{"id":6481,"date":"2022-08-31T14:42:11","date_gmt":"2022-08-31T07:42:11","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6481"},"modified":"2025-02-27T13:56:39","modified_gmt":"2025-02-27T06:56:39","slug":"phan-tich-va-danh-gia-quy-trinh-kinh-doanh","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/phan-tich-va-danh-gia-quy-trinh-kinh-doanh\/","title":{"rendered":"METHODS OF BUSINESS PROCESS ANALYSIS AND EVALUATION"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">We cannot make changes if we do not know something about it. So when you intend to improve your business situation, the first thing you need to do is analyze and understand it.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">This is a guide to business process analysis, which is the first step in improving your business operations that you can apply. But before going into the steps, it is important to understand exactly what process analysis is.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/business_process_management_845d5333831d4baabc5b0dc69dd67e10.jpg\" alt=\"business process management\" width=\"573\" height=\"382\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>What is business process analysis?<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Process analysis is the act of assessing and understanding each activity in a business chain, including inputs, outputs, coordination processes, controls, actors, support tools, data, and interactions of the business with the outside world to produce results.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>The analysis performed includes:<\/strong>\u00a0Evaluate the time, cost, capacity and quality of each process.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>CBOK process analysis technique.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">It is necessary to ensure that the business process analysis steps are always performed fully and continuously.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/cac-buoc-phan-tich-kinh-doanh_8eca16fe5a2f4da790d2df0aadcf2b70.jpg\" alt=\"ca\u0301c b\u01b0\u01a1\u0301c \u0111a\u0301nh gia\u0301 quy tri\u0300nh kinh doanh\" \/><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Step 1: Identify the processes.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The first step is to identify which processes need improvement. Think about your business goals and identify which activities impact those goals. But how do you determine which activities are most important? One analysis method suggested by\u00a0<strong>Peter Drucker<\/strong>, can help you answer this question.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Business Process Analysis with Peter Drucker&#039;s 5 Questions.<\/span><\/strong><\/span><\/h4>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What is the mission of the business?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Who are the business&#039;s customers?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What do customers like?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What is the desired result?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What is an action plan?<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Please answer each question.<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">What is the mission of the business?<\/span><\/em><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">This is the question that will guide every action of the business. What is your mission in business? The mission of a business is usually consistent throughout the entire life cycle of the business, but in some cases it can change (such as changes in market demand due to economic recession, or change when the business grows to a certain level of prosperity that requires change to achieve larger goals). In case the business has the intention to reevaluate the business process - Mission, the mission can change.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">Who are the business&#039;s customers?<\/span><\/em><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customers are the lifeblood of any business. By identifying your target audience, you can analyze their needs, preferences, and touch points with your business. Remember, your business processes are built with the customer in mind.<\/span><\/p>\n<p><strong>See also:<\/strong> <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/what-is-customer-centric\/\">Customer Centric &#8211; X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/a><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">What do customers like?<\/span><\/em><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What do your customers like? Are your activities meeting their needs? You should identify activities that have been unsuccessful in trying to satisfy customers and find appropriate ways to improve.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">What is an action plan?<\/span><\/em><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Finally, what actions does the business identify to achieve its strategic goals? You can list many, many, many, then refine and finalize the list.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Step 2: Form a team.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Business process analysis requires a team, not just one person. It is best to have people who have worked for a long time and understand the business process of the enterprise thoroughly. Each person can be good at a certain job, they will grasp the weak points that need to be improved, the good points that need to be promoted.<\/span><\/p>\n<h4 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Effective methods for business process assessment teams:<\/span><\/strong><\/span><\/h4>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Interview.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Brainstorming.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Meetings.<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Trong \u0111\u1ed9i n\u00e0y ph\u1ea3i bao g\u1ed3m \u0111\u1ee7 c\u1ea5p b\u1eadc:<\/span><\/strong><\/span><\/h4>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Leaders are responsible for overall assessment.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Senior managers of each department.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Staff, long-term specialist, Teamleader.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Some customers (for interview, consultation)<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Step 3: Create a business process diagram.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Business process mapping techniques can give you an in-depth look at the overall picture of everything that is going on. With the information, data, and tools at your disposal, you can sketch out a realistic diagram that is easy to visualize and analyze accurately.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Steps to draw a process diagram:<\/span><\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Identify specialized personnel: The process diagram should identify the people\/groups of people responsible for a particular activity or area.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Determine the time of the activity.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The activities have been taking place.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Results of the activity: what were the results achieved? What was the performance like? What were the interactions with customers like? Was information passed on to other personnel\/departments?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Results evaluation: All performance results must be clearly reported and analyzed to facilitate consultation, analysis and recommendations for improvement.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; color: #000000;\"><strong>Step 4: Identify improvement points.<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Any improvement points are determined based on the strategic goals of the business.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Typically improvements focus on the following aspects:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Customer Interaction:<\/strong>\u00a0Achieve better customer engagement quality, creating a great customer journey.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Create perceived value:<\/strong>\u00a0Process improvement efforts must deliver higher perceived value, including to current, past, and potential customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Business rules:<\/strong>\u00a0This is a balance between business performance, company regulations and the value of the goods received.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Untie the knot:<\/strong>\u00a0Solves problems at certain points but has the potential to impact the entire operating process.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Step 5: Implement process improvements.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Realize the new process by promoting, mobilizing and training the entire staff. During this process, it is necessary to\u00a0<strong>100% guarantee<\/strong>\u00a0Staff are exposed to new things and new ways of working with new business processes.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">At the same time, changes in infrastructure, business equipment, and media may also occur.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Deploying a business activity based on a new process will have a very high risk of encountering problems due to &quot;uncertainty&quot;, continuously evaluate and analyze (especially in the beginning) to come up with timely improvement plans.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Ph\u00e2n ti\u0301ch &amp; \u0111a\u0301nh gia\u0301 quy tri\u0300nh kinh doanh v\u01a1\u0301i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt la\u0300 gia\u0309i pha\u0301p giu\u0301p doanh nghi\u00ea\u0323p co\u0301 ca\u0301i nhi\u0300n kha\u0301ch quan, chi\u0301nh xa\u0301c v\u00ea\u0300 ch\u00e2\u0301t l\u01b0\u01a1\u0323ng di\u0323ch vu\u0323, quy tri\u0300nh kinh doanh, ch\u00e2\u0301t l\u01b0\u01a1\u0323ng nh\u00e2n s\u01b0\u0323\u00a0 \u0111ang s\u01a1\u0309 h\u01b0\u0303u b\u0103\u0300ng ca\u0301ch \u0111o\u0301ng vai kha\u0301ch ha\u0300ng \u0111\u00ea\u0309 tra\u0309i nghi\u00ea\u0323m va\u0300 \u0111a\u0301nh gia\u0301 t\u01b0\u0300ng \u0111i\u00ea\u0309m ti\u00ea\u0301p xu\u0301c cu\u0309a doanh nghi\u00ea\u0323p v\u01a1\u0301i kha\u0301ch ha\u0300ng d\u01b0\u01a1\u0301i go\u0301c nhi\u0300n cu\u0309a m\u00f4\u0323t kha\u0301ch ha\u0300ng th\u01b0\u0323c thu\u0323.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">The business will know.<\/span><\/strong><\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/dich-vu-danh-gia-business-process_8e3b80aabc9445338b09f79532ecaaa6.jpg\" alt=\"di\u0323ch vu\u0323 \u0111a\u0301nh gia\u0301 quy tri\u0300nh kinh doanh\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #000000;\"><strong>Detect gaps and improve your business processes<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #000000;\"><strong>to create better competitiveness.<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/mystery-shopping-service\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6600;\"><strong>Learn about BSV's secret customer solutions \u2192<\/strong><\/span><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>We cannot make changes if we know nothing about them. [\u2026]<\/p>","protected":false},"author":1,"featured_media":6482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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