{"id":6520,"date":"2020-08-31T16:54:32","date_gmt":"2020-08-31T09:54:32","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6520"},"modified":"2020-08-31T16:54:32","modified_gmt":"2020-08-31T09:54:32","slug":"bao-mat-dam-may-tong-dai-cloud-call-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/bao-mat-dam-may-tong-dai-cloud-call-center\/","title":{"rendered":"HIGH SECURITY FEATURES OF CLOUD CALL CENTER"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Cloud technology is becoming increasingly popular, with many businesses creating applications, data, business processes and storage on this platform, which also includes\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-a-call-center\/\">Call Center<\/a><\/span>However, this technology also has some high-risk limitations, including risks to data security.\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/internet-of-things-contact-center\/\">hyper-connected world<\/a><\/span>\u00a0<strong>(IoT)<\/strong>, information fraud is a real concern. Leaking user information can negatively impact businesses, reducing customer retention and brand reputation.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/140520_mo_ta_lo_hong_bao_mat_tu_nen_tang_dam_may-03_b0440cb9fef54a08b9717a22d87ea55d.jpg\" alt=\"l\u00f4\u0303 ho\u0309ng ba\u0309o m\u00e2\u0323t cloud\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Threats from security vulnerabilities.<\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">1. Data breach.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Data becomes the main target of hackers, it is obvious that hacking information on cloud storage platforms is easier than hacking on-premises computers and smart mobile devices. More importantly, for businesses using Call Centers, customer information theft will become extremely important because of the agreements in the previous information security contract, it can collapse an entire brand if customer information is not well controlled.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">2. Incorrect configuration.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Cloud computing resources are constantly changing, making it difficult for system administrators to make configuration changes. Today&#039;s advanced cloud computing technologies have the ability to continuously scan and automate updates.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">3. Suboptimal security architecture.<\/span><\/strong><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Missing identity authentication, access information and account lockout.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Manipulation and hijacking of user accounts.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Synchronizing information between 2 applications via API is not good.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Cloud call center technology with API security features.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Verification API<\/strong>\u00a0enables businesses to develop fraud protection applications using two-factor authentication over text and voice channels.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/tong-dai-cloud-api_8d1b630906a546fd865f2f1377a0edbe.jpg\" alt=\"t\u00f4\u0309ng \u0111a\u0300i cloud api\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">With automatic authentication using PIN code, the platform\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/cloud-call-center\/\">Cloud Call Center<\/a><\/span>\u00a0Bellsystem24-Vietnam&#039;s verification API gives you more control over your 2-factor authentication process. The verification API enables accurate customer identity authentication, helping to combat fraud, build trust, and increase customer conversions.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">In addition, receiving and verifying input information from customers is also more secure with technology.\u00a0<strong>Voice Biometric<\/strong>\u00a0available in Bellsystem24-Vietnam&#039;s Cloud call center.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><span style=\"background-color: #2e5d95; color: #ffffff;\"><strong>FOR YOU:<\/strong><\/span>\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/cloud-call-center\/\">BELLSYSTEM24-HOASAO CLOUD CALL CENTER SOLUTION<\/a><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><strong>SIGN UP TO RECEIVE SECURITY SOLUTIONS CONSULTATION FROM US!<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng ngh\u1ec7 \u0111\u00e1m m\u00e2y ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn, nhi\u1ec1u doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c \u1ee9ng d\u1ee5ng, d\u1eef li\u1ec7u, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6521,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[55],"class_list":["post-6520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-he-thong-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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