{"id":5270,"date":"2022-07-15T10:23:23","date_gmt":"2022-07-15T03:23:23","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=5270"},"modified":"2024-09-25T10:33:39","modified_gmt":"2024-09-25T03:33:39","slug":"bo-giai-phap-quan-tri-khach-hang-quan-tri-dai-ly-va-quan-ly-kho","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/bo-giai-phap-quan-tri-khach-hang-quan-tri-dai-ly-va-quan-ly-kho\/","title":{"rendered":"More efficient paint production &amp; distribution thanks to Customer, Dealer, Warehouse Management solution set\u00a0"},"content":{"rendered":"<h2><span style=\"color: #ff6600\">TH\u00c1CH TH\u1ee8C \u0110\u1eb6T RA<\/span><\/h2>\n<ul>\n<li>Kh\u00f4ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 t\u1ec7p kh\u00e1ch h\u00e0ng cu\u1ed1i (end-customers). Ch\u01b0a c\u00f3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. D\u1eabn \u0111\u1ebfn kh\u00f3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c, upsell\/crosssell ph\u00f9 h\u1ee3p.<\/li>\n<li>Quy tr\u00ecnh kinh doanh ph\u1ee9c t\u1ea1p, nhi\u1ec1u nghi\u1ec7p v\u1ee5. S\u1ea3n xu\u1ea5t theo nhu c\u1ea7u c\u1ee7a t\u1eebng \u0111\u1ea1i l\u00fd \u1edf c\u00e1c v\u00f9ng mi\u1ec1n, \u0111\u1ecba ph\u01b0\u01a1ng kh\u00e1c nhau nh\u01b0ng ch\u01b0a c\u00f3 h\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p qu\u1ea3n l\u00fd \u0111\u1ed3ng b\u1ed9 v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd, kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 trong n\u1ed9i b\u1ed9.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-15733 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/07\/son-tuong.jpg\" alt=\"\" width=\"850\" height=\"429\" \/><\/p>\n<h2><\/h2>\n<h2><span style=\"color: #ff6600\"><strong>SOLUTION\u00a0<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400\">D\u1ef1a tr\u00ean c\u00e1c bu\u1ed5i th\u1ea3o lu\u1eadn v\u00e0 trao \u0111\u1ed5i k\u1ef9 c\u00e0ng t\u1eeb ph\u00eda \u0111\u1ed1i t\u00e1c, Bellsystem24 Vi\u1ec7t Nam \u0111\u00e3 thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai gi\u1ea3i ph\u00e1p h\u1ec7 th\u1ed1ng Contact Center k\u1ebft h\u1ee3p CRM \u0111\u01b0\u1ee3c \u201cmay \u0111o\u201d s\u00e1t sao \u0111\u1ec3 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p C:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng ph\u00e2n ph\u1ed1i hi\u1ec7u qu\u1ea3. Qu\u1ea3n tr\u1ecb c\u00e1c nh\u00f3m \u0111\u1ea1i l\u00fd tr\u1ea3i d\u00e0i \u1edf nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng v\u1edbi c\u00e1c c\u01a1 ch\u1ebf v\u1ec1 h\u00e0ng h\u00f3a, l\u01b0\u01a1ng th\u01b0\u1edfng kh\u00e1c nhau<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">T\u00edch h\u1ee3p qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd kho v\u1eadn v\u00e0 giao h\u00e0ng hi\u1ec7u qu\u1ea3\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>Ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi inbound\/outbound v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400\">T\u1ed5ng \u0111\u00e0i ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0o t\u1eeb hotline 190063xxxx 24\/7, \u0111\u00e1p \u1ee9ng m\u1ecdi th\u1eafc m\u1eafc v\u00e0 \u0111\u01a1n h\u00e0ng v\u1ec1 m\u1eabu m\u00e3, m\u00e0u s\u01a1n, ch\u1ee7ng lo\u1ea1i s\u01a1n \u0111\u1ebfn s\u1ed1 l\u01b0\u1ee3ng s\u01a1n \u0111\u1ebfn t\u1eeb t\u1ec7p kh\u00e1ch h\u00e0ng cu\u1ed1i l\u1eabn c\u00e1c \u0111\u1ea1i l\u00fd tr\u00ean kh\u1eafp m\u1ecdi mi\u1ec1n \u0111\u1ea5t n\u01b0\u1edbc. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Ngo\u00e0i ra, h\u1ec7 th\u1ed1ng c\u00f2n t\u00edch h\u1ee3p v\u1edbi CRM h\u1ed7 tr\u1ee3 \u0111\u1ecbnh danh v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng theo thu\u1ed9c t\u00ednh kh\u00e1ch h\u00e0ng. C\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u00f3 hi\u1ec3n th\u1ecb popup th\u00f4ng tin kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 Agent c\u00f3 th\u1ec3 n\u1eafm b\u1eaft v\u00e0 \u0111\u01b0a ra k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng t\u1ec7p \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau. C\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 hi\u1ec3n th\u1ecb r\u00f5 r\u00e0ng th\u00f4ng qua c\u00e1c ticket.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-15728 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/07\/mg_0841.jpg\" alt=\"\" width=\"842\" height=\"562\" \/><\/p>\n<h3><b>Thu th\u1eadp, qu\u1ea3n l\u00fd th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i t\u1ea1i m\u1ed9t n\u01a1i. H\u1ed7 tr\u1ee3 b\u00e1n h\u00e0ng \u0111a k\u00eanh<\/b><b><br \/>\n<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p C \u0111\u1ebfn t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau nh\u01b0 website, facebook, zalo, \u0111\u1ea1i l\u00fd ph\u00e2n ph\u1ed1i.v.v. <\/span><\/p>\n<p><span style=\"font-weight: 400\">H\u1ec7 th\u1ed1ng Contact Center k\u1ebft h\u1ee3p customized CRM c\u1ee7a Bellsystem24 Vi\u1ec7t Nam\u00a0 cho ph\u00e9p t\u1ed5ng h\u1ee3p v\u00e0 l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eeb \u0111a k\u00eanh v\u1ec1 m\u1ed9t m\u00e0n h\u00ecnh hi\u1ec3n th\u1ecb duy nh\u1ea5t. M\u1ed7i khi c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 Doanh nghi\u1ec7p, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u1ed3ng b\u1ed9 v\u00e0 l\u00e0m gi\u00e0u d\u1eef li\u1ec7u. Nh\u00e2n vi\u00ean doanh nghi\u1ec7p c\u00f3 th\u1ec3 nhanh ch\u00f3ng t\u01b0 v\u1ea5n, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 t\u01b0\u01a1ng t\u00e1c v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ngo\u00e0i ra, doanh nghi\u1ec7p c\u0169ng d\u1ec5 d\u00e0ng ti\u1ebfp nh\u1eadn, t\u1ea1o v\u00e0 x\u1eed l\u00fd c\u00e1c s\u1ef1 v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi h\u1ec7 th\u1ed1ng Ticket. T\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn d\u1ecbch g\u1ecdi, g\u1ecdi v\u00e0o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, kh\u1ea3o s\u00e1t v\u00e0 b\u00e1n h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng t\u1ec7p \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u0110\u1eb7c bi\u1ec7t, h\u1ec7 th\u1ed1ng Contact Center k\u1ebft h\u1ee3p CRM may \u0111o c\u1ee7a Bellsystem24 Vi\u1ec7t Nam gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c th\u00f4ng tin, h\u00e0nh tr\u00ecnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c n\u00e0y gi\u00fap \u00edch cho doanh nghi\u1ec7p r\u1ea5t nhi\u1ec1u trong vi\u1ec7c nghi\u00ean c\u1ee9u tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft trong t\u01b0\u01a1ng lai.\u00a0\u00a0<\/span><\/p>\n<h3><b>Qu\u1ea3n tr\u1ecb \u0111\u1ea1i l\u00fd to\u00e0n di\u1ec7n<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Kh\u00f4ng ch\u1ec9 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, Bellsystem24 Vi\u1ec7t Nam c\u00f2n h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p C qu\u1ea3n tr\u1ecb danh s\u00e1ch h\u00e0ng ngh\u00ecn \u0111\u1ea1i l\u00fd v\u1edbi nh\u1eefng ch\u00ednh s\u00e1ch v\u00e0 c\u01a1 ch\u1ebf b\u00e1n h\u00e0ng, chi\u1ebft kh\u1ea5u, th\u01b0\u1edfng nh\u00e2n s\u1ef1 kh\u00e1c nhau. \u0110\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u nhanh ch\u00f3ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u0110\u1eb7c bi\u1ec7t, module ph\u00e2n quy\u1ec1n, ph\u00e2n nhi\u1ec7m chi ti\u1ebft v\u00e0 \u0111\u1ea7y \u0111\u1ee7 theo t\u1eebng c\u1ea5p nh\u01b0 kh\u00e1ch l\u1ebb, c\u1ea5p \u0111\u1ea1i l\u00fd, nh\u00e0 ph\u00e2n ph\u1ed1i, c\u1ed9ng t\u00e1c vi\u00ean, th\u1ee3 th\u1ea7u&#8230;, gi\u00fap doanh nghi\u1ec7p C b\u1ea3o m\u1eadt th\u00f4ng tin ho\u00e0n to\u00e0n, kh\u00f4ng b\u1ecb th\u1ea5t tho\u00e1t d\u1eef li\u1ec7u. Ph\u00e2n quy\u1ec1n hi\u1ec3n th\u1ecb v\u00e0 quy\u1ec1n ho\u1ea1t \u0111\u1ed9ng cho t\u1eebng nh\u00e2n vi\u00ean, nh\u00f3m, \u0111\u1ea1i l\u00fd.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ngo\u00e0i ra, h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd c\u1ea5u h\u00ecnh h\u1ec7 th\u1ed1ng v\u1ec1 chi\u1ebft kh\u1ea5u, ch\u01b0\u01a1ng tr\u00ecnh th\u01b0\u1edfng c\u0169ng nh\u01b0 c\u00f4ng n\u1ee3 \u0111\u1ea7u k\u1ef3; qu\u1ea3n l\u00fd h\u00e0ng h\u00f3a, qu\u1ea3n l\u00fd giao d\u1ecbch c\u0169ng h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p C c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c c\u1ea5p ph\u00e2n quy\u1ec1n.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-17479\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/07\/Omnichannel-Customer-Service-1.webp\" alt=\"\" width=\"2048\" height=\"1094\" \/><\/p>\n<h3><b>Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng t\u00edch h\u1ee3p v\u1eadn chuy\u1ec3n, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400\">C\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng t\u1eeb h\u1ec7 th\u1ed1ng. Ghi nh\u1eadp log x\u1eed l\u00fd c\u1ee7a t\u1eebng \u0111\u01a1n h\u00e0ng. Ngo\u00e0i ra, \u0111\u1ec3 x\u00e2y d\u1ef1ng quy tr\u00ecnh v\u1eadn h\u00e0nh t\u1ef1 \u0111\u1ed9ng, chuy\u00ean nghi\u1ec7p v\u00e0 gi\u1ea3m thi\u1ec3u t\u1ed1i \u0111a m\u1ecdi sai s\u00f3t, Bellsystem24 Vi\u1ec7t Nam cho ph\u00e9p t\u00edch h\u1ee3p th\u00eam c\u00e1c h\u00ecnh th\u1ee9c v\u00e0 \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. \u0110\u1ed3ng th\u1eddi c\u0169ng:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c th\u00f4ng tin nh\u00e0 v\u1eadn chuy\u1ec3n<\/span><\/li>\n<li><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd l\u1ed9 tr\u00ecnh c\u1ee7a xe di chuy\u1ec3n<\/span><\/li>\n<li><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd th\u00f4ng tin h\u00e0ng h\u00f3a \u0111ang di chuy\u1ec3n tr\u00ean xe<\/span><\/li>\n<li><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd c\u00e1c tr\u01b0\u1eddng h\u1ee3p giao h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1: Giao h\u00e0ng kh\u00f4ng \u0111\u00fang th\u1eddi gian, giao h\u00e0ng kh\u00f4ng \u0111\u00fang \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n\u2026<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">V\u1edbi dashboard tr\u1ef1c quan v\u00e0 th\u00f4ng minh cho ph\u00e9p qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 t\u1eeb c\u00e1c k\u00eanh b\u00e1n h\u00e0ng t\u1edbi qu\u1ea3n l\u00fd c\u00e1c thao t\u00e1c v\u1eadn h\u00e0nh ch\u1ec9 t\u1eeb m\u1ed9t dashboard t\u1ed5ng th\u1ec3 duy nh\u1ea5t.\u00a0<\/span><\/p>\n<h3><b>Qu\u1ea3n l\u00fd kho to\u00e0n di\u1ec7n\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Contact Center k\u1ebft h\u1ee3p CRM may \u0111o c\u1ee7a Bellsystem24 Vi\u1ec7t Nam cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng nh\u1eadp li\u1ec7u c\u00e1c y\u00eau c\u1ea7u s\u1ea3n xu\u1ea5t c\u1ee7a \u0111\u1ea1i l\u00fd, ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd, \u0111\u01b0a ra th\u1eddi h\u1ea1n s\u1ea3n xu\u1ea5t \u01b0u ti\u00ean ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u0110\u1ed3ng th\u1eddi c\u0169ng h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p C linh \u0111\u1ed9ng trong vi\u1ec7c thi\u1ebft l\u1eadp b\u00e1o c\u00e1o nh\u1edd s\u1ef1 \u0111a d\u1ea1ng trong h\u00ecnh th\u1ee9c qu\u1ea3n l\u00fd nh\u01b0:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd kho h\u00e0ng;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd phi\u1ebfu nh\u1eadp h\u00e0ng;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd phi\u1ebfu xu\u1ea5t h\u00e0ng;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd phi\u1ebfu \u0111i\u1ec1u chuy\u1ec3n h\u00e0ng;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ki\u1ec3m k\u00ea kho;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd t\u1ed3n kho\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>B\u00e1o c\u00e1o tr\u1ef1c quan\u00a0\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400\">T\u1ea5t c\u1ea3 c\u00e1c m\u1eabu b\u00e1o c\u00e1o \u0111\u1ec1u \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt real-time v\u1edbi m\u00e0n h\u00ecnh hi\u1ec3n th\u1ecb tr\u1ef1c quan, sinh \u0111\u1ed9ng. Ngo\u00e0i ra, c\u00e1c b\u00e1o c\u00e1o c\u1ea3nh b\u00e1o SLA v\u1ec1 c\u00e1c ph\u1ea7n kho, ph\u1ea7n v\u1eadn chuy\u1ec3n (Th\u1eddi gian chu\u1ea9n b\u1ecb h\u00e0ng t\u1eeb khi c\u00f3 \u0111\u01a1n h\u00e0ng, th\u1eddi gian nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u v\u00e0 xu\u1ea5t h\u00e0ng \u0111i, th\u1eddi gian giao h\u00e0ng) c\u0169ng l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 quan tr\u1ecdng h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p C c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng quy\u1ebft \u0111\u1ecbnh thay \u0111\u1ed5i trong qu\u00e1 tr\u00ecnh ho\u00e0n thi\u1ec7n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai.\u00a0<\/span><\/p>\n<h2><span style=\"color: #ff6600\">RESULT<\/span><\/h2>\n<h3><b>T\u0103ng doanh thu nhanh ch\u00f3ng nh\u1edd ti\u1ebfp c\u1eadn t\u1ec7p kh\u00e1ch h\u00e0ng cu\u1ed1i\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Contact Center k\u1ebft h\u1ee3p CRM gi\u00fap doanh nghi\u1ec7p C v\u1eadn h\u00e0nh khoa h\u1ecdc v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. H\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u database v\u1ec1 kh\u00e1ch h\u00e0ng cu\u1ed1i v\u00e0 \u0111\u1ea1i l\u00fd \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd li\u1ec1n m\u1ea1ch, \u0111\u1ed3ng b\u1ed9. T\u1ed1i \u01b0u vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng &amp; \u0111\u1ea1i l\u00fd, t\u1eeb \u0111\u00f3 gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, d\u1ec5 d\u00e0ng \u0111\u1ea9y m\u1ea1nh k\u00eanh b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp.\u00a0<\/span><\/p>\n<h3><b>Ki\u1ec3m so\u00e1t \u0111\u1ea1i l\u00fd to\u00e0n di\u1ec7n, ch\u1ed1ng b\u00e1n ph\u00e1 gi\u00e1 v\u00e0 h\u00e0ng gi\u1ea3, h\u00e0ng k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Thanks to the agent management function, the system supports goods management, transaction management at each facility, the import and export of goods helps enterprise C manage easily, thereby eliminating most cases of counterfeit goods, poor quality goods as well as dumping. Thereby enhancing the brand image in the eyes of consumers.\u00a0<\/span><\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\"><\/div>","protected":false},"excerpt":{"rendered":"<p>TH\u00c1CH TH\u1ee8C \u0110\u1eb6T RA Kh\u00f4ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 t\u1ec7p kh\u00e1ch h\u00e0ng cu\u1ed1i (end-customers). Ch\u01b0a c\u00f3 h\u1ec7 th\u1ed1ng [&hellip;]<\/p>","protected":false},"author":1,"featured_media":15733,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4,142],"tags":[157],"class_list":["post-5270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-san-xuat-phan-phoi","tag-customer-care"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>S\u1ea3n xu\u1ea5t &amp; ph\u00e2n ph\u1ed1i s\u01a1n hi\u1ec7u qu\u1ea3 h\u01a1n nh\u1edd b\u1ed9 gi\u1ea3i ph\u00e1p Qu\u1ea3n tr\u1ecb Kh\u00e1ch h\u00e0ng, \u0110\u1ea1i l\u00fd, Kho\u00a0<\/title>\n<meta name=\"description\" content=\"Kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 t\u1ec7p kh\u00e1ch h\u00e0ng cu\u1ed1i (end-customers) l\u00e0 m\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c chung c\u1ee7a h\u1ea7u h\u1ebft doanh nghi\u1ec7p trong ng\u00e0nh s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n ph\u1ed1i, d\u1eabn \u0111\u1ebfn kh\u00f4ng th\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c, upsell \u2013 cross sell ph\u00f9 h\u1ee3p\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/case-study\/bo-giai-phap-quan-tri-khach-hang-quan-tri-dai-ly-va-quan-ly-kho\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u1ea3n xu\u1ea5t &amp; ph\u00e2n ph\u1ed1i s\u01a1n hi\u1ec7u qu\u1ea3 h\u01a1n nh\u1edd b\u1ed9 gi\u1ea3i ph\u00e1p Qu\u1ea3n tr\u1ecb Kh\u00e1ch h\u00e0ng, \u0110\u1ea1i l\u00fd, Kho\u00a0\" \/>\n<meta property=\"og:description\" content=\"Kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 t\u1ec7p kh\u00e1ch h\u00e0ng cu\u1ed1i (end-customers) l\u00e0 m\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c chung c\u1ee7a h\u1ea7u h\u1ebft doanh nghi\u1ec7p trong ng\u00e0nh s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n ph\u1ed1i, d\u1eabn \u0111\u1ebfn kh\u00f4ng th\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u0103m s\u00f3c, upsell \u2013 cross sell ph\u00f9 h\u1ee3p\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/case-study\/bo-giai-phap-quan-tri-khach-hang-quan-tri-dai-ly-va-quan-ly-kho\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-15T03:23:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-25T03:33:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2022\/07\/son-tuong.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"429\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/case-study\/bo-giai-phap-quan-tri-khach-hang-quan-tri-dai-ly-va-quan-ly-kho\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/case-study\/bo-giai-phap-quan-tri-khach-hang-quan-tri-dai-ly-va-quan-ly-kho\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"S\u1ea3n xu\u1ea5t &amp; 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