0323. Giu\u0301p nh\u00e2n s\u01b0\u0323 t\u00e2\u0323p trung va\u0300o th\u01b0\u0323c hi\u00ea\u0323n ca\u0301c c\u00f4ng vi\u00ea\u0323c mang ti\u0301nh chuy\u00ean m\u00f4n va\u0300 co\u0301 \u0111\u00f4\u0323 kho\u0301 cao h\u01a1n, t\u01b0\u0300 \u0111o\u0301 n\u00e2ng cao n\u0103ng l\u01b0\u0323c.<\/li>\n<li><strong>T\u0103ng hi\u00ea\u0323u su\u00e2\u0301t hoa\u0323t \u0111\u00f4\u0323ng:<\/strong>\u00a0Robot \u0111\u01b0\u01a1\u0323c \u0111a\u0301nh gia\u0301 co\u0301 t\u00f4\u0301c \u0111\u00f4\u0323 x\u01b0\u0309 ly\u0301 c\u00f4ng vi\u00ea\u0323c nhanh h\u01a1n g\u00e2\u0301p 4-5 l\u00e2\u0300n so v\u01a1\u0301i con ng\u01b0\u01a1\u0300i. Robot cu\u0303ng la\u0300m vi\u00ea\u0323c xuy\u00ean su\u00f4\u0301t 24\/7, kh\u00f4ng nghi\u0309 l\u00ea\u0303.<\/li>\n<li><strong>Chi\u0301nh xa\u0301c:<\/strong>\u00a0Robot co\u0301 ty\u0309 l\u00ea\u0323 gia\u0309i quy\u00ea\u0301t c\u00f4ng vi\u00ea\u0323c chi\u0301nh xa\u0301c \u0111\u00ea\u0301n 100%, \u0111a\u0309m ba\u0309o tu\u00e2n thu\u0309 chi\u0301nh sa\u0301ch, \u0111\u00f4\u0300ng b\u00f4\u0323 ch\u00e2\u0301t l\u01b0\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m. Khi i\u0301t l\u00f4\u0303i h\u01a1n, doanh nghi\u00ea\u0323p cu\u0303ng loa\u0323i bo\u0309 \u0111\u01b0\u01a1\u0323c th\u01a1\u0300i gian kh\u1eafc ph\u1ee5c.<\/li>\n<li><strong>ROI:<\/strong>\u00a0\u0110\u00e2\u0300u t\u01b0 h\u00ea\u0323 th\u00f4\u0301ng \u01b0\u0301ng du\u0323ng Robot giu\u0301p doanh nghi\u00ea\u0323p nhanh \u0111a\u0323t ROI d\u01b0\u01a1ng h\u01a1n, nh\u01b0\u0303ng gi\u0300 ba\u0323n \u0111\u00e2\u0300u t\u01b0 se\u0303 \u0111\u01b0\u01a1\u0323c thu la\u0323i va\u0300 sinh l\u01a1\u0300i nhanh cho\u0301ng.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Nh\u01b0\u0303ng n\u0103m v\u01b0\u0300a qua, ca\u0301c hoa\u0323t \u0111\u00f4\u0323ng di\u0323ch vu\u0323 kha\u0301ch ha\u0300ng \u0111a\u0303 thay \u0111\u00f4\u0309i r\u00e2\u0301t nhi\u00ea\u0300u v\u01a1\u0301i s\u01b0\u0323 pha\u0301t tri\u00ea\u0309n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":18594,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7,12],"tags":[75],"class_list":["post-3733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","category-kien-thuc","tag-rpa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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