{"id":6466,"date":"2022-08-31T14:31:04","date_gmt":"2022-08-31T07:31:04","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6466"},"modified":"2022-08-31T14:31:04","modified_gmt":"2022-08-31T07:31:04","slug":"cong-ty-mystery-shopping","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/cong-ty-mystery-shopping\/","title":{"rendered":"HOW ARE YOUR CUSTOMERS TREATED? MYSTERY SHOPPING COMPANY"},"content":{"rendered":"

“82%<\/strong><\/span> kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 nh\u01b0ng h\u1ecd kh\u00f4ng n\u00f3i ra. \u0110i\u1ec1u n\u00e0y c\u00f3 \u0111ang l\u00e0m b\u1ea1n ch\u1ee7 quan l\u1ea7m t\u01b0\u1edfng r\u1eb1ng: Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p m\u00ecnh l\u00e0 t\u1ed1t?”<\/span><\/em><\/span><\/p>\n

Gi\u1ea3i ph\u00e1p Mystery shopping<\/a><\/span>\u00a0(Kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt) c\u1ee7a Bellsystem24-Vietnam s\u1ebd gi\u00fap b\u1ea1n t\u00ecm ra nh\u1eefng v\u1ea5n \u0111\u1ec1 r\u1ee7i ro n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m mua s\u1eafm. Ch\u00fang t\u00f4i \u0111\u00e3 cung c\u1ea5p nh\u1eefng d\u1eef li\u1ec7u \u0111o l\u01b0\u1eddng, ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 cho nhi\u1ec1u \u0111\u1ed1i t\u00e1c l\u1edbn trong su\u1ed1t 14 n\u0103m qua, gia\u0309i pha\u0301p na\u0300y l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 gi\u00fap ba\u0323n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng nh\u1eadn \u0111\u1ecbnh kh\u00e1ch quan v\u00e0 \u0111\u01b0a ra nh\u1eefng ho\u1ea1t \u0111\u1ed9ng n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng k\u1ecbp th\u1eddi.<\/span><\/p>\n

C\u00e1c l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng.<\/strong><\/span><\/h2>\n

 <\/p>\n

\"thu\u00ea<\/p>\n

<\/h2>\n

Pha\u0323m vi ca\u0301c k\u00eanh \u0111a\u0301nh gia\u0301.<\/strong><\/span><\/h2>\n

Bellsystem24-Vietnam tham gia v\u00e0o qu\u00e1 tr\u00ecnh mua s\u1eafm v\u00e0 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c \u0111\u00e1nh gi\u00e1 tr\u00ean ph\u1ea1m vi \u0111a k\u00eanh ti\u1ebfp x\u00fac, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn k\u00eanh ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p m\u00ecnh.<\/span><\/p>\n

\"kha\u0301ch<\/p>\n

S\u1ef1 thay \u0111\u1ed5i v\u00e0 m\u1edf r\u1ed9ng k\u00eanh b\u00e1n h\u00e0ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng Online \u0111ang di\u1ec5n ra tr\u00ean ph\u1ea1m vi to\u00e0n c\u1ea7u. Qu\u1ea3n l\u00fd h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 tr\u00ean c\u00e1c k\u00eanh Online l\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p. Ch\u00fang t\u00f4i hi\u1ec3u r\u00f5 \u0111i\u1ec1u \u0111\u00f3 v\u00e0 tri\u1ec3n khai d\u1ecbch v\u1ee5 Mystery shopping cho c\u00e1c k\u00eanh tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n, m\u1ecdi b\u00e1o c\u00e1o, ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 n\u0103ng l\u1ef1c b\u00e1n h\u00e0ng c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p v\u00e0 g\u1eedi cho b\u1ea1n b\u1ea5t c\u1ee9 khi n\u00e0o,<\/span><\/p>\n

\"kha\u0301ch<\/p>\n

\u0110\u00e1nh gi\u00e1 chi ti\u1ebft t\u1eebng c\u00e1ch b\u1ed1 tr\u00ed, v\u1ec7 sinh c\u1eeda h\u00e0ng, th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean, quy tr\u00ecnh th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng v\u00e0 tham gia v\u00e0o qu\u00e1 tr\u00ecnh mua h\u00e0ng tr\u1ef1c ti\u1ebfp. Ph\u00e1t hi\u1ec7n nh\u1eefng \u0111i\u1ec3m sai l\u1ec7ch v\u00e0 t\u1ed5ng h\u1ee3p, ph\u00e2n t\u00edch d\u1ef1a tr\u00ean c\u00e1c checklist, b\u1eb1ng ch\u1ee9ng t\u1eeb file ghi \u00e2m, video. Ch\u00fang t\u00f4i s\u1ebd gi\u00fap b\u1ea1n ph\u00e2n t\u00edch nh\u1eefng \u0111i\u1ec3m ch\u01b0a \u0111\u01b0\u1ee3c trong qu\u00e1 tr\u00ecnh kinh doanh, so s\u00e1nh v\u1edbi \u0111\u1ed1i th\u1ee7, v\u00e0 g\u1eedi c\u00e1c \u0111\u1ec1 xu\u1ea5t c\u1ea3i thi\u1ec7n.<\/span><\/p>\n

\"kha\u0301ch<\/p>\n

\u0110\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00f4ng qua k\u00eanh t\u1ed5ng \u0111\u00e0i. C\u00e1c \u0111\u00e1nh gi\u00e1 s\u1ebd \u0111\u01b0\u1ee3c b\u00e1m s\u00e1t theo Call Script chu\u1ea9n, ph\u00e2n t\u00edch theo th\u00e1i \u0111\u1ed9 & k\u1ef9 n\u0103ng c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean. L\u1ea5y c\u01a1 s\u1edf th\u1eddi gian \u0111\u00e0m tho\u1ea1i, hi\u1ec7u qu\u1ea3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, t\u01b0\u01a1ng t\u00e1c \u201cchu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u201d. \u0110\u01b0a ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t d\u1ef1a tr\u00ean 14 n\u0103m kinh nghi\u1ec7m tri\u1ec3n khai d\u1ecbch v\u1ee5 Contact Center c\u1ee7a Bellsystem24-Vietnam.<\/span><\/p>\n

D\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n.<\/strong><\/span><\/h2>\n

Ch\u00fang t\u00f4i cung c\u1ea5p nh\u1eefng th\u00f4ng tin m\u00e0 b\u1ea1n \u0111ang \u201cm\u00f4ng lung\u201d v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng trong c\u00e1c\u00a0quy tr\u00ecnh kinh doanh<\/a><\/span>\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh c\u1ea3i ti\u1ebfn ch\u00ednh x\u00e1c. Bellsystem24-Vietnam s\u1edf h\u1eefu \u0111\u1ed9i ng\u0169 Mystery shopper tinh nhu\u1ec7 \u0111\u01b0\u1ee3c ch\u1ecdn l\u1ecdc v\u00e0 \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n, k\u1ecbch b\u1ea3n t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng khoa h\u1ecdc \u0111\u1ec3 khai th\u00e1c h\u1ebft nh\u1eefng \u201cl\u1ed7 h\u1ed5ng\u201d c\u00f2n t\u1ed3n \u0111\u1ecdng trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p, v\u1edbi quy tr\u00ecnh ph\u00e2n t\u00edch, b\u00e1o c\u00e1o khoa h\u1ecdc, th\u01b0\u1eddng xuy\u00ean, \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 tr\u00e0n \u0111\u1ea7y nhi\u1ec7t huy\u1ebft, tr\u00e1ch nhi\u1ec7m. Ch\u00fang t\u00f4i t\u1ef1 h\u00e0o l\u00e0 \u0111\u01a1n v\u1ecb cung c\u1ea5p gi\u1ea3i ph\u00e1p Mystery shopping h\u00e0ng \u0111\u1ea7u Vi\u1ec7t Nam.<\/span><\/p>\n

\"di\u0323ch<\/p>\n

S\u01b0\u0309 du\u0323ng Triple S \u0111\u00ea\u0309 bi\u00ea\u0301t kha\u0301ch ha\u0300ng cu\u0309a ba\u0323n \u0111ang \u0111\u01b0\u01a1\u0323c \u0111\u00f4\u0301i x\u01b0\u0309 th\u00ea\u0301 na\u0300o?<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"

“82% kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 nh\u01b0ng h\u1ecd kh\u00f4ng n\u00f3i ra. […]<\/p>","protected":false},"author":1,"featured_media":6467,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[],"class_list":["post-6466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-van-hanh"],"acf":[],"yoast_head":"\nKHA\u0301CH HA\u0300NG CU\u0309A BA\u0323N \u0110\u01af\u01a0\u0323C \u0110\u00d4\u0301I X\u01af\u0309 TH\u00ca\u0301 NA\u0300O? C\u00d4NG TY MYSTERY SHOPPING<\/title>\n<meta name=\"description\" content=\"Gi\u1ea3i ph\u00e1p Mystery shopping\u00a0(Kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt) c\u1ee7a Bellsystem24-Vietnam s\u1ebd gi\u00fap b\u1ea1n t\u00ecm ra nh\u1eefng v\u1ea5n \u0111\u1ec1 r\u1ee7i ro n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m mua s\u1eafm.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/cong-ty-mystery-shopping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KHA\u0301CH HA\u0300NG CU\u0309A BA\u0323N \u0110\u01af\u01a0\u0323C \u0110\u00d4\u0301I X\u01af\u0309 TH\u00ca\u0301 NA\u0300O? 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