{"id":6460,"date":"2022-08-31T14:26:33","date_gmt":"2022-08-31T07:26:33","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6460"},"modified":"2022-08-31T14:26:33","modified_gmt":"2022-08-31T07:26:33","slug":"giai-phap-tong-dai-tiep-nhan-xu-ly-don-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/giai-phap-tong-dai-tiep-nhan-xu-ly-don-hang\/","title":{"rendered":"OMNICHANNEL CONTACT CENTER SOLUTION FOR RECEIVING AND PROCESSING ORDERS"},"content":{"rendered":"<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><em><span style=\"font-weight: 400; color: #000000;\">&#8220;Ti\u1ebfp nh\u1eadn &amp; x\u01b0\u0309 ly\u0301 \u0111\u01a1n h\u00e0ng d\u1ec5 d\u00e0ng h\u01a1n v\u1edbi t\u1ed5ng \u0111\u00e0i Omni Channel Contact Center.&#8221;<\/span><\/em><\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/customer_journey_map_ac5d17b89b0d43cdb7c1ac9b4607c6d4_grande.jpg\" alt=\"t\u00f4\u0309ng \u0111a\u0300i ti\u00ea\u0301p nh\u00e2\u0323n va\u0300 x\u01b0\u0309 ly\u0301 \u0111\u01a1n ha\u0300ng\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>B\u1ea1n l\u00e0m \u0111\u01b0\u1ee3c g\u00ec v\u1edbi Omni-channel Contact Center?<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/omni-channel-contact-center\/\">Omni-Channel Contact center<\/a><\/span>\u00a0l\u00e0 h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh t\u00edch h\u1ee3p, v\u1edbi h\u1ec7 th\u1ed1ng n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp nh\u1eadn \u0111\u01a1n h\u00e0ng th\u00f4ng qua t\u1ed5ng \u0111\u00e0i, theo d\u00f5i v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng t\u1eeb m\u1ecdi k\u00eanh m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1eb7t h\u00e0ng ho\u0103\u0323c t\u01b0\u01a1ng ta\u0301c v\u01a1\u0301i doanh nghi\u00ea\u0323p.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Ti\u1ebfp nh\u1eadn \u0111\u01a1n h\u00e0ng qua t\u1ed5ng \u0111\u00e0i:<\/strong>\u00a0Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng g\u1ecdi l\u00ean t\u1ed5ng \u0111\u00e0i \u0111\u1eb7t h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Order Confirmation:<\/strong>\u00a0Kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng t\u1eeb c\u00e1c k\u00eanh kh\u00e1c, h\u1ec7 th\u1ed1ng Contact Center s\u1ebd c\u1eadp nh\u1eadt \u0111\u01b0\u1ee3c th\u00f4ng tin nh\u1edd vi\u1ec7c \u0111\u1ed3ng b\u1ed9 h\u00f3a v\u00e0 t\u00edch h\u1ee3p th\u00f4ng tin t\u1eeb c\u00e1c k\u00eanh b\u00e1n h\u00e0ng. T\u1eeb \u0111\u00f3 t\u1ed5ng \u0111\u00e0i vi\u00ean s\u1ebd g\u1ecdi ra \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u1eb7t h\u00e0ng v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>X\u1eed l\u00fd \u0111\u01a1n h\u00e0ng:<\/strong>\u00a0Chuy\u1ec3n giao th\u00f4ng tin \u0111\u1eb7t h\u00e0ng cho b\u1ed9 ph\u1eadn ph\u00e2n ph\u1ed1i, c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng, g\u1ecdi ra x\u00e1c nh\u1eadn giao h\u00e0ng, l\u01b0u tr\u1eef th\u00f4ng tin \u0111\u01a1n h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Ki\u0323ch ba\u0309n Demo.<\/span><\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">1. Kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i \u0111\u1eb7t h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">2. \u0110i\u1ec7n tho\u1ea1i vi\u00ean ti\u1ebfp nh\u1eadn th\u00f4ng tin<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">3. Th\u00f4ng tin \u0111\u01b0\u1ee3c nh\u1eadp l\u00ean h\u1ec7 th\u1ed1ng l\u01b0u tr\u1eef (B\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp c\u00e1c tr\u01b0\u1eddng th\u00f4ng tin tu\u0300y y\u0301)<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">4. Th\u00f4ng tin \u0111\u01b0\u1ee3c chuy\u1ec3n cho b\u1ed9 ph\u1eadn ph\u00e2n ph\u1ed1i<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">5. C\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">6. G\u1ecdi ra\/ SMS th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng, ng\u00e0y gi\u1edd giao nh\u1eadn<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">7. Ho\u00e0n th\u00e0nh giao h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">8. \u0110\u00e1nh d\u1ea5u \u0111\u00e3 giao h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">9. L\u01b0u tr\u1eef l\u1ecbch s\u1eed giao h\u00e0ng v\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan b\u1eb1ng CRM.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng t\u1eeb c\u00e1c k\u00eanh kh\u00e1c.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">1. T\u1ed5ng \u0111\u00e0i c\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u01a1n h\u00e0ng t\u1ef1 \u0111\u1ed9ng nh\u1edd h\u1ec7 th\u1ed1ng Omni-Channel.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">2. T\u1ed5ng \u0111\u00e0i vi\u00ean g\u1ecdi ra cho kh\u00e1ch \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">3. Chuy\u1ec3n th\u00f4ng tin \u0111\u01a1n h\u00e0ng cho b\u1ed9 ph\u1eadn ph\u00e2n ph\u1ed1i<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">4. C\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">5. G\u1ecdi ra\/SMS th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng, ng\u00e0y gi\u1edd giao nh\u1eadn<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">6. Ho\u00e0n th\u00e0nh giao h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">7. \u0110\u00e1nh d\u1ea5u \u0111\u00e3 giao h\u00e0ng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">8. L\u01b0u tr\u1eef l\u1ecbch s\u1eed giao h\u00e0ng v\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan b\u1eb1ng CRM.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">T\u00ednh n\u0103ng h\u1ec7 th\u1ed1ng.<\/span><\/strong><\/span><\/h2>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/tinhnangtongdaidakenh_6765a16b5828477ca732e7855423e5cc.png\" alt=\"ti\u0301nh n\u0103ng t\u00f4\u0309ng \u0111a\u0300i contact center\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>T\u1ea1i sao n\u00ean s\u1eed d\u1ee5ng Omni-Channel Contact Center?<\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>\u0110\u01a1n gi\u1ea3n, ti\u1ec7n \u00edch:<\/strong>\u00a0Giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng, th\u00f4ng tin t\u1eeb m\u1ecdi k\u00eanh b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng v\u00e0 th\u1ed1ng nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>D\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p:<\/strong>\u00a0Kh\u00f4ng b\u1ecf s\u00f3t th\u00f4ng tin \u0111\u01a1n h\u00e0ng, qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn, x\u00e1c nh\u1eadn, x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng di\u1ec5n ra m\u1ea1ch l\u1ea1c, m\u1ecdi th\u00f4ng tin \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Qu\u1ea3n l\u00fd c\u1ea3 qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n:<\/strong>\u00a0Th\u00f4ng tin v\u1ec1 qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt tr\u00ean h\u1ec7 th\u1ed1ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>\u1ed4n \u0111\u1ecbnh, linh ho\u1ea1t:<\/strong>\u00a0T\u00ednh \u1ed5n \u0111\u1ecbnh cao, t\u00f9y bi\u1ebfn quy m\u00f4, giao di\u1ec7n v\u00e0 ch\u1ee9c n\u0103ng h\u1ec7 th\u1ed1ng d\u1ec5 d\u00e0ng.<\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>&#8220;Ti\u1ebfp nh\u1eadn &amp; x\u01b0\u0309 ly\u0301 \u0111\u01a1n h\u00e0ng d\u1ec5 d\u00e0ng h\u01a1n v\u1edbi t\u1ed5ng \u0111\u00e0i Omni Channel Contact Center.&#8221; B\u1ea1n l\u00e0m \u0111\u01b0\u1ee3c [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6461,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[],"class_list":["post-6460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-van-hanh"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GIA\u0309I PHA\u0301P T\u00d4\u0309NG \u0110A\u0300I TI\u00ca\u0301P NH\u00c2\u0323N &amp; 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