{"id":6487,"date":"2022-08-31T14:46:55","date_gmt":"2022-08-31T07:46:55","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6487"},"modified":"2022-08-31T14:46:55","modified_gmt":"2022-08-31T07:46:55","slug":"intelligent-ivr-service","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/intelligent-ivr-service\/","title":{"rendered":"SMART IVR SERVICES WITH VOICE INTERACTION"},"content":{"rendered":"<p><span style=\"font-size: 12pt;\"><strong><em><span style=\"color: #000000;\">Greet customers and receive input information automatically using IVR provided by\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/\">Bellsystem24-Vietnam<\/a><\/span>\u00a0Provide and route calls to the right operator with the right skills to match customer needs.<\/span><\/em><\/strong><\/span><\/p>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">What is IVR?<\/span><\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>IVR (interactive voice response)<\/strong>\u00a0is software in\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-a-call-center\/\">Call center<\/a><\/span>\u00a0has automatic interactive voice response function through pre-stored recording files.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/he-thong-ivr_8d70e903e8f848c98b535e547615fd97.jpg\" alt=\"IVR service\" \/><\/p>\n<p><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">What is IVR used for?<\/span><\/strong><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Auto greeting:<\/strong>\u00a0Perform automated interactions such as greetings, guiding callers through commands using keystrokes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Identity Verification:<\/strong>\u00a0Automatically ask security questions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Account balance and debt notification:<\/strong>\u00a0IVR can respond with customer account balances stored in the database system.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Order tracking:<\/strong>\u00a0Perform order status feedback. Users can enter by order ID to get IVR feedback on delivery journey.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Automated Survey:<\/strong>\u00a0Make pre-recorded calls based on scripts for automated surveys.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Reminder:<\/strong>\u00a0Make calls to remind customers of appointments.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><strong><span style=\"color: #b9284e;\">And much more!<\/span><\/strong><\/span><\/p>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Why is IVR necessary for your business?<\/span><\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">If you are using\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/customer-care-service\/\">Customer service hotline<\/a><\/span>\u00a0or sales and want to optimize work performance, IVR is a perfect choice.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/loi_ich_cua_phan_mem_ivr_c241a1d0778e4990b7fd51683ca15707.jpg\" alt=\"Benefits of IVR\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>More professional:<\/strong>\u00a0Greet your customers with a memorable, professional greeting.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Provide customers with the best experience:<\/strong>\u00a0Save customers time, allowing them to use options that suit their needs. Press 1 for support on transaction history,.. press 2 to change pin code\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Increase work efficiency:<\/strong>\u00a0Thanks to IVR, operators cut down on the process of greeting and exploiting customer input information.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Save operating costs:<\/strong>\u00a0Automation helps employees achieve better work efficiency and reduce operating costs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Analysis report:<\/strong>\u00a0Ability to store and analyze customer needs according to input commands.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Flexible:<\/strong>\u00a0Easily change IVR messages and structures according to the time and business context.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Types of IVR.<\/span><\/strong><\/span><\/h2>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/phan_loai_ivr_f49fde250d7247bdba24fe5c7240c502.jpg\" alt=\"IVR classification\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Suitable for multiple campaigns.<\/strong><\/span><\/h2>\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Outbound<\/span><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">To make an outgoing call, you can use this feature to:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer Survey<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Telesales<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Telemarketing<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Shipping Notice.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">You can also optimize performance when combined with\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/auto-dialer\/\">Auto dialer software<\/a><\/span>\u00a0to make calls fully automated, optimizing performance.<\/span><\/p>\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Inbound<\/span><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Receive incoming calls from customers, greet and route information as needed.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer care<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Warranty acceptance.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Get an appointment.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Our customers.<\/span><\/strong><\/span><\/h2>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/doitaccuabhs_496ca7328efe403bb31f19b732c4520b.jpg\" alt=\"BHS partner\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #b9284e;\"><strong>Set up smart IVR for your business<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #b9284e;\"><strong>and enhance customer experience!<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Greet customers and automatically receive input information via IVR provided by Bellsystem24-Vietnam, route the call [...]<\/p>","protected":false},"author":1,"featured_media":6488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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