{"id":6527,"date":"2020-08-31T16:59:54","date_gmt":"2020-08-31T09:59:54","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6527"},"modified":"2020-08-31T16:59:54","modified_gmt":"2020-08-31T09:59:54","slug":"artificial-intelligence","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/artificial-intelligence\/","title":{"rendered":"ARTIFICIAL INTELLIGENCE TECHNOLOGY AND HUMAN DEPENDENCE ON AI"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Concept of artificial intelligence.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Artificial Intelligence<\/strong>\u00a0(Artificial Intelligence \u2013 AI), or artificial intelligence, is a term in computer science. This term is often used to describe machines and computers with functions\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/comprehensive-knowledge-of-machine-learning\/\">machine learning<\/a><\/span>\u00a0and cognitive ability to perform a certain job is based on knowledge, thinking, and human behavior.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/tri_tue_nhan_tao_69391ea833bb4870889450a5e293f3bb.jpg\" alt=\"artificial intelligence\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>How artificial intelligence works.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">It includes the process of:\u00a0<strong>Study<\/strong> to acquire knowledge and rules for responding to information \u2013\u00a0<strong>Analysis<\/strong> Identify the correct information to respond to \u2013 <strong>Feedback<\/strong>\u00a0&#8211;\u00a0<strong>Self-adjusting<\/strong>.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Types of artificial intelligence.<\/strong><\/span><\/h2>\n<p><span style=\"font-size: 12pt; color: #000000;\">There are three typical types of artificial intelligence:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Artificial intelligence analysis:<\/strong>\u00a0Creating a cognitive base of the world and learning knowledge based on real-world experiences is provided through the process of \u201cMachine Learning\u201d.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Emotional Artificial Intelligence:<\/strong>\u00a0Based on human intelligence and emotions, the ability to understand human emotions and come up with appropriate responses according to the emotions at a given moment.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Humanized Artificial Intelligence:<\/strong>\u00a0The ability to respond to all types of abilities (cognition, social knowledge, emotions), the ability to think for itself and flexibly handle interactions, this is also the smartest type of artificial intelligence!<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Benefit.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Since AI was born and developed until now, it has gone through progressive milestones along with the development of\u00a0<strong>Big Data,\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/internet-of-things-contact-center\/\">IOT<\/a><\/span>\u00a0and other advanced technologies<\/strong>, helping to solve many problems and challenges in machine learning, software engineering and operations. However, there are clear benefits that AI has shown throughout the past time:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Optimize efficiency and performance:<\/strong>\u00a0The ability to provide automated problem solving methods makes operations faster, more continuous, more accurate and more efficient.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Save human resources:<\/strong>\u00a0Limit human involvement in jobs that can be replaced by machines, helping to save labor.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Improve customer experience:<\/strong>\u00a0Ability to respond to information accurately and highly personalized, becoming a useful smart assistant.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Cost reduction:<\/strong>\u00a0The initial investment cost for an artificial intelligence application system is not small, but in the long term, AI will help businesses save operating costs, cut down on redundant steps, avoid wasting labor, and increase the quality of operations.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Artificial intelligence applications<\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">1. Providing and answering information in customer care<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Ability\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/set-up-to%cc%89ng-dai-tu%cc%a3-do%cc%a3ng-nho-cac-ung-du%cc%a3ng-tri-tue%cc%a3-nhan-ta%cc%a3o\/\">Automated customer care<\/a><\/span>, personalize the service process and answer questions faster and more accurately thanks to the customer data available in the database and thinking ability. AI can become an important factor in improving the customer experience with the following technologies:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Chatbot:<\/strong>\u00a0Robots answer questions automatically by reading, understanding, and responding to customer issues automatically.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">You can learn more:\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/chatbot-technology\/\">The Power of Chatbots in Customer Service<\/a><\/span><\/span><\/em><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Virtual Assistant:<\/strong>\u00a0Become a virtual assistant to give customers reminders, notes, highly personalized. For example: Amazon&#039;s Alexa, Samsung&#039;s Bixby, Siri in Apple&#039;s IOS OS.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">2. Security.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Using smart security technologies, the process is automated with high precision and almost absolute security. Typical technologies such as:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Fingerprint security:<\/strong>\u00a0Most popular application today. Use fingerprint to authenticate users.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Voice Biometric:<\/strong>\u00a0Voice security, commonly used in\u00a0<span style=\"color: #b9284e;\"><span style=\"color: #000000;\">Call Center<\/span><\/span>\u00a0to authenticate user identity through individual voice characteristics, this is a very advanced new technology. You can refer to\u00a0<span style=\"color: #b9284e;\">Voice Biometric<\/span>\u00a0for more information.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Facial recognition system:<\/strong>\u00a0Security by facial recognition, it is often used mainly on mobile devices (Most popular on new generation iPhones). Has the function of reading and encoding the user&#039;s facial features.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">3. Production automation.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Artificial intelligence is widely used in the manufacturing industry based on intelligent machine programming, meeting the ability to work continuously, with accuracy and product quality surpassing humans.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">4. Health care.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">This is an application that has become popular recently. AI is used to analyze and diagnose human diseases. A typical example is technology.<strong>\u00a0IBM Watson<\/strong>\u00a0with\u00a0<em>ability to understand natural language<\/em>, the ability to exploit, analyze information and provide accurate results about health status based on the scores of the integrated medical database system.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">AI is also being developed as a human health assistant, taking notes on daily activities and giving reminders and tips to improve health. You can immediately think of Apple&#039;s Apple Watch!<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Will artificial intelligence replace humans? Why?<\/strong><\/span><\/h2>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/robot-vs-human_46caea2fc3e2447fa2eaf3d1af258ab2.jpg\" alt=\"robots vs humans\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Currently, artificial intelligence has achieved certain successes in supporting human activities, cutting down many steps by automating and achieving high work efficiency. However, the possibility of artificial intelligence completely replacing humans in all activities is &quot;too difficult to happen&quot;, with 2 main factors:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>AI lacks emotions:<\/strong>\u00a0Although emotional intelligence has been developed and applied to some activities, it is still in its infancy. It is impossible for a robot to understand 100% and behave according to human emotions. In some cases that need to be solved related to attitudes and emotions, humans are the only choice that can do the best.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>AI lacks intelligence:<\/strong>\u00a0It is not that AI lacks social intelligence, but rather that AI is not as intelligent as humans. In many special cases that need to be solved, which are influenced by social, behavioral, and emotional factors, human intelligence is the only thing that can achieve and reconcile these three factors to come up with the most appropriate solution.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Artificial Intelligence in Vietnam.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Currently, research and application of artificial intelligence in Vietnam is still quite rudimentary, not very popular and not highly applicable.\u00a0<strong>Most of the automated technologies are low thinking.<\/strong>\u00a0The most popular are still the applications of\u00a0<strong>Chatbot<\/strong>, but everything is still developing every day with the efforts of the Vietnamese business community and the support and creation of maximum development conditions from the Vietnamese Government.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/bellsystem24-hoasao_ai_center_8fb98c63114b410ba4bb4a8206127cc9_grande.jpg\" alt=\"Bellsystem24-Vietnam AI Center\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">In this trend of technology,\u00a0<strong><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/\">Bellsystem24-Vietnam<\/a><\/span><\/strong>\u00a0is one of the pioneers in Vietnam in researching and applying artificial intelligence to business operations and improving the quality of customer experience. With technologies being developed and tested such as:\u00a0<a style=\"color: #000000;\" href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/chatbot-technology\/\"><strong>Technology to integrate Chatbot with Contact Center<\/strong><\/a>,\u00a0<strong>Voice Biometric Security Technology<\/strong>,\u00a0<a style=\"color: #000000;\" href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/customer-care-via-ott-application\/\"><strong>Contact Center via OTT<\/strong><\/a>,\u00a0<strong>Virtual reality technology in customer care<\/strong>,&#8230;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Connect with us to discuss your business optimization challenges. Or\u00a0<strong>Become a Partner<\/strong>\u00a0in developing and applying Artificial Intelligence technologies in Vietnam.<\/span><\/p>\n<p><a href=\"https:\/\/bell24vietnam.vn\/en\/pages\/contact-us\/\"><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/nhan_tu_van_va_bao_gia_db3c42e8a00a466686121f1293a73aa0_medium.png\" alt=\"Contact bellsystem24-hoasao\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The concept of artificial intelligence. Artificial intelligence (AI), or artificial intelligence, is a [...]<\/p>","protected":false},"author":1,"featured_media":6528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[29],"class_list":["post-6527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-cong-nghe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00d4NG NGH\u1ec6 TRI\u0301 TU\u00ca\u0323 NH\u00c2N TA\u0323O V\u00c0 S\u1ef0 PH\u1ee4 THU\u1ed8C C\u1ee6A CON NG\u01af\u1edcI V\u00c0O AI<\/title>\n<meta name=\"description\" content=\"tri\u0301 tu\u1ec7 nh\u00e2n ta\u0323o - Artificial Intelligence (AI) hay tri\u0301 th\u00f4ng minh nh\u00e2n ta\u0323o, m\u00f4\u0323t thu\u00e2\u0323t ng\u01b0\u0303 du\u0300ng \u0111\u00ea\u0309 m\u00f4 ta\u0309 ca\u0301c thi\u00ea\u0301t bi\u0323 ma\u0301y mo\u0301c, ma\u0301y 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