{"id":6451,"date":"2020-08-31T14:18:33","date_gmt":"2020-08-31T07:18:33","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6451"},"modified":"2020-08-31T14:18:33","modified_gmt":"2020-08-31T07:18:33","slug":"cloud-call-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/cloud-call-center\/","title":{"rendered":"CLOUD CALL CENTER SOFTWARE \u2013 VIRTUAL CALL CENTER SERVICE"},"content":{"rendered":"<p><em>Virtual switchboard service \u2013 Cloud Call Center provided by Bellsystem24-Vietnam helps you connect with your customers in the most effective and optimal way. The features equipped in Cloud Call Center software help you easily carry out campaigns.<\/em><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/inbound-outbound-call-center_eba4773bf8f74c0fb49eca30a579bce1.jpg\" alt=\"tong dai ao\" width=\"350\" height=\"117\" \/><\/p>\n<p><em>\u201cA software that offers great security, scalability, and quick functionality customization.\u201d<\/em><\/p>\n<h2><strong>Why choose us?<\/strong><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/bellsystem24-hoasao-viet-nam_253357fae5f64a60919fbff3b361b22a.jpg\" alt=\"gia tong dai ao\" \/><\/p>\n<ul>\n<li><strong>Flexible pricing:<\/strong>\u00a0Reasonable cost with many diverse support packages by month\/quarter\/year or by campaign.<\/li>\n<li><strong>Reliability:<\/strong>\u00a0Powerful Cloud solution, easy to scale.<\/li>\n<li><strong>CRM Integration:<\/strong>\u00a0Integrated CRM storage and ability to sync with other software.<\/li>\n<li><strong>Simple:<\/strong>\u00a0All you need is a computer, a headset, and an Internet connection.<\/li>\n<li><strong>Support:<\/strong>\u00a0Full support throughout the setup process, during and after using the service.<\/li>\n<li><strong>Industry Leadership:<\/strong>\u00a0Industry leader\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-a-contact-center\/\">Contact Center\u00a0<\/a>Vietnam, recognized as a strong national brand.<\/li>\n<\/ul>\n<h2><strong>Cloud Call Center is incredibly simple and efficient.<\/strong><\/h2>\n<p>Nowadays, most customers use and interact with businesses more on the Internet environment, they move\/purchase from one channel to another quickly. Bellsystem24-Vietnam&#039;s solution with\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/omni-channel-contact-center\/\">The Power of Omni-Channel<\/a>\u00a0helps you capture customer interactions across all contact channels, thereby helping Agents simplify work processes.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/cloud-call-center_014ad9e32e08485880bda006d001fc5c.jpg\" alt=\"\u01b0u \u0111i\u00ea\u0309m cu\u0309a t\u00f4\u0309ng \u0111a\u0300i a\u0309o\" \/><\/p>\n<h2><strong>Basic features.<\/strong><\/h2>\n<ul>\n<li><strong>Call recording:<\/strong>\u00a0Record calls for playback and quality assessment, or managers can listen to calls live.<\/li>\n<li><strong>Create queue:<\/strong>\u00a0Create queues in order or priority mode.<\/li>\n<li><strong>Click-to-call:<\/strong>\u00a0Make calls directly from your CRM data, website or e-commerce platform.<\/li>\n<li><strong>International calls:<\/strong>\u00a0Call domestic and international.<\/li>\n<li><strong>Note:<\/strong>\u00a0Add necessary notes and mark the call code to store the information in CRM.<\/li>\n<li><strong>SMS:<\/strong>\u00a0send message<\/li>\n<li><strong>Personal greeting:<\/strong>\u00a0Create personalized greetings to make a more impressive and professional impression.<\/li>\n<li><strong>Create business hours:<\/strong>\u00a0Calls are received during business hours.<\/li>\n<li><strong>Contact Card:<\/strong>\u00a0Easily create, organize and search by user tags quickly and accurately.<\/li>\n<li><strong>Custom fields:<\/strong>\u00a0Track customer data with custom fields in profiles.<\/li>\n<li><strong>Call history:<\/strong>\u00a0Store and display a history of previous customer interactions.<\/li>\n<li><strong>Call blocking:<\/strong>\u00a0Block nuisance calls, create user Blacklist.<\/li>\n<\/ul>\n<h3><strong>Advanced routing features.<\/strong><\/h3>\n<p><em>Route the right customers to the right Agent, or group\/department according to the right criteria and business function.<\/em><\/p>\n<ul>\n<li><strong>IVR:<\/strong>\u00a0Automatic voice interaction software when there is an incoming call (Hello, request to enter command,...)<\/li>\n<li><strong>ACD:<\/strong>\u00a0Automatically distribute calls to the appropriate Agent according to the commands taken from the IVR.<\/li>\n<li><strong>Call forwarding:<\/strong>\u00a0Forward calls to other departments.<\/li>\n<li><strong>Call back:<\/strong>\u00a0Store failed client connections and perform callbacks.<\/li>\n<\/ul>\n<h3><strong>Multi-tool integration.<\/strong><\/h3>\n<p><em>Create seamless customer experiences, better manipulate and process data.<\/em><\/p>\n<ul>\n<li><strong>Seamless integration:<\/strong>\u00a0Connect business platforms with Omni-Channel (Website, e-commerce platform, social media,...)<\/li>\n<li><strong>CTI:<\/strong>\u00a0Integrate phone system with computer.<\/li>\n<li><strong>Import and synchronize data:<\/strong>\u00a0Built-in CRM or connect to other information storage systems for easy information storage and synchronization.<\/li>\n<\/ul>\n<h3><strong>Monitoring and reporting.<\/strong><\/h3>\n<p><em>Easily monitor and evaluate performance to optimize KPIs and improve quality.<\/em><\/p>\n<ul>\n<li><strong>Call monitoring:<\/strong>\u00a0Listen to calls in parallel while the operator is answering.<\/li>\n<li><strong>Join the call:<\/strong>\u00a0Join the call directly to talk to agents and customers.<\/li>\n<li><strong>Call storage:<\/strong>\u00a0Record calls for playback and review.<\/li>\n<li><strong>Custom reports:<\/strong>\u00a0Create custom reports based on criteria you can analyze. Apply existing filters or create new ones.<\/li>\n<li><strong>Agent Activity Monitoring:<\/strong>\u00a0Evaluate Agent performance or group performance. Information such as: Personal data, activity status, interaction history, talk time, problem handling speed, etc.<\/li>\n<li><strong>SMS CSAT:<\/strong>\u00a0Collect customer feedback on experience quality as a basis for service quality development.<\/li>\n<\/ul>\n<p><strong>Experience intelligent and customized Cloud Call Center services for your business.<\/strong><\/p>\n<p><strong>Request a Demo or Get a Free Consultation.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>D\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o &#8211; Cloud Call Center \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi Bellsystem24-Vietnam gi\u00fap b\u1ea1n k\u1ebft n\u1ed1i\u00a0 v\u1edbi kh\u00e1ch [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6452,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[],"class_list":["post-6451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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