{"id":4300,"date":"2022-03-30T14:47:50","date_gmt":"2022-03-30T07:47:50","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=4300"},"modified":"2024-06-20T09:54:45","modified_gmt":"2024-06-20T09:54:45","slug":"voicebot-in-the-call-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/voicebot-in-the-call-center\/","title":{"rendered":"Voicebot in Call Center"},"content":{"rendered":"<p><span style=\"color: #000000;\"><strong>Voicebot<\/strong>, also known as Voice Robot: Is an artificial intelligence technology that can read and understand natural language (NLP) and respond to interactions from human voices. It is widely used in customer service activities, especially in <a style=\"color: #000000;\" href=\"https:\/\/teTelehub.vn\/\">Call center software<\/a>.<\/span><\/p>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-14502\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/03\/voicebot.png\" alt=\"\" width=\"1600\" height=\"800\" \/><\/p>\r\n<h2><span style=\"color: #000000;\">Voicebot appears to optimize<\/span><\/h2>\r\n<p><span style=\"color: #000000;\">Artificial intelligence is emerging as a step forward to help businesses improve customer experience. Customers now expect highly personalized and responsive services.\u00a0<\/span> <span style=\"color: #000000;\">That is why technologies like <a style=\"color: #000000;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/chatbot-technology\/\">Chatbot<\/a>, voicebot was born and is increasingly perfected. It can be said that Voicebot Call center is a much better upgraded version than IVR.<\/span><\/p>\r\n<h3><span style=\"color: #000000;\">IVR Alternatives<\/span><\/h3>\r\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/teTelehub.vn\/tinh-nang-tong-dai\/tinh-nang-he-thong-ivr\/\">IVR<\/a> (Scripted Voice Response) is the most popular software in most call centers. When a customer calls, the IVR is activated and directs the customer to the appropriate department via a keystroke.\u00a0<\/span> <span style=\"color: #000000;\">For Voicebot, everything is simplified and more efficient. Voicebot will directly read customer requests and provide answers based on available data, highly personalized thanks to the ability to read customer data and interaction history. If the case is beyond the scope of the answer, Voicebot will transfer to the appropriate operator department.<\/span> \u00a0<\/p>\r\n<h3><span style=\"color: #000000;\">Benefits of Voicebot Call Center<\/span><\/h3>\r\n<ul>\r\n<li><span style=\"color: #000000;\">Increased operational efficiency: Many tasks will be automated, with the ability to work efficiently and continuously.<\/span><\/li>\r\n<li><span style=\"color: #000000;\">Reduce operator pressure: Limit the work that operators have to do, reduce pressure, and improve efficiency in handling specialized tasks.<\/span><\/li>\r\n<li><span style=\"color: #000000;\">Enhance customer experience: Faster, more accurate, more personalized service.<\/span><\/li>\r\n<li><span style=\"color: #000000;\">Cost optimization: Save costs by cutting staff and increasing revenue.<\/span><\/li>\r\n<\/ul>\r\n<h2><span style=\"color: #000000;\">Let Voicebot in Telehub help you<\/span><\/h2>\r\n<ul>\r\n<li><span style=\"color: #000000;\">Voice follows the customer journey: Natural Language Processing assistant follows the customer journey, unifying information from voice call, SMS, Webchat, and Social channels.<\/span><\/li>\r\n<li><span style=\"color: #000000;\">Flexible: Flexible contact options with Voicebot and Agent, depending on customer needs.<\/span><\/li>\r\n<li><span style=\"color: #000000;\">Ready-made: Voicebot is pre-built, just quickly tweak it to fit your business.<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"color: #000000;\">Are you ready to create great experiences for your customers?<\/span> <span style=\"color: #000000;\">Request a Demo and Get a Free Consultation!<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Voicebot, also known as Voice Robot: An artificial intelligence technology capable of reading [...]<\/p>","protected":false},"author":1,"featured_media":4309,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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