{"id":3735,"date":"2022-09-10T10:16:26","date_gmt":"2022-09-10T03:16:26","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=3735"},"modified":"2022-09-10T10:16:26","modified_gmt":"2022-09-10T03:16:26","slug":"chuyen-doi-so-trong-contact-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/chuyen-doi-so-trong-contact-center\/","title":{"rendered":"Digital Transformation in Contact Center: What You Should Know"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><strong>Chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 &#8211; Digital transformation:<\/strong>\u00a0L\u00e0 quy tr\u00ecnh s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed5i m\u1edbi, s\u1eeda \u0111\u1ed5i quy tr\u00ecnh, v\u0103n h\u00f3a kinh doanh \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi xu h\u01b0\u1edbng chung c\u1ee7a th\u1eddi \u0111\u1ea1i.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 s\u1ebd t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn m\u1ecdi kh\u00eda c\u1ea1nh trong quy tr\u00ecnh kinh doanh c\u1ee7a doanh nghi\u1ec7p. Trong \u0111\u00f3, vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u1eb7t l\u00ean h\u00e0ng \u0111\u1ea7u.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/chuyen-doi-so_291fb366f0e44c238a78e7967d92f482.jpg\" alt=\"contact center digital transformation\" width=\"551\" height=\"368\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">\u0110\u1ed1i v\u1edbi nh\u1eefng b\u1ed9 ph\u1eadn Contact center, kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 trung t\u00e2m c\u1ee7a m\u1ecdi ho\u1ea1t \u0111\u1ed9ng. K\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi \u0111\u1ea1i hi\u1ec7n nay \u0111\u00e3 \u0111\u01b0\u1ee3c t\u0103ng l\u00ean \u0111\u00e1ng k\u1ec3, h\u1ecd mu\u1ed1n tr\u1ea3i nghi\u1ec7m nh\u1eefng d\u1ecbch v\u1ee5 nhanh h\u01a1n, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 c\u00f3 \u0111\u1ed9 ch\u00ednh x\u00e1c cao. L\u00fac n\u00e0y chuy\u1ec3n \u0111\u1ed5i s\u1ed1 s\u1ebd c\u1ef1c k\u1ef3 quan tr\u1ecdng v\u00e0 \u0111\u00f2i h\u1ecfi ph\u1ea3i \u0111\u01b0\u1ee3c di\u1ec5n ra thu\u1eadn l\u1ee3i.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 cho\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-a-contact-center\/\">Contact center<\/a><\/span>\u00a0c\u1ee7a b\u1ea1n l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p tr\u00e1nh nguy c\u01a1 b\u1ecb \u0111\u00e0o th\u1ea3i.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><em><strong>C\u00f3 4 \u0111i\u1ec1u m\u00e0 Digital s\u1ebd thay \u0111\u1ed5i Contact center.<\/strong><\/em><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt; color: #000000;\"><em>T\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/em><\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><em>Personalization.<\/em><\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><em>\u0110a k\u00eanh t\u00edch h\u1ee3p.<\/em><\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><em>B\u1ea3o m\u1eadt v\u00e0 l\u01b0u tr\u1eef an to\u00e0n h\u01a1n.<\/em><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">C\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o Contact center \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed. Gi\u1edd \u0111\u00e2y, nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u1ea7u v\u00e0o\u00a0<strong>(Front)<\/strong>\u00a0&#8211; \u0110\u1ea7u cu\u1ed1i\u00a0<strong>(Back)<\/strong>\u00a0v\u00e0 c\u00e1c t\u01b0\u01a1ng t\u00e1c \u1edf c\u1ea5p \u0111\u1ed9 \u0111\u01a1n gi\u1ea3n s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng b\u1edfi BOT.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">L\u00fac n\u00e0y m\u1ed9t CRM th\u00f4ng minh s\u1ebd \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng khi ph\u1ea3i t\u1ed1i \u01b0u \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng l\u01b0u tr\u1eef, truy xu\u1ea5t CSDL th\u00f4ng minh \u0111\u1ec3 l\u00e0m ti\u1ec1n \u0111\u1ec1 cho nh\u1eefng Robot t\u1ef1 \u0111\u1ed9ng nh\u01b0 IVR, Chatbot, Voicebot\u2026 l\u1ea5y th\u00f4ng tin v\u00e0 ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><strong>Nh\u1eefng c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng s\u1ebd c\u00f3 trong Contact center:<\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt; color: #000000;\"><strong>Chatbot:<\/strong>\u00a0Robot t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng th\u00f4ng qua v\u0103n b\u1ea3n, gi\u1ecdng n\u00f3i.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><strong>Voicebot:<\/strong>\u00a0Robot t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng b\u1eb1ng gi\u1ecdng n\u00f3i.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><strong>IVR:<\/strong>\u00a0Ph\u1ea7n m\u1ec1m t\u01b0\u01a1ng t\u00e1c tho\u1ea1i t\u1ef1 \u0111\u1ed9ng th\u00f4ng qua b\u1ea3n ghi \u00e2m \u0111\u01b0\u1ee3c l\u01b0u s\u1eb5n.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><strong>ACD:<\/strong>\u00a0\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn chuy\u00ean tr\u00e1ch.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Personalization.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">C\u00e1 nh\u00e2n h\u00f3a khi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, CRM c\u0169ng \u0111\u00f3ng m\u1ed9t vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng, c\u00e1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng (T\u00ean, tu\u1ed5i, gi\u1edbi t\u00ednh, \u0111\u1eb7c \u0111i\u1ec3m t\u00e2m l\u00fd, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c,&#8230;) s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 d\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 ph\u1ea3n h\u1ed3i th\u00f4ng tin mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a. C\u00f3 2 c\u1ea5p \u0111\u1ed9 c\u01a1 b\u1ea3n.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt; color: #000000;\"><strong>C\u1ea5p \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a v\u1edbi Agent:<\/strong>\u00a0Th\u00f4ng tin v\u1ec1 \u0111\u1eb7c \u0111i\u1ec3m kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb tr\u00ean m\u00e0n h\u00ecnh Pop-up khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn, ho\u1eb7c Agent th\u1ef1c hi\u1ec7n g\u1ecdi \u0111i, gi\u00fap Agent d\u1ec5 d\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a h\u1ecd. Ngo\u00e0i ra b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng\/ g\u1eedi SMS t\u1ef1 \u0111\u1ed9ng theo t\u00ean v\u00e0 nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\"><strong>C\u1ea5p \u0111\u1ed9 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1eef li\u1ec7u c\u00e1 nh\u00e2n:<\/strong>\u00a0C\u00e1c th\u00f4ng tin, \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 Robot c\u00f3 nhi\u1ec7m v\u1ee5 \u0111\u1ecdc hi\u1ec3u c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m n\u00e0y \u0111\u1ec3 th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>\u0110a k\u00eanh t\u00edch h\u1ee3p.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Khi c\u00e1c Contact center \u0111ang c\u00f3 xu h\u01b0\u1edbng\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/tong-dai-ao-la-gi-xu-huong-tat-yeu-cua-tuong-lai\/\">chuy\u1ec3n \u0111\u1ed5i sang n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y<\/a><\/span>\u00a0<strong>(Cloud Contact center)<\/strong>, \u0111\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i nh\u01b0 m\u1ed9t k\u00eanh \u0111\u1ed3ng b\u1ed9 h\u00f3a th\u00f4ng tin t\u1eeb m\u1ecdi k\u00eanh kinh doanh nh\u1edd v\u00e0o Internet (C\u1ea5p \u0111\u1ed9 cao nh\u1ea5t l\u00e0 IoT &#8211; Internet of Things).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Gi\u1edd \u0111\u00e2y ch\u00fang ta c\u00f3 m\u1ed9t thu\u1eadt ng\u1eef m\u1edbi l\u00e0: Omni-channel Contact center, v\u1edbi h\u1ec7 th\u1ed1ng n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 n\u1eafm b\u1eaft m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng theo th\u1eddi gian \u1edf t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh (C\u1eeda h\u00e0ng v\u1eadt l\u00fd, Web, S\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, SMS, k\u00eanh tho\u1ea1i,..) \u0111\u1ec3 cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><strong>B\u1ea1n c\u00f3 th\u1ec3 xem b\u00e0i vi\u1ebft b\u1ed5 \u00edch v\u1ec1:<\/strong>\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/omni-channel-contact-center\/\">Omni-Channel Contact center v\u00e0 nh\u1eefng l\u1ee3i \u00edch c\u1ee7a n\u00f3.<\/a><\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>B\u1ea3o m\u1eadt v\u00e0 l\u01b0u tr\u1eef an to\u00e0n h\u01a1n.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">C\u00e1c c\u00f4ng ngh\u1ec7 b\u1ea3o m\u1eadt s\u1ebd ho\u1ea1t \u0111\u1ed9ng t\u1ef1 \u0111\u1ed9ng v\u00e0 an to\u00e0n h\u01a1n \u0111\u1ec3 tr\u00e1nh vi\u1ec7c \u0111\u00e1nh c\u1eafp, thao t\u00fang d\u1eef li\u1ec7u.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">C\u00e1c \u1ee9ng d\u1ee5ng s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ph\u1ed5 bi\u1ebfn trong chuy\u1ec3n \u0111\u1ed5i s\u1ed1 Contact center g\u00f4\u0300m:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt; color: #000000;\">B\u1ea3o m\u1eadt sinh tr\u1eafc h\u1ecdc gi\u1ecdng n\u00f3i (Voice Biometric) \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng qua k\u00eanh tho\u1ea1i<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Sinh tr\u1eafc h\u1ecdc g\u01b0\u01a1ng m\u1eb7t (facial recognition system) \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng qua video call.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Xu h\u01b0\u1edbng Digital transformation trong Contact center l\u00e0 b\u1eaft bu\u1ed9c trong th\u1eddi \u0111\u1ea1i s\u1ed1 hi\u1ec7n nay. N\u00f3 s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng, b\u1eaft k\u1ecbp th\u1eddi \u0111\u1ea1i v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Tuy nhi\u00ean, qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i n\u00e0y c\u1ea7n \u0111\u1ea3m b\u1ea3o ph\u1ea3i \u0111\u01b0\u1ee3c di\u1ec5n ra \u201cchu\u1ea9n ch\u1ec9\u201d \u0111\u1ec3 kh\u00f4ng g\u1eb7p b\u1ea5t c\u1ee9 tr\u1ee5c tr\u1eb7c n\u00e0o. R\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p \u0111ang mu\u1ed1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 nh\u01b0ng c\u00f2n loay hoay v\u1edbi nh\u1eefng kh\u00f3 kh\u0103n.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>B\u1ea1n c\u00f3 \u0111ang chuy\u1ec3n \u0111\u1ed5i s\u1ed1 cho Contact center?<\/strong><\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; color: #000000;\">K\u1ebft n\u1ed1i v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 n\u00f3i v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n v\u00e0 x\u00e2y d\u1ef1ng t\u1ed5ng \u0111\u00e0i th\u00f4ng minh.<\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 &#8211; Digital transformation:\u00a0L\u00e0 quy tr\u00ecnh s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 t\u1ea1o [&hellip;]<\/p>","protected":false},"author":1,"featured_media":3736,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[30],"class_list":["post-3735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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