{"id":6445,"date":"2020-08-31T14:12:01","date_gmt":"2020-08-31T07:12:01","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6445"},"modified":"2020-08-31T14:12:01","modified_gmt":"2020-08-31T07:12:01","slug":"protect-customer-data-on-the-cloud","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/protect-customer-data-on-the-cloud\/","title":{"rendered":"CUSTOMER DATA SECURITY ON CLOUD CALL CENTER PLATFORM"},"content":{"rendered":"

One of the most important factors in creating a great customer experience is a commitment to information security. No matter what industry you are in or what form you are in, if you are holding customer data, you must protect it from manipulation and fraud.<\/span><\/p>\n

This is especially important for call centers, as they handle a lot of customer personal information. By keeping your customers\u2019 information secure, you are also protecting your business from financial and legal problems.<\/span><\/p>\n

However, many businesses using Call Centers today are not paying attention to security issues. Risks always lurk when businesses do not have a suitable operating mechanism to secure information, and the technology system used is not highly secure, especially in areas where security is not a priority.\u00a0Cloud-based call center<\/a><\/span>\u00a0(Cloud call center)<\/span><\/p>\n

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Security vulnerabilities in cloud technology.<\/span><\/strong><\/span><\/h2>\n

The benefits of Cloud call centers for businesses are indisputable, but the security of some cloud-based call centers is an alarming issue.<\/span><\/p>\n

Cloud data becomes the target of many hackers,\u00a0Because hacking data on the cloud is much easier than hacking data stored on a business's computer system (On-Premises)<\/strong>, that's why personal account manipulation and theft often occur.<\/span><\/p>\n

If a data security incident occurs, the business will face penalties and compensation according to regulations on information security commitments, most importantly, negative effects on brand image, negative impacts on business processes, and even collapse.<\/span><\/p>\n

Call Center Information Security Regulations.<\/span><\/strong><\/span><\/h2>\n