{"id":5468,"date":"2022-04-20T16:51:34","date_gmt":"2022-04-20T09:51:34","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=5468"},"modified":"2024-08-22T10:05:35","modified_gmt":"2024-08-22T03:05:35","slug":"customer-journey-map-and-ready-made-template","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-journey-map-and-ready-made-template\/","title":{"rendered":"Customer Journey Map Templates and Available Templates"},"content":{"rendered":"

Customer Journey Map (Customer journey map<\/a><\/span>) is a summary of the customer experience journey with the business. Based on this map, you can analyze the effective or ineffective "touch points" in the business operation process to come up with appropriate improvement solutions.<\/span><\/p>\n

You can read the article:<\/strong>\u00a0Process and principles of creating customer journey maps<\/a><\/span>. To understand the importance of customer experience and the principles of building an effective journey map.<\/span><\/p>\n

Customer journey map template<\/strong><\/span><\/h2>\n

1. Current purchase status sample.<\/span><\/strong><\/span><\/h3>\n

You can use this template to summarize customer states such as awareness, search, product comparison, purchase decision, and post-purchase service support process.<\/span><\/p>\n\n\n\n\n\n\n\n
<\/td>\nAwareness<\/span><\/strong><\/span><\/td>\nSearch<\/span><\/strong><\/span><\/td>\nCompare<\/span><\/strong><\/span><\/td>\nPurchase decision<\/span><\/strong><\/span><\/td>\nAfter-sales service<\/span><\/strong><\/span><\/td>\n<\/tr>\n
Thoughts and feelings<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Customer Actions<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Point of contact<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Suggested improvements<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

2. Personal life model.<\/span><\/strong><\/span><\/h3>\n

This journey map template shows all the thoughts, feelings, behaviors, needs, and pain points of your customers in their daily routine. Whether they interact with your business or not. Make it clear through time points throughout the day, you can define time points as specific hours or sessions.<\/span><\/p>\n\n\n\n\n\n\n\n\n
<\/td>\nMorning<\/span><\/strong><\/span><\/td>\nNoon<\/span><\/strong><\/span><\/td>\nAfternoon<\/span><\/strong><\/span><\/td>\nEvening<\/span><\/strong><\/span><\/td>\nLate night<\/span><\/strong><\/span><\/td>\n<\/tr>\n
Customer thoughts and feelings<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Behavior<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Unmet need<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Pain Point<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
How customers solve problems.<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

3. Future state journey template.<\/span><\/strong><\/span><\/h3>\n

Similar to the current state model, this model reflects predictions about the future customer journey. Since these will take place in the future, you can customize the following timeline to suit your business.<\/span><\/p>\n\n\n\n\n\n\n\n
<\/td>\nPhase 1<\/span><\/strong><\/span><\/td>\nPhase 2<\/span><\/strong><\/span><\/td>\nPhase 3<\/span><\/strong><\/span><\/td>\nPhase 4<\/span><\/strong><\/span><\/td>\nPhase 5<\/span><\/strong><\/span><\/td>\n<\/tr>\n
Future customer thoughts and feelings<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Future behavior<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Future touchpoints<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Suggested improvements<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

4. Detailed service plan template.<\/span><\/strong><\/span><\/h3>\n

This is an in-depth exploration model that does not follow specific stages in the customer journey. Instead, it relies on real evidence and tangible elements to impress on quality and price. The service blueprint model does not usually take a specific customer group, but rather takes all customers and all external factors that can impact the customer journey.<\/span><\/p>\n\n\n\n\n\n\n\n
<\/td>\nPE 1<\/span><\/strong><\/span><\/td>\nPE 2<\/span><\/strong><\/span><\/td>\nPE 3<\/span><\/strong><\/span><\/td>\nPE 4<\/span><\/strong><\/span><\/td>\nPE 5<\/span><\/strong><\/span><\/td>\nPE 6<\/span><\/strong><\/span><\/td>\nPE 7<\/span><\/strong><\/span><\/td>\n<\/tr>\n
Customer service<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Input contact point<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Terminal Contact Point<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Support processes<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

5. Buyer's journey model.<\/span><\/strong><\/span><\/h3>\n\n\n\n\n\n\n\n\n
Buyer Journey<\/span><\/strong><\/span><\/td>\nAwareness<\/span><\/strong><\/span><\/td>\nConsider<\/span><\/strong><\/span><\/td>\nMake a decision<\/span><\/strong><\/span><\/td>\n<\/tr>\n
Feeling<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Behavior<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Point of contact<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Customer pain points<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Opportunities<\/span><\/strong><\/span><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Customer journey maps of some businesses.<\/strong><\/span><\/h2>\n

1. HubSpot's customer journey map.<\/span><\/strong><\/span><\/h3>\n

\"Sample<\/p>\n

 <\/p>\n

2. Dapper's B2B Customer Journey Template<\/span><\/strong><\/span><\/h3>\n

\"B2B<\/p>\n

 <\/p>\n

3. E-Commerce customer journey map template.<\/span><\/strong><\/span><\/h3>\n

\"e-commerce<\/p>\n

 <\/p>\n

4. Predicted future B2C customer journey model.<\/span><\/strong><\/span><\/h3>\n

\"The<\/p>\n

 <\/p>\n

5. Retail customer journey map template.<\/span><\/strong><\/span><\/h3>\n

\"Customer<\/p>","protected":false},"excerpt":{"rendered":"

B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer journey map) l\u00e0 m\u1ed9t d\u1ea1ng t\u00f3m t\u1eaft h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng […]<\/p>","protected":false},"author":1,"featured_media":5470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[8],"tags":[],"class_list":["post-5468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-ex-loyalty"],"acf":[],"yoast_head":"\nM\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer journey map) l\u00e0 m\u1ed9t d\u1ea1ng t\u00f3m t\u1eaft h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. D\u1ef1a v\u00e0o b\u1ea3n \u0111\u1ed3 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch \u0111\u01b0\u1ee3c nh\u1eefng \u201c\u0111i\u1ec3m ch\u1ea1m\u201d hi\u1ec7u qu\u1ea3 ho\u1eb7c thi\u1ebfu hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-journey-map-and-ready-made-template\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer journey map) l\u00e0 m\u1ed9t d\u1ea1ng t\u00f3m t\u1eaft h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. D\u1ef1a v\u00e0o b\u1ea3n \u0111\u1ed3 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch \u0111\u01b0\u1ee3c nh\u1eefng \u201c\u0111i\u1ec3m ch\u1ea1m\u201d hi\u1ec7u qu\u1ea3 ho\u1eb7c thi\u1ebfu hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-journey-map-and-ready-made-template\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-20T09:51:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-22T03:05:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n\",\"datePublished\":\"2022-04-20T09:51:34+00:00\",\"dateModified\":\"2024-08-22T03:05:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/\"},\"wordCount\":1006,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"CX, EX, Loyalty\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/\",\"url\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/\",\"name\":\"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2022-04-20T09:51:34+00:00\",\"dateModified\":\"2024-08-22T03:05:35+00:00\",\"description\":\"B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer journey map) l\u00e0 m\u1ed9t d\u1ea1ng t\u00f3m t\u1eaft h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. D\u1ef1a v\u00e0o b\u1ea3n \u0111\u1ed3 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch \u0111\u01b0\u1ee3c nh\u1eefng \u201c\u0111i\u1ec3m ch\u1ea1m\u201d hi\u1ec7u qu\u1ea3 ho\u1eb7c thi\u1ebfu hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Journey Map Template and Ready-to-Use Templates - Bellsystem24 Vietnam","description":"A customer journey map is a summary of the customer's experience with a business. Based on this map, you can analyze effective or ineffective touchpoints in the business process to come up with appropriate improvement solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-journey-map-and-ready-made-template\/","og_locale":"en_US","og_type":"article","og_title":"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n - Bellsystem24 Vietnam","og_description":"B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer journey map) l\u00e0 m\u1ed9t d\u1ea1ng t\u00f3m t\u1eaft h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. D\u1ef1a v\u00e0o b\u1ea3n \u0111\u1ed3 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch \u0111\u01b0\u1ee3c nh\u1eefng \u201c\u0111i\u1ec3m ch\u1ea1m\u201d hi\u1ec7u qu\u1ea3 ho\u1eb7c thi\u1ebfu hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p.","og_url":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-journey-map-and-ready-made-template\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2022-04-20T09:51:34+00:00","article_modified_time":"2024-08-22T03:05:35+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n","datePublished":"2022-04-20T09:51:34+00:00","dateModified":"2024-08-22T03:05:35+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/"},"wordCount":1006,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage"},"thumbnailUrl":"","articleSection":["CX, EX, Loyalty"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/","url":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/","name":"Customer Journey Map Template and Ready-to-Use Templates - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage"},"thumbnailUrl":"","datePublished":"2022-04-20T09:51:34+00:00","dateModified":"2024-08-22T03:05:35+00:00","description":"A customer journey map is a summary of the customer's experience with a business. Based on this map, you can analyze effective or ineffective touchpoints in the business process to come up with appropriate improvement solutions.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/mau-ban-do-hanh-trinh-khach-hang-va-template-co-san\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"M\u1eabu B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 Template c\u00f3 s\u1eb5n"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/5468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=5468"}],"version-history":[{"count":1,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/5468\/revisions"}],"predecessor-version":[{"id":18801,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/5468\/revisions\/18801"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=5468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=5468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=5468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}