{"id":6463,"date":"2022-08-31T14:28:41","date_gmt":"2022-08-31T07:28:41","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6463"},"modified":"2022-08-31T14:28:41","modified_gmt":"2022-08-31T07:28:41","slug":"customer-service-to-increase-customer-loyalty","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-service-to-increase-customer-loyalty\/","title":{"rendered":"INCREASE CUSTOMER LOYALTY WITH COMPREHENSIVE CUSTOMER SERVICE"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">Bellsystem24-Vietnam&#039;s comprehensive customer care solution helps businesses achieve effective customer retention goals, increasing the overall NPS index.<\/span><\/em><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>We understand that.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Increasing customer retention is your top priority. Retaining a loyal customer gives your business the opportunity to significantly increase revenue.<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Satisfied customers spend at least as much as new customers\u00a0<strong>25%<\/strong>.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer satisfaction\u00a0<strong>will promote<\/strong>\u00a0about your business to more people.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/dich-vu-cskh-chat-luong-cao_ccd782730e3c4b1881d5a2df657f78ec_grande.jpg\" alt=\"Comprehensive customer service\" \/><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">&#8220;<\/span><\/strong><\/span>\u00a0<strong>More cost effective:<\/strong>\u00a0<\/span><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The average cost of acquiring a new customer is 5-7 times higher than the cost of retaining an existing customer.<span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">&#8220;<\/span><\/strong><\/span><\/span><\/em><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Our services.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">We provide a full package of services to maintain and improve customer loyalty, including: Customer care (Before - during - after purchase), Customer satisfaction survey, NPS measurement.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">1. Customer care.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Bellsystem provides comprehensive, multi-channel customer care solutions.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Voice channel:<\/strong>\u00a0Call Center, Contact Center.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Online Channel:<\/strong>\u00a0Social media, Website, E-commerce, Video call.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Offline channel:<\/strong>\u00a0Customer service at the store, Field.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/dich-vu-cham-soc-khach-hang_dcb6091bdc1e4eb09b2b54784ada01ac.jpg\" alt=\"customer service channel\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">With over 14 years of experience in providing high standard customer service,\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/\">Bellsystem24-Vietnam<\/a><\/span>\u00a0Confidently become a partner to help you improve customer loyalty and increase sustainable revenue.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">2. Customer satisfaction survey.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">This is the solution we provide you as an added value. When implementing the service, the\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/service-quality-survey-form\/\">customer satisfaction survey<\/a><\/span>\u00a0performed regularly during each call or periodically. To capture customer retention effectiveness and evaluate overall sales\/customer service quality.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/hanh-trinh-trai-nghiem-khach-hang_4a26aecc7b314d32a96a54e8cd4b840d.jpg\" alt=\"customer survey service\" width=\"368\" height=\"245\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Survey will help you.<\/span><\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Know the state of your customer service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Detect gaps in business processes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Accurate market research and assessment.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Research and evaluate competitors.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Create the premise for research, development and product sales.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Survey form:<\/strong>\u00a0Direct survey, telephone survey.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">3. Measure NPS<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/knowledge-about-nps-and-how-to-measure-it\/\">Measure Net promoter score<\/a><\/span>\u00a0Based on customer feedback from surveys and coded into specific scores to accurately evaluate the effectiveness of maintaining loyalty. NPS assessment is implemented by Bellsystem24-Vietnam in 3 groups:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Promoter<\/span><\/li>\n<li><span style=\"font-size: 12pt; color: #000000;\">Passives (Neutrals)<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 12pt; color: #000000;\">Detractor<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong style=\"color: #2e5d95; font-size: 20pt;\">Why choose Bellsystem24-Vietnam?<\/strong><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; color: #000000;\"><b>Committed to understanding.<\/b><\/span><b><\/b><\/h3>\n<ul>\n<li><span style=\"color: #000000; font-size: 12pt;\"><b><span style=\"font-weight: 400;\">Human resources system with in-depth knowledge of many industries<\/span><\/b><\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Understand the difficulties and challenges in implementing customer service of each organization.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; color: #000000;\"><b>Commitment to quality service.<\/b><\/span><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-size: 12pt; color: #000000;\"><b><span style=\"font-weight: 400;\">Staff are trained in depth in professional and continuous customer care skills.<\/span><\/b><\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Recruitment, training and quality management processes are carried out systematically and with high discipline.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; color: #000000;\"><b>Committed to optimal solutions<\/b><\/span><b><\/b><\/h3>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt; color: #000000;\"><b><span style=\"font-weight: 400;\">Continuously research, develop and apply technology in customer care activities.<\/span><\/b><\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Proactively advise partners when necessary.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Increase customer retention and revenue<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">with comprehensive customer care service from Bellsystem24-Vietnam.<\/span><\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Gia\u0309i pha\u0301p ch\u0103m so\u0301c kha\u0301ch ha\u0300ng toa\u0300n di\u00ea\u0323n cu\u0309a Bellsystem24-Vietnam giu\u0301p doanh nghi\u00ea\u0323p \u0111a\u0323t \u0111\u01b0\u01a1\u0323c mu\u0323c ti\u00eau gi\u01b0\u0303 ch\u00e2n kha\u0301ch 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