{"id":6469,"date":"2022-08-31T14:33:17","date_gmt":"2022-08-31T07:33:17","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6469"},"modified":"2022-08-31T14:33:17","modified_gmt":"2022-08-31T07:33:17","slug":"giai-phap-kyc-voi-contact-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/giai-phap-kyc-voi-contact-center\/","title":{"rendered":"KYC SOLUTION WITH CONTACT CENTER \u2013 SMARTER, MORE OPTIMAL."},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">KYC (know your customer) solution via\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-center\/\">Contact Center<\/a><\/span>\u00a0is a combination of the best points between the two forms.\u00a0<strong>eKYC<\/strong>\u00a0and\u00a0<strong>Traditional KYC<\/strong>, helping to bring efficiency to the customer information authentication process and minimize risks. Thanks to the combination of human advantages, Contact Center system and artificial intelligence.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Field of response.<\/strong><\/span><\/h2>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/cac-nganh-can-kyc_c835e38d3af549a4963dad20ab60c2f7.jpg\" alt=\"ca\u0301c nga\u0300nh c\u00e2\u0300n kyc\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Remove risks in the KYC process.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">With Contact Center, businesses can verify customer information quickly and accurately without spending too many resources. We launched this solution to\u00a0<strong>overcome the limitations of the two current KYC forms.<\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Traditional KYC (KYC Field):<\/strong>\u00a0All KYC staff working directly with customers will be replaced by call center agents. Call center agents will verify customer information through the form\u00a0<strong>Live video call<\/strong>, instead of having to go there to collect and verify information.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>E-KYC:<\/strong>\u00a0The personal information and biometric characteristics (Face, voice) provided by the customer will be aggregated and updated on the Contact Center system to classify and determine suitability. Then use\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/auto-call-application\/\">automatic call out software<\/a><\/span>\u00a0to verify customer information one last time with the assistance of\u00a0<span style=\"color: #b9284e;\">Voice Biometrics<\/span>\u00a0(voice biometrics) and identify customer faces through video calls.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Information collection and verification process.<\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><\/h3>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; background-color: #b9284e; color: #ffffff;\"><strong>Video call to collect and verify customer information<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/quy-trinh-kyc-thong-minh_1b8645dc654a43a0a37e62d8cf7032e5.jpg\" alt=\"quy tri\u0300nh kyc th\u00f4ng minh\" \/><\/p>\n<h3 style=\"text-align: justify;\"><\/h3>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; background-color: #b9284e; color: #ffffff;\"><strong>e-KYC Integration<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/quy-trinh-kyc_286c126a28064070ba88ad8a859255b1.jpg\" alt=\"quy trinh e-kyc\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Benefits of the solution.<\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The customer information verification process is faster.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Improve the quality of customer experience journey.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Increase the likelihood of customers using your product\/service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Secure information security.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Reduce KYC implementation costs, minimize human resources.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Outstanding features.<\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Video call:<\/strong>\u00a0Video call with customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>CRM:<\/strong>\u00a0Store customer information scientifically and securely.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Email, SMS:<\/strong>\u00a0Diverse customer interactions, information authentication in many forms.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Monitoring &amp; Reporting:<\/strong>\u00a0Update customer information, real-time monitoring, diverse reports.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Cross-platform:<\/strong>\u00a0Cloud \/ On Premises.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Compatibility:<\/strong>\u00a0Integrate and compatible with existing business systems.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Omni-Channel:<\/strong>\u00a0Integrate and unify customer information from all business channels in the same system.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Deployment process.<\/strong><\/span><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Contact us<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Tell your story<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Overestimating the technical process<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Propose optimal solution<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Agree &amp; Quote<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Demo Design<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Deployment<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Monitor, report, evaluate, optimize.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #000000;\"><strong>Connect with us to deploy smart KYC solution.<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Gi\u1ea3i ph\u00e1p KYC (x\u00e1c th\u1ef1c th\u00f4ng tin kh\u00e1ch h\u00e0ng) qua\u00a0t\u1ed5ng \u0111\u00e0i Contact Center\u00a0l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p nh\u1eefng \u0111i\u1ec3m t\u1ed1i \u01b0u [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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