{"id":6436,"date":"2020-08-31T14:04:23","date_gmt":"2020-08-31T07:04:23","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6436"},"modified":"2020-08-31T14:04:23","modified_gmt":"2020-08-31T07:04:23","slug":"tong-dai-thong-minh","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/tong-dai-thong-minh\/","title":{"rendered":"T\u00d4\u0309NG \u0110A\u0300I TH\u00d4NG MINH OMNI-CHANNEL T\u01af\u0323 \u0110\u00d4\u0323NG HO\u0301A"},"content":{"rendered":"

Bellsystem24-Vietnam hi\u00ea\u0309u ro\u0303 t\u00e2\u0300m quan tro\u0323ng cu\u0309a vi\u00ea\u0323c cung c\u00e2\u0301p tra\u0309i nghi\u00ea\u0323m kha\u0301ch ha\u0300ng tuy\u00ea\u0323t v\u01a1\u0300i.<\/span><\/em><\/span><\/p>\n

Gia\u0309i pha\u0301p t\u00f4\u0309ng \u0111a\u0300i th\u00f4ng minh (Smart Contact Center) cho phe\u0301p t\u00f4\u0309ng \u0111a\u0300i vi\u00ean cu\u0309a ba\u0323n la\u0300m vi\u00ea\u0323c thu\u00e2\u0323n ti\u00ea\u0323n, linh hoa\u0323t, giu\u0301p pha\u0301t huy h\u00ea\u0301t hi\u00ea\u0323u su\u00e2\u0301t la\u0300m vi\u00ea\u0323c. \u0110\u00f4\u0300ng th\u01a1\u0300i, t\u00f4\u0309ng \u0111a\u0300i cu\u0303ng ti\u0301ch h\u01a1\u0323p ca\u0301c c\u00f4ng ngh\u00ea\u0323 t\u01b0\u0323 \u0111\u00f4\u0323ng ho\u0301a, qua\u0309n ly\u0301 th\u00f4ng tin \u0111a k\u00eanh t\u00e2\u0323p trung va\u0300 ki\u00ea\u0309m soa\u0301t hi\u00ea\u0323u qua\u0309 h\u01a1n.<\/span><\/p>\n

Ca\u0301c ch\u01b0\u0301c n\u0103ng cu\u0309a t\u00f4\u0309ng \u0111a\u0300i th\u00f4ng minh<\/strong><\/span><\/h2>\n

L\u00ea\u0303 t\u00e2n a\u0309o.<\/span><\/strong><\/span><\/h3>\n

\"l\u00ea\u0303<\/p>\n

C\u00e2\u0301u hi\u0300nh l\u00ea\u0303 t\u00e2n a\u0309o v\u01a1\u0301i IVR, ta\u0323o l\u01a1\u0300i cha\u0300o t\u01b0\u0323 \u0111\u00f4\u0323ng ho\u0103\u0323c nha\u0323c ch\u01a1\u0300 khi kha\u0301ch ha\u0300ng go\u0323i \u0111\u00ea\u0301n. Ba\u0323n cu\u0303ng co\u0301 th\u00ea\u0309 s\u01b0\u0309 du\u0323ng l\u01a1\u0300i cha\u0300o t\u01b0\u0323 \u0111\u00f4\u0323ng \u0111\u00ea\u0309 th\u01b0\u0323c hi\u00ea\u0323n ph\u00e2n lu\u00f4\u0300n cu\u00f4\u0323c go\u0323i theo \u0111i\u0323nh tuy\u00ea\u0301n nhu c\u00e2\u0300u kha\u0301ch ha\u0300ng.<\/span><\/p>\n

Chatbot.<\/span><\/strong><\/span><\/h3>\n

Robot pha\u0309n h\u00f4\u0300i t\u01b0\u01a1ng ta\u0301c cu\u0309a kha\u0301ch ha\u0300ng t\u01b0\u0323 \u0111\u00f4\u0323ng nh\u01a1\u0300 d\u01b0\u0303 li\u00ea\u0323u c\u01a1 s\u01a1\u0309 th\u00f4ng tin \u0111\u01b0\u01a1\u0323c l\u01b0u tr\u01b0\u0303 trong CRM. Ba\u0323n co\u0301 th\u00ea\u0309 s\u01b0\u0309 du\u0323ng Chatbot \u0111\u00ea\u0309 gia\u0309i \u0111a\u0301p FAQs ho\u0103\u0323c truy v\u00e2\u0301n ta\u0300i khoa\u0309n cu\u0309a kha\u0301ch ha\u0300ng. Chatbot cu\u0309a ba\u0323n se\u0303 ca\u0300ng hi\u00ea\u0323u qua\u0309 khi h\u00ea\u0323 c\u01a1 s\u01a1\u0309 d\u01b0\u0303 li\u00ea\u0323u th\u00f4ng tin cu\u0309a ba\u0323n ca\u0300ng l\u01a1\u0301n.<\/span><\/p>\n

Ta\u0323o ha\u0300ng \u0111\u01a1\u0323i.<\/span><\/strong><\/span><\/h3>\n

Ta\u0323o ha\u0300ng \u0111\u01a1\u0323i khi kha\u0301ch ha\u0300ng go\u0323i \u0111\u00ea\u0301n c\u00f4\u0309ng t\u00f4\u0309ng \u0111a\u0300i cu\u0309a ba\u0323n. Ph\u00e2n ph\u00f4\u0301i cho \u0111i\u00ea\u0323n thoa\u0323i vi\u00ean phu\u0300 h\u01a1\u0323p \u0111\u00ea\u0309 ti\u00ea\u0301p nh\u00e2\u0323n.\u00a0<\/span><\/p>\n

\u0110i\u0323nh tuy\u00ea\u0301n theo nhu c\u00e2\u0300u.<\/span><\/strong><\/span><\/h3>\n

\u01af\u0301ng du\u0323ng ACD \u0111\u00ea\u0309 \u0111i\u0323nh tuy\u00ea\u0301n cu\u00f4\u0323c go\u0323i cu\u0309a kha\u0301ch ha\u0300ng, ph\u00e2n loa\u0323i nhu c\u00e2\u0300u c\u00e2\u0300n h\u00f4\u0303 tr\u01a1\u0323. Cu\u00f4\u0323c go\u0323i se\u0303 \u0111\u01b0\u01a1\u0323c t\u01b0\u0323 \u0111\u00f4\u0323ng chuy\u00ea\u0309n \u0111\u00ea\u0301n b\u00f4\u0323 ph\u00e2\u0323n chuy\u00ean tra\u0301ch \u0111\u00ea\u0309 gia\u0309i quy\u00ea\u0301t. Giu\u0301p t\u0103ng kha\u0309 n\u0103ng h\u00f4\u0303 tr\u01a1\u0323 tha\u0300nh c\u00f4ng, gia\u0309m th\u01a1\u0300i gian t\u01b0\u01a1ng ta\u0301c, t\u0103ng tra\u0309i nghi\u00ea\u0323m kha\u0301ch ha\u0300ng.<\/span><\/p>\n

Nh\u00e2\u0301p \u0111\u00ea\u0309 go\u0323i (Click-to-call).<\/span><\/strong><\/span><\/h3>\n

T\u0103ng n\u0103ng su\u00e2\u0301t la\u0300m vi\u00ea\u0323c v\u01a1\u0301i ch\u01b0\u0301c n\u0103ng Click-to-call. Ta\u0323m bi\u00ea\u0323t qua\u0301 tri\u0300nh quay s\u00f4\u0301 thu\u0309 c\u00f4ng, gi\u01a1\u0300 \u0111\u00e2y ba\u0323n co\u0301 th\u00ea\u0309 go\u0323i cho kha\u0301ch ha\u0300ng v\u01a1\u0301i chi\u0309 m\u00f4\u0323t \u201ccu\u0301 click\u201d tr\u00ean ma\u0300n hi\u0300nh desktop.<\/span><\/p>\n

Go\u0323i t\u01b0\u0323 \u0111\u00f4\u0323ng (Auto call).<\/span><\/strong><\/span><\/h3>\n

Tri\u0300nh go\u0323i t\u01b0\u0323 \u0111\u00f4\u0323ng cho phe\u0301p t\u00f4\u0309ng \u0111a\u0300i vi\u00ean th\u01b0\u0323c hi\u00ea\u0323n cu\u00f4\u0323c go\u0323i li\u00ean tu\u0323c theo data s\u00f4\u0301 \u0111i\u00ea\u0323n thoa\u0323i co\u0301 s\u0103\u0303n. Cu\u00f4\u0323c go\u0323i na\u0300y v\u01b0\u0300a k\u00ea\u0301t thu\u0301c – h\u00ea\u0323 th\u00f4\u0301ng se\u0303 t\u01b0\u0323 \u0111\u00f4\u0323ng th\u01b0\u0323c hi\u00ea\u0323n cu\u00f4\u0323c go\u0323i kha\u0301c theo th\u01b0\u0301 t\u01b0\u0323 trong danh sa\u0301ch. T\u00f4\u0309ng \u0111a\u0300i vi\u00ean cu\u0309a ba\u0323n chi\u0309 c\u00e2\u0300n t\u01b0\u01a1ng ta\u0301c v\u01a1\u0301i kha\u0301ch ha\u0300ng.<\/span><\/p>\n

\u0110a k\u00eanh ti\u0301ch h\u01a1\u0323p (Omni-Channel).<\/span><\/strong><\/span><\/h3>\n

Ca\u0301c th\u00f4ng tin t\u01b0\u01a1ng ta\u0301c cu\u0309a kha\u0301ch ha\u0300ng v\u01a1\u0301i doanh nghi\u00ea\u0323p ba\u0323n \u01a1\u0309 mo\u0323i k\u00eanh ti\u00ea\u0301p xu\u0301c (Email, Social media, k\u00eanh thoa\u0323i, Website TM\u0110T,..) se\u0303 \u0111\u01b0\u01a1\u0323c t\u00f4\u0309ng h\u01a1\u0323p ta\u0323i h\u00ea\u0323 th\u00f4\u0301ng. Giu\u0301p t\u00f4\u0309ng \u0111a\u0300i vi\u00ean quan sa\u0301t \u0111\u01b0\u01a1\u0323c xuy\u00ean su\u00f4\u0301t qua\u0301 tri\u0300nh t\u01b0\u01a1ng ta\u0301c cu\u0309a kha\u0301ch ha\u0300ng v\u01a1\u0301i doanh nghi\u00ea\u0323p \u0111\u00ea\u0309 \u0111\u01b0a ra gia\u0309i pha\u0301p h\u00f4\u0303 tr\u01a1\u0323 phu\u0300 h\u01a1\u0323p. Kh\u00f4ng chi\u0309 co\u0301 k\u00eanh thoa\u0323i, Ba\u0323n cu\u0303ng co\u0301 th\u00ea\u0309 s\u01b0\u0309 du\u0323ng ch\u01b0\u0301c n\u0103ng na\u0300y \u0111\u00ea\u0309 giao ti\u00ea\u0301p v\u01a1\u0301i kha\u0301ch ha\u0300ng tr\u00ean nhi\u00ea\u0300u k\u00eanh kha\u0301c nhau.<\/span><\/p>\n

Qua\u0309n ly\u0301 va\u0300 \u0111o l\u01b0\u01a1\u0300ng.<\/span><\/strong><\/span><\/h3>\n

Cho phe\u0301p ba\u0323n ph\u00e2n ti\u0301ch va\u0300 qua\u0309n ly\u0301 d\u01b0\u0303 li\u00ea\u0323u v\u01a1\u0301i h\u00ea\u0323 th\u00f4\u0301ng CRM. Ba\u0323n co\u0301 th\u00ea\u0309 quan sa\u0301t va\u0300 n\u0103\u0301m b\u0103\u0301t \u0111\u01b0\u01a1\u0323c mo\u0323i vi\u00ea\u0323c di\u00ea\u0303n ra trong t\u00f4\u0309ng \u0111a\u0300i cu\u0309a mi\u0300nh. Ba\u0301o ca\u0301o \u0111\u01b0\u01a1\u0323c th\u00ea\u0309 hi\u00ea\u0323n \u01a1\u0309 nhi\u00ea\u0300u hi\u0300nh th\u01b0\u0301c va\u0300 \u0111i\u0323nh da\u0323ng file.<\/span><\/p>\n

L\u01b0\u0323a cho\u0323n t\u00f4\u0309ng \u0111a\u0300i th\u00f4ng minh cu\u0309a Bellsystem24-Vietnam.<\/strong><\/span><\/h2>\n
    \n
  • T\u00f4\u0301i \u01b0u chi phi\u0301 \u0111\u00e2\u0300u t\u01b0:<\/strong>\u00a0Mo\u0323i th\u01b0\u0301 ba\u0323n c\u00e2\u0300n cho m\u00f4\u0323t t\u00f4\u0309ng \u0111a\u0300i th\u00f4ng minh \u0111\u00ea\u0300u co\u0301 s\u0103\u0303n v\u01a1\u0301i m\u01b0\u0301c chi phi\u0301 ca\u0323nh tranh nh\u00e2\u0301t thi\u0323 tr\u01b0\u01a1\u0300ng.<\/span><\/li>\n
  • Linh hoa\u0323t, tu\u0300y bi\u00ea\u0301n cao:<\/strong>\u00a0H\u00ea\u0323 th\u00f4\u0301ng nho\u0309 go\u0323n nh\u01b0 m\u00f4\u0323t chi\u00ea\u0301c CPU, nh\u01b0ng \u0111\u00e2\u0300y \u0111u\u0309 mo\u0323i ti\u0301nh n\u0103ng. Ba\u0323n co\u0301 th\u00ea\u0309 tu\u0300y bi\u00ea\u0301n d\u00ea\u0303 da\u0300ng, m\u01a1\u0309 r\u00f4\u0323ng quy m\u00f4 ho\u0103\u0323c nh\u01a1\u0300 \u0111\u00f4\u0323i h\u00f4\u0303 tr\u01a1\u0323 cu\u0309a chu\u0301ng t\u00f4i can thi\u00ea\u0323p.<\/span><\/li>\n
  • \u00d4\u0309n \u0111i\u0323nh:<\/strong>\u00a0H\u00ea\u0323 th\u00f4\u0301ng hoa\u0323t \u0111\u00f4\u0323ng \u00f4\u0309n \u0111i\u0323nh, v\u01a1\u0301i chu\u00e2\u0309n ICT SLA cao.<\/span><\/li>\n
  • Security:<\/strong>\u00a0Ba\u0309o m\u00e2\u0323t t\u00f4\u0301i \u01b0u v\u01a1\u0301i chu\u00e2\u0309n ISO 27001.<\/span><\/li>\n
  • D\u00ea\u0303 s\u01b0\u0309 du\u0323ng:<\/strong>\u00a0Giao di\u00ea\u0323n tr\u01b0\u0323c quan, \u0111\u01a1n gia\u0309n, thao ta\u0301c d\u00ea\u0303 da\u0300ng.<\/span><\/li>\n<\/ul>\n

    Quy tri\u0300nh tri\u00ea\u0309n khai.<\/strong><\/span><\/h2>\n

    \"quy<\/p>","protected":false},"excerpt":{"rendered":"

    Bellsystem24-Vietnam hi\u00ea\u0309u ro\u0303 t\u00e2\u0300m quan tro\u0323ng cu\u0309a vi\u00ea\u0323c cung c\u00e2\u0301p tra\u0309i nghi\u00ea\u0323m kha\u0301ch ha\u0300ng tuy\u00ea\u0323t v\u01a1\u0300i. Gia\u0309i pha\u0301p t\u00f4\u0309ng \u0111a\u0300i […]<\/p>","protected":false},"author":1,"featured_media":6437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\nT\u00d4\u0309NG \u0110A\u0300I TH\u00d4NG MINH OMNI-CHANNEL T\u01af\u0323 \u0110\u00d4\u0323NG HO\u0301A -<\/title>\n<meta name=\"description\" content=\"Gia\u0309i pha\u0301p t\u00f4\u0309ng \u0111a\u0300i th\u00f4ng minh (Smart Contact Center) cho phe\u0301p t\u00f4\u0309ng \u0111a\u0300i vi\u00ean pha\u0301t huy h\u00ea\u0301t hi\u00ea\u0323u su\u00e2\u0301t la\u0300m vi\u00ea\u0323c. \u0110\u00f4\u0300ng th\u01a1\u0300i, c\u00f4ng ngh\u00ea\u0323 t\u01b0\u0323 \u0111\u00f4\u0323ng ho\u0301a, qua\u0309n ly\u0301\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/tong-dai-thong-minh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00d4\u0309NG \u0110A\u0300I TH\u00d4NG MINH OMNI-CHANNEL T\u01af\u0323 \u0110\u00d4\u0323NG HO\u0301A -\" \/>\n<meta property=\"og:description\" content=\"Gia\u0309i pha\u0301p t\u00f4\u0309ng \u0111a\u0300i th\u00f4ng minh (Smart Contact Center) cho phe\u0301p t\u00f4\u0309ng \u0111a\u0300i vi\u00ean pha\u0301t huy h\u00ea\u0301t hi\u00ea\u0323u su\u00e2\u0301t la\u0300m vi\u00ea\u0323c. \u0110\u00f4\u0300ng th\u01a1\u0300i, c\u00f4ng ngh\u00ea\u0323 t\u01b0\u0323 \u0111\u00f4\u0323ng ho\u0301a, qua\u0309n ly\u0301\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/tong-dai-thong-minh\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 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